By: Ipsos Reid

A new Ipsos poll of C-suite ex-ecutives and small business own-ers (SBOs) for Shred-it reveals that Canadian businesses are becoming increasingly vulner-able to data breaches as work-place mobility increases. For 82 per cent of C-Suite Executives and 63 per cent of SBOs, there is a belief that the risk of a data breach is much higher when their employees work off-site. Yet the vast majority of C-Suites (89%) and half of SBOs report that their organizations are embracing workplace mobility, by offering flexible or off-site working envi-ronments. Moreover, 83 per cent of C-Suites and 66 per cent of and SBOs think that the option to work remotely will become increasingly important over the next five years.

Working Remotely Clearly, the option to work remotely is of growing salience for most businesses yet many do not appear to be prepared for open-concept offices and off-site work environments. This is especially true for SBOs, with almost half claiming that they do

not have any policies for storing and disposing of confidential in-formation when employees work off-site. Further, just 27 per cent of SBOs offer employee training on using public Wi-Fi and 38 per cent do not have any protocols in place for off-site employees using electronic devices contain-ing confidential information. By comparison, C-Suites in organizations with more than 100 employees are doing a little better. 93 per cent have security protocols in place for off-site employees using electronic devices containing confidential

information, 74 per cent have policies for storing and disposing of confidential information when employees work off-site, and around half offer employee train-ing on using public Wi-Fi. While it may appear as though C-Suites are more disciplined than SBOs, there is considerable room for improvement among this group as well. Only a slim majority of C-Suites report that they train their employees on the following practices: keeping sensitive information out-of-sight when working in a public space (58%), sharing company-

issued electronic devices with family and friends (53%), and keeping company-issued devices safe from interference at home (53%). Indeed, there is room for improvement, as oversights in employee training can be poten-tially damaging to a company’s reputation and bottom line if a data breach does occur.

General Population Survey

In addition to the Shred-it tracking survey among C-suites in large businesses and owners of small businesses, Ipsos con-ducted a short survey among a general population of Canadians aged 18+ about data protection and security. The results indicate that most Canadian consumers view data protection and security as important, meaning that hav-ing robust data-protection poli-cies, procedures, and practices should be a high priority for businesses in all sectors of the economy. More specifically, the vast majority of Canadians view data protection as important when making decisions about certain transactions.

Continued on Page 3

Data Breaches Increasing For BusinessWith workplace mobility on the rise, breaches follow

The Region’s Business Media. More than 3,400 Subscribers.www.ovbusiness.com | admin@ovbusiness.com

Issue No. 234 Published by: Forward Thinking July 17, 2018

ABOUT US

Ottawa Valley Business (OVB) is a twice-monthly publication cov-ering business news and events throughout Renfrew, Lanark and Pontiac counties and surrounding areas. OVB is published by For-ward Thinking Marketing Agency.

WHO READS US

Ottawa Valley Business is deliv-ered via email to more than 3,400 businesses, government agencies and organizations.

HOW TO SUBSCRIBE

Subscriptions are free. Email us at admin@ovbusiness.com

ADVERTISING RATES

OVB’s target audience is employ-ers and employees. Advertising rates are as follows:

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Graphic design is included in the price of your ad. If you wish to submit artwork, please ask for our design dimensions.

CONTENT & SUBMISSIONS

News, article ideas, employee news, business events, tenders and letters to the editor are wel-comed. Content will be edited to fit the space available. Events not related to business can consider 101 Things to Do in the Valley: 101things@travelourbackyard.com

CONTACT US

Publisher.............Jennifer LaymanEmail.....admin@ovbusiness.comPhone....................613-732-7774Online.......www.ovbusiness.comwww.facebook.com/OVBusiness

MAILING ADDRESS

2113 Petawawa Boulevard, Pembroke, Ontario K8A 7G8

July 24, 2018Protecting Yourself: Contract Ba-sics. 10:00am-11:30am. Free to attend. 7 Bayview Road in Otta-wa. This lecture covers contract-ing basics and gives a primer on what to look for when a contract is presented to you and what to think about when designing your own. www.investottawa.ca

