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April 2020

DATA QUADRANT REPORT

Enterprise Resource Planning22

Vendors Evaluated

1107Reviews

Table ofContentsData Quadrant .................................................................................................................. 6

Category Overview .......................................................................................................7

Vendor Capability Summary ................................................................................ 9

Vendor Capabilities .....................................................................................................13

Product Feature Summary .................................................................................25

Product Features ..........................................................................................................31

How to Use the ReportInfo-Tech’s Data Quadrant Reports provide a comprehensive evaluation of popular products in the Enterprise Resource Planning market. This buyer’s guide is designed to help prospective purchasers make better decisions by leveraging the experiences of real users.

The data in this report is collected from real end users, meticulously verified for veracity, exhaustively analyzed, and visualized in easy to understand charts and graphs. Each product is compared and contrasted with all other vendors in their category to create a holistic, unbiased view of the product landscape.

Use this report to determine which product is right for your organization. For highly detailed reports on individual products, see Info-Tech’s Product Scorecard.

Enterprise Resource Planning Data Quadrant Report

2

SoftwareDirectoryENTERPRISE RESOURCE PLANNING SOFTWARE

Selecting software can be overwhelming andone of the biggest challenges facingorganizations is understanding themarketplace and identifying all of the availablevendors and products. The Software Directoryis a comprehensive list of all relevant softwarevendors in a particular category. Use this pageto create the right vendor shortlist by exploringall of the options available to yourorganization.

Enterprise Resource Planning Software

24SevenOffice ERP 3i Orion ERP abasERP Core Package

AccessIG PRO-III ACERO Acumatica Cloud ERP

AddonSoftware AFS ERP AIM Vision ERP

Aplicor3C ERP Apollo ERP Apprise ERP

Aptean ERP B&L Odyssey ERP BizAutomation.com ERP

Bizowie ERP Carillon ERP CGI ERP Solutions

CGS BlueCherry ERP Clearview InFocus CSB ERP Application

D+H Bank Core Datacor ERP Solutions DataModes ERP

Datev ERP System DeFacto ERP Deltek Ajera

Deltek Costpoint Deltek Maconomy Deltek PSA

Deltek Vision ECiM1 ERP EFI ERP Solutions

Epicor ERP Epicor Prophet 21 Cloud ERP Everest ERP

Data Quadrant Report

3




Evo ERP Exact ERP Solutions Exel Computer Systems EFACS E/8

FinancialForce ERP Focus i GDS ProfitTool

Global Shop One-System ERP HansaWorld Standard ERP Harris Data ERP Applications

IBS Enterprise (ERP) IFS Applications InfoPower fxDBO

Infor ERP Solutions INTEGRA E-Business IntegrateIT ERP123

IQMS EnterpriseIQ Jeeves ERP JOMAR ERP & Enterprise Mobility

Kenandy Cloud ERP Platform Kingdee ERP Metasystems Accelerated ERP

Microsoft Dynamics 365 for Finance andOperations Microsoft Dynamics AX Microsoft Dynamics GP

Microsoft Dynamics NAV Microsoft Dynamics SL MIE Trak Pro

Millennium III (M3) Minotaur ERP NGC ERP

Odoo OmegaCube ERP Open Systems Traverse

OpenPro ERP Oracle E-Business Suite Oracle ERP Cloud


4




Oracle JD Edwards EnterpriseOne ERP Oracle NetSuite ERP Oracle PeopleSoft

PayTraq ERP Pentagon 2000SQL ERP Plex Manufacturing Cloud

PolyPM ERP Priority ERP ProcessPro Premier

PSI ERP QAD Cloud ERP Ramco ERP Suite

Rootstock Cloud ERP Sage X3 SAP Business ByDesign

SAP Business One SAP S/4HANA SouthWare ERP Accounting Software

STYLEman ERP SynergyERP SYSPRO ERP

The ADaM System The Decision Builder TrueERP

Tyler Technologies Munis ERP Unit4 ERP VersAccount Cloud ERP

Visibility.net ERP Software Visual ERP.net WinMAGI

Workday Financial Management WorkWise ERP Application Suite Xantel AMAPS+PLUS

Xperia Comprehensiv Enterprise System XTuple ERP Yonyou ERP


5

SOFTWARE REVIEWS

Data QuadrantAssess vendor and product performance at a glance and use the Software ReviewsData Quadrant to identify which products and vendors are leadings the pack andwhich are trailing.

