Dassault Aircraft Services Employee Newsletter

Time for a ChangeAs I have said for many years change is inevitable, sometimes you control it but most of the time it’s out of your hands. How you react to it is 100% up to you. Never look for the negative in it rather find the positive and embrace it. As you all know, November 11th is my last day with Dassault Falcon. The past nine years have been a great experience for me. I have had the pleasure of getting to know so many of you and building relationships. Together we made what DAS has become today, “A world class OEM service center network”. This is something each and every one of you needs to

reflect on. Do we still have room for improvement? Absolutely, but that doesn’t take away from the accomplishment.Without your support, none of this could have happened. People make the difference, always have, always will!!! Never underestimate what you as an individual can accomplish and the impact you can have on your peers. Positive actions are contagious and you can raise the bar without ever saying a word.The past nine years have been some of the best of my 30+ years in this industry and that is thanks to you. I’m leaving with mixed emotions but want you to know it is only because I was given an opportunity too good to pass up. I am confident that even in my absence, you will continue to prosper and be successful.I wish all of you great success and happiness in your careers and lives.Sincerely,Bob Sundin, President

Message from the President

3rd Quarter 2016

Wilmington • Little Rock • Reno-Tahoe • Sorocaba • St. Louis • West Palm Beach • Van Nuys • Teterboro

In This Issue

▪ Message from the President

▪ New VP/GM in ILG

▪ New Ballast System

▪ DAS on Social Media

▪ New General Accounting Supervisor in LIT

▪ New Material Handler in SOD

▪ New Ops Manager in ILG

▪ New Training Program for DAS

▪ Promoting a Healthier Lifestyle

▪ 2016 Reno Air Races

▪ On the Job Training

▪ New Ops Manager in ILG

▪ DA Signs Deal with India

▪ Customer Feedback

Bob Sundin

das.falconjet.com

I am happy to announce that Mark Karls has been promoted to Vice President / General Manager of the Wilmington service center effective Monday, September 26, 2016. Mark joined Dassault in March of 2016 as the Director of Operations and assimilated well with peers, employees, and customers. He hit the ground running

and made positive changes throughout the facility as Director and will continue to seek improvements within the various departments. As a strong leader and a positive role model, I am confident Mark will exceed expectations as VP/GM of Wilmington.Mark Karls has over 30 years of diverse experience in the Aviation field. He started his interest in Aviation by attending Embry-Riddle Aeronautical University. His first position was as an A&P Mechanic. Mark continued to excel up the ranks of Customer Service Group Leader, Ops Manager, to

Director and then to General Manager throughout his career. He has been recognized for his strong employee/management relationships, as well as, his excellent customer interactions. Before joining DAS, Mark successfully held senior management roles with Gulfstream, Savannah Air Center and Bombardier.Please join me in congratulating Mark on his promotion.

Mark Karls Promoted to VP/GM of DAS Wilmington

Mark Karls

Bob SundinBob Sundin, President

For as long as folks can remember ballasting airplanes has been an arduous affair. We have used concrete blocks on rollers attached to straps around the fuselage, we have chained airplanes to the floor and we have piled dumbells in the cockpit and in the entry way. Some of the dumbells weigh in at 50 lbs or more!! With weight requirements up to 1500 lbs….that’s a whole lot of dumbells going up and down the MED to be placed on that pricey honeycomb floor. Plenty of opportunities for mashed fingers, broken doors and dented floors.Big concrete blocks on little wheels with big straps on nice paint aren’t much better and don’t allow the airplane to be moved once they’re installed. The consequences of not properly ballasting the airplane are severe. DAS and DFS combined have had five airplanes that have tipped onto the tail as a result of insufficient or improperly placed ballast. The solution has migrated it’s way across the ocean and has arrived on our shores.

Ballast weights were first used by the factory then made it to the completion center and have now made it to DAS. Two weights were delivered to ILG this spring and we have been testing them there. The weights can be installed and left in place for all maintenance operations including jacking, towing and even painting. An additional 17 weights are on order and scheduled to be delivered across the network by year end.

We’ve released a new procedure that spells out the options for ballasting airplanes. Please take the time to read it and become familiar with it. In the meantime, get ready to retire those dumbells!!