July 26, 2018Sole Proprietorship, Incorpora-tion or Partnership: What’s best for me? Fred Sinclair, Dwight Montgomery and Colleen Sutherland present. Hosted by the Upper Ottawa Valley Chamber of Commerce. Free to Chamber members. $10 to non-members. 6:00pm-8:00pm. Ot-tawa Valley Health and Wellness Centre. manager@uovchamber.com

July 27, 2018Social Enterprise 101. 12:00pm-1:00pm. Free to attend. 7 Bayview Road in Ottawa. Learn more about the social enterprise model, local examples, support resources, and considerations for starting. www.investottawa.ca

August 10, 2018Deadline to book into the Fall Edition of Health Matters magazine. Publishing August 31 and just in time for the fall kick-off. 15,000 copies printed and

Events

July 17, 2018 Ottawa Valley Business Page 2

distributed throughout Renfrew County as well as neighbouring areas. Book in at: behealthy@ovhealth.ca or 613-732-7774.

August 14, 2018Deadline to book into the September-October edition of 101 Things to Do in the Valley. $25 per listing or five listings for $100 plus HST. Events cover from mid-August to early No-vember. 101things@travelour-backyard.com or 613-732-7774.

September 10, 2018Starter Company Plus Orienta-tion in Smiths Falls. Morning and afternoon sessions. Free to attend to learn about these business starting sessions. Call 613-283-7002 or www.smallbiz-centre.ca

September 19, 2018Women in Business event. on-trac’s 2nd annual event. Speak-ers TBD. St. John Parish Hall in Arnprior. 8:30am-3:30pm. Contact Jennifer Armstrong. jarmstrong@getontrac.ca

October 25-26, 2018Eastern Ontario Local Food 2018 Conference. Mowhak Community Centre, Tyendinaga Mohoaw Territory. For informa-tion, contact Karen Fischer at karen.fischer@ontario.ca or call 613-475-4908. www.easternont-localfood.ca

AGRICULTURALMEETINGS & EVENTS

July 18, 2018Renfrew County Plowmen’s Meeting. Cobden. Contact Myles

England at 613-582-3470.July 18, 2018

Renfrew County Beef Meeting. Cobden. Contact Donna Camp-bell at 613-432-5568.

July 23, 2018Renfrew County Federation of Agriculture Meeting. Cobden. Contact Donna Campbell at 613-432-5568.

July 25, 2018Ottawa Rideau Soil and Crop Regional Car Tour. Held in Renfrew County. 10:00am. Host: Valley Bio and Reaburn Seed Supply. Meet at Valley Bio, 18374 Highway 17 in Cobden. Lunch at Noon at Valley Bio. RSVP to: dnbmatheson@gmail.com

August 6, 2018National Farmers’ Union meet-ing. Barrline. Contact Connie Tabbert at 613-646-7753.

August 15, 2018Renfrew County Plowmen’s Meeting. Cobden. Contact Myles England at 613-582-3470.

August 16, 2018Renfrew County Beef Meeting. Cobden. Contact Donna Camp-bell at 613-432-5568.

August 27, 2018Renfrew County Federation of Agriculture Meeting. Cobden. Contact Donna Campbell at 613-432-5568.

-----Do you have a business event?

Send it to us at: admin@ ovbusiness.com

July 17, 2018 Ottawa Valley Business Group Page 3

Book Club

Whether you are near the top of the ladder or still have a ways to climb, this book serves as an essential guide to help you elimi-nate your dysfunctions and move to where you want to go. Marshall Goldsmith is an expert at helping global lead-ers overcome their sometimes unconscious annoying habits and attain a higher level of success. His one-on-one coaching comes with a six-figure price tag. But, in this book, you get Marshall’s great advice without the fee!

About The Author Marshall Goldsmith has been widely recognized as the world’s #1 leadership thinker and execu-tive coach. He is one of a select few advisors who have been asked to work with more than 150 major CEOs and their man-agement teams. His 32 books have been bestsellers in 11 coun-tries. The American Management Association has listed Dr. Gold-smith as one of the great thinkers and leaders who have impacted the field of management over the past 50 years, and Business Week has recognized him as one of the most influential practitio-ners in the history of leadership development. Marshall provides hundreds of his articles, audios, and videos at: www.Marshall-GoldsmithLibrary.com. Mark Reiter has collaborated on 13 previous books. He is a literary agent in Bronxville, New York.