8.5

PRO

DUCT

FEA

TURE

S AN

D SA

TISF

ACTI

ON

6.5

5.6 VENDOR EXPERIENCE AND CAPABILITIES 8.5

Product Features andSatisfactionThe satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.

ENTERPRISE RESOURCEPLANNINGThe Software Reviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.

The Complete Software ExperienceWhen distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.

Vendor Experience andCapabilitiesThe vendor relationship is calculated in a weighted average of thesatisfaction scores tied to vendor capabilities (e.g. softwareimplementation, training, customer support, product roadmap) aswell as emotional response ratings toward the vendor (e.g.trustworthy, respectful, fair).

Note: The axes ranges are dynamically adjusted based on minimum and maximum values in the dataset.

E N T E R P R I S E R E S O U R C E P L A N N I N G

A P R I L 2 0 2 0

PRODUCT LEADER

CHALLENGERSERVICE

STAR

Y

X

Microsoft Dynamics AX

Sage X3

Infor ERP SolutionsMicrosoft Dynamics GP

Oracle JDE

Oracle NetSuite ERP

Acumatica Cloud ERP

Oracle EBS

Deltek Vision

SAP S/4HANA

Unit4 ERP

OraclePeopleSoft

Epicor ERP

SAP Business ByDesign

Microsoft Dynamics SL

FinancialForce ERP

Deltek Costpoint

Microsoft Dynamics 365for Finance and Operations

Oracle ERP Cloud

Ramco ERP Suite

IFS Applications

6

Workday Financial Mgmt


Category Overview This page provides a high level summary of product performance within the Enterprise Resource Planning category. Products are ranked by a composite satisfaction score(Composite Score) that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The NetEmotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair).

Use this data to get a sense of the field, and to see how the products you’re considering stack up.

