dan bell dedicated and focusedpm 40014105 dan bell dedicated and focused september 2008 volume 6,...

PM 4

0014

105

DaN BeLL

Dedicated Focusedand

September 2008Volume 6, Number 6$5.95

www.caspmagazine.com

BRAKING NEWS:THERE’S A CHANGE AT CARQUEST

CARQUEST.ca

What’s so special about these rotors?At CARQUEST, they’re one example of over 1,000 parts that have new competitive pricing, backed-up with

industry leading service and quality. Coverage: British, Domestic, German, Japanese, Korean, Swedish.

We deliver what our customers need: quality parts, competitive prices, knowledgeable people.

12 aia CanadaNews and Events

14 Dan Bell, CarsDedicated and Focused

16 Winter preparationReady for Winter

18 BrakesGetting Them Ready to Face Winter

20 taking the Wraps off hybrids……and Putting on the Safety Gloves

22 antifreeze/Coolant Engine Protection

23 Big Light, small packageThe Use of Silicone in LEDs

24 Vaughan and Bolton AutomotiveFamily Carries On

26 pBL Curtis insuranceNeed Insurance?

28 profitabilityThe Customer Advantage

29 successful Golf tournamentShad’s Does It Again

30 uni-select ontarioGolfi ng for Charity

32 Michel MaheuxAn Aftermarket Industry Champion

34 Direct Fuel injection Fuel Economy With Less Emissions

36 BatteriesComing soon...

38 are You ready? New Winter Tires

40 tenneco ride ’n DriveCheck Out the Ride!

F e a t u r e s

i N e V e r Y i s s u e . . .

14 18 23

24 38 4646

4 editorial Customer Satisfaction

6, 8, 37, 45Around the Industry

10, 11 New Products

45 Advertisers

C oV e r pa G e

We’d like to share one of the world’s best kept secrets.

[ Blue Streak Import Parts ]

Parts for import vehicles

41 Monaco Group New Multi-Location Member for World Automotive and IAPA

42 Lindertech 20086.0 Power Stroke Diesel

46 Garage BusinessKeeping Pace with Technology

2 0 0 8 e V e N t s C a L e N D a rSeptember 3AIA Canada – Manitoba Division Fall Classic Golf Tournament LaSalle, MBÜ www.aiacanada.com

September 4AIA Canada – Atlantic Division Golf Tournament & Banquetfuture inn/Mavericks Steakhouse & Moncton golf & Country Club, Moncton, nB& Steve Thiffault, 506-855-8604Ü [email protected]Ü www.aiacanada.com

September 4AIA Canada – Northern Alberta Div. Rick Gibson Memorial Fall ClassicRaven Crest golf Course, Edmonton, AB& Zara Wishloff, 780-437-4917Ü [email protected]Ü www.aiacanada.com

September 16-17AIA Western Regional ConferenceCoastal Capri hotel, Kelowna, BC& Therese Santostefano 1-800-808-2920, ext. 225Ü [email protected] Ü www.aiacanada.com

We’d like to share one of the world’s best kept secrets.

[ Blue Streak Import Parts ]

Parts for import vehicles

september 2008Contents september 2008

September 19-21Georgian College Auto ShowCanadian Automotive institute, Barrie, on& 705-722-5161Ü [email protected]

s e p t e m b e r 2 0 0 8 C A S P 3

Publisher & Editor Rémy L. Rousseau

Associate Publisher Shirley Brown

Contributing Editors Pierre Bissonnettefrançois CharronÉric DescarriesBrian EarlyMark LemayDavid LipsonDave Redinger

Production Management Valérie St-Cyr [email protected]

Graphic Design Monique Desbiens [email protected]

Revision Shirley Brown

Administration Wendy Allain [email protected] Belleville [email protected]

Circulation Management Sylvain gendron [email protected]

Printer Solisco

Sales Luc Champagne [email protected]

nathalie Plouffe [email protected]

Réjean A. Rousseau [email protected]

garth Vogan [email protected]

Subscriptionone-year: $27.95 Two-year: $49.95 Three-year: $59.95

Published by Publications Rousseau2938, terrasse AbénaquisLongueuil QC, J4M 2B3T : 450-448-2220 f : 450-448-1041 [email protected]

CASP Magazine is dedicated to serving the business inter-ests of the maintenance and repair industry. it is published eight times a year by Publications Rousseau & Associés inc., a member of AiA Canada. Material in CASP may not be reproduced in any form without written consent from the publisher. The publisher reserves the right to refuse any advertising and disclaims all responsibilities for claims or statements made by its advertisers or independent colum-nists. All facts, opinions and statements appearing within this publication are those of the writers and editors them-selves, and are in no way to be construed as statements, positions or endorsements by Publications Rousseau & Associés inc.

Printed in Canada iSSn no. 1710-3924. Publications Mail Agreement no. 40014105. Return un-delivrable Canadian addresses to Publications Rousseau/ Circulation Department, 2938 terrasse Abenaquis, Suite 110, Longueuil QC J4M 2B3

J .D. Power and Associates is one of the sta-

tistics businesses that deal with customer

satisfaction. Recently, they published their

latest report and once again an aftermarket

independent business was ranked number

one. In fact, numbers one, two, and three in

the ‘Customer Satisfaction’ latest report were

aftermarket companies having to do with

repair service and parts.

Through the years Over the years, this has happened frequent-

ly… several automotive aftermarket busi-

nesses have been number one, two, or three!

Now doesn’t that say a whole lot about

how good this industry is! How well they

have performed in the eyes of clients and

consumers—the very people who rated the

service they received from these particular

companies.

Being rated this way must put a very big

feather in the caps of these businesses…

they know they do their best, now it has

been proved by their clients!

Being the ’top three’ this year shows that

those in the aftermarket are proud of what

they do, how they do it, and how well they

perform because their customers say they’re

good. It must be very gratifying to see these

results in print and know how well they did.

And to find out they have done this year

after year!

Customer satisfactionThe study done this year showed that cus-

tomer satisfaction with automotive service

has steadily increased since 2004. Overall

customer satisfaction with vehicle service

providers is determined by examining fi ve

key factors: appointment/check-in, service

advisor, work quality, after-service, and cus-

tomer orientation.

J.D. Power & Associates studies have shown

that over the years different automotive

aftermarket banners have been at the top

of their customer satisfaction reports. This

proves that the industry is doing an excep-

tional job.

Well done!From my point of view, these companies are

to be heartily congratulated for a job very

well done by independent repair shop own-

ers—you’re an exemplary role model for the

industry.

I think that coming out in the top three

spots in a study such as this shows the con-

sumers and clients how well these compa-

nies do their work, and hard work it is, but

they performed exceptionally well and we

are proud of them.

The number one (or two or three) position is

something to ‘crow’ about! Congratulations!

Rémy L. Rousseau [email protected]

Customer satisfaction

Congratulations!

eDitoriaL

Statistics are reported by quite a few companies today and followed by

many people. I’m one of them… especially when it comes to the automo-

tive aftermarket.

fSC Po

SiTion

À REM

PLAC

ER

4 C A S P s e p t e m b e r 2 0 0 8

One Source. One Call. 1.866.650.1700www.ntaautomotive.com

NewTek Advanced Ceramic FormulationNewTek Automotive has a leading reputation in friction development. NewTek offers it’sAdvanced Ceramic Pads designed and formulated to exceed the performance of highpriced OEM or OES pads. With over 800 part numbers available and over 300,000sets in stock, NewTek’s Advanced Ceramic line covers the complete range of OE ceramic pads plus performance upgrade for other non-ceramic application. NewTek isconstantly updating it’s stock to keep up with the latest applications.

All Advanced Ceramic pads are made in Canada with state of the art positive moldtechnology, BEEP tested, chamfered, slotted, shimmed for quiet performance, it hasan advanced low dust formulation, transfer film technology for long rotor life andextraordinary wear and fade resistance.

New Distributor Support ProgramNewTek Automotive welcomes new distributor partnerships. We offer:• Field sales and technical support,• Initial stock inventory specials,• Next day delivery with excellent fill rates,• Valued added incentives with volume rebates.

To find out about NewTek’s partnerships, give us a call.

around T H E I N D U S T R Y

MACS ACtion Honoured MACS ACtion magazine was honoured at the

Automotive Hall of Fame in Dearborn, MI, dur-ing the International Automotive Media Awards’ 17th annual awards luncheon. With six gold medals in the following categories—commen-tary, editorial, regular column, environmental/regulatory and best single issue—MACS ACtion’sin-house staff now holds its 36th offi cial recogni-tion for editorial excellence. www.macsw.org

BIG Store for Small TownThere’s a brand new Canadian Tire, Mark’s

Work Wearhouse Combination Associate Store, now in Waterdown, Ontario

The innovative 53,000 sq. ft. store, located at Clappisons Corners, will stock approximately 50,000 products in a wide range.

For Canadian Tire Associate Dealer Jim Files, who owns and operates the Waterdown store, and Canadian Tire Corporation, this project rep-resents a combined capital investment of over $13 million in the community and the creation of 70 retail positions in the store. Jonathan Ruta is the Automotive Service manager at this new location. He can be see below working on a car in for service.

Restructuring of NGK Spark Plugs’ N.A. Product Department

It’s now one group, announced NGK Spark Plugs, as it restructured its U.S. and Canadian Product Departments. Jeff Desveaux, currently the senior product manager and 11-year after-market veteran, has been named to lead the North American Product Department efforts for both the U.S. and Canadian Aftermarket Divisions.

Desveaux was previously responsible for NGK Spark Plugs Canada’s Product Department, Customer Service, and OES efforts. As N.A. product manager, he will be responsible for the product efforts in both the U.S. and Canada.

Supporting Desveaux is Robert DeBlander, U.S. product manager, and Chris Harrison, Canadian product manager. Their roles are to support and implement the goals of the product department for their respective customers.

“We have a strategic vision that by bringing our U.S. and Canadian product groups togeth-er into one unifi ed team, we can provide new part numbers and up-to-date application cov-erage more quickly,” said Desveaux. “We will explore new product opportunities, respond to frequently changing market conditions and raise our service levels in all areas for our aftermarket distributors.”

GM & Ford Expand Participation in NASTF SDRM

The National Automotive Service Task Force (NASTF) has announced that both GM and Ford have expanded their participation in the Secure Data Release Model (SDRM) to include the release of key codes to registered securi-ty professionals and service technicians in all 50 states. Prior to this announcement, GM and Ford had only provided key code data to users in California.

“The SDRM continues to grow in importance and capability to address the diffi cult issue of access to security information for the automotive service industry,” said Charlie Gorman, NASTF chairman. “This expanded participation by GM and Ford is welcome and an important addition to the body of information made available by all of the OEMs who have been engaged with the SDRM from the beginning.”

The list of those car manufacturers who are participating nationwide in the SDRM also in-cludes Honda, Kia, Land Rover, Nissan, Subaru, Suzuki, Toyota, and Volvo.

For reference, all information on the SDRM is available on the NASTF website at www.nastf.org.

Quebec Wins AIA Division of the Year Award, Manitoba Wins Most Improved

AIA Canada announced that the Quebec Division has won the Division of the Year Award. Divisions are recognized for hold-ing educational and social events,

division executive meetings, scholarship contri-butions, Opportunities Unlimited presentations, and membership growth.

The Quebec Division scored top points in vir-tually all categories: it held regular executive meetings and several educational and social events; contributed to the success of the 2008 Grand Forum; took an active role in government relations and lobbying; fi nanced seven scholar-ships last year; and held several Opportunities Unlimited presentations to attract youth to the industry.

Congratulations to Chairman Mauro Cifelli and his fellow division members: Raymond Savard, Lionel Draws, Jacques Parent, Yvan Domingue, Alan Morris, Magella Boutin, Christopher Lussier, Bert Tardif, Gaëtan Dussault, Denis Brault, Carol Chartrand, Michel Metcalfe, and Jacques Mador.

The Manitoba Division won the Most Improved Division Award. Volunteers were busy last year, coordinating member networking and educa-tional events, as well as Opportunities Unlimited presentations. Their participation in Be Car Care Aware events increased signifi cantly and they funded ten scholarships to help young people achieve their career goals.

Congratulations to Jamie Campbell, 2007 chair of the Manitoba Division, and his volunteers: Glenn Wilson, Tom Kress, Darren Needham, Brent Karr, Murray Emond, Ron Surcon, Steve Petruskavich, Doug Muir, and Charlie Scott.

NAPA Ontario Golf DayA sunny Thursday in July saw 154 golfers take

to the greens at Granite Golf Club in Milton, Ontario. More than 30 supplier sponsors helped make the event the success it was.

A lot of prizes were won that day: Winning team—3M Canada’s Mike Savage, Craig Jalbert, Kirk Bradley, and Dave Hawthorne walked away with the honours. Lisa Brown and Hanna Heuckroth were among the other prize winners.