New Ballast System

3rd Quarter 2016

Wilmington • Little Rock • Reno-Tahoe • Sorocaba • St. Louis • West Palm Beach • Van Nuys • Teterboro

Milestone Anniversaries

2

5 Years

Christopher Bane ILG Maintenance Crew Chief

Arnaud Bram ILG Manager of Engineering Coordination

James Jacobs ILG Modifications Technician

Richard Martinez ILG Maintenance Crew Chief

Dan Peterman ILG Go Team Technician

Richard Sacco ILG QC Inspector

Frederick (Fritz) Schrader ILG Master Scheduler

Franklin Shipp LIT Flight Line Mechanic

David Wiest RNO Aviation Maintenance Technician

15 Years

Danny Glover LIT Flight Line Mechanic

Christopher Graves LIT QC Inspector B

Donald Oden, Sr. LIT Lead Interior Installer

Robert Olson LIT Flight Line Avionics Checkout

Brian Smith LIT QC Inspector

DAS Employee Newsletter

das.falconjet.com

Harry van Soestbergen, Director of Quality and Operational ExcellenceHarry van Soestbergen

DAS is now on social media! You can find us on the DFJ accounts. Search for "dassaultfalcon". You won’t be able to access the sites on a company computer, but you can find us on your phone, tablet or home computer.

Our first post went out around lunch-time in the Eastern time zone on September 13, 2016. It featured a recently completed interior refurbishment and reconfiguration on a Falcon 900EX EASy in ILG. This post went out on Facebook, Twitter, Instagram, Google+ and LinkedIn. The results were very positive. In the first 3 days, we received the following response:

Facebook: 178 Likes, 30 Shares (https://www.facebook.com/dassaultfalcon)LinkedIn: 180 Likes, 6 Comments (https://www.linkedin.com/company/20266) Twitter: 44 Likes, 14 Retweets (https://www.twitter.com/DassaultFalcon) Google+: 3 Likes, 2 Shares (https://plus.google.com/112449729600198939461) Instagram: 81 Likes (https://www.instagram.com/dassaultfalcon/)

The Facebook post reached 6,430 people. If you have ideas for future posts, please submit them to Angela Massey.

Check Out DAS on Social Media

Angela Massey, DAS Media SpecialistAngela Massey

SOD Welcomes New Material Handler

3rd Quarter 2016

Wilmington • Little Rock • Reno-Tahoe • Sorocaba • St. Louis • West Palm Beach • Van Nuys • Teterboro

New Employees

DAS Employee Newsletter

3

Rocco DiDonato ILG Cabinet Technician

Nancy Doubt ILG ODA Coordinator

Robert Dowd ILG Facility Services Technician

Jonathan Hartley RNO MST

Ray Hill ILG Sheet Metal Technician

Scott Minshall RNO QA Inspector

Shawn Patterson LIT General Accounting Supervisor

Jennifer Patton ILG Receiving Inspector

Andrew Radcliffe ILG EHS Specialist

Joedes Silva SOD Logistics Material Handler

Kimberly Standridge LIT Engineering Data Coordinator

Randy Vincent RNO Aviation Maintenance Technician

Brian Witbeck DFW A & P Technician

Crew Lead - 2nd Shift RNO

Interior Technician RNO

Scheduler RNO

das.falconjet.com

Employment Opportunities

We are pleased to welcome Joedes Silva to the position of Material Handler in the Logistics department in SOD. Joedes comes to us with 13 years of experience working for Rolls Royce where he worked in material and stockroom control. Please join me in welcoming Joedes to DAS!

We are pleased to announce the appointment of Shawn Patterson as the new General Accounting Supervisor for our Little Rock Service Center, effective September 12, 2016. Shawn will report to Carol Orr, Controller.

