data governance in action: a day in the life of master data stewards · pdf filedata...
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Data Governance in Action: A Day in the Life of Master Data Stewards
Sachin Choudhary
Sr. MDM Specialist
St. Jude Medical, Inc.
Mike Striefel
Director, Enterprise Development & Technology Services
St. Jude Medical, Inc.
Clarke Patterson
Sr. Director, Data Quality Product Marketing
Informatica
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St. Jude Medical
Founded: 1976
Location: St. Paul, Minnesota
First Product: Mechanical Heart Valve
Worldwide Employees: 16,000 +
Countries: 100 +
2011 Net Sales: $5.612 Billion USD
An Ongoing Tradition of Innovation
It is our mission to develop medical technology and services that put
more control into the hands of those who treat cardiac, neurological and
chronic pain patients, worldwide.
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St. Jude Medical
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Awards and Recognition
Named one of Fortune Magazine’s
“World’s Most Admired Companies”
Eight consecutive years
Ranked number one within our
industry on Fortune Magazine’s
2012 list of “World’s Most
Admired Companies”
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Agenda
• The Journey
• Why Data Governance?
• Methodology
• Product Master
• Data Governance Approach
• Content Hub
• Product Catalog
• eIFU
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Aggregate
Spend
Product
Hierarchies
Product
Catalog
Customer
View
Golden Record for
Physicians
Met legal requirements
- Tracking
- Reporting
Software
Infrastructure
Implementation
Siperian XU2
Using BDD
Enhanced Sales Analytics
- Hierarchies
- Product Attributes
- Time Affectivity
Self Service hierarchy
management
Architecture/Model
- Architectural Framework
- Start with Consolidated
- Transition to Centralized
Deployment
- Framework
- Methodology
Added Architecture role
Enterprise repository for
product information
- Structured
- Semi-Structured
Self Service application for
Marketing to maintain
Single version of truth
Application
- Informatica 9.1
- Using IDD and IDC
- Highly Available
Deployment
- Time boxed iterative
- Proven processes
Added BA role
Business Value
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What is Data Governance?
• Executive Management: Increased revenue, reduced cost and sustainable growth
• Senior Sales Executive: Magic bullet that produces the information I need to close
and process my deals
• Customer Master Data Steward: Process and technology that makes it easier for me
to manager customer master data
• IT Project Manager: Logical structure for classifying, organizing, and communicating
complex activities involved in making decisions about and taking action on enterprise
data
• Data Architect: Discipline that embodies a convergence of data quality, data
management, data policies, business process management, and risk management
surrounding the handling of data
• St Jude Information Management: Discipline to establish sustainable management
of data lifecycle, quality and protection & compliance across the enterprise
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• Track and report on the dissemination of
sensitive data
• Reduce dependency on data owners
• Ensure the accuracy of sensitive data
• Create effective data monitoring
• Efficient and effective customer service
• No shipping waste
• Cross sell and up sell target identification
• Better integration
• Reduced risk
• Sustainable asset protection
• Centralization of key terms and concepts
• Consistent or connected use of business
terms
• Lowered cost of data management and
data integration
• Efficient alignment of sales force with
customer(s)
• Account Profiling for effective marketing
campaigns
• Measure and monitor data quality
• Quicker and better understanding of
existing data sources
• Manage metadata with speed and agility
• Foundation to manage information –
create, publish, report and analyze
Compliance IM
Sales & Marketing Customer Service
Efficiency Value
Functional
Corporate
Sustainable
Quality
Protection &
Compliance
Alignment &
Mapping
Discovery &
Classification
Why is Data Governance Necessary?
