dangerous goods panel (dgp) working group meeting … · 2017-06-05 · dgpwg.2017.ip.009.5.en.docx...
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(29 pages) DGPWG.2017.IP.009.5.en.docx
DANGEROUS GOODS PANEL (DGP) WORKING GROUP MEETING (DGP-WG/17)
Montreal, 24 to 28 April 2017
Agenda Item 5: Specific work items identified by the Air Navigation Commission: 5.3: Mitigating risks posed by the carriage of lithium batteries by air (ANC job card
DGP.003.01)
SAMSUNG NOTE 7 RECALL RESPONSE
(Presented by John M. Godfrey, Senior Vice-President Public Policy, Samsung Electronics America, Inc.)
DGP-WG/2017-IP/9 15/5/17
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Samsung Confidential Samsung Confidential
SAMSUNG NOTE 7
RECALL RESPONSE
Samsung Electronics for the ICAO DGP-WG ‘17 Meeting
April 26th
, 2017
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GET THE PHONES BACK
FROM OUR CUSTOMERS
GET TO THE BOTTOM
OF THE PROBLEM 1 2
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Samsung Confidential Samsung Confidential
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OF NOTE7s HAVE
BEEN RETURNED
GLOBALLY 97
%
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At Samsung, nothing is more
important than the safety of
our customers and the devices
they depend on – the most
personal, indispensable
technology in our lives.”
- PRESIDENT D.J. KOH
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OVER COMMUNICATION
TO CUSTOMERS
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OVER 23 MILLION Text messages & push notifications
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FIRMWARE UPDATES
to limit battery capacity
60% CAP 0
% CAP
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NOTE7 EXCHANGES
AT AIRPORTS
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700
ENGINEERS
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FULL SCALE
DIGITAL RECALL
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Round-the-clock repeated charge and discharge cycles on more than
200,000 & 30,000 GALAXY NOTE7 DEVICES INDIVIDUAL BATTERIES
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INNOVATION
BEYOND INDUSTRY STANDARDS
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8-POINT BATTERY
SAFETY CHECK TEST
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MULTI-LAYER SAFETY
MEASURES
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E X P E R T I S E R E I N F O R C E M E N T
Samsung Confidential
GLOBAL QUALITY INNOVATION OFFICE
Formed an independent organization directly reporting to the CEO,
leading quality and manufacturing-related innovation activities
COMPONENT TEAM
Established an organization under the Mobile Communication Business
that is fully responsible for development, inspection, and quality control of core components
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3r d
P A R T Y I N S P E C T I O N S T A T U S ( C e r t i f i c a t i o n )
□ Obtained all certifications that are required by major countries and standards
Country/
Region Standards
Japan JIS C 8714
India IS 16046
Taiwan CNS 15364
China GB 31241
Transportation UN 38.3
Country/
Region Standards
IEC/Europe IEC 62133/EN 62133
Korea KC 62133
US
UL 1642 (Cell)
UL 2054 (Pack)
CTIA (IEEE 1725)
Samsung Confidential
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BATTERY ADVISORY
SAFETY BOARD
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□ Formed an external committee of academic and research experts to maintain an unbiased view on product safety
• Advised the Note 7 battery incident cause analysis,
and is conducting studies on enhancing safety of Samsung’s future products
B A T T E R Y A D V I S O R Y S A F E T Y B O A R D
Gerbrand Ceder Ph.D.
Professor in Material Engineering
at University of California, Berkeley
Expert on material science
(focusing on lithium-ion),
participated in the United States
government-driven projects
on battery issues
Yi Cui Ph.D.
Professor in Material Engineering
at Stanford University
Expert on
lithium-ion battery components
Toru Amazutsumi Ph.D.
CEO of Amaz Techno-consultant
(Battery R&D Consultant)
Expert on battery industry
(former Director of battery development
at SANYO Electric Co., Ltd.)
Clare Grey Ph.D.
Professor in Chemistry
at the University of Cambridge
Expert on lithium-ion battery
and its microstructural analysis
Samsung Confidential
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INNOVATION WITH A STRONGER COMMITMENT TO
SAFETY AND QUALITY
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We are an organization
that takes great pride
in our ability to listen,
learn, and improve.”
- PRESIDENT D.J. KOH