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Data, AI, Trust at the core of broadcasters' business models to come Mathieu Fivaz, Strategy Group, Kudelski Group

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Page 1: Data, AI, Trust · Programmatic TV ad buy Personalized ads Pay-TV: Personalized marketing campaigns Upselling services ... improvement at low bandwidth … Personalization Content

Data, AI, Trustat the core of broadcasters' business models to come

Mathieu Fivaz, Strategy Group, Kudelski Group

Page 2: Data, AI, Trust · Programmatic TV ad buy Personalized ads Pay-TV: Personalized marketing campaigns Upselling services ... improvement at low bandwidth … Personalization Content

About Nagravision – Kudelski Group

FOOTPRINT CUSTOMERS WITH EVERY MODEL

+500 service providers

+300m devices

• Billions of data points managed by Nagravision systems • Every combination of business model, distribution channel and

consumption device

Cable

Satellite

DTT

IPTV

OTT

STB

TV set

Mobile

Tablet

Desktop

Subscription

SVOD

TVOD

Pre-paid

Advertising

Channel

Bouquet

Catch-up

VOD

Virtual-channel

Sport

Movie

Series

News

UGC

Page 3: Data, AI, Trust · Programmatic TV ad buy Personalized ads Pay-TV: Personalized marketing campaigns Upselling services ... improvement at low bandwidth … Personalization Content

Content Service Monetization ViewerCustomer Distribution Consumption

Content to produce: max user happiness generated per content $

Script idea generation

Identify trending content, actors, directors, emotions

Automated trailer creation

Content to acquire: max user happiness generated per content $

Content coverage –something for everyone

Selection of best scenes for trailers & promotions –personalized

Programmatic TV ad buy

Personalized ads

Pay-TV: Personalized marketing campaigns

Upselling services

Decreasing churn by increasing usage

….

Predictive bandwidth optimization

Optimized operations

Image quality improvement at low bandwidth

Personalization

Content recommendation

Personal assistants

Optimized discovery

Behavioral profiling

Predictions of churn

Affinity to content

Prediction of content fatigue

Data and Artificial Intelligence help all along the TV value chain…

Page 4: Data, AI, Trust · Programmatic TV ad buy Personalized ads Pay-TV: Personalized marketing campaigns Upselling services ... improvement at low bandwidth … Personalization Content

… but magic appears when data is connected end-to-end

Content Service Monetization ViewerCustomer Distribution Consumption

Page 5: Data, AI, Trust · Programmatic TV ad buy Personalized ads Pay-TV: Personalized marketing campaigns Upselling services ... improvement at low bandwidth … Personalization Content

However, our value chain is fragmented

• No data deals among players• Slow contract negotiations

Content Service Monetization ViewerCustomer Distribution Consumption

StudiosBroadcasters

OperatorsCE

• Regional structure• Silos in organizations and platforms

Page 6: Data, AI, Trust · Programmatic TV ad buy Personalized ads Pay-TV: Personalized marketing campaigns Upselling services ... improvement at low bandwidth … Personalization Content

The new competition is global and integrated

• Data-driven integration• Worldwide market

(e.g. Netflix: >100m user profiles)

Content Service Monetization ViewerCustomer Distribution Consumption

Netflix, Amazon, Apple, YouTube

• Fast processes supported by AI• Content investment power

(e.g. Netflix: 8B $ in 2018)

Page 7: Data, AI, Trust · Programmatic TV ad buy Personalized ads Pay-TV: Personalized marketing campaigns Upselling services ... improvement at low bandwidth … Personalization Content

So, how do we go from here…

Content Service Monetization ViewerCustomer Distribution Consumption

• No data deals among players• Slow contract negotiations

• Regional structure• Silos in organizations and platforms

Page 8: Data, AI, Trust · Programmatic TV ad buy Personalized ads Pay-TV: Personalized marketing campaigns Upselling services ... improvement at low bandwidth … Personalization Content

… to there?

• Data-driven integration• Worldwide integration

Content Service Monetization ViewerCustomer Distribution Consumption

• Fast processes supported by AI• Content investment power

Page 9: Data, AI, Trust · Programmatic TV ad buy Personalized ads Pay-TV: Personalized marketing campaigns Upselling services ... improvement at low bandwidth … Personalization Content

A need to redefine

the links

in the value chain

Page 10: Data, AI, Trust · Programmatic TV ad buy Personalized ads Pay-TV: Personalized marketing campaigns Upselling services ... improvement at low bandwidth … Personalization Content

6 key layers to connect across actors

Security

Data

Identity

AI

Business model

Trust Business-levelBlockchain: What reportedly happened actually happened

Consumer-levelPrivacyGDPR

Page 11: Data, AI, Trust · Programmatic TV ad buy Personalized ads Pay-TV: Personalized marketing campaigns Upselling services ... improvement at low bandwidth … Personalization Content

6 key layers to connect across actors

Security

Data

Identity

AI

Business model

Trust

Win-WinStrong value chain

Smart contractsDynamic

Agile experimentationsInnovation

Page 12: Data, AI, Trust · Programmatic TV ad buy Personalized ads Pay-TV: Personalized marketing campaigns Upselling services ... improvement at low bandwidth … Personalization Content

6 key layers to connect across actors

Security

Data

Identity

AI

Business model

Trust

DistributedAI algorithms split

along the value chain

Consistency

Page 13: Data, AI, Trust · Programmatic TV ad buy Personalized ads Pay-TV: Personalized marketing campaigns Upselling services ... improvement at low bandwidth … Personalization Content

6 key layers to connect across actors

Security

Data

Identity

AI

Business model

Trust

Sharing IDsSingle sing-on

Focus on user experienceacross the value chain

Page 14: Data, AI, Trust · Programmatic TV ad buy Personalized ads Pay-TV: Personalized marketing campaigns Upselling services ... improvement at low bandwidth … Personalization Content

6 key layers to connect across actors

Security

Data

Identity

AI

Business model

Trust

Knowledge GraphA common model for Content, context, user

metadata, …

Page 15: Data, AI, Trust · Programmatic TV ad buy Personalized ads Pay-TV: Personalized marketing campaigns Upselling services ... improvement at low bandwidth … Personalization Content

6 key layers to connect across actors

Security

Data

Identity

AI

Business model

Trust Business modelSecure and enforce

business models

ProtectionProtect and trace

the content and services

Page 16: Data, AI, Trust · Programmatic TV ad buy Personalized ads Pay-TV: Personalized marketing campaigns Upselling services ... improvement at low bandwidth … Personalization Content

A mindset to go there - one step at a time?

Think win-win

Think data

Know your friends

Page 17: Data, AI, Trust · Programmatic TV ad buy Personalized ads Pay-TV: Personalized marketing campaigns Upselling services ... improvement at low bandwidth … Personalization Content