RANK VENDOR COMPOSITE SCORE NET EMOTIONALFOOTPRINT

NET EMOTIONALFOOTPRINT DISTRIBUTION

VENDORCAPABILITIES

PRODUCTFEATURES

LIKELINESS TORECOMMEND

NUMBER OFREVIEWS

Microsoft Dynamics 365 for Finance 8.2/10 +797% NEGATIVE 86% POSITIVE

82% 81% 84% 37

Oracle ERP Cloud 8.1/10 +863% NEGATIVE 89% POSITIVE

79% 80% 79% 33

Unit4 ERP 8.0/10 +844% NEGATIVE 88% POSITIVE

78% 78% 79% 23

Netsuite 7.8/10 +777% NEGATIVE 83% POSITIVE

77% 78% 79% 58

Acumatica Cloud ERP 7.7/10 +774% NEGATIVE 80% POSITIVE

76% 80% 78% 34

FinancialForce ERP 7.7/10 +826% NEGATIVE 87% POSITIVE

75% 76% 76% 22

Ramco ERP Suite 7.7/10 +792% NEGATIVE 82% POSITIVE

77% 81% 72% 22

Sage X3 7.6/10 +768% NEGATIVE 84% POSITIVE

74% 75% 82% 43

9 Oracle PeopleSoft 7.5/10 +738% NEGATIVE 80% POSITIVE

74% 77% 78% 87

10 Workday Financial Management 7.4/10 +687% NEGATIVE 74% POSITIVE

74% 75% 79% 50

AVERAGE SCORES 7.3/10 +698% NEGATIVE 77% POSITIVE

73% 74% 77% 47

7






VENDORCAPABILITIES

PRODUCTFEATURES


NUMBER OFREVIEWS

11 Oracle JDE 7.4/10 +6510% NEGATIVE 75% POSITIVE

75% 76% 79% 37

12 Oracle EBS 7.4/10 +6710% NEGATIVE 76% POSITIVE

74% 74% 79% 101

13 Microsoft Dynamics AX 7.3/10 +745% NEGATIVE 78% POSITIVE

72% 71% 75% 41

14 IFS Applications 7.3/10 +773% NEGATIVE 81% POSITIVE

73% 70% 73% 46

15 Deltek Vision 7.0/10 +659% NEGATIVE 73% POSITIVE

68% 71% 75% 48

16 SAP S/4HANA 6.9/10 +5213% NEGATIVE 65% POSITIVE

71% 73% 81% 92

17 Epicor ERP 6.9/10 +5514% NEGATIVE 69% POSITIVE

72% 71% 77% 59

18 Microsoft Dynamics GP 6.8/10 +686% NEGATIVE 73% POSITIVE

69% 68% 69% 33

19 SAP Business ByDesign 6.8/10 +5313% NEGATIVE 65% POSITIVE

71% 69% 79% 31

20 Deltek Costpoint 6.6/10 +5611% NEGATIVE 67% POSITIVE

68% 68% 74% 28


73% 74% 77% 47

8






VENDORCAPABILITIES

PRODUCTFEATURES


NUMBER OFREVIEWS

21 Microsoft Dynamics SL 6.5/10 +5611% NEGATIVE 66% POSITIVE

70% 71% 64% 30

22 Infor ERP Solutions 6.4/10 +5114% NEGATIVE 65% POSITIVE

65% 67% 71% 71


73% 74% 77% 47

VENDORS WITH INSUFFICIENT DATA

-- Deltek Maconomy 7.4/10 +794% NEGATIVE 83% POSITIVE

72% 72% 75% 16

-- Rootstock Cloud ERP 8.0/10 +824% NEGATIVE 86% POSITIVE

81% 80% 77% 15

-- SAP Business One 8.3/10 +873% NEGATIVE 91% POSITIVE

79% 84% 83% 14

-- Tyler Technologies Munis ERP 9.1/10 +951% NEGATIVE 96% POSITIVE

89% 93% 87% 10

-- Microsoft Dynamics NAV 5.8/10 +4314% NEGATIVE 57% POSITIVE

65% 66% 57% 10

-- Deltek Ajera 7.2/10 +7310% NEGATIVE 82% POSITIVE

71% 69% 75% 8

-- Aptean ERP 8.0/10 +7110% NEGATIVE 82% POSITIVE

83% 83% 84% 8

9


Vendor Capability SummaryThis page summarizes user satisfaction with a variety of vendor capabilities regarding their product offering(s). Look for strong and consistent performance across theboard when assembling your shortlist, and follow-up on areas of concern during the evaluation and negotiation processes.

VENDOROVERALLCAPABILITYSATISFACTION

BUSINESS VALUECREATED

BREADTH OFFEATURES

QUALITY OFFEATURES

PRODUCTSTRATEGY ANDRATE OFIMPROVEMENT

USABILITY ANDINTUITIVENESS

VENDORSUPPORT

EASE OF DATAINTEGRATION

EASE OF ITADMINISTRATION

EASE OFCUSTOMIZATION

AVAILABILITYAND QUALITY OFTRAINING

EASE OFIMPLEMENTATION

Microsoft Dynamics 365 forFinance and Oper ations 82% 80% 83% 83% 84% 82% 78% 79% 83% 83% 79% 83%

Oracle ERP Cloud 79% 79% 82% 80% 74% 79% 80% 79% 78% 76% 82% 79%

Unit4 ERP 78% 76% 80% 77% 76% 77% 83% 79% 77% 72% 81% 80%

Ramco ERP Suite 77% 78% 78% 78% 75% 77% 80% 75% 73% 82% 76% 75%

Oracle NetSuite ERP 77% 75% 78% 79% 73% 76% 78% 78% 77% 77% 76% 73%

Acumatica Cloud ERP 76% 77% 70% 77% 78% 79% 74% 76% 77% 74% 75% 79%

Oracle JD Edwards EnterpriseOne ERP 75% 77% 81% 75% 76% 74% 72% 71% 75% 78% 72% 76%