But the biggest winner was the Canadian Cancer Society, which received $16,000 from the event. In total over the last 5 years, NAPA Ontario has raised $57,000 for the Canadian Cancer Society.Employess of nAPA ontario with a member of the Canadian Cancer Society

6 C A S P s e p t e m b e r 2 0 0 8

Atlantic provincesEastern AutomotiveWarehousingVaughan, David [email protected]

Québec - OntarioVast-Auto DistributionCifelli, [email protected]

Northern OntarioMaslack Supply LimitedVocaturo, [email protected]

ManitobaPiston Ring Service SupplyTennant, [email protected]

SaskatchewanAuto Electric ServiceJaworski, [email protected]

AlbertaCentral Auto Parts Dist. LTDScrivens, [email protected]

Join the Winning Team!

around T H E I N D U S T R Y

Uni-Select Targets the U.S. Market

Uni-Select plans to take advantage of the strong Canadian dollar to expand operations in the United States. The company recently an-nounced a $6.1 million profi t for the fi rst quar-ter of 2008, in comparison to a $5.8 million profi t for the same quarter last year. Gone from $273.2 million to $281.7 million, Uni-Select’s sales show a rise of 3.1% due to acquisitions in the U.S. and the vigorous Canadian dollar. Excluding the impact of the exchange rate fl uc-tuations, the company’s sales have grown near 11%. www.uni-select.com

New Logo for Transit Warehouse Auto Parts Distribution

With the expansion related to the acquisition of a new warehouse and a depot in Toronto, Transit Warehouse Auto Parts Distribution wish-es to enhance its image with the introduction of two new logos, one for Transit and the second one for Top Quality, the trademark. More rep-resentative, the logos give Transit Warehouse a clear, modern, and signifi cant visual identity. www.transitwarehouse.com

Wakefield Canada Appoints Tomalin as Brand Manager, Automotive

Kevin Tomalin has joined Wakefi eld Canada as Brand manager, Automotive respon-sible for the strategic brand development of Castrol lubri-cants in the consumer and professional auto sector.

Reporting to Wakefi eld’s di-rector of marketing, Tomalin will oversee the development and implementa-tion of product marketing programs and pro-motions. Working with vendors and suppliers, he will establish positioning, differentiation, and merchandising solutions to maintain Castrol’s category leadership.

Well qualifi ed for this signifi cant assignment Tomalin bring a strong senior marketing back-ground to the experience with previous experi-ence as the director of marketing for sun desti-nations at Air Canada Vacations, General Mills Canada’s director of marketing.

Grote Named Winner Grote Industries was selected as a winner of

the fourth annual Progressive Manufacturing 50 Awards, sponsored by Managing Automation, for its innovative creation of a world class auto-mated production cell.

Grote needed to accelerate the application of technological innovation through automation. Pricing pressures from off-shore companies pre-sented an opportunity for a change in the tradi-tional manufacturing process.

“Robot and operator teams, in conjunction with innovative process technology, is manda-tory. The customer benefits from a domestic support staff, strong warranty and better part quality,” stated Ed Sitarski, Grote Product and Cost Improvement Engineer.

The Automated Cell is tooled to manufacture a broad range of products and uses Grote’s spe-cially formulated potting that protects against moisture, vibration and corrosion. Many other technological innovations were designed into the cell, including non-contact soldering methods, camera directed robotic potting stations, pro-cess monitoring and layered graphical interfac-ing, plug-and-play stationed welders, and system directed inventory and pack.

Successful Show for Barton Auto

The term Stephen Krieger used this year to describe the Barton Auto Show was “great!” Barton Auto is 55 years old and still growing.

Held at Mohawk College in Hamilton, Ontario, the show took up 15,000 square feet of exhibit space. More than ninety suppliers were on hand with product, galore to show the approximate-ly 1,500 attendees what they had in store for 2008.

A couple of dynamite prizes were up for grabs as well—a 5 minute shopping spree at Fortino’s sponsored by Raybestos and WIX was won by Cino Auto Repair, while a Porsche for the Weekend, sponsored by Federal-Mogul, was won by Attridge Transportation. A trip to the SEMA Show in Las Vegas, sponsored by Uni-Select for their SAX clients, had not been drawn yet.

Dayco’s Bob Rosen won the award for Best Supplier Representative of the Year.

here we see Bob Rosen (red shirt) accepting the award on behalf of Dayco as presented by Mort and Stephen Krieger.

Warehouse Services Awards Presented

Warehouse Services announced the recent win-ners of the NAIT “Highest Overall Achievement Award” for Second Year Automotive Apprentices. This award recognizes the hard work of the sec-ond year automotive apprentices enrolled in the NAIT program. The recent term winners include Denise Lingle and Charles Derksen. Both win-ners receive a certifi cate of achievement, award plaque, and tool set presented from Warehouse Services—a proud sponsor of this award.

Federal-Mogul Producing Powertrain Components in Brazil

Recently, Federal-Mogul started producing pistons from a state-of-the-art manufacturing line at its new Powertrain Energy business seg-ment facility in Araras, Brazil. These pistons were shipped to customers four weeks ahead of schedule.

“We are pleased to provide our customers with this new capacity and product technology,” said Rainer Jueckstock, senior vice president, Powertrain Energy. “New product technology and manufacturing capacity were required to re-spond to market growth and customer programs in Brazil.”

The facility was built to accommodate a high-tech piston line and relocation of the camshaft and valve seats and guides operations. A second piston line is expected to be in operation by the end of 2008.

8 C A S P s e p t e m b e r 2 0 0 8

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MON_80690_CanMap08_P4AC v2.indd 1 6/5/08 3:16:23 PM

NEW

products Splashguards

These new splashguards by RoadSport are universal fi t and cover virtually every applica-tion in just two part numbers. They have many original equipment design features. Rolled edg-es and a contoured plain across the mid-section give the appearance of a 3-dimensional part and it increases its lateral strength to prevent bend-ing at highway speeds. A raised out edge rolls around the fender edge to provide full paint pro-tection and increase the OE appearance. These splashguards are guaranteed never to break.

For more information call 1-800-287-4821, visit www.roadsportinc.com, or call Powerfl ow Products at 416-

398-4916.

New GM Water Pump Holding Tool

This new holding tool from OTC helps tech-nicians save valuable time and is uniquely designed to hold the timing chain in place so

the water pump on GM 2.2L and 2.4L EcoTech motors—found in Chevrolet, Oldsmobile, Pontiac,

and Saturn platforms—can be removed for service without affecting the timing.

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Redline_casp_ad_v5 9/24/07 11:50 AM Page 1

For more information call 1-800-287-4821, visit roadsportinc.com,

398-4916.

New GM Water Pump Holding Tool

nicians save valuable time and is uniquely designed to hold the timing chain in place so

the water pump on GM 2.2L and 2.4L EcoTech motors—found in Chevrolet, Oldsmobile, Pontiac,

and Saturn platforms—can be removed for service without affecting the timing.

By simply removing the water pump access front cover plate and attaching the OTC 6616 holding tool, shop technicians can now change the water pump from the rear of the timing cover housing—without the chain and sprocket moving—thus eliminating the extra labour required to remove the front timing cover and timing chains.

The OTC 6616 holding tool allows easy application regardless of timing chain orientation, services GM vehicles ranging from 2002 to current model years. Its high quality forging designed for years of

proper use makes this tool a great investment for the shop.Contact your OTC representative, call 1-800-533-6127, or visit

www.otctools.com for more information.

Heat Tool CatalogueMaster Appliance Corp. introduces its

new 50th anniversary product catalogue. The 36-page colour catalogue clearly il-lustrates each product with all applicable accessories, and provides detailed descrip-tions, specifi cations, and applications for each tool.

New Products highlighted include the variable temperature Deluxe Varitemp Heat Gun HHhhDeluxe with a versatile pivoting stand and adjustable spring load-ed ergonomic slide handle, Ultratorch Professional Kits featuring Ultratip technology in standard and self-igniting models, Micropro AC Standby Soldering Iron, Multiseal “Crimp-Solder-and-Heat-Seal” Electrical Connectors and Kits, and Thin Wall and Dual Wall adhesive-lined Heat-Shrink Tubing Kits and refi lls. The catalogue also contains help-ful information on heat tool technology, applications and processes.

For your copy of this catalogue and the name of your local distribu-tor, contact Master Appliance Corporation at 1-800-558-9413 or visit Master’s web site at www.masterappliance.com.

Drawer UnitsAdding Rousseau’s drawer units to work stations

effectively organizes the items most often used and also helps to keep workfl ow smooth and productive.

The drawer units are easily attached and available in 9”, 12”, or 15” high units. Each drawer has a 50 lb. capacity and is of-fered in 3”, 6” , 9”, or 12” face heights. The lock or vertical security bar is an added security feature.

Contact Rousseau Metal at 1-866-463-4270 or [email protected]. www.rousseaumetal.com

Seamless VentvisorsAuto Ventshade (AVS), introduced the new Seamless Ventvisors that

provide the same fresh air and cooling benefi ts as the original, but with the style and elegance high-end enthusiasts demand.

These new models attach easily above the vehicle’s win-dows with no tools or drilling, and enable occupants to leave the windows open just enough to let fresh air in while keep-

are universal fi t and cover virtually every applica-tion in just two part numbers. They have many original equipment design features. Rolled edg-es and a contoured plain across the mid-section give the appearance of a 3-dimensional part and it increases its lateral strength to prevent bend-ing at highway speeds. A raised out edge rolls around the fender edge to provide full paint pro-tection and increase the OE appearance. These

attaching the OTC 6616 holding tool, shop technicians can now change the water pump from the rear of the timing cover housing—

proper use makes this tool a great investment for the shop.

www.otctools.com

10 C A S P s e p t e m b e r 2 0 0 8

NEW

products ing rain and debris out. Windows may also be left slightly open when parking. The low-profi le design results in a smooth, unbroken, understated look.

Where appropriate, Seamless Ventvisor kits in-clude a visor for the small third window on certain SUVs/Crossovers. These 6-piece kits are an indus-try fi rst. The fl awless smoke fi nish is enhanced by chrome edging on select models to match original vehicle trim.

Find out more at www.lundinternational.com.

HELLA Driving Lamp Has Styling Choices

Hella introduced two new lamps in their lighting program—the Hella 500F and Hella 700FF.

The 500F is a smart-looking 6.9” round lamp and features a proven light-weight design, stur-dy, shock-proof housing, and a bonded water-resistant lens assembly with an aluminum vapor-coated refl ector for maxi-

mum durability. The 700FF is a 8.6” jumbo-sized lamp designed

to project more lighting power and deliver a more precise beam placement than conventional lamps of the same size. It features a stylish clear glass lens and light weight design. The lamp assembly is made with a sturdy, shock-proof housing, bonded water-resistant lens assembly with aluminum vapor-coated refl ector for maximum durability.

All kits include: (2) Halogen driving beam lamps, (2) protective stone shields, (2) H3 12V/55W Halogen Bulbs, complete, plug-and-play harness, illu-minated switch, 12V relay, and step-by-step mount-

ing instructions.Get in touch with your Hellarepresentative.

Dorman Pump Mounted Driver (PMD)

Dorman introduced the OE Solution’s New-To-The-Aftermarket

GM Pump Mounted Driver (#904-104). The PMD has been improved to prolong its product life. The PMD is designed with higher rated electronics that provide greater circuit board durability. It includes soft potting material that dampens vibration. The Dorman PMD also features an upgraded transistor mount and a silicon enhanced heat transfer pad.

For more information, call 416-521-9979 or go to www.DormanProducts.com.

ing instructions.Get in touch with your representative.

Dorman Pump Mounted Driver (PMD)

Dorman introduced the OE Solution’s New-To-The-Aftermarket

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Motor TreatmentThis product contains 100% pure petroleum for use in all engines

in all seasons! It cleans numerous parts—fuel injectors, carb jets. It cleans carbon, stabilizes fuels, is an upper cylinder lube, removes moisture in fuel, and is a de-icer. There is a catalogue on all Sea Foam products.

Contact Oskar Enterprises at 416-806-5840 for Sea Foam products.

s e p t e m b e r 2 0 0 8 C A S P 11

AIA Western Regional Conference

Coming up pretty fast is the AIA Western

Regional Conference, “Soaring to New

Heights,” as presented by the BC Division

on September 16 and 17 in Kelowna. A

golf tournament at the Harvest Golf Club

will start the event, with the conference

the next day at the Coast Capri Hotel.

The program was designed specifi cally

to address the issues facing automotive

service providers and jobbers, and will

help your business soar with practical

business sessions and networking oppor-

tunities. The day’s speakers include:

Robert fine, Economic Development Commission for the Central okanagan Regional District, who will present Economic Development in the BC Interior Region

Kevin Rothwell of the Better Business Bureau of Mainland BC will talk about Scams, Credit Card Fraud and How Businesses Can Protect Themselves

Andrew King, DesRosiers Automotive Consultants, will acquaint you with the 2007 Outlook Study

John Watt, Petro-Canada Certigard, and Scott Smith, AiA Canada Motorist Assurance Program, will show you how to Build Tomorrow’s Business with Better Communication Today!

Lloyd Stamm, Automotive Training Standards organization, will talk about BC Apprenticeships

Bruce Murray, Canada Toseki group, will speak about Waterborne Paints issues

Ray Pons, trainer and head Coach at The growth Coach will show 7 Killer Mistakes To Avoid When Wanting To Grow Any Business

Industry Week

Don’t forget you can join AIA Canada

for Industry Week 2008 in Las Vegas in

the Canadian Pavilion (November 4 to

6). When you book your booth space at

AAPEX, you receive:

Prime space in the Canadian Pavilion, includ-ing signage, carpeting, lighting, electrical, and cleaning

floor presence in the main exhibit hall

Pavilion/booth structure set-up/tear down

Subsidized airfare for one employee (50% of cost up to a maximum of $500)

A per diem for one employee (maximum of $200 per day, up to 7 days)

internet access, if required

Prearranged meetings and identifi cation of new markets facilitated through the Trade Commissioners offi ce

The opportunity to participate in a breakfast seminar

A listing in AiA directory/promotion to regis-tered buyers.

And Canada Night on November 4 at

Caesar’s Palace is one of the most an-

ticipated networking events at Industry

Week!

Grey Cup EventsStill on the fun scene is the Grey Cup

Game and AIA Tailgate Party, November

23, at the Olympic Stadium in Montreal,

QC. A limited number of tickets for the

pre-game party is still available—an ideal

way to network with your customers and

partners before the big event.

aia Canada

News and EventsThis month’s AIA Canada column has a lot of information in it—events

coming up, reports from divisions, and news items.

