DASHBOARD MANAGER

Purpose of Role:

Service performance is assessed through a series of measures under three Key Performance Indicators; Safety, Quality and Delivery. Collectively these measures are known as the Dashboard. Failure to meet contractually agreed service levels results in the first instance in Service Credits (service cost discount to Openreach) and can lead to contract termination. The primary purpose of the Dashboard Manager’s role is to own and manage all aspects of dashboard performance reporting, data provision & data validation, whilst also supporting a culture of continuous improvement within the business.

Key Objectives of the Role:

Reporting to the Service Management Director you will be responsible for:

Maintaining up to date reports, records against all primary and secondary dashboard measures, including any service credit liabilities

To collect the necessary data to monitor and analyse contract performance

Ensure all stakeholders are aware of Ct’s current performance level and that they understand the actions required to meet the agreed level of performance

Agreeing month end Dashboard performance levels with Openreach contract team

Identify and mitigate where possible any service credit risk, ensuring all relevant stakeholders are informed

Supporting regional production and programme teams with intelligent insight to performance risks and opportunities

Embedding the philosophy of Performance Improvement to all employees and in particular managers so that everyone is focused on continuously improving both what they do and the way that they do it

Feed into the Business Improvement team opportunities and requirements for BI projects

Provide leading indications of changes in performance levels

Ensure adequate governance and business engagement is maintained around Performance Management

Manage the migration to the new service levels

Operational Accountabilities:

Acts as part of a team to deliver activities supporting operational objectives Manages a variety of tasks and is able to plan accordingly within the short-term Interacts with stakeholders around specific work efforts and deliverables

Financial Accountabilities:

Supports the identification of ways to reduce cost Has awareness of cost/benefit as applicable to tasks performed Works within clear budgetary guidelines Translates plans and requirements into realistic budgets and targets for sub-teams Promotes innovative ways to add value and reduce costs within the team May contribute to budget planning

People Accountabilities:

Build strong relationship with the production and programme organisations Ability to interface robustly with the client Undertakes performance reviews and provides training, reward and succession

recommendations Full management control of people resources and is responsible for implementing disciplinary

actions up to and including dismissal

Knowledge and Applied Skills:

You will need to be highly self motivated with an attention for detail; must be diligent Excellent knowledge of qlikview, solo and excel. Operational knowledge to include delivery of services across all work streams Good presentation skills and use of power point Analytical Mind Ability to track and monitor and drive performance Focused and task orientated Performance driven

Behavioural Competencies:

Self Motivated; ability to work independently Stakeholder management Good with numbers and large data sets Achieving and Doing Builds Relationships Business Awareness Contributing to continuous improvement Customer Focus

Additional Role Information:

Relevant experience within the Telecommunications arena, with proven track record of involvement in successful delivery of Telecom Projects

Demonstrable experience of working with/for BT Openreach or BT Group would be advantageous, either directly or for a BT Group supplier