Shawn comes to us from DFJ Completions, which he joined in 2007. His most recent position there was Cost Control Analyst II, where his primary functions were to assess performance data (man-hours, material and outside services) for F2000 program aircraft, monthly calculation of EACs, presentation of completion data for all aircraft to Components group (Cabinetry, Upholstery, and Manufacturing) senior management, and conduct final review of all completion costs at delivery for F2000 aircraft prior to DFJ

invoice submission to TEB. Prior to DFJ, he spent 5 years as Senior Financial Analyst with Hawker/Beechcraft.Shawn has spent the majority of his life in Arkansas. He holds a bachelor’s degree in Accounting from Ouachita Baptist University. He is married to Linda Sue Sanders and has two college-aged daughters, Carson and Devin. He enjoys hunting, fishing, hiking, traveling, and being outdoors. As you can see from his background, he brings a wealth of experience to the DAS-LIT team. We look forward to his contributions. Please help us welcome him aboard!

LIT Welcomes New General Accounting Supervisor

Dan Lose has accepted the position of Operations Manager in ILG. Dan will report directly to Mark Karls and be responsible for the maintenance groups in Hangar 3 as well as the MRO sheet metal/NDT. Dan, a former USAF Master Sergeant, earned his Bachelor of Science in Aeronautics from Embry-Riddle Aeronautical University, Associate in Applied Science from Aviation Maintenance Technology and became a licensed A&P mechanic. He has also earned his Professional Manager Certification. Dan began his

career at DAS as an Aircraft Maintenance Supervisor in 2014.Please congratulate Dan and offer any assistance he may need in his new role.

Dan Lose Promoted to Operations Manager in ILG

Carol Orr

Mark Karls

Dan Lose

Carlos NascimentoJoedes Silva

Shawn Patterson

Carol Orr, Controller, DAS LIT & DAS RNO

Carlos Nascimento, Manager of HR/EHS, SOD

Mark Karls, VP/GM, DAS-ILG

3rd Quarter 2016

Wilmington • Little Rock • Reno-Tahoe • Sorocaba • St. Louis • West Palm Beach • Van Nuys • Teterboro

DAS Employee Newsletter

das.falconjet.com

4

Charles Gates LIT Cabinet Fabricator

Charles (Chuck) worked in the cabinet shop in the Little Rock facility for 4 years. Chuck was a seasoned cabinet maker that pushed hard to ensure that schedules were made and the quality of the work performed exceeded the customers’ expectations. We wish him well in his retirement. Good luck Chuck!

Marcio Cabral SOD Quality Inspector

Rui Gomes SOD Supervisor of Logistics

Mark Karls ILG VP/GM

Dan Lose ILG Operations Manager

George Miller ILG Operations Manager

Carlos Nascimentos SOD Manager of HR / EHS

Bruno Silva SOD Avionics Lead

Carlos Silva SOD Supervisor of Operations

Gutemberg Silva SOD Director of Operations / Site Manager

Retirements

Promotions

This is an exciting time. We have begun the official rollout of the new DAS training program. The former training program has been completely overhauled. Our goal was to create a training program that is useful and meaningful to all employees. By adding to each employee’s existing knowledge base, we can become stronger in all areas of our Repair Stations. The program consists of new Indoctrination training, on the job training (OJT) with trained OJT instructors, Affidavit of Experience, and a Competency Matrix of training items (identified training items). The program doubles as a tracking tool for training as well. This will result in more robust training plans and a highly trained workforce.

Our new training is a living program which is always evolving. We welcome any feedback on how the training can be improved. We began in Wilmington, and will expand to the other facilities soon. Feedback from everyone will help it grow into what we know it can be.

There is a lot of information coming to you from this program; therefore it will be released in stages so that the process of absorbing all this information goes as smoothly as possible. You will hear more about this initiative in the coming months as we release more stages. The Aircraft Maintenance department in Wilmington is now using the program with QA/QC and Avionics next to start. Several OJT trainers have completed a training class on providing proper OJT with more classes scheduled.

Our improved Indoctrination program is being fine-tuned for new employees so they can integrate faster and be a successful part of the DAS team. Contractor’s indoctrination has also been updated. By completing our requirements sooner, we can get needed personnel to their areas more quickly and efficiently.

We are following simple rules to make this new training program successful:

Solicit Employee Feedback Before implementing our training program, we consulted staff members to see where

they think improvements need to be made. As company insiders, they offered a firsthand perspective on processes that are currently working and those in need of some serious attention. This is how our initial competency lists were created.

