dart public hearing workshop · 2019. 6. 13. · welcome dart public. hearing workshop. we welcome...

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WelcomeDARTPublic

Hearing Workshop

We welcome your comments on our

proposed Transit Redesign Plan

4:00-5:30 pm – Open House5:30-7:00 pm – Public Comments


Transit Redesign PlanDTC has prepared a plan to establish

a “right fit” transit system that:

meets the needs of its customers

operates within a realistic framework

can be expanded in response to growing demand

can be maintained over the long haul


“Improve paratransit scheduling times

to meet job commitments.”

“I’d pay more for

direct service.”

“If it came in my area,

I’d use �ixed route.”

“Extend serviceon weekends.”

“Provide longerservicehours.”

3% No responseWhich is most importantto you?

43%Level ofService

38%Service

Frequency

16%How

much Ipay

What we’ve heard from youAt information sessions last month, nearly 300 people

gave us their suggestions for transit in Delaware

We’ve also received a lot of feedback from the summer 2013 rider survey.


What is ADA Paratransit? n The Americans with Disabilities Act

(ADA) ensures individuals with disabilities comparable transportation within ¾ mile of a local fixed route, if they are unable to use the fixed route service independently.

n Currently, DART provides paratransit service to disabled individuals statewide, regardless of location.

n Many service requests come from areas outside ADA established corridors.

n ADA does not allow trips to be prioritized by purpose; medical, work, shopping, dialysis, and trips to the movies must be given equal priority.


Challenges in Providing New or Expanded Services

To provide new or expanded bus service, our expenses need to

better align with our ridership.


Our Funding Challenge

n Nationally, transit systems spend an average of 10.9% of their budget on paratransit; DART spends 45.4% on paratransit.

n DART offers paratransit service that far exceeds Federal requirements and is not delivered consistently.

n This service model cannot be sustained and will ultimately jeopardize transit service for all customers statewide.

DART Expenditures vs. National Average

DART National


Providing Good Paratransit Service at a Reasonable

Cost is Challengingn Because paratransit typically carries 1-2

passengers per trip compared to a regular bus that carries 30+ passengers, costs for paratransit are even greater than for fixed route bus service.

n We can no longer afford to serve customers regardless of location, travel time, or capacity demands; it jeopardizes our ability to comply with federal ADA requirements.

n Creative solutions are needed!


Transit Delivery Model Comparison


Addresses CurrentlyServed by DART Paratransit


What is DTC Doing to Make the Best Use of Every Public Dollar?

A performance management program to:

n Improve performance

n Increase efficiency

n Reduce costs

How are we providing more efficient service?

n Reduction of overtime

n Improved scheduling & dispatching

n Accident prevention


Fare Comparisons

n Since 1989, the prices of many things we buy have doubled or even tripled.

n Over that time, DART’s New Castle County fares haven’t changed at all!

n Kent and Sussex County fares are even less expensive.

Adjusted for the Consumer Price Index (CPI)


Fare Comparisons

n Fares don’t begin to cover costs for vehicles, maintenance and fuel.

n Labor costs have increased 73% since 1989.

These issues have placed an additional burden on maintaining quality service while

adjusting to new and growing demands.

Delaware Fares Compared to Surrounding Areas


Proposed Fare ChangesProposed fares allow DART to provide quality service and expand

service, and are more in line with other transit agencies

Fare Type Current Rate

Proposed RateYear 1

Effective January 19, 2014

Proposed RateYear 2

Effective January 2015

Cash Fare

One zone New Castle County* $1.15 $1.50 $2.00

1 zone Kent, Sussex & Resort $1.00

Reduced Fare



Daily Pass



Special Fares

Routes 62, 63, and 64 $0.25 $1.00 $1.00

Rt. 32 Wilmington Trolley $1.15

*Route 45 spans two zones in New Castle County; fare is rate per zone.


Proposed RateYear 1


Proposed RateYear 2


Cash Fare 1 zone/2 zone $1.00 / $2.00 $1.50 / $3.00 $2.00 / $4.00

Reduced Fare 1 zone/2 zone $0.40 / $0.80 $0.60 / $1.20 $0.80 / $1.60

Daily Pass 1 zone/2 zone $2.10 / $4.20 $3.15 / $6.30 $4.20 / $8.40

Route 303

Fixed Route Service





Proposed RateYear 1


Proposed RateYear 2


Cash Fare

1 zone $1.50 $2.00 $2.60

2 zone $3.00 $4.00 $5.20

3 zone $4.50 $6.00 $7.80

4 zone $6.00 $8.00 $10.40

5 zone $7.50 $10.00 $13.00

Reduced Fare

1 zone $0.60 $0.80 $1.00

2 zone $1.20 $1.60 $2.00

3 zone $1.80 $2.40 $3.00

4 zone $2.40 $3.20 $4.00

5 zone $3.00 $4.00 $5.00

Daily Pass

1 zone $3.15 $4.20 $5.50

2 zone $6.30 $8.40 $11.00

3 zone $9.45 $12.60 $16.50

4 zone (new Anywhere Pass)

