dannie goossens

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The Kafka project How to reform the public administration and services Dannie Goossens Administrative Simplification Agency Chancellery of the Prime Minister Castilla y Leon Permanent Delegation to the EU BRUSSELS December 9, 2009

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Page 1: Dannie Goossens

The Kafka projectHow to reform the public administration and services

Dannie Goossens Administrative Simplification AgencyChancellery of the Prime Minister

Castilla y Leon Permanent Delegation to the EU

BRUSSELS

December 9, 2009

Page 2: Dannie Goossens

“A key example of an administrative simplification agency is the Agency for Administrative Simplification in Belgium.”

OECD, 2006

“Belgium has developed the European Union's most innovative communication program for cutting red tape.”

Worldbank, 2007

2Federal Kafka Project in Belgium

Page 3: Dannie Goossens

Table of contents• Kafka brand name• About ASA –Administrative Simplification Agency • Definitions: administrative simplification

& administrative burdens• A quantitative burden reduction target ?• Results• SWOT-analysis

3Federal Kafka Project in Belgium

Page 4: Dannie Goossens

Kafka brand name

• 2001: “No to Kafka plan”Government Commissioner for modernization & simplification of social security

• 2003-2004: Kafka contact point –all (6) government levels

• 2005: federal Kafka project

4Federal Kafka Project in Belgium

Page 5: Dannie Goossens

KAFKASecretary of State for Administrative Simplification (2003-2007)

Minister of Enterprises and Simplification (2008-2011 )

Vincent Van QuickenborneWriter

5Federal Kafka Project in Belgium

Page 6: Dannie Goossens

KAFKA

report

Citizens BusinessesCivil servants

test

Civil servants

measuring model

Civilservants

index

museum

Citizens

Businesses

Civil servants

Businesses

award

contact point

Citizens

Businesses

Civil servants

Involve stakeholders

Win hearts and minds

Find a strong brandname

6Federal Kafka Project in Belgium

Page 7: Dannie Goossens

7Federal Kafka Project in Belgium

Page 8: Dannie Goossens

8Federal Kafka Project in Belgium

Page 9: Dannie Goossens

9Federal Kafka Project in Belgium

Page 10: Dannie Goossens

10Federal Kafka Project in Belgium

Page 11: Dannie Goossens

About ASA (1/2)

Administrative Simplification Agency (ASA)

• Created by Law 10 February 1998 for the promotion of entrepreneurship

• Competence: businesses, in 2003 extended to citizens

• Means of action:– Right to be informed– Recommend – Stimulate – Coordinate– Report

• Branch of the Chancellery of the Prime Minister

11Federal Kafka Project in Belgium

Page 12: Dannie Goossens

About ASA (2/2)

• “Light” administrative structure – ASA

• Director general• Deputy Director general• 8 senior advisors• 4 management assistants• + citizen specific unit

– Steering committee • Representatives of businesses and unions• Political level• Civil service level

• Network of simplification agents

12Federal Kafka Project in Belgium

Page 13: Dannie Goossens

Administrative simplification : a definition

• ≠ E-government• ≠ Business Process Re-engineering

(reorganisation)• ≠ deregulation or regulatory management• ≠ plain language drafting or mere communication

• = Minimization of administrative burdens for citizens and enterprises without interfering with political goals and strategies

13Federal Kafka Project in Belgium

Page 14: Dannie Goossens

Another definition:Administrative burdens

• “All obligations and administrative formalities • imposed on

– citizens– enterprises (small and large)– nonprofit sector

• concerning regulations about rights, prohibitions or obligations.”

• ≠ streamlining internal procedures of public services or making public services more cost efficient

14Federal Kafka Project in Belgium

Page 15: Dannie Goossens

Administrative procedures: 4 parameters

Ad

min

istr

ati

ve

bu

rden

s

Number of enterprises or

citizens concerned

Frequency

Time needed to comply with the

obligation

Number of administrative

formalities

Red

uctio

n o

r increase

of

adm

inistrative b

urd

en

s

15Federal Kafka Project in Belgium

Page 16: Dannie Goossens

Starting up a business

• 1 Canada ...................................1• 1 New Zealand ...........................1• 3 Australia ..................................2• 4 Belgium...................................3• 4 Finland.....................................3• 4 Georgia....................................3• 4 Sweden....................................3• 8 Bulgaria ...................................4• 8 Denmark .................................4• 8 Hungary...................................4• 8 Ireland .....................................4• 8 Kyrgyz Republic.......................4• 8 Senegal ...................................4• 8 Singapore ................................4• 8 Sri Lanka .................................4• 16 Burkina Faso .........................5