Shirley Brown [email protected]

The Quebec Division is also hosting a

gala evening paying tribute to it’s indus-

try’s pioneers on November 20, also in

Montreal.

Additional newsSome great news from the Manitoba

Division—it raised $7,000 for Children’s

Camps through their June golf tourna-

ment. This allowed underprivileged chil-

dren to attend summer camp. This annual

event is positively impacting kids and

their families plus building strong part-

nerships between the Manitoba Division

and its community.

Members of Parliament and AIA members

are invited to a cocktail reception on

Parliament Hill, October 20. The event will

highlight issues facing aftermarket com-

panies and the initiatives that keep our

industry moving forward. Opportunities

are available for companies to showcase

the aftermarket’s successes in key areas

such as innovation, technology, and skills

development.

AIA’s Annual General Meeting/Festive

Dinner on December 3 will take place

in the Humber Room of the Old Mill in

Etobicoke, ON from 4 to 6 pm. Cocktails

and dinner follow. The featured speaker

to wrap up the evening will be Linwood

Barclay. Grote Industries’ Brad Morris and

the Governance Review Task Force will

present the governance review fi ndings

and offer details for the suggested re-

structuring of AIA’s legislation.

From August 31, 2008, placards and labels

displayed on a means of containment

transporting dangerous goods included

in Class 2.3, Toxic Gases, and Class 6.1,

Toxic Substances, must be those required

by the TDG Regulations. Description re-

quirements will be modifi ed for danger-

ous goods transported from the United

States to Canada or passing through

Canada. Visit www.tc.gc.ca/tdg/clear/

overview.htm to fi nd out more.

www.aiacanada.com

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P R O F I L E

very different industry today, it’s the peo-

ple who are committed to move along

with it who’ll always be successful.

“The challenges our industry still faces

include the overall lack of appreciation of

the level of technical skills today’s techni-

cians have, and the career opportunities

our industry can offer young people with

those skills. The education system as a

whole needs to get a better understand-

ing of skilled trades,” says Dan.

“To get the smart kids with the sharp

minds we need, our industry competes

against all other professional occupa-

tions. They need to know we’ve broken

down barriers and continue to do so.

Gender means nothing—women can do


D an would like to shape young

minds and see more of them

in the automotive industry.

“Absolutely! In this country, our wealth is

our youth—it’s what makes and keeps us

competitive. Our future is in the young

people—you have to get them moti-

vated and interested.” And this is some-

thing Dan, the president of the Canadian

Automotive Repair and Service (CARS)

Council, does—extremely well!

Dan’s lifelong interest in cars predates

his fi rst job at the age of 13, which was,

as he puts it, “working in a service sta-

tion when service stations still offered

service! In those days the station of-

fered tire changing, did mufflers, fixed

fl ats, shocks, water pumps, and cooling

system problems.” For Dan, a general

maintenance garage was a good place

to start learning about the business. He

enjoyed taking automotive courses in

high school and apprenticed to earn his

Automotive Technician Class A Certifi cate

of Qualifi cation. He topped this off with

a “certifi cate to work on heavy trucks—a

diesel endorsement to the Class A quali-

fi cation, only awarded to Class A techs

who complete additional training and

pass an exam. You had to prove you had

experience in the truck repair sector. ”

Dan served his automotive machine

shop apprenticeship, rebuilding en-

gines at his father’s shop, earning an

Automotive Machinist Certifi cate of

Qualifi cation. After a few years at his

family’s shop, working and helping

to manage the business, Dan decided

to follow his dream—teaching high

school. Armed with a University of

Toronto teaching certifi cate, he be-

gan teaching at Bracebridge High

School, then accepted an offer to

become an automotive teacher

at Centennial College. His subse-

quent position as administrator with the

Continuing Education and Apprenticeship

Programs, allowed him to further share

his passion for the industry with young

people. From Centennial College, Dan

went to the CARS Council in 1992 and

has been there ever since.

Passion for training “Although the industry has certainly

changed since I was in it, I still believe

it’s a very good trade to be in, offering

great opportunities—and I still have a

passion for the training it requires. The

‘mechanic’s’ job in earlier years involved

a lot of hands-on technical skill. Today’s

technician has to be a highly skilled pro-

fessional—strong in math, physics, and

computer work to be successful. In this

Dan Bell is an interesting man: dedicated,

passionate, focused, humourous, professional,

a teacher. He is committed to training those in the

automotive industry to the highest level.

Dan Bell, Cars

Dedicated and Focused Pho

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“Dan has been an unrelenting champion of training in the Canadian automotive industry for the past several decades. over the years, Dan and his team at Cars have introduced innovative training tools and technol-ogies that have allowed our members from coast to coast to tap into his training programs in a cost-effect-ive manner. he has built a solid training institution in Cars and he has done it by building trust and relation-ships with senior industry and government offi cials.” – Marc Brazeau, president of aia Canada

14 C A S P s e p t e m b e r 2 0 0 8

P R O F I L E

this work just as well

as men. At the same

time, to stay attrac-

tive, it’s important

for us to foster an in-

dustry culture com-

mitted to lifelong

learning, to keeping

up-to-date with tech-

nology!

CARS“CARS is doing its

part to ensure that

industry can keep up

with the latest tech-

nology. In the be-

ginning, CARS used

traditional delivery

methods working

with contract train-

ers/training institutions across Canada.

Every type of training has its strengths

and weaknesses. I love traditional training

for the way it brings the instructor and

pupil together, but given the way our pop-

ulation is spread out, it’s diffi cult to get

people together for affordable training in

all locations. Also technicians don’t want

to go for hours of evening training after

a good day’s work. Nor is it economical

or feasible for an employer to shut down

his business for two days for training ses-

sions.”

Dan continued, “So we looked for another

way to reach industry professionals. Our

Interactive Distance Learning was fairly

effective at delivering courses via satel-

lite. Techs were able to watch training

programs broadcast to their own work-

place. Having to broadcast at the same

time daily was one of the few drawbacks.

You could lose half your audience just

because programs run in Central Canada

at 12 o’clock would run considerably ear-

lier/later in other parts of the country.

Internet training“Technology has now evolved to allow

us an Internet platform for the same full

motion video, the same caliber of train-

ing material. Individual technicians, with

an ordinary computer and access to high

speed hookup, can view these shows

from anywhere in Canada at their own

convenience. Every week there are new

two-hour training modules, nothing is

stale-dated—the information is constant-

ly changing. Our computerized track-

ing shows that people are on our CARS

OnDemand site 24/7 for training—it’s

amazing and I’m really excited about it!

I still believe a hands-on training environ-

ment is the ideal—this is the next best

thing when hands-on isn’t possible. CARS

training can now go anywhere in Canada

at any time of the day in both languages.

The CARS OnDemand team consists of

experienced technicians, who research/

produce the material, and industry in-

structors. They draw on their experience

with all makes/models of vehicles to con-

stantly update the technological informa-

tion. CARS OnDemand is a great project

and we’re thankful for the support of the

Federal Government in developing new

courses and new materials.

“We’re on the money just about all the

time with the training we draw up be-

cause CARS turns to practitioners, who

work in the day-to-day reality of the in-

dustry, to ask them what their challenges

are; what they need. Based on their re-

sponses, we put together a syllabus of

material we take back to them for ap-

proval. It doesn’t go on the Internet as

training for the technicians until every-

one agrees.”

Challenging futureWhen asked about his vision of the af-

termarket’s future, Dan says, “Although

heretofore unheard of new technologies

are pending, I don’t think industry pro-

fessionals need fear the interesting chal-

lenges they’ll be facing. On the manufac-

turing side, we’ll see changes in the car

park, driven by things that weren’t really

of any concern 20 years ago—the econo-

my, safety, environmental issues, and fuel!

The industry has faced challenges before

and come out on top. I believe it’s in a

prime position to adjust and will succeed

once again. Remember, we’re moving fur-

ther away from being a repair industry

and much closer to being a preventative

maintenance industry.”

at the aia aCe Conference, Dan was the winner of the Distinguished service award—and rightly so! he has put his heart and soul into the industry over the last 45 years and the training necessary for professional technicians. “Dan has dedicated an incredible amount of energy to ensuring that our industry has access to cost effective training and education, which is imperative to the growth and prosperity of the automotive aftermarket in Canada. he’s the ideal candidate for the after-market industry’s most prestigious award,” stated Larry raymond, aia chairperson.

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“the auto industry never stands still and the development of advanced technologies to address new environmental and safety challenges has never progressed at such a high rate of speed. Just like the quick pace of today’s automotive technology revolution, the service and repair industry and the technicians that are its foundation must constantly stay ahead of the learning curve—a technician’s learning and understanding must evolve like the technology itself: quickly, effi ciently, comprehensively, reliably. Dan Bell’s contribution to the ongoing upgrading of technicians’ skills has been absolutely remark-able. right from the get-go, in his early days with Cars, he understood the word ‘relevance’ in terms of necessary knowledge and program delivery that makes sense for today’s technicians. and he has shown unique ingenuity and resourcefulness in en-suring that technicians get what they need, as they need it. these are exciting times as far as automotive technology goes and there is no doubt in my mind that repair and service technicians will be, and are, better positioned for the future because of the efforts of Cars Council under Dan’s direction.”

– Mark Nantais, president of the Canadian Vehicle Manufacturers’ association

s e p t e m b e r 2 0 0 8 C A S P 15

I don’t think it’s law in every prov-

ince, but in Quebec, winter tires are

required now from December 15 right

through to March 15. Snow tires are a

good idea and could be the saving grace

in some bad situations. You must be sure

to put on the correct size and type for

your customer’s vehicle. Make sure the

size of the tire being installed is the same

as the one that is found on the sticker of

the door pillar—usually the driver’s door.

While you’re putting on the snow tires,

you should also check the suspension—

ball joints, shocks, etc., see if the vehicle

needs an alignment. Don’t overlook the

struts, especially the upper pivots—the

strut mount. These fi xtures can become

seized up especially after the vehicle is

fi ve to six years old. With power steering,

you don’t really notice it but it is harder

to steer. Since most vehicles now have

independent suspension, don’t forget to

check the rear suspension.

Check ALL the brakes While the tires are off the vehicle, it

would be the perfect time to check the

brakes… on all four wheels. An item

that is sometimes ignored is the parking

brake—make sure the cables are free,

that it is working correctly. In most of

the vehicles of today, the auto adjustment

for rear brakes works with the parking

brake. If your customer doesn’t use the

parking brake, the brakes do not auto-

matically adjust in the rear. This makes

the front brakes wear out faster!

After performing a load test on the bat-

tery, you may want to take a look at the

posts to see that they are not corroded

with ‘green stuff.’ Belts are often over-

looked, but they certainly need to be

checked for cracks and wear. They are

expensive to replace but a necessity.

Wiper bladesWiper blades are something else that

need to be looked at for wear. With the

way windshields are now designed,

winter blades are a thing of the past on

newer vehicles. The majority of wipers

are now plastic and very durable—they

don’t freeze—but the blade can crack.

On the other hand, if your client has a

vehicle with a fl at windshield, a winter

blade is good to have. This is especially

important if they are in an area where

there is a lot of snow and ice.

The new oils Another item to check is the thermostat

to see that it is operating at the correct

temperature. Be sure to check up on

the oil as well. As you know, no longer

is there a ‘winter/summer’ oil. The oil

specifi ed for today’s vehicles, like a 3L

engine, is 5W20 although most vehicles

run 5W30. The 5W20 is recommended

because in a 3L engine, there are two

camshafts which are on top of the heads.

The oil starts fl owing from the oil pan

and must be up to the camshafts in sec-

onds, thus the thin oil (5W20) is used.

Older vehicles also do not need ‘winter’

oil anymore.

Don’t forget to check out the transmis-

sion oil… it usually needs to be changed

at 50,000 km, but check the manufactur-

er’s specifi cations. Be sure to check the

differential oil as well.

We’ve gone around the vehicle and pretty

much looked at getting it ready for win-

ter service. I didn’t mention antifreeze as

we did that in the last issue. Just be sure

your client’s vehicle is ready for safe win-

ter driving.

Pierre Bissonnette [email protected]

Pierre Bissonnette is the technical instructor for federal-Mogul and holds a teaching certifi cate in andragogy – which is the art and science of helping adults, whose general education has been cut short, in their learning process.

Winter preparation

Ready for WinterIt’s never too early to start thinking about the cold time of the year heading our

way. Your customers’ vehicles need some TLC to get through the winter season.

16 C A S P s e p t e m b e r 2 0 0 8

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or

©2008 Federal-Mogul Corporation, Southfield, MI 48033

Black

PMS 286

100c60m6k

White

08-FWB-174 TQ CDN Ad_Eng_CASP_0813.indd 1 8/13/08 5:40:38 PM

Brakes

Getting Them Ready to Face WinterAll vehicle and brake parts manufacturers are in agreement—mainly due to our climate, the braking system

and its components must be checked at least once a year, preferably before winter. Benefi ts derived are

advantageous for the customer as well as for the service provider.

François Charron [email protected]çois Charron [email protected]

Road TestGeneral fall inspection should always in-

clude a road test in order to determine

the vehicle’s overall condition. Few driv-

ers notice a noise or abnormal behaviour

from their vehicle. Taking the wheel will

help you pinpoint a problem relevant to

the braking system.

Low or mushy brake pedal A mushy brake pedal may be caused by

a brake liquid leak, worn wheel cylinder

cups, or master cylinder. A low pedal is

caused by an improper brake shoe ad-

justment or parking brake, often neglect-

ed. During the inspection, also check the

thickness of the rear wheel brake drums.

Spongy pedalThere’s a good chance that air got into

the hydraulic lines. You’ll have to check

all fl exibles, fi ttings, and hydraulic com-

ponents: master cylinder, brake pistons,

and wheel cylinders.