FinancialF orce ERP 75% 73% 76% 77% 76% 71% 78% 76% 74% 70% 71% 75%

Oracle E-Business Suite 74% 76% 76% 78% 73% 74% 73% 76% 72% 74% 72% 72%

Workday Financial Management 74% 77% 74% 77% 71% 78% 76% 74% 74% 70% 70% 71%

73% 74% 75% 74% 72% 74% 73% 73% 74% 72% 71% 73%

10


CATEGORY AVERAGE




BREADTH OFFEATURES

QUALITY OFFEATURES



VENDORSUPPORT






Sage X3 74% 74% 75% 72% 73% 79% 71% 73% 74% 73% 71% 79%

Oracle PeopleSoft 74% 74% 75% 79% 72% 75% 71% 75% 73% 70% 71% 76%

IFS Applications 73% 71% 73% 74% 70% 78% 74% 71% 69% 73% 72% 73%

Epicor ERP 72% 75% 75% 71% 72% 76% 62% 74% 73% 81% 66% 68%

Microsoft Dynamics AX 72% 71% 71% 72% 75% 77% 71% 79% 68% 67% 69% 75%

SAP Business ByDesign 71% 74% 73% 68% 65% 69% 68% 70% 84% 75% 66% 73%

SAP S/4HANA 71% 75% 75% 73% 71% 67% 69% 70% 71% 69% 68% 66%

Microsoft Dynamics SL 70% 68% 72% 70% 67% 74% 65% 72% 74% 71% 69% 66%

Microsoft Dynamics GP 69% 69% 69% 67% 74% 71% 69% 61% 69% 66% 71% 70%

Deltek Costpoint 68% 72% 70% 73% 67% 65% 68% 69% 65% 64% 68% 71%

73% 74% 75% 74% 72% 74% 73% 73% 74% 72% 71% 73%

11


CATEGORY AVERAGE




BREADTH OFFEATURES

QUALITY OFFEATURES



VENDORSUPPORT






Deltek Vision 68% 72% 73% 69% 68% 60% 75% 67% 70% 68% 61% 74%

Infor ERP Solutions 65% 68% 67% 68% 64% 66% 66% 65% 69% 61% 64% 61%

73% 74% 75% 74% 72% 74% 73% 73% 74% 72% 71% 73%


Tyler Technologies Munis ERP 89% 94% 93% 88% 83% 91% 92% 84% 88% 87% 88% 88%

SAP Business One 79% 84% 86% 85% 84% 76% 87% 81% 74% 74% 73% 70%

Deltek Ajera 71% 81% 69% 70% 64% 67% 79% 82% 79% 59% 68% 72%

Deltek Maconomy 72% 76% 68% 71% 76% 68% 80% 72% 71% 68% 76% 65%

Aptean ERP 83% 87% 82% 84% 82% 82% 76% 92% 81% 84% 85% 86%

Rootstock Cloud ERP 81% 77% 77% 82% 80% 82% 80% 89% 77% 75% 87% 82%

Microsoft Dynamics NAV 65% 71% 60% 62% 71% 70% 68% 70% 69% 62% 51% 56%


12

CATEGORY AVERAGE

Vendor CapabilitiesThis table lists and briefly describes all vendor capabilities that are evaluated in the Enterprise Resource Planning software category. For yourconvenience, you will also find longer descriptions of the capabilities under the capability subheadings in the subsequent pages.

Business Value Created

The underlying purpose of software is to create value for employees, customers, partnersand ultimately shareholders. As a result, it is imperative that any software selection bealigned with the organization’s needs and deliver enough business value to justify the cost.The data below highlights the satisfaction level associated with the business value derivedfrom various product offerings. Use this information to identify the software thatconsistently creates business value for its customers.

