dale_carnegie_how to win friends
TRANSCRIPT
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Part II: 6 Ways Become genuinely interested in other
people.
-people are interested in themselves.
-listen-remember key facts
Smile
-enthusiasm when greeting
-smile when on the phone Remember names
-favorite word
-use with a few personal details
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Part II: 6 Ways Be a good listener
-different from active listening
-ask more questions
-listen to complaints to ease tensions Talk in terms of the other person·s interests.
-find out about their interests
-ask ?s about their interests
Make the other person feel important &appreciated
-recognize tangible contributions
-avoid flattery
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Part III: How to win people to
your way of thinking Begin in a friendly way
-start the conversation with sincere praise.
-A pleasant tone of voice can make a big difference!-Ex. Landlord/Eviction
Try to honestly see things from the other person·spoint of view
-Ask yourself, why would he/she want to do what I
ask?-Where do our opinions on the topic differ?
Ex. Boy scouts
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Part III: How to win people to
your way of thinking Get the other person to say ´yes, yesµ ASAP
-Environment saturated with info.
-Emphasize what both parties agree on
-momentum of the conversation
Appeal to nobler motives
-People take actions«-one or more
-Ex. celebrity photo
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Part IV: How to change
people« Call attention to people·s mistakes indirectly
-Harsh criticism can discourage others
-Ex. Ask him/her to consider other points-of-view
-Ex. 2- Sales Clerk
Ask questions instead of giving direct orders
-Effect this has
-Ex. Would it make sense to call the clientfirst? What do you think?
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Part IV: How to change people«
Let the other person save face
-Help others avoid embarrassment
-Effect embarrassment has
-If you must give criticism, do so in
private!
- Ex. Demotion/title change
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