Hard pedalIf there’s a leak in the power brake unit

or if its diaphram is defective, you’ll have

no power brake assist and braking will

be greatly reduced. On diesel engines, the

problem may be with its vacuum pump.

The vehicle is pulling to one sideMany things may be the cause of this

phenomenon if it derives from the brak-

ing system—locked brake pistons or

cylinders, brake liquid on

shoes or pads, mechanical

parts that are refraining the

components’ normal move-

ment. Totally worn brakes

may also bring on this prob-

lem.

Brake noiseYour professional experi-

ence will surely help you

identify the source based on

the noise you hear. Squeals

are often linked to poorly

adjusted or low quality parts. This prob-

lem is often cured by inserting spacers

or stick-ons included when you purchase

replacement parts.

Locking wheels We often use this somewhat risky tech-

nique to check if brake effi ciency is the

same on all four wheels. You have to

push hard on the brake pedal and check

tire skid marks which should all be the

same. This is impossible to carry out if

the vehicle is equipped with ABS brakes.

You’ll be feeling the pedal’s pulsation in-

stead, indicating the antiskid system is

functioning normally.

Jumping pedalThis could come either from

the front or back. Apply the

parking brake while the ve-

hicle is moving. If you feel

a vibration in the floor, the

brake drums may be out-of-

round. If the vibration comes

from the front, you’ll feel it

in the steering wheel.

Don’t forget to take notes so

that when you return to the shop, your

observations can be compiled on the

worksheet after having explained every-

thing to the customer.

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Taking the wheel will

help you pinpoint

any problems in the

braking system.

18 C A S P s e p t e m b e r 2 0 0 8

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A P P R O V A L S

T hanks to the proactive approach to

HR planning and training promoted

by industry advisors on the Canadian


Council’s advisory committee, today’s

technicians can get a sneak peak preview

on the CARS OnDemand training site

of the technology they will be asked to

repair in the near future.

Today’s technological innovations

rolling off the assembly fl oor are

the shop fl oor’s repair challenge

two to four years down the road,

when wear and tear comes into

play, and warranties start to ex-

pire. In creating the 24 curricu-

la for Advanced Technology II,

CARS looked at many of the safety

and convenience options appearing on

the latest manufacturer’s models. These

largely electronically controlled features

include: crash avoidance systems, power

lift gates, as well as advanced lighting sys-

tems that track around the corner.

First out of the gate—trainers get preview of hybrid trainingEarlier this year, more than 270 motive

power instructors from 52 different col-

leges participated in CARS ‘train the

trainer’ sessions designed to bring in-

structors up to speed on the workings

of various hybrid vehicles. Participant ex-

pectations going into the course varied

with their level of familiarity with hybrid

technology. “They know that these vehi-

cles haven’t failed, that the technology is

here to stay,” says Dave Vollmer, the CARS

instructor for the English workshops.

Instructors were primarily looking for

“confi rmation of the manufacturer’s in-

formation that’s out there.” Many attend-

ees had researched hybrids, but wanted

additional details on “how things work

inside of modules and components and

the strategy behind why manufacturers

set things up to work a certain way,” says

Vollmer. This level of detail helps instruc-

tors teach hybrid technology to current

and future technicians, whereas techni-

cians themselves are more interested in

the diagnostic and servicing tools.

At the explicit request of industry advi-

sors, the fi rst fi ve training modules put

considerable emphasis on the safety

aspects of handling hybrid vehicles.

Vollmer found this useful in addressing

the mind set that hybrid vehicles neces-

sarily pose greater risks of injury. “No one

has been injured to date,” says Vollmer.

Nor should there be injuries in the near

future, provided that trainers and techni-

cians “follow the manufacturers’ service

information to the letter. Manufacturers

go to great lengths to make sure that no

one is injured.”

Where the trainer’s trainer goes for trainingVollmer prepared for the English work-

shops by spending two-three hundred

hours learning about hybrid technology,

participating in two weeks of hands-on

instructions in leading edge technolo-

gies. He topped that up with additional

reading on the vehicles, proper protec-

tive equipment and procedures. “We’re

most fortunate to have an instructor like

Dave Vollmer working us,” says CARS

OnDemand manager Linda Brown. “He

deserves to be very proud that he is up

to date on the latest technology.”

Training for allFor industry professionals who want to

get a sneak preview of hybrid technology

before it fi nds its way to the shop fl oor,

CARS is now offering 24/7 access to the

following 5 Hybrid Technologies Training

modules through CARS OnDemand at

www.cars-council.ca.

taking the Wraps off hybrids…

…and Putting on the Safety GlovesToday’s motive power industry is abuzz with talk of the explosion of new technologies soon to affect repair

and service shops. With so much new information coming out, where can industry professionals turn for

reliable information?

By: The CARS Council www.cars-council.ca

when wear and tear comes into

play, and warranties start to ex-

pire. In creating the 24 curricu-

la for

Hybrid Technologies Training modules

1. Safety

2. Components and operation

3. Toyota hybrids

4. general Motors BAS hybrid Systems

5. honda hybrid Systems

Several fREE sample training modules are available at www.cars-council.ca/ondemandDemo.aspx.

• Take a few minutes for Safety—plan your work.• Use Personal Protective Equipment, including

Class ‘o’ safety gloves rated up to 1,000 V.• Check your safety gloves EVERY time.• Do NOT wear rings, bracelets, watches, or any conductor.• Do not use aerosols around live high voltage systems.• Do not use cell phones around live high voltage systems.• Use approved equipment and tools.• Never ASSUME something is discharged.• Follow published Disable/Reconnect procedures.• Stop—Think—Test (verify).• NEVER work alone.

Safety Summary(taken from the hybrid Technologies – Safety 1 curriculum)

20 C A S P s e p t e m b e r 2 0 0 8

Safety Summary (taken from the hybrid Technologies – Safety 1 curriculum) Atlas Tire Wholesale Inc.

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antifreeze/Coolant

Engine ProtectionAn automotive engine in today’s vehicles still needs a good antifreeze/coolant. This fl uid—which serves a

dual role—is necessary for effi cient, safe motoring in any type of climate.

A ntifreeze/coolant could be called a

preventative measure as it inhibits

an engine from boiling over at high op-

erating temperatures and from freezing

in very cold weather. You shouldn’t use

straight antifreeze in a cooling system of

your customer’s vehicle—the mixture is

usually 50% antifreeze + 50% water, but

check the owner’s manual for the right

one. Ethylene glycol (EG) is the liquid

most used as a coolant today and some

automakers might recommend a 50-60%

EG concentration in the system to pro-

vide the best boil-over/freeze protection.

Sometimes antifreeze/coolant manufac-

turers add inhibitors to the EG. They will

also protect damaging metal collapse and

unwanted fluid and thus facilitate the

coolant to remain in the vehicle longer.

EG never wears out, but inhibitors will.

Keeping its cool The goal of the cooling system’s parts is

to move coolant around the engine so it

can absorb and disperse heat. In order to

do this, the coolant in the radiator actu-

ally raises the boiling point of the wa-

ter, thus allowing it to transfer more heat

away from the engine and ensure cooler

running. In order to keep antifreeze/

coolant working resourcefully, automak-

ers advise that you fl ush your customer’s

cooling system every so often, and then

replace the used coolant with a 50/50

combination of fresh coolant and water.

Antifreeze/coolant, working with cool-

ing system hoses, protects all the metal

parts from rust and corrosion. Nor does

it harm the plastic coolant reservoir. This

reservoir is for expansion purposes when

the engine gets too hot and recovers

the liquid instead of it spilling onto the

ground. When the engine cools down,

the vacuum produced in the upper part

of the radiator sucks the liquid back in.

The environmentDisposal of used antifreeze/coolant must

be done properly to protect the environ-

ment. Because there’s typical corrosion

in the cooling system, there’ll likely be

some corroded heavy metal residue in

the used liquid. This could create an en-

vironmental threat if you don’t deal with

it correctly. You need to check your spe-

cifi c community’s rules for the correct

dispersal method. Recycling looks to be

the most durable result for antifreeze/

coolant and its container.

Safety pointsIf you happen to spill antifreeze/coolant

when fi lling the chamber, wipe it up—

the fl uid is very toxic to animals. If in-

gested, it’s very harmful, even in small

doses, to children and animals. You also

need to use the correct antifreeze/cool-

ant for your customer’s vehicle and

weather conditions in that area. Check

the manual.

A couple of other relevant points: don’t

mix Extended Life Antifreeze/Coolant

with traditional coolant, as they’re incom-

patible. Corrosion inhibitors will fall out

of the coolant and cause chemical insta-

bility. Don’t use straight coolant because

it will freeze—it only goes to -13°C.

Auto manufacturers have a guideline to

follow in replacing the coolant fl uid. If

there isn’t one and you’re using a tradi-

tional coolant, change every two years.

It’s important to check the system at least

twice a year. If the antifreeze/coolant is

dirty, cloudy, or full of particles, the sys-

tem should be drained, fl ushed, cleaned,

and refi lled with a prediluted good qual-

ity coolant. You should also determine

the reason for the bad condition of the

coolant.

Check out www.valvoline.com, www.

recochem.com, www.honeywell.com or

the sites of any other antifreeze/coolant

manufacturers. There’s quite a bit of in-

formation on them about antifreeze/cool-

ant and some great charts that clearly

show what antifreeze/coolant is good for

what make, year and model of vehicle.

22 C A S P s e p t e m b e r 2 0 0 8

S ilicon is a raw material and is one of

the most common elements in the

universe. It is the second most abundant

material in the earth’s crust. Silicones are

products based on silicon compounds.

Temperature testLEDs have a long life span, but they are

susceptible to high temperatures. Because

they already run using high amounts of

heat, exposure to hot climates can dam-

age the lights. Silicones perform well

under high UV exposure. “Basically the

advantage of silicone is that it can handle

high temperature and high amounts of

light energy,” says Nelson. “One of the

things with an LED is that it’s a point

source light, when you think of an incan-

descent bulb in your house, that’s a big

area that’s putting out certain amount of

light. When you have an LED, it’s a very

small point where that light is coming

from. It’s a whole lot of light energy com-

ing from that one source. Sometimes the

thermoplastics have problems standing

up to that high amount of light energy

going through them. Over time they start

to degrade, and the silicones don’t have

that issue. They don’t degrade in the long

term presence of high light energy trans-

mission.”

Price and moldingSilicon can also increase light output and

improve lumen maintenance, according

to Dow Corning. It is commonly used

for lenses in LEDs, but its use in mold-

ing optics is new. “There are two main

issues,” says Nelson. “One is the price of

the material. Silicone is always a little

more expensive than plastics. That’s one

of the things our company is working

on right now, we’ve come up with for-

mulations for optical materials, now we

are working on making

those cost competitive

for the market place. The

other issue is that optical

silicones don’t mold sim-

ilar to any other mate-

rial. They aren’t injection

molded similar to ther-

mal plastics, they don’t

mold like liquid silicone

rubber that is used for

things like baby bottle nipples and things

like that. In our labs we’ve purchased

our own injection molding machine and

we’re developing that process right now.

We’re showing that they’re certainly cost

competitive to mold and it’s not a ter-

ribly diffi cult process, the issue is that it’s

just a different process.”

Big Light, small package

The Use of Silicone in LEDsMove over thermoplastics. Jonathan Nelson, sales development engineer at

the Dow Corning Corporation, explains why silicone based materials are practical

options for encapsulates and lenses in High Brightness Light Emitting Diode (HBLED) automotive lights.

David Lipson [email protected]

Jonathan nelson, sales de-velopment engineer at the Dow Corning Corporation

CASP Magazine is a media partner to IQPC – International Quality and Productivity Center.

s e p t e m b e r 2 0 0 8 C A S P 23

J ohn DiBiase is carrying on the busi-

ness his father-in-law started, and

has indeed branched out into another

store—Bolton Auto Parts came into be-

ing in 2007 as DiBiase felt it was time

to expand. After searching for just the

right place, he chose the fast-growing

community of Bolton, Ontario. DiBiase

is the sales manager for both locations

as well as managing the Bolton location.

Both stores are a good size—Vaughan is

17,000 sq. ft. and Bolton encompasses

5,500 sq. ft. “We had a machine shop at

the Vaughan location but it has since

been closed. Now we’re strictly all auto

parts,” states DiBiase. “We have a good

number of employees as well—Vaughan

has 23 and Bolton has 10.”

Customers are friendsWhen asked about being successful,

DiBiase told CASP that they treat their

customers as friends and many good rela-

tionships have started because of the busi-

ness. “I treat my customers as friends… if

I see that someone else has a better deal

than I can do, I will let the

customer know. I’m honest

and upfront with them—

we have to take care of our

own. In our businesses, our

biggest attribute is our em-

ployees. I believe we have

the best counterpeople

and offi ce staff there is to be had. We’ve

had very little staff turnover in our years

in business. We’ve been very lucky.

“Our counterpeople go out of their way

for the customer—they find them the

required part no matter what. The cred-

its are done quickly; we don’t make our

clients wait. We send out surveys to see

how we can improve our service; we

have BBQs just for our customers to tell

them how we appreciate them and little

things add up. More than half our custom-

ers have been with us since we opened

our doors. That means a lot to us!”

Long time member of Uni-SelectVaughan Auto has been associated with

Uni-Select since the day they opened

their doors and now Bolton Auto has

joined as well. “Uni-Select has certainly

helped us grow by giving us access to

numerous manufacturers plus more and

different brands and products. If we have

a problem, we know who to call and any

issues or opportunities get taken care of

promptly. Uni-Select has always helped us

with inventory as well. When we started

up Bolton, they had excellent support

and stocking programs in the matter of

inventory.