Align Training with Organizational Initiatives This training initiative directly supports our organizational goals, so employees

will be learning something that applies to their jobs. These lessons will produce noticeable results.

Keep Materials Updated Training programs need to be updated with time, or they will become obsolete.

Outdated training materials become ineffective when they are out of touch with current marketplace trends. We will evaluate programs on an annual basis, or more often if needed, and make adjustments if any information becomes dated.

Track Results Like many others, this training program is put in place to enact positive change, but

you will not be able to gauge outcomes overnight. These changes can dramatically reduce the number of errors in our facilities while bringing the level of expertise to the point of DAS becoming the industry leader in Falcon maintenance, repair and overhaul. This is a substantial investment in time and resources. We ask that you help us make sure it is working.

If you have any questions, please ask and we will answer them the best we can. Call or email, but please ask.

DAS Implements New Training Program

Dan LaCivitaDan LaCivita, Manager of Training & Compliance

For the seventh straight year, DAS hosted a chalet at the Reno Championship Air Races September 16 – 18, 2016 at the Stead Airport in Reno, Nevada. The chalet was situated right on the flight line and included a catered lunch and seats for customers and employees. Over 60 attendees watched the races from the DAS chalet. Customers who frequent ILG, LIT and RNO attended the races as well as representatives from each facility; this isn’t just a Reno event.

This year, as in years past, our Aircraft Sales Team attended and performed Falcon 900 flight demonstrations each of the 3 days for the crowd. The races themselves consist of 6 categories: Formula One, Biplane, Sport, T-6, Jet, and an Unlimited category. Qualifying rounds are held on Thursday, Friday, and Saturday, and the final round is held on Sunday. This year, we were treated to a special daily performance by the Blue Angels!

This event requires months of preparation and planning, so I would like to thank some of the key players that really go the extra mile in making it all happen: Holly Adair, Angela Massey, and especially Rick Vuksanovic. Thank you for all of your efforts!

This event sheds a very positive light on our entire organization!

3rd Quarter 2016

Wilmington • Little Rock • Reno-Tahoe • Sorocaba • St. Louis • West Palm Beach • Van Nuys • Teterboro

DAS Employee Newsletter

das.falconjet.com

5

With just a few weeks left before cooler fall weather is upon us, now would be a great time to start taking advantage of indoor exercise programs offered through the organization. Dassault Falcon Jet and DAS have made it easy and economical for employees to include a workout program in their daily routines. 10Fitness holds quarterly on-site sign-ups and currently has 142 employees (DFJ/DAS-LIT) enrolled. Options offered include running, walking, strength training, and participating in group activities/classes. In addition to 10Fitness, there are several other discounted fitness options available to employees including: LA Fitness, Crossfit, Little Rock Athletic Club, Prevail Family Fitness of Cabot, and StraightRight Fitness.

A regular exercise program has multiple benefits, not only does it improve your physical condition, but it can improve your mental health as well. Studies show that those who exercise regularly have an increase in energy, higher self-confidence and a more positive outlook on life. They are generally more resistant to ‘cold bugs’, and have increased/sustained energy and productivity throughout the day. Regular exercise inspires confidence, improves physical and mental balance, and reduces the effects of stress.

I encourage everyone to evaluate your busy schedule and slice out a small piece of time for your health.

DAS Attends 2016 Reno Air Races

We often think of OJT or “On the Job Training” as just an undesirable part of the job, a holdover from the past when there were no robust technical training schools or when you “just need a signoff in the block” as part of a qualification. What most people really don’t realize is that OJT, when done properly, is actually real work place experience!

Having advanced training and/or a degree is an asset when it comes to making yourself more employable within your field, but it’s not the only way to stand out and separate yourself from the crowd. Real, hands-on work experience is possibly the most important aspect of being work place ready. Useful skills may be taught in the lab or classroom but are developed and built through actual real world use. If you are looking to be that “Go To” person or advancing within a company, you need to ensure that you have documented and demonstrated real work skills. Having real work skills will always look favorable to those that have success with them. This empowers untapped talent and gives employees an edge to push for the most sought after positions in their field.