16Federal Kafka Project in Belgium

1 New Zealand ....................1.02 Australia ............................2.03 Georgia..............................3.04 Belgium..............................4.04 Singapore ..........................4.06 Canada ..............................5.06 Hungary..............................5.06 Iceland................................5.09 Denmark ............................6.09 Mauritius ............................6.09 Portugal..............................6.09 Qatar .................................6.09 Turkey.................................6.09 United States .....................6.015 Egypt................................7.038 Finland............................14.038 Jordan ............................14.038 Oman .............................14.0

Number of procedures Time required (days)

Source: Global Competitiveness Report 2009-2010 – World Economic Forum

Page 17: Dannie Goossens

A quantitative burden reduction target ?

• 1999-2003– 25% reduction target (but no baseline measurement)

• 2003-2007– Strategic projects (instead of abstract reduction target)– Kafka Masterplan – XII Labours– Contact point

• 2008– New projects– Measurements of administrative burden reduction (SCM-model) :

potential & real

• 2009-– Reduction target: 25% by 2012

17Federal Kafka Project in Belgium

Page 18: Dannie Goossens

Evaluation

• Measurements– Biennial Survey

(macroeconomic level) • 25 % reduction 2002 > 2004• 50 % reduction 2000 > 2008

– Kafka model= Standard Cost Model

Administrative burden in % GDP

0

0,5

1

1,5

2

2,5

3

3,5

4

Year

%

2000

2002

2004

2006

2008

Source: Federal Planning Bureau

18Federal Kafka Project in Belgium

Page 19: Dannie Goossens

Results (2003-2007)

• 25% reduction in 2 years time (business survey) Reduction: 1,7 billion Euros

• Kafka-masterplan:– All 12 strategic projects accomplished– > 200 short term projects

• 2 simplification laws approved by government– abolished about 20 procedures, both for citizens and enterprises

• Growing number of on-line services for citizens and enterprises– Tax-on-web (businesses and citizens)– e-ID card for citizens

• One stop shops for enterprises

19Federal Kafka Project in Belgium

Page 20: Dannie Goossens

Report success stories

20Federal Kafka Project in Belgium

Page 21: Dannie Goossens

In progress

• Screening of existing legislation• Screening of new legislation• Less statistical obligations for enterprises • Authentic sources: promotion of existing

and creation of new sources• Implementation of Services Directive

21Federal Kafka Project in Belgium

Page 22: Dannie Goossens

SWOT analysis: Strenghts

• An institutional body• Political support at highest level (prime minister)• Involvement of stakeholders• In touch with problems in the field• Brand name• Tools• Concrete projects• Contact point – www.kafka.be• Communication of success stories• Pragmatism• Multidisciplinary approach

22Federal Kafka Project in Belgium

Page 23: Dannie Goossens

SWOT analysis : Weaknesses

• Limited impact on ministries / agencies

• Not in charge of regulatory oversight

• Network of simplification agents

23Federal Kafka Project in Belgium

Page 24: Dannie Goossens

SWOT analysis : Opportunities

• Administrative simplification is hot– at all political levels

• Use of standardised tools such as Standard Cost Model will permit international benchmarking

• Brand name

• Reshape network of simplifiction agents into a broader community of believers

24Federal Kafka Project in Belgium

Page 25: Dannie Goossens

SWOT analysis : Threats

• Austerity measures • Absorption into e-government programme• Minister (former secretary of state) personifies Kafka

brand• Corporatism of stakeholders (defending vested interests)• Abstract AB reduction target without concrete projects• Academicism & bureaucracy• Fear of change (fear of legal changes, fear to disturb

balance rights/obligations, …)• Indistinct leadership and cost centre in horizontal

projects• Privacy debate

25Federal Kafka Project in Belgium

Page 26: Dannie Goossens

26Federal Kafka Project in Belgium

Page 27: Dannie Goossens

Thank you

[email protected]@premier.fed.be

www.simplification.bewww.simplification.bewww.kafka.bewww.kafka.be

Monthly e-Newsletter in French & DutchMonthly e-Newsletter in French & Dutch

27Federal Kafka Project in Belgium