“It means a lot to belong to the Uni-Select

network. You can go to one warehouse

for most of your products; if you have an

obstacle to overcome, they will help out;

Vaughan and Bolton automotive

Family Carries OnVaughan Auto is an ‘all in the family’ business

created by Gino D’Antonio. It opened in 1989,

and the family still operates this store. They have

since expanded into another location.

A D V E R T O R I A L Shirley Brown [email protected]: JACK KAZMIERSKI

Counter staff (L-R) gabriele La farcioli, Rob Zganec, Roy Cassin, Cliff Lefort

24 C A S P s e p t e m b e r 2 0 0 8

A D V E R T O R I A L

they now have the addition of National

Accounts and that sure works in our fa-

vour; we have some extra business due

to their signing with Canadian Tire. If we

weren’t a Uni-Select member, we likely

wouldn’t have that additional business,”

DiBiase says.

ProgramsUni-Select has a host of programs to of-

fer both the Jobber and the Jobber’s cus-

tomer—the Automotive Service Provider.

“The Victor and DAVE programs allow

us to order parts and check pricing and

availability online which, in turn, allows

us to inform the customer and consum-

er about the options and cost. The SAX

Installer Program also gives customers

business tools, labour warranties, and

earnback rewards for loyalty. Uni-Select

does have some outstanding programs

and services for us. With these, we are

defi nitely able to run more effi ciently and

successfully,” DiBiase states.

The Vaughan or Bolton customer can

see what those stores have in invento-

ry and in turn, the stores can see what

Uni-Select has in inventory. This saves ev-

eryone time and money. “This makes the

whole link much quicker,” says DiBiase,

“and we don’t lose sales. We have a lot of

customers currently online.”

Customer loyaltyWe went on to discuss what DiBiase has

seen change in business over the years.

“Computers are certainly an asset to our

businesses today. Customer loyalty has

improved because we go out of our way

to take better care of our customers and

that loyalty has built up over the years.

We try to be as friendly as we can to

develop up that friendship. In this way,

our customers don’t jump from place to

place when ordering parts,” he states.

DiBiase has training programs for his cus-

tomers and holds many sessions for them.

“Uni-Select has technical training avail-

able and this can be done online. In ad-

dition, various manufacturers hold tech-

nical clinics for our customers. Business

management training is provided as well

through sources such as Bob Greenwood

and other trainers.

Training“The more training we give our custom-

er—be it technical or business—the bet-

ter off they are in dealing with their cus-

tomers. A skilled technician has a lot of

training and experience in his hands, but

not necessarily the skill to manage the

business in the best way that will add

more to his bottom line. They need to

charge for their skills—not unlike dealer-

ships!

“In addition, we try to help them with the

surveys we send out. We have questions

on them such as ‘What do you like about

our service?’ ‘What don’t you like?’ ‘What

parts should we stock?’ ‘What training do

you want?’ Our customers have given us

some excellent feedback that has helped

us and in turn, helped them.

Techs are skilled professionals “It’s my belief that we need to bring back

automotive training in high schools. More

kids want to be computer people and we

are in short supply of skilled technicians.

They need to learn that a skilled techni-

cian doesn’t just use his hands to repair

today’s automobiles; a lot of their work

is done on computers. Therefore, they

have to be very computer savvy as well

as skilled technically.

“I also think there should be a standard

by which rates are charged and tech-

nicians are paid… just like a plumber!

Technicians have to learn a lot and have

that knowledge right at their fi ngertips

daily; they also have a lot of expensive

equipment to buy to do their job in the

correct way. Rates should be standard-

ized across the country.”

DiBiase and I also discussed what was

happening to the aftermarket and where

it was headed. “I think it’s going to be

tough in the next few years,” he said.

“With gas prices going up, people are

rethinking ‘big’ vehicles; they’re going

to smaller imports and hybrids in order

to save on gas prices. In my estimation,

manufacturers going to China to produce

products are taking work away from

Canada. Jobs here mean more people

working. We see ‘white box’ merchandise

too much today, I prefer national brand

product. That’s what I favour for our cus-

tomers, but sometimes it’s necessary to

carry the white box goods because not

all of our customers’ clients have a need

for premium quality of a brand name

items!”

All in all, the business at Vaughan and

Bolton Auto is good and John DiBiase

has a lot of respect and good will for his

partner in business, Uni-Select Ontario.

family owned and operated business.(L-R): gabriele La

farcioli, Maria La farcioli, Jessica Di Biase, Antonietta Di Biase, Rocco D’Antonio,(not in photo) John DiBiase

s e p t e m b e r 2 0 0 8 C A S P 25

“I was a partner in a small brokerage

firm with a small book of repair

garages and we needed to expand. John

Boynton, president of Curtis Insurance

Ltd., and I got together and brought the

book of business to Curtis Insurance.

Then we approached Lombard Canada to

underwrite the program and the Lombard

Garage Choice Program began in July

1999. With the endorsement of a number

of repair facility organizations and hard

work, we’ve been able to build the pro-

gram to its current levels,” says Jay Bentley,

vice president of PBL Curtis Insurance.

“Recently, we joined with Blonde and

Little Insurance Brokers and Purdom

Insurance Brokers to form PBL Insurance

Limited with offi ces in Windsor, London,

Kitchener, Toronto, and Ottawa. This

new company, under the guidance of

Chip Purdom, John Boynton, and Mike

Robinson, is a program-based brokerage

with many insurance programs in the

automotive industry. Currently, we’re in

a position to service clients across the

province in a professional manner with

local representation.”

Garage package“Our Lombard Garage Choice Package is

unique—it covers all the needs of the ga-

rage owner, property, liability, customers’

vehicles coverage, owned vehicle cover-

age on one policy with one policy num-

ber. Most companies require three differ-

ent policy numbers and three different

policies to provide the same coverage.

“Our package has generous coverage lim-

its compared to others, with many cover-

ages thrown in as part of the base premi-

um. Special needs such as owned tools,

employee tools, hoist collision, completed

operations, dealer plates, service plates,

personal vehicle, tow truck requirements,

cargo, warehouseman’s coverage, legal as-

sist coverage are just some of the cover-

ages and options under the single policy

number,” states Jay.

Parts distributorsIn addition to repair shop packages,

the company also covers the needs of

automotive parts shops. Jay explains,

“Automotive parts stores are a natural

extension to the garage program as ev-

ery garage buys its parts from a parts

distributor. We’ve come up with a Parts

Distributor Insurance Program that we’ll

begin to market more aggressively in

the future with our new PBL Insurance

Limited arrangement.”

Lombard Canada, the company’s under-

writer, is very much a program-orientated

pBL Curtis insurance

Need Insurance?PBL Curtis Insurance offers great insurance coverage to the automo-

tive repair shop owner.

insurance company. One of the top five

insurers in Canada, it has a mass marketing

department for brokers with programs in

all types of industries and business sectors.

Its mass marketing department is set up

on a national level so that associations it

represents with members in other prov-

inces can receive the same product sub-

ject to the auto insurance rules in each

province.

Business Plus “Lombard Canada developed unique soft-

ware for brokers to easily upload/down-

load new policies or endorsements for fast

turn around—great for clients. They devel-

oped a marketing system called Business

Plus, which helps brokers contact and

track leads they’ve been given by the rep-

resented associations. As administrator of

Business Plus in our Toronto office, I’m

able to distribute leads to our producers

and track their progress and successes. We

consider Lombard our partner with this

program—it couldn’t have worked this

well without their unique innovations

within our industry.

“We represent various associations with-

in the automotive repair industry, towing

industry and parts distribution industry.

Associations want their membership to

take advantage of service providers they

endorse, so we get a majority of our cli-

ents from their own associations using the

Lombard Business Plus sales system.”

Client programsThe company has programs for Repair

Garages, Towing Operations, Auto Parts

Distribution Operations, Crane Operations,

Taxi/Limo Operations, New Car Dealerships,

Used Car Dealerships, Farm Equipment

Dealers, RV Dealers, plus many more.

“Our programs are successful due to the

great team of producers/customer service

representatives we have at PBL. The team,

along with our association and insurance

company partners, provide unique cover-

ages, exceptional service and innovative

technology to our clients.”

for more information, you can contact Jay Bentley at 416-447-4499, ext. 332.

Jay Bentley (right) shakes hands with client Rob iudiciani, owner of ontario Tire and Automotive

Centre in Richmond hill, ontario.


26 C A S P s e p t e m b e r 2 0 0 8

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H is recipe for success for owners of

small independent ships consists

of three very succinct pieces of advice:

• Know your costs

• Maintain a positive outlook

• Recognize your customer relationships as your strength

In order to be profi table, “independents

have to be very cognizant of costs and

benefi ts,” says Finch, but it’s equally im-

portant for them to cultivate a positive

attitude toward the industry in their

shop. That includes embracing change

and, “making sure that their staff are will-

ing to learn.” Above all, Finch believes in-

dependents “need to realize that being

small is not necessarily a disadvantage.

They are in fact closer to their custom-

ers. If they believe in themselves, and rec-

ognize the potential of those customer

relationships, they can build the kind of

customer loyalty, that is harder to come

by for some larger shops.”

Long term commitment“I have always had a great interest in how

small businesses thrive, how they are able

to adjust in order to improve things for

themselves,” is how Finch explains his

long term commitment to the automo-

tive industry, which includes 20 volunteer

years, and three years working for ARA,

including one as executive director. He

recently became the National Automotive

Trades Association (NATA) representative

on the Board of Directors of the Canadian


Council this spring. Still, every day, he is

motivated to get involved and make a dif-

ference, knowing that “small business is

the engine of the economy.”

Finch views his primary role as execu-

tive director of ARA as ensuring that the

diverse industry’s common goals are

achieved on the basis of a constant dia-

logue with government and coordination

between the association’s divisions and

the voice of its 1400 member businesses.

When asked about human resource chal-

lenges begging for solutions, Finch ex-

presses frustration at how diffi cult it is for

the automotive industry in B.C to com-

pete against other industries for employ-

ees. Municipalities and cities are “being

very aggressive about hiring journeyper-

sons away from small independents and

are offering attractive incentives.”

Workforce retentionPart of the solution to this dilemma, ac-

cording to Finch, is for the industry to

have a retention plan that offers the same

opportunities as those offered by other

industries, including skills upgrading and

benefi ts. ARA members are currently able

to offer a very competitive benefi t pack-

age to their employees.

B.C. is, as Finch puts it, “a very diverse

and changing market place, which puts

a lot of onus on technicians to make

sure they stay up to date.” The skills re-

quired of B.C. technicians refl ect what

Finch calls “vehicle demographics heavily

weighted towards the import market, es-

pecially the higher end vehicles and their

advanced technologies. My understand-

ing is that B.C. has the most hybrids of

any of the provinces. We know we have

to embrace them.”

“Maintaining the highest professional

standards among automotive industry

businesses’ ranks high among ARA’s com-

mon objectives.” Finch believes that CARS

is a key partner in helping the B.C. indus-

try make sure it meets these standards.

“Anything that brings the skills levels up,

that helps us make sure we pick the right

candidate for the job, and then train eco-

nomically,” those are the things industry

seeks, and are, in Finch’s opinion, what

CARS offers. In particular, “CARSability is

a fantastic tool,” Finch says of the CARS

online self-assessment tool, “especially for

us, with such a diverse group of separate

candidates to assess.”

profi tability

The Customer Advantage“This industry can serve you very well if you think of it as a

profession and treat it that way,” is how Dale Finch, executive

director of the Automotive Retailers Association of B.C.,

summarizes his view of the current state of the automotive

repair and service industry in Canada.

By: CARS Council www.cars-council.ca

to fi nd out more about Cars skills assessment and training resources, go to www.cars-council.ca.

28 C A S P s e p t e m b e r 2 0 0 8

T he monies raised this year were des-

ignated towards Special Equipment

needs as well as Research. Through a

combined Neuromuscular Research

Project (a partnership with the Canadian

Institutes of Health Research & the ALS

Society of Canada), the 2008 donated

Research dollars are matched by both

organizations, thus “tripling” Shad’s actual

contribution.

New sponsor projects for 2009As usual, Shad’s R & R yearly tournament

was a rousing success, but due to a soft-

successful Golf tournament

Shad’s Does It AgainAgain this year, Shad’s R & R for Muscular Dystrophy succeeded in raising money for a very good cause…

the donation for 2008 was $150,000. This brings the amount over the past 35 years to $3,426,700.

Brad Shaddick, Ray osika, greg Stone, Don Chase, Mike holland, grant McPherson, Ken Coulter, John Vanstone, Luc Champagne, Emmett grant,

and Bill Blair proudly show the difference Shad’s has made over the years.

ening in some sectors of the Automotive

Aftermarket, combined with certain

mergers and acquisitions, their fund rais-

ing goals have become somewhat of a

challenge to meet. In that respect, Shad’s

Board of Directors has already begun to

work hard on new sponsor projects for

the 2009 tournament in order to offset

some losses. You may not know this, but

the only items that the R & R pay for are

the golf and the meal at Kleinburg Golf

and Country Club. All other costs associ-

ated with the event are donated or spon-

sored. This means that all the monies col-

lected go directly to the bottom line!

As supporters of Shad’s R & R, you are

encouraged to keep the tournament high

on your charity list upon planning your

company’s expense spending for the up-

coming year.

Shad’s Board of Directors would sincere-

ly like to thank you for your past sup-

port and they look forward to seeing you

again at the R & R Tournament in 2009.


s e p t e m b e r 2 0 0 8 C A S P 29

T his was the 6th Annual Charity Golf

Tournament the Uni-Select Ontario

Division has held. The event took place

at The Club at Bond Head in Bond Head,

Ontario, rated as one of the most elite

and challenging golf courses in Southern

Ontario.

