dadresume2015
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Kenneth Moore
7024 Gentle Shade Rd. 4438645223 Apt. 104 Columbia, MD 21046 [email protected] Position Desired: Store Manager
Please accept this letter as a great interest in your company. When I saw the posting for this position as store manager, I was excited to find that the job description was very much in sync with the capabilities I have to offer. I have over twenty years of experience in big box retail stores, managing all aspects of sales and merchandising, and providing excellent customer service. Having been an assistant store manager I feel that I am an outstanding candidate who comes to you with a background that is distinctive and unique from other applicants. I have the ability to effectively analyze business results and develop a gap management plan around those results. With my extensive knowledge of the retail industry, and intense focus on customers I strive to keep on delivering new ideas, and new reasons for them to keep coming back. All of this coupled with my proven ability to communicate and motivate a team have prepared me well for a position at your company.
I am interested in a position that matches my interests, skills, and knowledge of working
in a demanding, fast paced retail environment. My core strengths include, but are not limited to the following:
● Driving sales and ensuring efficiency ● Recruiting, leading and motivating teams to do their job to the best of their
abilities ● Ensuring that standards for quality, customer service and health and safety are
always met ● Having a passionate, honest and innovative approach to achieving results
For additional information about my capabilities please view my attached resume. I am currently looking for a position that will allow me to take ownership of a retail store
and give me the freedom to make decisions and manage a team that will deliver superior results and outstanding customer service. I would greatly welcome the chance of an interview, where we would be able to discuss in greater detail the value and strength I can bring to your already successful company. I thank you for your time and I look forward to hearing from you.
Best regards,
Kenneth Moore
Kenneth Moore
7024 Gentle Shade Rd. 4438645223 Apt. 104 Columbia, MD 21046 [email protected] Personal Statement An ambitious, creative and highly motivated professional, who possess the required level of retail management know how needed to inspire, lead, develop and motivate staff. Having a proven track record of maximizing retail sales, and an uncompromising commitment to quality and outstanding customer service, this passion has led me to achieve outstanding results. Key qualities include responsiveness to market trends and innovation in product range, as well as providing a comprehensive management, planning and support service to all retail staff. Having a real passion for retailing, with a strong desire to exceed customer expectations, I am currently looking for a managerial position with an outstanding company that will not only challenge me professionally, but offer the opportunity to develop my knowledge and advance my career. Key Competencies
● Ability to manage complex sales processes and negotiations to a successful conclusion ● Constantly looking at way to improve performance, achieve set targets and build the
company’s brand ● Strong influencing and communication skills ● Proactive and able to use initiative with a `common sense` approach to solving problems ● Setting an example of exceptional management and developing and driving the
performance of a team Career Experience January 2014 Present Assistant Store Manager, Sales Harbor Freight Gaithersburg, MD
● Drive sales to exceed financial goals ● Foster a resultsdriven, friendly store environment ● Validate execution of standard operating procedures ● Acquisition and training of high quality talent ● Monitors process, progress and results and provides effective feedback ● Provides ontime, direct, complete, and actionable positive and corrective feedback to
others ● Understands and teaches how operational execution directly affects the customer
experience
May 2008 November 2013 Assistant Store Manager, Sales Home Business Group Best Buy Waldorf, MD
● Focus on store profitability through creating and sustaining successful customer and employee experience
● Excellent problem solver specifically accountable for implementing business group strategies
● Analyze business group results and develop an effective gap management plan ● Create supervisor team to enable them to coach their sales services ● Lead the execution of sales and service strategies for home entertainment and appliance ● Ability to multitask, easily moving from big picture responsibilities to coaching sessions
with staff ● Providing the highest standards of customer service excellence to ensure that customers
have a first rate experience March 1993 May 2008 Assistant Store Manager, Sales Merchandising Home Depot Laurel, MD
● Continually seeking ways of increasing customer loyalty, retention, satisfaction & spend ● Implementing and maintaining controls to ensure effective cost management of the store ● Conducting observations and performance reviews and providing developmental
feedback ● Monitoring and reviewing store performance on a regular daily, weekly and monthly
basis ● Implementing store compliance and health and safety procedures ● Recruiting the right people with the right behaviours in to the right jobs and ensuring they
are given access to the right training ● Managing the store profit & loss account within budget ● Reporting to senior managers any significant business risks or identified fraudulent
activity ● Responding to customer complaints and comments
Education High School Diploma Middletown, OH 1988 References Available upon request