Breadth of Features

Users prefer to work with feature rich software that enables them to perform diverse seriesof tasks as opposed to one they find restrictive. The data below highlights the satisfactionlevel associated with the breadth of features from various product offerings. Use thisinformation to identify which software offers valuable comprehensive functionality thatextends beyond the basic level.

Quality of Features

Feature quality is just as important as quantity. Software needs to do what you’repurchasing it to do, easily, intuitively, reliably, and effectively. Use the data in this section togauge whether or not a product follows through on the marketing hype by delivering highquality features.

Product Strategy and Rate ofImprovement

Purchasing software can be a significant commitment, so it’s important to know if yourvendor is serious about the need for constant improvement and deliberate strategicdirection. Vendors who don’t stay on top of emerging needs and trends won’t enable you tomeet your business goals. Use the data in this section to separate innovators fromimposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users’technical ability to determine how important UX is in your purchase.

Vendor Support

The importance of vendor support will vary for each organization depending on internalcapabilities, but there will always be issues that only the vendor can resolve. Use the datain this section to see which vendors tend to under-service their product and which willoffer quality support.

Ease of Data IntegrationThe ability to integrate with other systems is increasingly important; without this, manualdata loading and extraction can be time-consuming and prone to error. Use this section tosee which vendors will cause headaches and which will make data integration easy.

Ease of IT Administration

Administrative interfaces don’t get the same attention as those built for end users, but theyshouldn’t be clunky or unintuitive. Use the data in this section to determine which vendorsmake administration easy, so that your IT personnel can resolve issues and performconfigurations efficiently and effectively.

Ease of Customization

Out-of-the-box functionality often isn’t enough, especially for niche or industry-specificsoftware, and the reason you’re buying rather than building is to save time and money inthe first place. Don’t get bogged down in a difficult customization; use the data in thissection to make sure you can easily achieve the functionality you need for your particularsituation.

Availability and Quality ofTraining

Effective and readily available training enables users to get the most out of the softwareyou’ve chosen. Use this section to make sure your vendor’s training programs andmaterials measure up.

Ease of Implementation

Choosing the right software is only the first step. Successfully implementing the newsolution is necessary in order to realize its full value and promote end user adoption. Usethe data in this section to determine which software is easy to implement, and which mayjeopardize your goals by causing trouble in this stage.


Vendor Capability Satisfaction This section provides detailed information on user satisfaction for each vendor capability regarding their product offering(s). Usethese pages to dig deeper into areas of particular interest or concern.

13

Business Value Created The underlying purpose of software is to create value for employees, customers, partners and ultimately shareholders. As a result, it is imperative that any software selection

be aligned with the organization’s needs and deliver enough business value to justify the cost. The data below highlights the satisfaction level associated with the business

value derived from various product offerings. Use this information to identify the software that consistently creates business value for its customers.