Approximately 200 golfers from the

ranks of the manufacturing sector, Uni-

Select members, and Uni-Select staff got

together for golf day. This was the largest

tournament turn out and the golfers had

a chance to challenge the north or south

courses. Once again the weather cooper-

ated and it turned out be an enjoyable

and fantastic day.

CSRO is the winner!The Golf Tournament was a big success—

the Uni-Select Ontario Division raised

$18,500 for the Canadian Spinal Research

Organization through hole sponsor-

ing and Silent and Chinese Auctions. A

cheque in that amount was presented to

Barry Munro, BA, LLB chairman of the

CSRO and brought the total for the last

six years of donations to over $143,000.

Munro gave a short speech stressing the

importance of continuing to support and

contribute to “Shoot For A Cure Moto-

Cure” and how much he appreciated ev-

eryone’s contribution to the CSRO cause.

And, of course, since it was a golf tourna-

ment, there are always game winners. This

year was no exception as prizes were

presented to the Top 3 Teams, Closest to

the Pin, and the Longest Drive… plus the

most honest player!

uni-select ontario

Golfi ng for CharityIt’s great to get out for a game of golf with associates

and working companions, but it’s even better when that

golf game raises money for a charity that uses the dona-

tion for researching a cure for a debilitating disease.

Michael Raven, Lorie Caines, Kam Sukhram, Steven Coelho, Rose-Ann Moore, and Don hamilton of the Uni-Select ontario Division, with Barry Munro, Laura Smith, and Elaine Burrows of CSRo

The CSRO Team—Elaine Burrows,

volunteer; Jolene Koch, volunteer;

Barry Munro, president; and Laura

Smith, manager of Events.


30 C A S P s e p t e m b e r 2 0 0 8

“Michel Maheux had a natural ability to personally connect with people from all walks of life in our industry and from every region of our country. He led by example and he provided many insights into the challenges and opportunities facing our industry. He was instrumental in the success and growth of Uni-Select and he was always ready to support AIA Canada when called upon. Michel is indeed a great leader of our times.” – Marc Brazeau, AIA president

“Although the Acklands-Grain-ger-Uni-Select joint venture in Western Canada in 2002 ultimately provided Bumper to Bumper asso-ciates with a better supply and im-proved buying conditions, there was great anxiety and fear within our customer base at the outset! Using that unique bond that exists between French Canadians and Western Can-adians, Michel Maheux was able to provide our customer base with the assurance and comfort that their future would be sound and prosper-ous. His solid reputation was indeed the cornerstone of his commitment. Michel was a tremendous resource for me and history has confi rmed his foresight.” – Sean Corcelli, general manager, Uni-Select Prairies

phot

os

: Mar

ie-J

osé

e ro

usse

au

Michel Maheux

An Aftermarket Industry ChampionMichel Maheux was—at fi rst—interested in forest engineering as a

career. His father was in the automotive maintenance business (after

working as a railroad mechanic) and Michel fi nally decided that was

the very route he wanted to take as well. He was a person who took

full advantage of various and challenging activities learning from all

of them along with developing a thirst for action and adventure!

A t a turning point in his life, Michel had

two options—continue his studies or get

a job—so one morning he presented himself

at CAWL (Canadian Automotive Warehousing

Limited), an automotive distributor in Québec,

and obtained a job there as a warehouse clerk.

His fi rst big automotive step was taken. He now

had a foot in the door of the vast automotive af-

termarket world; an environment where wash-

ing cars, at a time when his father owned a ser-

vice station, led him to his passion for vehicles.

On the career pathMichel spent about 20 years learning what he

could about the distribution side of the automo-

tive aftermarket business. He held several dif-

ferent positions with the organization through

those years and moved to various locations as

the need arose. Eventually his chosen career

path led him up to the position of National

Marketing director.

He discovered his instinctive business skills dur-

ing a brief transition at Acklands where he served

as vice president and general manager. And, as

mentioned before, he had a curiosity-driven am-

bition and loved a challenge. These traits led him

to accept an upper management position at Uni-

Select. In this role, his true talents as a motivator

and planner that had served him so well at UAP

and Acklands would shine through.

Up the success ladderAnd shine he did, rising to the highest levels of

the parts distribution sector—Uni-Select vice

president—and to exceptional assignments. A

born visionary and strategist, Maheux was at the

centre of the action when Uni-Select acquired

IPA: a transaction that opened Uni-Select’s dis-

tribution gates to North America.

Under the direction of then-president Jacques

Landreville, strategic and business plans were

developed which created values amounting to

a billion dollars in 2005 for their sharehold-

ers and members. Michel was a vital part of

this strategy, especially in the

integration of IPA and Uni-

Select’s Canadian expansion.

Michel was instrumental in

the awareness and launching

of such programs as ProColor,

The Specialist, Auto Parts Plus

and SAX. He also had a great deal to do with

the ‘repositioning’ of Auto Plus.

A great aftermarket career All in all, Michel had a brilliant 40-year career

with the automotive parts distribution indus-

try—fi rst with Acklands, then UAP, and fi nally

Uni-Select, from which he took his leave in

2007. Michel did indeed achieve the highest

levels of the automotive parts distribution lad-

der.

Out of the day-to-day job, but not out of the

industry. Indeed, Michel is once more ‘at work’

within the aftermarket. May 2008 saw Michel

become a senior consultant to the Quebec

Division of AIA Canada. And so Michel’s ‘beat’

goes on!


32 C A S P s e p t e m b e r 2 0 0 8

AUTOMOTIVE STEERINGAUTOMOTIVE STEERING2ND ANNUAL

SYSTEMSSeptember 22-24, 2008 Detroit, MI

Register online at www.automotivesteeringsystems.com or by phone 1-800-882-8684

STEERING DISCUSSION TOPICS INCLUDE:

• Applications in Electric Power Steering (EPS) Systems

• Steer-by-Wire and X-by-Wire Systems Studies

• Lane Keeping Assistant Systems

• CO2 Legislation

Save

20% OFF the main conference

price when you use registration code: AS_CASP.

SPEAKERS FROM: • Ford Motor Company• Chrysler LLC• TRW Automotive GmbH• TRW Commercial

Steering Systems• Delphi Corporation

• Bishop Innovation Limited• AISIN World

Corporation of America• The Sona Group (India)• Robert Bosch LLC

• Purdue School of Engineering and Technology• The Pennsylvania

State University• NEW! SKF France

Save

20% OFFthe main conference

price when youuse registrationcode: AS_cASp.

phot

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D irect fuel injection is similar to

regular fuel injection, except that

the fuel is injected directly into the com-

bustion chamber (fi gure 1), as opposed

to conventional multi-point fuel injection

where fuel is injected into the intake

manifold behind the intake valve. It en-

ables the use of a stratifi ed mode (ultra

lean burn) for improved fuel effi ciency

and low emission levels at low engine

loads and idle speeds.

Stratified Mode This mode is leaner than Lambda 1.0

(14:7 to 1 or leaner A/F). This is used for

light load and idle. Note that fuel is inject-

ed very late in the compression stroke

just before the ignition takes place. Since

the fuel quantity is very low, there is little

need for compression to further atomize

the fuel.

Homogenous Mode

This mode is equivalent or richer than

Lambda 1.0 (14.7:1 and richer A/F) and is

used when power is called for in higher

load situations. The fuel is injected on the

intake stroke similar to current port sys-

tems (Figure 2). Note that engines using

DI also have higher compression ratio.

Controlling fuel mixtureIn order to control the fuel mixture un-

der these two conditions, a wide band

O2 sensor is used to measure the leaner

mixtures when the engine is in stratifi ed

mode. Since the lean mixture requires

more air, the throttle plate is opened

much further than the operator demand,

which also results in less pumping loss.

In the homogenous mode, where more

torque is required, the throttle returns

to obey the driver’s input. Let’s compare

a wide band sensor with a standard O2

sensor:

Conventional O2 sensorIn this illustration (Figure 3), there is

plenty of oxygen on the fresh air side

and not enough on the exhaust side. As

O2 moves across the sensor element, a

voltage is produced. Since more O2 move-

ment means more voltage, the amount of

O2 in the exhaust controls the amount of

movement and voltage produced.

Wide band O2 sensor This sensor combines a conventional oxy-

gen sensor (referred to as a NERNST cell)

and an oxygen pump cell, which is basi-

Direct Fuel injection

Fuel Economy With Less EmissionsDue to tighter emission regulations and the demand for higher fuel economy, manufacturers are rapidly

switching to direct fuel injection technology. GM/Saturn, Mazda, Volkswagen/Audi, BMW, and Mercedes

Benz are using it at this time. It addresses the problems related to poor engine effi ciency due to incom-

plete combustion and heat dissipation, wasted heat energy, and poor fuel vaporisation.

In order to control the fuel mixture un-

der these two conditions, a wide band

O

mixtures when the engine is in stratifi ed

mode. Since the lean mixture requires

more air, the throttle plate is opened

much further than the operator demand,

which also results in less pumping loss.

In the homogenous mode, where more

torque is required, the throttle returns

to obey the driver’s input. Let’s compare

a wide band sensor with a standard O

torque is required, the throttle returns Figure 1

Figure 2

Figure 3

Figure 4

Mark Lemay [email protected]

34 C A S P s e p t e m b e r 2 0 0 8

Figure 5

Figure 6

cally a conventional O2 sensor that has

both electrodes exposed to the exhaust

stream (Figure 4). Because both elec-

trodes are exposed to the same oxygen

content, there is no voltage produced.

By applying current to the electrodes,

the movement of O2 is forced from one

side of the sensor to the other, creating

an O2 “pump.” Changing the direction of

the current (Figure 5) will then change

the direction of O2 movement. The PCM

controls the pump cell, which in turn

controls the voltage of the NERNST cell

(Figure 6). Practically, this means that the

direction of current fl ow and the amount

of voltage applied to the circuit are di-

rectly related to the A/F ratio, thus en-

abling the PCM to measure the air fuel

mixture.

Fuel delivery

Here is a short description of the main

components involved in a DI system:

• Low pressure fuel pump (conventional), which must be verifi ed before testing the high pressure system.

• High pressure fuel pump is a single piston design, PCM controlled and driven off one of the camshafts using a 2 or 3 lobe cam. The pressure varies between 500 (idle) to 2200 psi (high load).

• Injectors used in DI must be able to respond very quickly. hence the armature is relatively heavy and the return spring is much stronger than conventional injectors. in order to ac-complish this, injectors are fi red using much higher voltages. Typical injector voltages range from 65 to 90 volts. in stratifi ed charge mode, the injector on times can be as low as 0.5 ms.

• Fuel pressure control valve can be controlled via a bypass style regulator or a flow control valve that limits the amount of fuel entering the high pressure pump.

• Fuel pressure sensor (Figure 7) is a 3 wire sensor with an output between 0 to 5.0 volts. it acts like a potentiometer and is mounted onto the high pressure fuel rail. Low volt-age equals low pressure, and voltage will increase as fuel pressure increases.

Caution• Since the PCM uses a boost capacitor to

increase the voltage to 65 volts, be careful when probing the fl ow control valve wires.

• Also watch for the fuel system being under extreme pressure that could cause serious injuries.

• Before opening the fuel system, bleed off the system pressure by removing fuel lines or opening the fuel system.

High fuel pressure relief procedure1. Connect a scan tool and command the fuel

pump relay off, shutting off the low pres-sure fuel pump.

2. Start the engine and let it run until it stops (20-30 sec.).

3. Turn the ignition off.

4. Use the scan tool confi rm that there is no pressure left. if not repeat procedure.

Figure 7

Important—if a scan tool is not available,

disable the fuel pump and start the car.

Wait for the engine to stall out before

carefully removing any fuel system com-

ponents.

Replacing injectorsYou will need special tools to install the

Tefl on seal (Figure 8) on the combustion

chamber end of the fuel injector.

Diagnosis and testing

For any abnormal conditions, like mis-

firing, malfunctions, lack of power, or

others, retrieving faults code and testing

circuits patterns and voltages are part

of the usual procedure. Familiar compo-

nents are tested as such while new ones

must be tackled with caution. Referring

to the manufacturer’s manual is a must.

Reading TSB will also be very useful in

some cases.

Mark Lemay is the owner and primary trainer for Auto Aide. Mark conducts technical training classes for many different organizations including AARo, Uni–Select, and Auto Sense. he also runs a diagnostic service trouble shooting problem vehicles and uses many of these cars as case studies in his classes.

Diagnosis and testing

Figure 8

Familiar components are

tested as such, while new

ones must be tackled

with caution.

s e p t e m b e r 2 0 0 8 C A S P 35

M itsubishi Motors Corp. affiliate

will mass-produce lithium-ion bat-

teries for its upcoming all-electric car. It

has been developing the iMiEV car since

2005, planning to launch sales to fleet

customers such as rental car companies

beginning in mid-2009 and the general

public in 2010. The lithium-ion battery

for the car will be produced by Lithium

Energy Japan.

Cars of the futureGeneral Motors Corp. is developing

a plug-in electric vehicle called the

Chevrolet Volt, which it hopes to launch

in 2010. Ford Motor Co. has a demonstra-

tion fl eet of 20 plug-ins through a part-

nership with Southern California Edison.

Nissan Motor Co. unveiled all-electric and

original hybrid electric prototype vehi-

cles, both powered by advanced lithium-

ion batteries. The company has commit-

ted to zero-emission vehicle leadership

and announced plans to introduce an all-

electric vehicle in 2010 and mass market

globally in 2012. Nissan and electronics

maker NEC Corp. are working together

to produce batteries for electric vehicles,

and Honda Motor Co. is leasing a fuel-cell

vehicle in California.

The Electric Vehicle (EV) is to be pow-

ered by advanced lithium-ion batteries

installed under the fl oor, without sacrifi c-

ing either cabin or cargo space.