Continued from Page 1

The situations in which data pro-tection is considered important include decisions about which bank to use (85%), while slightly fewer, though still a large major-ity think it is important when making decisions about where to work (79%), which legal firm to hire (77%), which hotel to stay at (74%), or from which dealership to buy a car (72%). There are striking generational differences in terms of attitudes and behaviours towards data

protection and security in the workplace. Among working Canadians, millennials (18-34 year olds) lag behind their older colleagues when it comes to safe data protection practices, despite having spent their formative years in the digital and mobile era. Only 50 per cent of millenni-als shred confidential documents compared to 65 per cent of Gen Xers (35-54) and 52 per cent of Baby Boomers (55+). Four in ten millennials report regularly leaving their computer on and unlocked after work, compared

to around two in ten Gen Xers and just 12 per cent of Baby Boomers. Lastly, close to half of millennials leave their notebooks on their desk after leaving work for the day compared to 37 per cent of Gen Xers and one in five Baby Boomers.

Data Breaches, ContinuedAttitudes vary with the generations

July 17, 2018 Ottawa Valley Business Page 4

On The MoveHeather Spencer

Heather Spencer is the new Trea-surer for the Township of Greater Madawaska. The municipality notes that Spencer has significant experience in various industries that prove advantageous to the finance department.

Jean HughesJean Hughes is the new owner at Renfrew Printing. Hughes purchased the business from Bill and Deija McAdam. Bill passed away in 2017. Hughes previ-ously worked for myFM radio.

Ryan TernapolskiRyan Ternapolski, a Supervisor at East Side Mario’s in Pem-broke has won a national pasta challenge competition with the chain. Ternapolski’s Inferno Mac n’ Cheese dish won out over four other dishes and will be on the menus for East Side Mario’s restaurants for a full year.

Lianne IngLianne Ing is the new Honor-ary Colonel for 427 Special Operations Aviation Squadron. Honorary Colonel Ing takes over from outgoing Honorary Colonel Del Lippert. A life-long resident of Deep River, Ing has served more than 15 years with Bubble Technology Industries. She is a graduate of the University of To-ronto with a Bachelor of Applied Science (Honours) in Chemical Engineering, and serves on the Board of Directors for the Ca-nadian Chamber of Commerce, and the Chamber’s Small & Medium Enterprise Committee. She is also currently serving on the Public Services and Procure-ment Canada Supplier Advisory Subcommittee.

-----Do you have people news? Send

it to: admin@ovbusiness.com

Could You Sell To CNL?Website offers good information

Working in the nuclear indus-try involves a number of core programs that include quality, environmental, health, safety and security considerations that may not arise in other work environ-ments. CNL plans and manages work requirements through an An-nual Plan of Work and Budget (APWB) that flows from stra-tegic 5 and 10 year plans. The fiscal year of each APWB goes from April 1 through to March 31 of the following year. Competitive procurements are posted on MERX as Open or Defined Proponent. Open listings are visible to everyone search-ing the MERX website. Defined Proponent procurements are invitation only to a short list of Suppliers/Contractors who have been identified through market research, reputation, industry publications/contacts or previous work with CNL. Some procure-

ments are Directed (Single/Sole Sourced) because of the very specific or narrow requirements of the service or goods. Register as a potential supplier to make your business and its capabili-ties known either generally or to indicate interest in a specific procurement opportunity to Pro-curement personnel when they are searching for companies to include in Defined Proponent competitive procurements. The CNL website has a Vendor Portal link that provides infor-mation on how to register as a potential supplier. The site also provides information on the key missions for the fiscal year as well as information that can help you understand CNL. The contact person for supplier relationships is Jack Springer, Supplier Relationship and De-velopment Manager. He can be reached at: jack.springer@cnl.ca or 613-584-3311 ext.44602.