Your personal development starts with you being an active participant in the development process. Taking on responsibility, stretching yourself to achieve goals and believing in the OJT process are just some of the areas needed to advance your soft and technical skill sets. Take advantage of the OJT process, it’s more important than you think.

On the Job Training, Yeah it’s Important

Jonathan Krepps

Jonathan Krepps, Customer Projects Manager - LIT

Promoting a Healthier Lifestyle

Tracy KalbfleischTracy Kalbfleisch, VP/GM, DAS-RNO

Michael MontgomeryMichael Montgomery, Operations Manager, LIT

Blue Angels perform at the 2016 Reno Air Races

Falcon 900EX performs for the crowd at the 2016 Reno Air Races

3rd Quarter 2016

Wilmington • Little Rock • Reno-Tahoe • Sorocaba • St. Louis • West Palm Beach • Van Nuys • Teterboro

DAS Employee Newsletter

das.falconjet.com

6

After four years of talks, India agrees to buy 36 fighter jetshttp://www.wsj.com/articles/india-signs-8-7-billion-deal-with-frances-dassault-aviation-for-rafale-fighter-jets-1474624503

By Santanu Choudhury Sept. 23, 2016 5:55 a.m. ET

NEW DELHI—India on Friday signed a contract to purchase 36 Rafale fighter jets from Dassault Aviation SA for 7.8 billion euros ($8.7 billion), the French company’s biggest-ever deal as it tries to outmaneuver its U.S. rivals in the global combat-plane market.

An intergovernmental agreement was signed by Indian Defense Minister Manohar Parrikar and his French counterpart Jean-Yves Le Drian, an Indian government official said. India’s cabinet Committee on Security, headed by Prime Minister Narendra Modi, on Wednesday cleared the deal which was more than four years in the making.

“This new contract illustrates the strategic relationship and the exemplary partnership maintained between the two countries and marks the natural culmination of the relationship of trust initiated in 1953 when India became Dassault Aviation’s first export customer,” the company said in a statement. The Indian Air Force currently operates Dassault’s Mirage combat aircraft.

“Rafale will significantly improve India’s strike & defence capabilities,” a post on Mr. Parrikar’s Twitter account said.

A tweet from Mr. Le Drian’s Twitter account described it as a “historic decision.”

Dassault—which has for years been trying to secure overseas deals—signed contracts with Egypt and Qatar for 24 Rafale jets each last year.

India picked Dassault to provide it with jets in January 2012, a major coup for the company which beat offerings from Eurofighter, Russia’s RAC MiG, Boeing Co., Lockheed Martin Corp. and Saab AB. At the time, India was the only foreign buyer for the jet.

A final order has however taken four years of discussions with two successive governments, as the parties grappled over cost and Dassault’s refusal to guarantee the performance and quality of the planes if they were assembled as originally planned by India’s state-run Hindustan Aeronautics Ltd.

In April last year, India cut the size of the order to 36 jets from 126 and removed a condition that most of them be assembled by Hindustan Aeronautics.

India urgently needs to expand its depleting fleet of combat planes as it faces an increasingly assertive China, and its longtime rival, Pakistan. The air force has been urging the government to expand its fighter jet fleet, much of which is made up of aging planes acquired during the Soviet-era.

The twin-engine Rafale—which has the capability to deliver nuclear weapons—will have features such as advanced electronically scanned array radar, midair refueling and electronic warfare equipment.

All the planes from the latest order will be manufactured in France, with the first jet scheduled for delivery in three years, the government official said.

Write to Santanu Choudhury at santanu.choudhury@wsj.com

Dassault Aviation Signs $8.7 Billion Deal With IndiaGeorge Miller Promoted to Operations Manager in ILG

Dassault Aviation Rafale Fighter Jets

• NARA Annual Fall Meeting National Aircraft Resale Assoc. October 31, 2016 Orlando, Florida

• NBAA Conference & Exibition National Business Aviation Assoc. November 1-3, 2016 Orlando, Florida

George Miller has accepted the position of Operations Manager in ILG. George will report directly to Mark Karls and be responsible for the maintenance groups in Hangar 2 as well as the engine shop.