Lithium-ion BatteryThe advanced lithium-ion batteries

used in both prototypes—all-electric

and hybrid electric—are sourced from

the Nissan-NEC joint venture, AESC

(Automotive Energy Supply Corporation).

These advanced batteries offer superior

performance, reliability, safety, versatility,

and cost competitiveness compared to

the conventional nickel metal-hydride

batteries. Their compact laminated con-

figuration delivers twice the electric

power compared to conventional nickel-

metal hydride batteries with a cylindrical

confi guration. The compact batteries also

allow for improved vehicle packaging

and a wide range of applications. Nissan

has long experience in electric-powered

vehicle development.

Good-bye batteries? The company EEStor says it has technol-

ogy that will store ten times as much

energy as lead acid batteries! Their ult-

racapacitor-based energy storage system

could make conventional batteries obso-

lete and took a small step toward prov-

ing its many skeptics wrong.

Based in Texas, EEStor has made bold

claims about its technology but has so

far failed to deliver a working commer-

cial product. However, an agreement

with Lockheed Martin of Maryland sug-

gests that the company could be making

progress—at least enough to convince a

major defense contractor that the tech-

nology has merit. The agreement gives

Lockheed an exclusive international li-

cense to use EEStor’s power system for

military and homeland-security applica-

tions—everything from advanced remote

sensors and missile systems to mobile

power packs and electric vehicles. The

technology, Lockheed said in a statement,

“could lead to energy independence for

the Warfi ghter.”

Safe, non-toxicEEStor says that its patented system is a

non-toxic, safe, and lower-cost alternative

to conventional electrochemical battery

technologies, offering ten times the en-

ergy density of lead-acid batteries. The

company also claims that its system al-

lows rapid and virtually unlimited charg-

ing and discharging without signifi cant

degradation of the unit. But many experts

have been skeptical, citing the diffi culty

of working with the material at the core

of the company’s system: a ceramic made

of barium-titanate.

A lack of news from the company has

only fed the skepticism. In January, EEStor

revealed that it had made high purity bar-

ium-titanate powders on its fi rst automat-

ed production line. But the company has

so far failed to deliver units of its storage

product to minority investor ZENN Motor,

a company based in Toronto that plans to

use it in electric vehicles. Originally, the

devices were to have shipped in the fi rst

half of last year.

And so future batteries continue to be

developed and should start appearing in

about a year to 18 months. Stay tuned…

Batteries

Coming Soon…Automakers are building different types of vehicles that are coming in the near future. Batteries for those

vehicles will be ‘futuristic’ as well. Here’s a look at some of the technologies that are in the works.


AESC joint venture battery

36 C A S P s e p t e m b e r 2 0 0 8

FOR MORE INFORMATION, CONTACT YOUR UNI-SELECT MEMBER

FOREIGN NAMEPLATE PARTS (FNP)

LOOK NO FURTHER…YES! WE’VE GOT THEM.

aroundT H E I N D U S T R Y

GAUI Names KYB as Top SupplierThe prestigious Supplier of the Year award from Group Auto Union International (GAUI)

has been awarded to KYB Corp. Group Auto Union branches across Europe rated each of their suppliers on various criteria, such as product quality, coverage, availability and ser-vice. KYB was consistently rated high.

Hajime Sato, president of KYB Europe, commented, “I was delighted to accept this award on behalf of KYB. We have worked closely with GAUI and now supply almost every member country. We aim to provide all our customers with world class products and ser-vice, and it is appreciated to be recognized in this way.”

Eastern Catalytic Among Top 100 Aftermarket 2008 Suppliers

Eastern Catalytic has been named as one of the Automotive Aftermarket’s top suppliers for 2008. In a recent study conducted by the Automotive Aftermarket Suppliers Association (AASA), they were ranked 77th in the Top 100 list.

Said George Schafer, president of Eastern Manufacturing, “We’re delighted to be a part of such a prestigious group and proud to be a member of AASA. Eastern has experienced dramatic growth, despite a very challenging marketplace. We’ve also expanded our presence globally with a thriving ex-port business. Our major investments in manufac-turing and R&D, along with our steadfast commit-ment to quality and innovation, have truly paid off.

“We took some major growth steps with the acquisition of The Automotive Edge/Hermoff Manufacturing from Dorman Products and formed a joint venture partnership with Dorman to develop, manufacture, and distribute an integrated exhaust manifold and converter product line. These new business ventures are not refl ected in 2008 AASA supplier study, so looking forward, I can only antici-pate that we stand a good chance of improving our ranking in future studies,” added Schafer.

Eastern is now launching a complete line of stain-less steel fl ex tubes, offering single braided, double braided, and steel lined units in a wide range of diameters up to 3” and lengths up to 10”.

Ashland to Acquire Hercules Specialty Chemicals

Ashland and Hercules entered into a definitive merger agreement under which Ashland would ac-quire all of the outstanding shares of Hercules for $18.60 per share in cash and 0.093 of a share of Ashland common stock for each share of Hercules common stock. The total transaction value is ap-proximately $3.3 billion, or $23.01 per Hercules share and includes $0.7 billion of net assumed debt.

This transaction, which would create a major, global specialty chemicals company, is expected to close by the end of 2008.

s e p t e m b e r 2 0 0 8 C A S P 37

Winter is just around the corner—and most tire

shops have already ordered the winter tires they

think their customers will ask for, particularly since

winter tires will be more in demand this year. Indeed,

Quebec motorists now have to abide by a law that makes

winter tires mandatory. But, at the same time, all the other

provinces show an increase in winter tire sales according to

the Rubber Manufacturers Association. Most tire manufacturers’

line ups are known by now, but there are still new products show-

ing up that you might not know about. Here are a few of them.

Éric Descarries [email protected]

New Winterare You ready?

Tires

Hankook now has the studdable Dynapro I-Pike RW11 for light trucks.

Kumho introduces the new I’ZEN KW 23 in nine sizes.

The new Maxxis Presa Ice.

The new Pirelli Winter

Sottozero Serie II is for performance

cars and sedans. (PhoTo: ÉRiC DESCARRiES)

Pirelli Winter Sottozero Serie II Italian manufacturer Pirelli launched its

Winter Sottozero in 2004. It is back this

year, but in an improved version, the Serie

II. This environmentally-friendly product

is recognizable by its asymmetric tread

with two different patterns. The inner

portion is made of a stiffer compound

for wet and dry pavement. The outer por-

tion is designed for ice and snow with

spaced blocs for better traction. Note

the sipes shaped like little bricks that

stabilise the movement of the blocs un-

der pressure. Add to that Temperature

Dynamic Compound that adjusts to tem-

perature. The inner portion of the tread

has a softer compound than the outer

one. The Winter Sottozero Serie II will

be available in 36 sizes for 16- to 20-inch

wheels in the 65 to 30 ratios with H, V,

and W speed ratings.

Michelin X-Ice Xi2Michelin introduced the X-Ice Xi2 ver-

sion of its popular X-Ice tire to the press

last winter and it is now available on the

market. French engineers worked hard to

develop a technology of tread blocs that

work with the Flex-Ice principle, a rub-

ber compound with silica that ensures

better traction and braking. The V-shaped

pattern in the directional tread helps

evacuate water and prevent hydroplan-

ing. Note that within the central groove,

there are little paddles that help traction

and braking in deep snow. Shoulders

have edges

that bite into

snow as small

knobs within the

bloc edges lock up to

better rigidity. Michelin points out that

the Xi2 has Green X features that help

diminish rolling resistance. Finally, the

French manufacturer guaranties a longer

tread life on this tire that will be avail-

able in 42 sizes for 13- to 18-inch wheels

with a T speed index.

Hankook RW11 Dynapro I-PikeHankook is bringing back its interesting

line up of winter tires for the upcoming

cold season. Take, for instance, the pop-

ular W300 product—it was available in

38 C A S P s e p t e m b e r 2 0 0 8

The new WR G2 by Nokian is now available in Canada.(PhoTo: ÉRiC DESCARRiES)

The new Michelin X-Ice Xi2 will last longer. (PhoTo: ÉRiC DESCARRiES)

The Winterforce is now under the brand.

46 sizes last year, it will be in 50 this year.

The W409 is another of its well-known

products since it is studdable. It, too, is

back this time in 46 sizes. Incidentally,

the older W440 is no longer available.

The great news is the introduction of the

RW11, a studdable tire available in eight

sizes for 18-inch wheels and in three

sizes for 20-inch wheels—these are light-

truck tires. The RW11 will be matched

to the RW07 I-Pike light

truck tire available, in

its case, in 13 sizes

for the upcom-

ing winter.

Kumho I’ZEN KW23Kuhmo has

a great line

up of winter

tires. Its latest

product is the

I’ZEN KW23.

Its tread pat-

tern has 3D sipes

designed for bet-

ter traction on ice and

snow. Angled grooves help

keep lateral traction. Other

sipes shaped in a zigzag de-

sign are included to fi ght uneven wear

caused by bloc movement. The longitu-

dinal rib helps straight line stability as

channel grooves disperse water working

in a combination of two straight and two

angled grooves. Shoulders are rounded

off to keep a better contact with the

road in curves. Kumho says that its new

rubber formula with silica contributes to

lower rolling resistance for better fuel

economy. The KW23 is available in nine

sizes for 14- to 17-inch wheels in the 65

to 45 ratios with T, H, and V speed rat-

ings.

Nokian WR G2This Finnish tire maker will send its new

WR G2 to Canada for next winter. This

very modern tire is recognizable by the

asymmetric pattern of its tread with the

inner portion designed for road handling,

the outer portion for traction in snow

and ice. What’s best is that Nokian an-

nounces that the tire is aimed at fi ghting

the so-hard-to-control slush. This tire is

made with aromatic oils that are envi-

ronmentally friendly and a new rubber

compound based on silica and canola oil,

not only to save oil but also to fi ght roll-

ing resistance.

Maxxis Presa IceMaxxis International is growing fast. This

tire maker now has a bigger selection of

tires of all kinds for Canadian consumers.

Its latest product is the Presa Ice, a stud-

less winter tire for ice. Its sawtooth blocs

and high density sipes are designed for

better traction in snow. What is invisible

to the eye is the jointless spriral-wrapped

nylon cap that assures better uniformity

and stability. This Maxxis will be available

for 13- to 16-inch wheels in the 70 to

55 ratios with a Q speed index.

Firestone Winterforce and Winterforce UVThe Winterforce tire has been on the

market for a little while but from now

on, the name will be associated with

Firestone. Available with studs (# 12), this

tire still remains directional. Firestone

also promises a quiet and comfortable

ride combined with great traction on

ice and wet pavement. The Winterforce

is available in 34 sizes for 13- to 17-inch

wheels with 80 to 55 ratios and S speed

index. The Winterforce UV is aimed at

light trucks and is available in 18 sizes

for 15- to 17-inch wheels in the 75 to

65 ratios and S speed index.

s e p t e m b e r 2 0 0 8 C A S P 39

“A t the three events that we hosted

here in Ontario, we had 456 at-

tendees, which was fantastic,” stated

Clarke. “We invite repair shop manage-

ment and staff as well as jobber inside and

outside salespeople to attend the Ride ’n

Drive about three weeks before the event

takes place. The T3 Tour includes an hour-

and-a-half technical training session with

our national trainer, Sidney Gay. Following

that, the participants go through the road

course experiencing the ride in all six

vehicles set up for the event—two BMW

320 series passenger cars, two Nissan

Xteras (SUVs), and two Dodge Grand

Caravans. All six vehicles have approxi-

mately 80,000 km on them. One of each

of the pair has the original shocks and

struts at 80,000 km; the other has brand

new Monroe shocks and struts.”

tenneco ride ’n Drive

Check Out the Ride!

Dean Clarke, Tenneco’s regio-

nal manager, Central Canada,

says Tenneco’s Ride ’n Drive

is a North American program,

and here in Canada, it has been

received extremely well at the

various locations visited.


Tenneco’s national trainer, Sidney gay, points out a section of the shock demonstration unit.

The Tenneco Central Canada team looks pleased with the results of their section of the Tour.

The technology tourClarke says that three people are assigned

to each vehicle—one driver and two passen-

gers, who occupy the back seat. The driver

fi rst drives one pair of vehicles, the fi rst with

the original shocks and struts, then changes

to the vehicle with the new Monroe shocks

and struts and the same passengers. They

move on to the next pair of vehicles with

the second driver taking the wheel and go-

ing through the same routine as above. After

that, the three people move on to the next

pair of vehicles with the third driver and go

through the course again.

Feel the Tenneco difference“The experience is felt more in the back

seat, of course, because the driver is con-

centrating on the road course,” says Clarke.

“We set up tire tread strips in the corners to

simulate washboard roads, tire sidewalls to

simulate pot holes, stop signs, lane changes,

deer and squirrels… real life driving experi-

ences so the body roll, the bumps, the hop

of the wheels in the corners are experi-

enced. The intention is that after taking the

technical and in-car training (which isn’t just

about shocks and struts, it shows how they

work with brakes, tires, and chassis for ve-

hicle safety), if you can feel the difference

after 80,000 km, how about the vehicles

that come into the shop with 150,000 or

200,000 km with the original shocks/struts

still on, and as an industry, we haven’t been

recommending replacement?”

The Motorists Assurance Program (MAP)

now endorses the 80,000 km replacement

that Monroe started promoting back in the

1990s; so in your shop, you should be look-

ing to do that replacement—this is the intent

of the Tenneco Technology Tour.

PhoT

oS: L

UC C

hAM

PAgn

E


The setting for the road course and trying out the ‘rides.’