July 17, 2018 Ottawa Valley Business Page 5

Business News Around The ValleyWWR Receives Grant

The Township of Whitewater Region has received a Commu-nity Improvement Plan Building Facade & Property Improvement Grant for the property at 37 Main Street in Cobden, known as Main Street Spa. The owners wish to replace windows, paint the front and side of the build-ing and build a new deck at the side entrance. The grant is 50 per cent of costs up to $5,000. The estimated costs for the project are $6,446.84.

Union Protests Labour Contract

On July 13, members of the IBEW 586 union joined the Building Trades Council and protested at Canadian Nuclear Laboratories (CNL) and also in Arnprior. The protest was about a company, JMR, being awarded electrical and mechanical work from Sullivans, the successful bidder in a procurement op-portunity at CNL. The union is alleging that CNL president, Mark Lesinski, said in February

2018 that “local contractors and businesses would carry out the work.”

Dairy Celebrates 100 YearsBrum’s Dairy of Pembroke is celebrating its 100th anniversary. The business opened in 1918 by Henry Brum and was sold in 2016 to Reid’s Dairy of Bel-leville.

City Receives Grant Applications

Several businesses in Pembroke have applied for grants through the City’s grant program. Under the Downtown Heritage Facade Improvement Grant, Sleep-well Property Management has applied for $15,000 for work on 18, 20 and 22 Pembroke Street West. The work includes new windows and doors, new concrete slabs and steps for entranceways. Pizza Pizza has applied for $5,000 under the same grant for new awnings, lighting signage and facade improvements. Kim Chenard, owner of 76 Pembroke Street West has applied for $3,207.50

for new signage and panting of the front facade of the building. Under the Facade Improvement Grant, Cameron Cline, tenant of 631 Nelson Street with approval from James Lapointe, property owner, to replace three bay doors and painting. Sleepwell Prop-erty management has applied for a Community Improvement Plan Accessibility Grant for 169 William Street in the amount of $2,500. Michael St. Jean has

also applied for the same grant in the amount of $2,825 for 292 Trafalgar Road.

-----Do you have news to report from your business or municipality?

Send it to us for free at: admin@ovbusiness.com

July 17, 2018 Ottawa Valley Business Page 6

RENFREW COUNTY

Admaston BromleyKevin LeGris - CouncillorRobert Dick - CouncillorMichael Quilty - Councillor

ArnpriorWalter Stack - MayorGarbriel Flowers - MayorDan Lynch - ReeveTed Strike - CouncillorFrank Dugal - CouncillorTom Burnette - CouncillorGlenn Miller - Councillor

Bonnechere ValleyJennifer Murphy - MayorJackie Agnew - Councillor W1Brent Patrick - Councillor W2Tim Schison - Councillor W2Jack Roesner - Councillor W3Mervin Buckwald - Councillor W4

Brudenell, Lyndoch, RaglanSheldon Keller - MayorJohn Rutledge - Councillor W1Iris Kauffeldt - Councillor W1Amanda Phanenhour - Councillor W2

Deep RiverGlenn Doncaster, ReeveRonald Desrochers, ReeveAnn Hutton - CouncillorTerry Myers - CouncillorTanner Fleury - CouncillorStuart McCarthy - Councillor

Greater MadawaskaBrian Hunt - MayorLois Thomson - MayorGlenda McKay - MayorChuck Rigelhof - Councillor W1Lucie Perrier - Councillor W1John Frost - Councillor W2Kevin Ryan - Councillor W2Glen MacPherson - Councillor W3Donnie McAlear - Councillor W3

Head, Clara and MariaRobert Reid - MayorDebbi Grills - MayorCathy McKay - CouncillorChris Dowser - CouncillorPatrick Robert McGurran - CouncillorErnie Villeneuve Jr. - CouncillorBrent Allen - CouncillorJoseph Clouthier - CouncillorGayle Watters - Councillor

HortonRobert Kingsbury - MayorGlen Campbell - Councillor

Killaloe, Hagarty and RichardsJanice Visneskie-Moore - MayorCarl Kuehl - Councillor W1Ted Browne - Councillor W1Alex Marchant - Councillor W1April Hudder - Councillor W1Stanley Pecoskie - Councillor W2Debbie Peplinskie - Councillor W2Brian Pecoskie - Councillor W3John Jeffrey - Councillor W3