George retired from the USAF after 22 years of active duty. He came to DAS in 2006 as a Net Jets

Technician and worked his way up to Crew Leader, Crew Chief, and Maintenance supervisor before this latest promotion.

Please congratulate George and offer any assistance he may need in his new role.

Upcoming Events

George Miller

Mark Karls

Mark Karls, VP/GM, DAS-ILG

3rd Quarter 2016

Wilmington • Little Rock • Reno-Tahoe • Sorocaba • St. Louis • West Palm Beach • Van Nuys • Teterboro

Customer Feedback

DAS Employee Newsletter

das.falconjet.com

7

WilmingtonF900LX: “Thank you for Pam”

F900EX EASy: “Thank you very much to Natalie Buono and Chris Watson for outstanding communication throughout the 2C inspection on F900EXy.”

F900DX: “We have always tried to be as loyal to Dassault as we could with our business. This encounter is just another one of the reason we try to continue our loyalties and support. From the onset of the freak accident that happened with our aircraft there was very little resistance at all in supporting our aircraft instantly the only hesitation was just wrapping everyone’s head around how to get it accomplished with as little impact as possible to our flight department’s schedule. Everyone involved from start to finish, Dave Lamb, Matt Roden the go team (Jack McDevitt). Repairs by Jack’s Go Team Headed by Nathan Hadzick. George Miller, Sandy McPherson’s team. Ed Lasala’s parts team. Lisa Baiocco at the front desk in ILG who answered her phone on Saturday and Sunday to make sure our crews and I had rides to the airport and hotels. These are the reasons we continue to put Dassault Aircraft Services Wilmington at the top when it comes to aircraft maintenance. [Our company] appreciates all efforts from DAS put into supplying us with a timely maintenance/paint visit which had little impact on our flight schedule do to all there tremendous efforts. Thanks again guys I hope you all know from our company and myself it is always very much appreciated.”

F7X: “Our A/C performed 6A & 1800ENG & SBs during this visit. What I can say is the feeling is good. Specially our CPS Daniel Gonzales and Avionics crew chief Eric Nerland are doing great job. Dan is always on response with any question or problem. Eric did extremely excellent job on our failed Satcom system that considered to be mission impossible... This is my 2nd time to visit DAS-ILG, we spent over a month here and we enjoyed the time here, A/C works are good, people are friendly. We will come back again.”

F2000EX EASy: “AOG group was fantastic in response and work effort to return plane to service as quick as possible!!”

Little RockF2000S: “Thanks to Michelle Averso and all her DAS Crew for a very professional support.”

SorocabaF50EX: “It was a perfect Project. Thank You Sorocaba Dassault.”

F7X: “The offsite service provided by Rui Gomes and his technician was outstanding. Thank you so much!”

F2000: “Outstanding performance. Congratulations.”

St. LouisF7X: “Don’t change anything- I have no complaints. Gene Woods and his team of excellent technicians (Michael, Bryan, David, and Clayton) are always a pleasure to work with. Their aircraft expertise, communication skills, and determination to get the job done, at the required pace that business jets demand - is second to none. I work with (now and in the past) Cessna, Beechcraft/ Hawker, and Gulfstream service centers, by far the team at DAS KSUS is the best!!!!!!”

F2000LXS: “Everything was great.”

Customer Feedback

West Palm BeachF7X: “When I ask Mr. Patrick [Kelly] to do some maintenance on our airplane his team always do the best.”

F900LX: “DAS PBI provided great service and support as always!”

F900LX: “Great Visit. Thank You Patrick [Kelly] & Rodolphe [Cambas].”F2000EX: “We dropped in unexpectedly in an AOG situation. The PBI team jumped in and diagnosed the problem within a few minutes. The team stayed late and had us back in the air in about 4 hours. We were very pleased with the response we received from the PBI team.”

Van NuysF900EX EASy: “As always, Roobik Manokian and Miguel Germani were helpful and professional beyond reproach.”

The next quarterly newsletter will be published in early January. If you would like to submit an article for the next edition of the DAS Employee Newsletter, send it to Angela Massey, DAS Media Specialist at angela.massey@falconjet.com or click on the Newsletters link on the DAS Intranet to get to the article submission form no later than December 9, 2016.

Newsletter Articles