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Produce
Content
Database Infrastructure
System of Record
Operate
Master Data
Consume
Reports
Applications
Customers
Archives
Data Destruction
Disposition
&
Retire
Sustainable
Quality
Protection &
Compliance
Alignment &
Mapping
Discovery &
Classification
Data Governance
External
Master Data Lifecycle
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Governance
People & Stakeholders
Supporting Technologies
Process
Business Value
Executive-Level
Data Governance
Bodies
Line of Business
Stewardship Community
Data Quality
Reporting Team
Project Teams
Virtual Teams
Executive
Sponsorship
Risk Data Council
Data
Governance
Program
Manager
Technical
Liaisons
(4)
Business
Liaisons
(4)
Metadata
Liaison
(1)
Data Governance PMA
Risk Data Governance
Office (DGO)
Data Quality
Reporting
Liaison (1)
Data
Definition
Stewardship
Function
Data
Production
Stewardship
Function
Data
Usage
Stewardship
Function
Quality
Measurement
Stewardship
Function
Lead Steward
Executive-Level
Data Governance
Bodies
Line of Business
Stewardship Community
Data Quality
Reporting Team
Project Teams
Virtual Teams
Executive
Sponsorship
Risk Data Council
Data
Governance
Program
Manager
Technical
Liaisons
(4)
Business
Liaisons
(4)
Metadata
Liaison
(1)
Data Governance PMA
Risk Data Governance
Office (DGO)
Data Quality
Reporting
Liaison (1)
Data
Definition
Stewardship
Function
Data
Production
Stewardship
Function
Data
Usage
Stewardship
Function
Quality
Measurement
Stewardship
Function
Lead Steward
Extract
Extract
Extract
Extract
Extract
Extract
Payback: …Months
NPV: …Mil
ROI: …%
5-Year Inv: $... Mil
Executing Data Governance – Strategy
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• Members of XYZ’s Data Management team that:
• Serve as the primary owners of the Master Data
• Define and manage processes used to create, update and utilize Master data
• Assess the impact of XYZ’s business needs on Master Data
People
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• Processes that:
• Resolve the conflict(s) between existing business processes and data structure(s)
• Establish a common business definition for Master Data
• Govern rules to create, access and distribute Master Data
• Instill organization wide culture that recognizes the nature and purpose of Master Data
• Techniques to collect, route and update Master Data
according to the business needs
Process
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• Application Framework that manages:
• The process of data collection, analysis and update according to the business rules
• Data access designed to meet business objectives in a secure way
• Distribution of data through multiple channels
• Hardware that provides reliability and performance
required to serve enterprise needs
Technology
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• Operational cost saving measured in terms of:
• Man hours saved on data maintenance and reconciliation
• Elimination of loss e.g. lost shipping, incorrect invoicing etc.
• Consolidated infrastructure – Software & Hardware
• Reduced enhancement cost
• Strategic imperatives that will drive revenue increase
over longer duration
Business Value
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Strategy Business Case
& ROI Use Case
Enablement Maintenance &
Operate Master
Process
IT
Manager &
Staff
IT
Execs
Business
Manager &
Staff
Business
Leadership
Future Vision
Roadmap
Architecture Alignment
Cross Vertical
Alignment
Pilot funding
Opportunity absorption
Case Development
Socialization
Executive Support
Foundational Funding
Bridge Funding
Opportunity
Identification
Case Support
Vendor Selection
Development
Project Management
Participate
Business Relationship
Crisis Management
Executive Support
Use Case Funding
Platform Maintenance
Make Enhancements
Provide Support
Identify enhancements
Manage Data
Data Governance – Background
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Exec Sponsor
MDM COE Owner Business
Process Owner
Lead
Data Steward
Business Unit
Process Manager
Info Steward Local Info Steward
Business Process Owner
• Engage partners to finalize requirements
• Organized by subject area (HCP, Product,
Product Page)
• Governs Master Data Hub only
Lead Data Steward
• Manages meta data e.g. hierarchy
structures, LOVs
• Performs conflict management
• Wields the overriding authority over Info
Stewards
Info Stewards
• Manages Master Data by subject area
• Belongs to the functional area/Business Unit
Data Governance – Organization
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A co-existence model that pulls data from point of entry systems and allows
enrichment in the Master data Hub
Data Governance – Technology
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Governance & Data Director
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Questions
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Thank You