Laurentian HillsDick Rabishaw - MayorJed Reinwald - MayorBruce Boucher - Councillor W1Anne Giardini - Councillor W2Brenda Blimkie - Councillor W3John Hoyle - Councillor W4

Laurentian ValleySteve Bennett - MayorDanny Janke - MayorDebbie Robinson - ReeveKeith Watt - CouncillorAllan Wren - CouncillorJen Gauthier - CouncillorChris Pleau - CouncillorBrian Burger - Councillor

Madawaska ValleyKim Love - MayorCarl Bromwich - Councillor

McNab BraesideTom Peckett - MayorBrian Armsden - Deputy MayorScott Brum - CouncillorOliver Jacob - CouncillorHeather Lang - Councillor

North Algona WilberforceDeborah Farr - MayorJames Brose - MayorJohn Keuhl - MayorDave Plumb - CouncillorMeenu Puri - Councillor

Kevin Clarke - CouncillorShawn Davidson - CouncillorMari Robinson - CouncillorMelvin Burndt - CouncillorJanet Reiche-Schofield - CouncillorBarry Proulx - Councillor

PembrokeMichael LeMay - MayorKeith Banks - CouncillorDan Callaghan - CouncillorMike Corrigan - Councillor Ron Gervais - CouncillorMax Gower - CouncillorAdam Lesco - Councillor Andrew Plummer - CouncillorChristine Reavie - CouncillorRyan Slaughter - Councillor Patricia Lafreniere - CouncillorJohn McCann - CouncillorEd Jacyno - CouncillorAdam Gunter - CouncillorSean McMullan - CouncillorBrian Abdallah - Councillor

PetawawaBob Sweet - MayorJames Carmody - CouncillorTom Mohns - CouncillorMurray Rutz - CouncillorTreena Lemay - CouncillorGary Serviss - CouncillorTheresa Sabourin - CouncillorMarie-Philip Landry - Councillor

RenfrewCallum Scott - MayorKate Windle - CouncillorClint McWhirter - CouncillorAndrew Evans - CouncillorJames Miller - Councillor

Whitewater RegionHarold Johnson - MayorMichael Moore - MayorJoe Kowalski - ReeveCathy Regier - ReeveCharlene Jackson - Councillor

Continued on Page 7

Municipal Election Candidates “Unofficial List”

July 17, 2018 Ottawa Valley Business Page 7

It’s A Fact

670Forest fires in Ontario’s fire

region thus far in 2018166

Forest fires in Ontario’s fire region to this same period

in 2017422

10-year average of forest fires in Ontario’s fire region

to this same period 16

Crews from across Canada working to contain the

North Bay 72 fire55

By the evening of July 16, there are 55 active forest

fires across the Northeast, of these, 24 are not yet un-der control, 31 are either being held, under control

or being observed209

Firefighters who are in the Temagami area to assist with the 55 forest fires

600Firefighters from across Canada and the north-

eastern United States who are battling forest fires in

Quebec60

Active fires burning in Quebec as of July 9

357Forest fires in Quebec so

far this year276

Average forest fires in Quebec in this same time

periodSource: Ontario Ministry of Natural

Resources; CBC News

2018 Forest Fire Statistics

Municipal Election Candidates “Unofficial List” Continued

LANARK COUNTY

BeckwithSharon Mousseau - Deputy ReeveBrian Dowdall - CouncillorC. Faye Campbell - CouncillorTim Campbell - Councillor

Drummond-North ElmsleyStephen Fournier - ReevePaul Lambert Kehoe - Councillor W1Sean Kennedy - Councillor W1John Matheson - Councillor W1George Sachs - Councillor W2

Lanark HighlandsTerry Donaldson - MayorPeter McLaren - MayorJohn Hall - Deputy MayorBob Mingie - Deputy MayorRonald Closs - Councillor W1Linda Hansen - Councillor W1Jeannie Kelso - Councillor W5

