data governance kpis · pdf file28/02/2012 · importance of history to data...
TRANSCRIPT
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Data Governance KPIs
February 28, 2012
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Goals
• Background
• Present some ideas for KPI monitoring
• Initiate dialogue and discussion
• Discuss some keys to success
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Company Overview
• Schweitzer-Mauduit International, Inc.
• Manufactures and sells paper and reconstituted tobacco products to the tobacco industry, as well as specialized paper products for use in various applications.
• Operates in two segments, Paper and Reconstituted Tobacco
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• Founded in 1520, SWM is a premier specialty company and global leader of engineered solutions for the tobacco industry worldwide.
• SWM is the largest cigarette paper manufacturer in the world• 2800+ global employees
• Sell products directly to customers in approximately 90 countries.
• Founded in 1995 and is headquartered in Alpharetta, Georgia
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History
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Importance of history to data governance approaches
• Growth through acquisition
• Autonomous , independent mills, product lines and approaches
• Very embedded ways of doing things …. 1500s !!!!!
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• Very embedded ways of doing things …. 1500s !!!!!
• Very little policies / governance on SWM wide initiatives.
• 2 instances of Oracle, Cognos - - Nothing standardized or consistent
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AS IS
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Data, process and systems autonomy
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TO BE
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Data governance goals
� Improve with applications and projects … not a stan d alone project- Change management issue too complex to address enterprise wide
- Too time consuming to do stand alone
- Difficult to relate by customers
� Try to integrate with existing initiatives- Lean Six Sigma - Lean Six Sigma
- “AS IS” / “TO BE” - - Cost of non compliance.. Multiple formats, excel reporting, etc.
� Involve finance in calculations for benefits, plans - We are the end of it all…. Inconsistency causes us the most pain
- Partner to calculate the benefits
- Probably the #1 success criteria
The most common objective of Data Governance progra ms is to standardize data definitions across an enterprise…. “actually more”
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How we measure success?
Culture
Ownership
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Ownership
Recognition
Data Governance is really part of building a Qualit y Culture
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Data governance goals and approach
� Appoint global “process champions”- Process and data standardization
- 5 in total- Forecast to cash
- Finance
- Supply chain
- HR
- Manufacturing
� Standardize, simplify and improve
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Metrics and KPIs
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Metric priority
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Policies and metrics
• Break the Data Governance Policy into discrete subp arts.
� Establish Data Governance for each subpart of The P olicy.
� Create Scorecards for Objectives that involve multi ple processes. These will be used in Management Reviews.
� Establish Metrics requirements within Operating Pro cedures that support each Objective.
� When feasible, consider establishing Dashboard requ irements within Production Procedures, Work Instructions, or Process, Material and Product Specifications for critical Me trics.
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Be careful with metrics…..
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How do we measure SUCCESS
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How we measure success
� KPI #1:- Do customers / users not fall asleep….. Can we get time to talk about this ?
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#1 – The “Rolling of the eyes” metric.
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How we measure success
� KPI#2- Does any one have it as even a part of their job?
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#2 – The “Does anybody REALLY want to work on this”
metric
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How we measure success
� KPI #3- Can the CEO explain why it’s important in 2 sentences or less?
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#3 – The “Elevator speech” metric
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How we measure success
� KPI #4
- Training – is there any time dedicated to edcuation on the CONCEPT… first
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Do dogs understand the concept of time?
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How we measure success
� KPI #4
- Training – is there any time dedicated to edcuation on the CONCEPT… first
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#4 – The “…Doggone Concept” metric
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How we measure success
� KPI #5
- Training – and the procedures also.
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#5 – The “…How do I “ metric
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How we measure success
� KPI #6
- Can you quantify what data governance is?- How many files, records, fields etc…
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#6 – The “Numbers are Fun” metric
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How we measure success
� KPI #7
- Can you priortize?... Core data elements and “non-e ssential” …
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#7– The “Juggle ONLY what you can “ metric
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Summary
#2 – The “Does anybody REALLY want to work on this” metric
#3 – The “Elevator speech” metric
#4 – The “…Doggone Concept”
Quality
#1 – The “Rolling of the eyes” metric.
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#4 – The “…Doggone Concept” metric
#5 – The “…How do I “ metric
#6 – The “Numbers are Fun” metric
#7– The “Juggle ONLY what you can “metric
Quality
culture
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� KPI #8 If you build it will they come ?
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#8– The “Field of Dreams”metric
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�Thank you
�Questions and comments
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Discussion topic ?
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Some possible things to discuss and consider
�What if data governance controls and strategies were part of SOX?- Visibility, attention, commitment,
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