40 C A S P s e p t e m b e r 2 0 0 8

W orld Automotive and the Monaco

Group are p leased to an -

nounce the addition of Mike Potporski

of Magnum Auto Parts as a new World

Automotive and IAPA member. Mike

opened his first store in Markham in

November 2007, and his second in

North York in July 2008.

Mike has extensive experience in the

automotive aftermarket as a Territory

Sales manager and Regional Sales man-

ager on the manufacturing side of

the Aftermarket, and more recently as

Business Development manager for an

Aftermarket WD. His extensive knowl-

edge of the customers and the products

and programs he can provide will al-

low him to be to his customers, as his

business tag line states: “Your Partner in

Service Solutions.”

Mike is supported by his wife Jacqueline

in their new business, and all his cus-

tomers and friends in the automotive

aftermarket in Canada.

Mike and Magnum Auto Parts can be

reached at 905-415-8525 in Markham,

416-744-8525 in North York, and mike.

[email protected].


Monaco Group

New Multi-Location Member for World Automotive andA start up jobber who quickly opened a second location in the competitive

Toronto market shows World and IAPA offer a premier program.

Christopher Snow, parts expert; Mike Potporski, owner; and Steve Borowski, parts expert

Duncan Snow, Sales; Mike Potporski, owner; and Tim fountain, Sales

manager

I n addition to some known faults, it

offers a number of diagnostic and

service challenges, particularly to the

uninitiated. There are also some safety

concerns involved with the high fluid

pressures and voltages that this motor

utilizes.

This meant that

instructor Bruce

Amacker had a

lot of material to

cover in just un-

der four hours,

and his presen-

tation included

plenty of tips and

tricks in addition

to the expected

technical information. You’ll have to for-

give him for just plunging right in.

Bruce certainly has the qualifi cations—

ASE certified to the point that he has

helped rewrite several of ASE’s tests, an

instructor/trainer in multiple truck and

automotive disciplines, and owner of a

Cleveland, Ohio area commercial and

fl eet service business for 25 years.

A measure of understandingThe Power Stroke uses a common-rail

fuel system with computer-controlled

Lindertech 2008

Bruce Amacker – 6.0 Power Stroke DieselThe 6.0 litre Power Stroke diesel engine is a joint venture between

Ford and Navistar and is found in quite a number of light and me-

dium-duty vehicles, such as 2003-2007 Ford F Super Duty trucks and

2004-up E series vans. Navistar’s version is the VT365.

Brian [email protected]

failure points. Bruce’s experiences of-

fered valuable insight into methods to

quickly diagnose certain common faults.

Ford offers updates for some Power

Stroke applications which can dramati-

cally alter how they function and thus

how you would diagnose them. Should

you refl ash the ECM or not? Does it al-

ready have the update?

Only part of the equationSure, the control and diesel injection side

of the Power Stroke is important, but it

is only part of the equation. Like any en-

gine, the Power Stroke has a mechanical

side, and with that comes the need for

service and repair.

Did you know that incorrectly replacing

the tough-to-change air fi lter can result in

premature turbo or even engine wear?

The Power Stroke’s variable-geometry

turbo gives it excellent response and

low-end power, but its mechanism is

prone to carbon build-up and sticking.

Properly servicing it—and cleaning the

“IAT2” sensor—can substantially improve

engine power and economy.

Scary as it sounds, Bruce recommends

body/cab removal for many Power Stroke

services. Apparently it’s not as diffi cult

or time-consuming as you’d think, and it

dramatically aids ease of repair, particu-

larly compared to engine removal.

This guy could save you moneyWhat if someone could help you source

OE parts at less than half the dealer’s

price? (Apparently, Navistar’s prices are

often less than for the same part at Ford.)

Wouldn’t it be nice if you were told in

advance that prying on a certain pipe—

as it tells you to do in the shop manual—

could ruin an entire motor? Or a way to

save you from pulling a cylinder head

just to change a hose?

Bruce has been there, done that. His kind

of knowledge could not only make you

money, it could save you some as well.

high pressure injectors. Understanding

their operation plays a large role in effec-

tively servicing this popular engine.

A secondary high pressure oil system

(whose pressure is also computer con-

trolled via a bleed-off solenoid) feeds the

injectors, which use the pressurized oil

to actuate the mechanical plunger that

actually injects the diesel into the com-

bustion chamber. Injector operation is

controlled with a high voltage solenoid.

Leaks in any part of the high pressure oil

system can cause driveability concerns,

and Bruce was sure to detail known weak-

nesses and proper service techniques.

Low engine oil levels or even worn, dirty

oil can cause unusual symptoms or even

no-start situations.

As well, the electronic side of the high

pressure system and its computer con-

trols have their quirks and are frequent

Bruce has years of experience in the shop and as a top

technical trainer.

42 C A S P s e p t e m b e r 2 0 0 8

Get your face, your name, your contact numbers in front of all the counterpeople you contact.

How? Be in the Canadian Directory.

Get in touch with our representatives:

Luc Champagne 514-945-1299 [email protected]

Garth Vogan [email protected]

Don’t miss sales – be the fi rst one called!

This is the way to be called fi rst, every time!

Be at the counter staff’s fi ngertips—Be in the Canadian Directory!

cp directory PR v2.indd 1 5/26/08 11:32:48 AM

08_SEMA_SHOW_Ad_CASP.indd 1 6/3/08 2:48:34 PM

www.aiacanada.com

AIA Canada 31www.atlastire.com

Atlas Tire Wholesale 21www.auto-value.ca

Auto Value 7www.bluestreak.ca

Blue Streak 3www.carquest.ca

CARQUEST Canada 2www.curtisinsurance.ca

Curtis Insurance 23www.federal-mogul.com

Federal-Mogul 17, 27www.hellausa.com

Hella 29www.iqpc.com

IQPC 33www.mapcanada.org

MAP Canada 9www.ntaautomotive.com

NewTek 5www.ngksparkplugs.ca

NGK Spark Plugs 13www.publicationsrousseau.com

Publications Rousseau 43www.qpower.com

Quaker State 48www.redlinedetection.com

Redline Detection 10www.semashow.com

SEMA 44www.transbec.ca

Transbec 47www.uni-select.com

Uni-Select 24, 25, 37www.valvoline.com

Valvoline 19www.wakefieldcanada.ca

Wakefield Castrol 11www.eurorotor.com

World Automotive Warehouse 41

Tenneco Has an Agreement to Buy Suspension Business

Tenneco indicates it has reached a preliminary agreement to buy the suspension business of Italy-based Gruppo Marzocchi.

The deal is the initial step and a fi nal agreement and closing on a potential purchase of the business is dependent on a number of factors. Under the agree-ment, Tenneco would assume the about $15 million in debt related to Marzocchi’s suspension business supplying suspension technology for motorcycles and other vehicles.

AAPEX Says Strong Exhibitor Registrations Despite Tough Economy

Organizers of the Automotive Aftermarket Products Expo (AAPEX) report strong exhibitor registrations, slightly exceeding numbers for the same time last year.

To date, 1,101 exhibitors have registered for 2008, compared with 1,096 at the same time last year. Total number of booths is down only 3.3%. Approximately 11,000 buyers are already registered to attend.

AAPEX 2008 takes place November 4-6 the Sands Expo Center in Las Vegas, Nevada. www.aapexshow.com

Behr Hella ServiceRumour has it that Behr Hella Service provides the most comprehensive range of

aftermarket air conditioning and engine cooling parts on the market. The company can now provide the aftermarket with a single source of supply for a comprehensive range of A/C and engine cooling parts for European cars, heavy-duty trucks, and select parts for Japanese/Korean passenger cars.

These products are made to OE specs for fi t, form, and function and include intercoolers, engine/transmission oil coolers, compressors, retrofi t kits, A/C fi ttings and hoses, pressure switches, PAO-Oil 68, receiver dryers, expansion valves, con-densers, condenser/radiator fans, HVAC blowers, O-Rings, PTC-heaters, evaporators, Visco-fans, heater cores, radiators, expansion tanks, and Visco-clutches. The Korean range includes compressor, radiator, condenser, and expansion valve applications for some KIA models and Hyundai models.

Said Alfredo de la Vega, Hella Marketing manager, “Our Behr Hella Service line includes the most comprehensive range of replacement and service products available in the aftermarket. A key feature is our A/C compressor line. Unlike most manufacturers, who also sell remanufactured compressors, Behr Hella Service pro-vides only ‘new’ A/C compressors. They’re competitively priced and come without additional costs/return hassles associated with a core program.”

All customer and sales-related issues in the NAFTA region will be handled through Hella, Inc. (USA and Canada) and Hellamex (Mexico).

Personnel Changes At Ken-ToolRecently, Ken-Tool named Rick Homman director of Operations. He replaced

Robert Dempsey, vice president of Operations for the past 10 years, who retired. Prior to joining Ken-Tool, Homman was production manager of Kobe Aluminum Products in Bowling Green, KY.

Leonard Broyles joined the company as Customer Service manager. He was previously a customer service representative at Stride Tool, Glenwillow, OH. www.kentool.com

around T H E I N D U S T R Y A D V E R T I S E R S I N D E X

s e p t e m b e r 2 0 0 8 C A S P 45

I ’ve been a mechanic for longer than

I care to remember. I started in the

trade at the age of six cleaning cars on

my dad’s used car lot. We were an im-

migrant family moving to Canada after

the war.

Times were simpler then and so were

the cars. Yet, with all that experience, I

can’t repair today’s high-tech cars with-

out proper test equipment and

six fi gures worth of tools.

The days of the do-it-yourself re-

pair have passed us by. Every

month, I receive hundreds of

emails, some from good people

who are trying to save a few dol-

lars by repairing small items them-

selves. I have several issues with

unqualifi ed people trying to repair com-

plicated machinery. Throwing parts at a

repair is just wasting hard-earned money.

Side stepping the need for proper test

equipment for just a minute, the real is-

sue is that the method of repairing ve-

hicles has changed. In the old days, cars

could be diagnosed and repaired with

relatively simple hand tools.

Computers on wheelsToday’s fl eet can best be described as be-

ing composed of computers on wheels.

Some cars have 7 or 8 computers on

board communicating through a central

bus. The ability to diagnose problems far

exceeds the ability to swap out parts.

Even at the service counter, we are faced

with the same issues. The gap between

the customer’s knowledge and the actual

problem has grown dramatically. In the

old days, it was relatively easy to explain,

say, the function of a choke.

Today we try and explain it

this way:

“In cold weather, the injec-

tor duty cycle is increased

by the computer’s map. The

vehicle is running on open

loop due to the lack of

temperature in the engine.

Once the engine comes up to tempera-

ture and the loop closes, the duty cycle

will reduce and the idle speed will come

down. More than likely the problem is

a faulty temp sender. We’ll have to run

some tests...”

The effect on you, the technicianSo what does this growing trend toward

more complex technologies mean to

those of us on the front lines? Two things.

First, if you haven’t already, you are going

to need to learn how to explain complex

issues to your customers. The above-men-

tioned choke issue is a perfect example.

It’s not enough for you to understand the

problem. You have to be able to explain

it to your customers. The last thing you

want is to be like that inept high school

math teacher some of us had to endure.

You know what I mean—the teacher

who understood geometry and algebra

but could never figure out how to ex-

plain it to the class.

Second, those of us working on these

complex “computers on wheels” have to

stay abreast of emerging technologies so

that we are never stumped by the com-

plicated problems and issues that end up

in our service bays.

With the growing demand for lower emis-

sions and better fuel economy, the com-

plication of the fl eet can only get worse

with time. Consumers will be looking for

reliable and qualifi ed repair facilities, and

if you fi t the bill, they will turn to you

for their needs. If you don’t, then be pre-

pared to disappear off the scene… kind

of like those simple vehicles I used to

wash on my dad’s car lot.

Garage Business

Keeping Pace with TechnologyToday’s vehicles are complex, computerized, and technologically advanced. They’re going to be even more

complicated in years to come. Are you and your techs keeping pace with technology?

The days of the

do-it-yourself

repair have

passed us by.

Dave Redinger [email protected]

Dave Redinger is a mechanic with over 40 years expe-rience who owns and operates his own shop in the Toronto area. Dave hosts the Neighbourhood Mechanic show, heard on Chum 1050. The Neighbourhood Mechanic can be seen on Dave’s national television show on E Channel. Both shows deal with automotive issues.

46 C A S P s e p t e m b e r 2 0 0 8

65372_QS_QS8-012.indd

4-24-2008 7:11 PM akons / phopersberger

ClientJob #Prefi xTrimBleedLiveLine ScreenProduct CodeUnitCaption

Quaker State81-16960-021653728.125 in x 10.875 in8.375 in x 11.125 in7.125 in x 9.875 in300 dpin/aMagazinevarious

Job infoPrint ProducerAccount MgrArt DirectorCopywriterTraffi cArt ProducerScaleProof #

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QS8-012 (English Version)

Your customers don’t need Q HorsePower™ as much as Ferrari owners do. They need it more.

No leading synthetic oil delivers more power.*

• Heat-activated friction technology fights power-robbing friction

• Helps maximize your horsepower under all throttle conditions

• Recommended by Ferrari for every oil change • See Qpower.com

Q HorsePower™from Quaker State®

UNLEASH ALL YOUR HORSES.®

*Q HorsePower™ full synthetic motor oil SAE 5W-30 tested versus leading synthetic SAE 5W-30s. Ferrari recommends Q HorsePower™ SAE 5W-40 and SAE 10W-60 for its cars. © 2008 SOPUS Products. All rights reserved.

S:7.125 inS:9.875 in

T:8.125 inT:10.875 in

B:8.375 inB:11.125 in

65372_QS_QS8-012.indd 1 4/25/08 3:47:14 PM

dan bell dedicated and focusedpm 40014105 dan bell dedicated and focused september 2008 volume 6,...

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