Mississippi MillsSteve Maynard - MayorChrista Lowry - Mayor

Paul Watters - MayorDavid Hinks - Deptuy MayorMario Coculuzzi - Deputy MayorDieter King - Deputy MayorJane Torrance - Deputy MayorDenzil Ferguson - Councillor W1Vicki Barr McDougall - Councillor W1Janet Maydan - Councillor W2John Dalgity - Councillor W2

MontagueBill Dobson - ReeveKlaas Van Der Meer - Deputy ReeveVince Carroll - Deputy ReeveG.J. Hagenaars - CouncillorJim Abbass - CouncillorJeffery Carroll - Councillor

PerthJohn Gemmell - MayorJim Boldt - MayorEd McPherson - Deputy MayorJim Graff - Deputy MayorJudy Brown - CouncillorLeona Cameron - Councillor

Tay ValleySusan Freeman - ReeveKeith Kerr - ReeveBrian Campbell - ReeveBarrie Crampton - Deputy ReeveJudy Farrell - Deputy ReeveFred Dobbie - Councillor (Bath)Wayne Jordan - Councillor (Bath)Mark Burnham - Councillor (Sher)Rob Rainer - Councillor (Sher)

NEIGHBOURS

BancroftWayne Wiggins - Councillor W1Charles Mullett - Councillor W2

MattawaChanelle Davidson - CouncillorDexture Sarrazin - CouncillorGarry Larose - Councillor

South AlgonquinJane Dumas - MayorJoe Florent - Councillor (Murch)Dave Harper - Councillor (Airy)Bongo Mike Kalimin - Councillor (Airy)Joe Vermaire - Councillor (Dickens)

SCHOOL BOARDS

Renfrew County DSBDave Shields, Susan Humphries,Bryon Morris, Leo Boland and Dave Kaiser

Renfrew County Catholic DSBDave Howard, Andy Bray andAnne Haley

Upper Canada DSBDonald Cram, Bill MacPher-son, Carole Dufort and Sharon Holtzscherer

Catholic DSB Eastern Ontario Jennifer Cooney

Conseil des écoles catholiques Robert Lemelin

Conseil des écoles puliques Colette Stitt

-----Municipal website list of

candidates as of June 29, 2018

July 17, 2018 Ottawa Valley Business Page 8

Tender Results Around The RegionReplace Siding and Windows. Defence Construction Canada. Awarded to Wade General Contracting in the amount of $749,000.

Boiler and Controls Repairs at Buildings. Defence Construc-tion Canada. Awarded to VCI Controls of Pembroke in the amount of $54,200.00

BB104 Upgrade Pharmacy Storage Area. Defence Con-struction Canada. Awarded to Dreessen Cardinal Architects of Ottawa in the amount of $66,005.00

Truss Inspection at Building O-09. Defence Construction Canada. Awarded to Jp2g Consultants in the amount of $18,115.00

Cobden Wastewater Treatment Plant Upgrades. Whitewater Region.Baseline Const. - $10,980,000.00J.C. Sulpher - $11,716,758.00M. Sullivan - $11,904,830.00ASCO Const. - $14,105,563.00Black/McD. - $15,196,860.00Recommended award to Base-line Constructors.

Employee Assistance Program Provider. Whitewater Region.Morneau Shepell - 35 points ($3.34 per employee)FSEAP Ottawa - 33 points ($22.37 per employee)Valley EFAP - 32 points ($68.13 per employee)Recommended award to Mor-neau Shepell.

Engineering, Design and Con-tract Administration Services. Watermain Replacements. City of Pembroke.Ainley Group - 62.6%EXP Services - 72.1%McIntosh Perry - 84.2%Recommended award to Mc-Intosh Perry in the amount of $108,757.00.

Repair Roof at Building H-104. Defence Construction Canada. Awarded to Waterdon Construc-tion of Nepean in the amount of $133,884.00

Integrity Commissioner and Closed Meeting Investigator. Whitewater Region.Recommended award to Cun-ningham Swan Carty Little & Bonham to appoint Tony Flem-ing as the Integrity Commission-er effective January 1, 2019.