N/A $16.80 $22.00

Intercounty ServiceRoutes 301 and 305

DART Intercounty Fare Zones

Zone 1

Zone 2

Zone 3

Zone 4

Zone 5

Wilmington

Smyrna

Dover

RehobothBeach

Milford

Odessa




Fare TypeCurrent

Rate

Proposed RateYear 1

Effective March 2, 2014

Proposed RateYear 2

Effective March 2015

ADA $2.00 $3.00 $4.00

Non-ADA $2.00 $6.00 $7.00

County Connector Fee (for both services)

$2.00 $3.00 $4.00

Paratransit Service

SCALE 1:650,000

Claymont

Wilmington

Christiana-BearGlasgow

Newark

BrandywineTown Center

Smyrna

Dover

Cheswold

Wyoming-Camden

Harrington

Felton

Georgetown

Lewes

RehobothBeach

BethanyBeach

Selbyville

Millsboro

Milton

Milford

Delmar

Laurel

Seaford

Bridgeville

Long Neck

Proposed ADA Service Area

LegendWeekday ADA Service Area

(3/4 mile boundary of fixed route as mandated by the Americans with Disabilities Act)

Middletown Odessa

Proposed ADA Service Area

(3/4 mile boundary of fixed route as mandated by the

Americans with Disabilities Act)


Proposed ServiceExpansions and Changes

n New Sunday Service: Route 40, operating hourly from 9 AM to 8 PM, serving US 40, Bear/Glasgow Area

n Extended Sunday service: From 6 PM to 8 PM on Routes 1, 2, 4, 5, 6, 15, 22, and 24

n Route 1: Two existing trips would be extended into Bellevue Corporate Center

n Route 6: The last roundtrip would be extended into Prices Corner Park & Ride

n Route 22: Nine trips would serve the New Castle Airport Terminal on the way into Wilmington

n Route 32: Wilmington Trolley would be extended to serve the Riverfront and Delaware Avenue at Jefferson Street, no longer serving stops at Amtrak Station or 13th Street and Market Street; Service hours would be changed to 10:45 AM to 10:45 PM, operating every 20 minutes

n Route 55: Route would be extended to serve Marrows Road between Wyoming Road and Chestnut Hill Road

Effective Sunday, January 19, 2014

New Castle County


Proposed ServiceExpansions and Changes

n Minor time changes on Routes 1, 2, 4, 5, 6, 10, 11, 12, 15, 19, 22, 23, 25, 28, 32, 33, 34, 35, 38, 43, and 55

n Route 10: Five trips would no longer serve Greenville/Centreville, short-turning at Rising Sun Lane

n Route 25: Would no longer serve Quigley Boulevard due to low ridership

Effective Sunday, January 19, 2014

New Castle County (continued)

n All weekday service would be extended three hours to 9 PM

Kent County

n Route 301: Five local evening trips between Smyrna and Dover would operate on DE Route 1 instead of US 13. By extending Kent County’s weekday service until 9 PM, Route 120 would serve Governors Avenue, replacing the three northbound and two southbound trips currently operated by Route 301.

Intercounty


Proposed Paratransit Changes

n ADA/Non‐ADA Service Delineation: ADA requires that paratransit service be provided within ¾ mile corridors of local fixed route service. Delineating the required ADA service from other demand response services would allow DTC to implement alternative service parameters and more effectively utilize resources.

n Trip Negotiation for ADA Service: ADA allows for 60 minute negotiation before or after the requested time; thereby spreading the demand and allowing for improved efficiencies.

n Non‐ADA Demand Response Service: Travel times will be offered to customers based on availability of space at time requested.



Proposed Paratransit Changes (continued)

n Implement Conditional Eligibility: ADA allows riders who are unable to use fixed route for some of their trips to be given conditional eligibility.

n Enhanced Eligibility Process: Require all applicants to participate in a standardized certification and recertification process.

n Senior Ride Program: Implement a senior ride program in Kent and Sussex Counties (65 years of age and older).

n Enhance Travel Training Program and Outreach: Enhance travel training program and outreach to encourage individuals to use fixed route bus service, thereby increasing mobility options, flexibility and independence.

n Modify/Enforce No‐Show Policy: Eliminate the clause that exempts medical trips and enforce the number of times a rider can reserve a ride and not be ready and available at the agreed pick‐up time.



Down the Road…

n Provide more frequent service on existing Sussex County fixed routes

n Add Saturday fixed route service in Sussex County

n Implement new fixed routes in eastern Sussex County

n Operate commuter bus service between Sussex County and Dover

n Expand portions of resort services to year-round

n Launch alternative non-ADA services (shuttles, taxis, etc.) in Sussex County

n Open Lewes Transit Center (scheduled for May 2015)

n Improve service on Philadelphia Pike and Governor Printz Boulevard in New Castle County

Future Services Under Development


n Inside the ADA Service Area: Trip must originate and terminate within ADA Service area; a fare increase will apply.

n Outside the ADA Service Area: DTC will match customers with rides that suit their needs, with an increased fare.

Proposed Paratransit Changes (continued)

Effective beginning March 2, 2014

Customer

ParatransitBus

CommunityBus/Van

Non-ProfitOrganizationVehicle

Taxi

dart public hearing workshop · 2019. 6. 13. · welcome dart public. hearing workshop. we welcome...

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