P-118 Upgrade Roof. Defence Construction Canada. Awarded to Irvcon Limited in the amount of $1,128,387.00

Supply & Delivery of One (1) Single Axle Cab and Chas-sis with Combination Dump Body/Spreader Unit with Hy-draulic Plow and Wing. City of Pembroke.Joe Johnson Equipment (Slide In) - $309,717.00 (80.5%)Equipments Lourdes Papineau (Slide In) - $265,774.21 (74.1%)Equipments Lourdes Papineau (V-Hopper) - $249,214.97 (77.7%)Equipments Lourdes Papineau (U-Body) - $229,499.90 (74.7%)Valley Truck & Spring (U-Body) - $234,577.00 (69.8%)Valley Truck & Spring (V-Hopper) - $234,577.00 (72.2%)Recommended award to Equip-ments Lourds Papineau in the amount of $229,499.90

-----Active tenders and results at:

www.ovbusiness.com

News 10 How well do you know the news of the past few weeks? Answers on page 10.

1) This company has told their 6,000 global staff they cannot expense meals and it won’t pay for any red meat, pork or poultry at company events. They are do-ing this to reduce their personal environmental impact. Who is it?

2) The CEO and the 14-member board of directors from this util-ity resigned in early July.

3) Royal Bank, TD Canada Trust, BMO, CIBC, National Bank and Scotiabank all raised their prime lending rates last week. What did they raise it to?

4) The Canadian Trucking Alli-ance has revealed the trucking industry will be short this many drivers by 2024.

5) After informing this company of his wife’s death, the company sent a letter to the woman indi-cating she was in breach of her contract as she was deceased.

6) The Ontario government is cancelling 758 renewable energy contracts. This will save Ontario taxpayers how much money?

7) The cofounder of Cirque de Soleil is getting into the mari-juana business. What company did he invest with?

8) This CEO caused his stock to fall 2.75 per cent after a Twitter tweet directed at one of the cave divers involved in the rescue of 12 Thai children last week.

9) Greyhound Bus Lines is can-celling their service in Western Canada. Which two other com-panies want to fill the void?

10) McMaster University researchers have developed a plastic patch that changes colour under ultraviolet light to detect what?

Current Tenders

July 17, 2018 Ottawa Valley Business Page 9

REQUEST FOR INFORMATION

Prequalification of Architectural Services and Repair

TENDERS

Tennis Court Resurfacing-----

Roofing Replacement-----

2018 Roads Program-----

Flat Roof Replacement-----

Tandem Plow Truck-----

Transformer Decommissioning and Remediation

-----Janitorial Services

-----Double Surface Treatment

-----4 Wheel Drive Half Ton Truck

-----Roadside Brushing

-----Removal And Installation

Of Shingles-----

Half Ton Truck-----

Crushed A Gravel-----

Reconstruction of Stewart Municipal Drain Maintenance

-----Rehabilitation of County

Structure B018 (Davis Mills Bridge)

-----Rehabilitation of County Road 45

-----Screened Winter Sand

-----Roof Replacement

-----3/4 Ton Truck and Plow

REQUEST FOR PROPOSAL

4x4 Half Ton Truck-----

Natural Play Space-----

OSIM Bridges and Structural Culverts Inspections

FOR SALE

Surplus Equipment

Tenders and results are posted online at: www.ovbusiness.comAnyone can send tenders to be published free of charge on our

website.

Four Lanark County students have been selected for the 2018 Summer Company Program from the Small Business Advi-sory Centre (Lanark County-Smiths Falls) catchment area. Summer Company provides an opportunity for students to be their own boss for the summer. The successful students are: Liam Nesbitt has opened Life Changing Training. Life Changing Training offers personal training services to individuals who are looking to better themselves both physi-cally and mentally. In-person personal training sessions will be available in Smiths Falls and surrounding areas, while online programs will also be available via the company website: www.lifechangingtraining.org. Levi Albert has launched Greystone Designs. Greystone Designs will create and sell high-quality, handmade, jewelry made from locally sourced materials. The business will operate from Almonte and will be distributed in areas of Lanark County. Con-tact Levi at 613-558-8003. Maddy Martin has opened The Riddle Box. The Riddle Box is a mobile Escape Room that can be rented for corporate events,

birthday parties and group activi-ties. The Riddle Box was created by Maddy Martin, who is located in Beckwith. More information is available at: www.thebox-edriddle.com. Austin Hutton has launched Austin’s Lawn Care. Austin’s Lawn Care is a seasonal lawn maintenance and landscaping company, owned and operated by Austin Hutton. From mow-ing grass to small landscaping projects, Austin’s Lawn Care can tackle your backyard projects. To contact Austin, email Austin.lawncare2021@gmail.com Summer Company is an initia-tive of the Ontario government and throughout the summer the students are equipped with tools to succeed and provided hands-on business training and mentor-ing. Summer Company is aimed at students between the ages of 15 and 29 who are in school and returning to school in the fall. The successful students receive up to $1,500 to help with busi-ness start-up costs, and a $1,500 award in September upon return-ing to school. The program is also available in Renfrew County.

Four Students Launch Businesses With Summer Company: Lanark County

July 17, 2018 Ottawa Valley Business Page 10

By: Jennifer Laymanjenn@fwdthink.net A lot of consultants talk about marketing as something you need to do in order to make your business “different” from every-one else. This quest to be differ-ent can lead to some wild ideas, and if not managed properly, can result in embarrassment for the business. This consultant says marketing is not about making your business different; it’s about making your business preferred. Years ago I came across a piece of advice that has stayed with me. It read something like this: “If you’re a bologna sandwich, don’t try to be smoked meat; just be a really good bologna sand-wich.” In other words, you don’t have to pretend to be something you’re not - just be really good at the something you are. Do you think that sounds too easy? Being really good starts with a deep commitment to offering the customer more of what they want. For example, maybe the average wait time for an ap-pointment in your industry is a

week. While customers moan and groan about having to wait that long, you can get away with making them wait a week because every place they go they have to wait a week. But, if you want to be preferred in the indus-try, you might look at having ap-pointments within 48 hours. You can offer the same service, but you can offer the customer more of what they want - a quicker ap-pointment. (Just make sure you can deliver on that promise.) Another customer want might be convenience. Perhaps you offer in-home service, delivery or you take appointments beyond regular business hours. Again, you might offer the same service as the guy who is open Monday to Friday, 9:00am to 5:00pm, but if you’re willing to meet at the customer’s home at 6:00pm, that might make you a preferred busi-ness for customers who find it difficult to make a regular busi-ness day appointment. Again, just be sure you can offer that extra service consistently. The examples listed here do come with a cost associated to them. Being available longer might mean more staff costs or less free time for a business owner, so you have to weigh the benefits and adjust accordingly. Maybe you offer a 48-hour ap-pointment during slower times of

your business or perhaps charge a higher fee. Maybe you offer after-hours appointments only on Tuesdays. Starting slow will be valuable in helping you test the waters and in being able to com-mit to the extra service. Then you can build with customer confidence. If you’re a bit nervous to try some new services to be a preferred business, here’s an option that won’t cost you a cent: listening. If you’re speaking to a customer who is really stressed and needs a massage, but you can’t get them an appointment for a week, have some sugges-tions of how they can work on relaxation before the appoint-ment. If you get a phone call that requires some time to answer a customer, and you have a busy day happening, ask if you can call them back (within 24 hours) when you have the right amount of time to be able to give enough attention to what they need. You don’t have to try and be different to set yourself apart from the competition. Just work on being better, and customers will see that an experience at your business is different than that of a competitor.

Jennifer is the owner of Forward Think-ing Marketing Agency. Her column appears every issue.

Don’t Be Different, Be BetterThe road to meeting customer needs is not busy

AnswersAnswers to the News 10 Quiz:

1) WeWork, a co-working firm

2) Hydro One

3) 3.70% (up from 3.45%)

4) 48,000

5) PayPal. The situation took place in Britain.

6) $790 million

7) Ontario firm 48North Can-nabis, formerly Kramer Capital. Cirque CEO Guy Laliberte pur-chased 12.85 per cent of the firm.

8) Elon Musk, CEO of Tesla

9) Maritime Bus and Kasper Transportation Service

10) For detecting E. coli. in meat

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