-- Deltek Maconomy 76% 16REVIEWS

-- Rootstock Cloud ERP 77% 15REVIEWS

-- SAP Business One 84% 14REVIEWS

-- Microsoft Dynamics NAV 71% 10REVIEWS

-- Tyler Technologies Munis ERP 94% 10REVIEWS

-- Aptean ERP 87% 8REVIEWS

-- Deltek Ajera 81% 8REVIEWS

2 Oracle ERP Cloud 79% 33REVIEWS

3 Ramco ERP Suite 78% 22REVIEWS

4 Oracle JD Edwards EnterpriseOne ERP 77% 37REVIEWS

5 Workday Financial Management 77% 50REVIEWS

6 Acumatica Cloud ERP 77% 34REVIEWS

7 Unit4 ERP 76% 23REVIEWS

8 Oracle E-Business Suite 76% 101REVIEWS

9 Epicor ERP 75% 59REVIEWS

10 Oracle NetSuite ERP 75% 58REVIEWS

11 SAP S/4HANA 75% 92REVIEWS

12 SAP Business ByDesign 74% 31REVIEWS

13 Oracle PeopleSoft 74% 87REVIEWS

14 Sage X3 74% 43REVIEWS

15 FinancialForce ERP 73% 22REVIEWS

16 Deltek Vision 72% 48REVIEWS

17 Deltek Costpoint 72% 28REVIEWS

18 Microsoft Dynamics AX 71% 41REVIEWS

19 IFS Applications 71% 46REVIEWS

20 Microsoft Dynamics GP 69% 33REVIEWS

21 Microsoft Dynamics SL 68% 30REVIEWS

22 Infor ERP Solutions 68% 71REVIEWS

CATEGORY AVERAGE 74%

MICROSOFT DYNAMICS 365 FOR FINANCE AND OPERATIONS

TOP PRODUCT

Delights 38%

HighlySatisfie

44%

AlmostSatisfie

18%

Disappoints --

80 %Business Value

Created


14


Breadth of Features Users prefer to work with feature rich software that enables them to perform diverse series of tasks as opposed to one they find restrictive. The data below highlights the

satisfaction level associated with the breadth of features from various product offerings. Use this information to identify which software offers valuable comprehensive

functionality that extends beyond the basic level.































TOP PRODUCT

Delights 44%

HighlySatisfie

43%

AlmostSatisfie

13%

Disappoints --

83 %Breadth ofFeatures


15


Quality of Features Feature quality is just as important as quantity. Software needs to do what you’re purchasing it to do, easily, intuitively, reliably, and effectively. Use the data in this section to

gauge whether or not a product follows through on the marketing hype by delivering high quality features.































TOP PRODUCT

Delights 47%

HighlySatisfie

39%

AlmostSatisfie

14%

Disappoints --

83 %Quality of Features


16


Product Strategy and Rate of Improvement

Purchasing software can be a significant commitment, so it’s important to know if your vendor is serious about the need for constant improvement and deliberate strategic

direction. Vendors who don’t stay on top of emerging needs and trends won’t enable you to meet your business goals. Use the data in this section to separate innovators from

imposters.































TOP PRODUCT

Delights 47%

HighlySatisfie

43%

AlmostSatisfie

10%

Disappoints --

84 %Product Strategy

and Rate ofImprovement


17


Usability and Intuitiveness

End user learning curves cost the organization money. Pay attention to your end users’ technical ability to determine how important UX is in your purchase.































TOP PRODUCT

Delights 41%

HighlySatisfie

46%

AlmostSatisfie

12%

Disappoints --

82 %Usability andIntuitiveness


18


Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve. Use the

data in this section to see which vendors tend to under-service their product and which will offer quality support.










4 Microsoft Dynamics 365 for Finance and Operations 78% 37REVIEWS




















UNIT4 ERPTOP PRODUCT

Delights 40%

HighlySatisfie

56%

AlmostSatisfie

2%

Disappoints 2%

83 %Vendor Support


19


Ease of Data Integration The ability to integrate with other systems is increasingly important; without this, manual data loading and extraction can be time-consuming and prone to error. Use this

section to see which vendors will cause headaches and which will make data integration easy.































Delights 37%

HighlySatisfie

47%

AlmostSatisfie

14%

Disappoints 2%

79 %Ease of DataIntegration


20


Ease of IT Administration

Administrative interfaces don’t get the same attention as those built for end users, but they shouldn’t be clunky or unintuitive. Use the data in this section to determine which

vendors make administration easy, so that your IT personnel can resolve issues and perform configurations efficiently and effectively.






























SAP BUSINESS BYDESIGNTOP PRODUCT

Delights 50%

HighlySatisfie

35%

AlmostSatisfie

15%

Disappoints --

84 %Ease of IT

Administration


21


Ease of Customization Out-of-the-box functionality often isn’t enough, especially for niche or industry-specific software, and the reason you’re buying rather than building is to save time and money in

the first place. Don’t get bogged down in a difficult customization; use the data in this section to make sure you can easily achieve the functionality you need for your particular

situation.































TOP PRODUCT

Delights 50%

HighlySatisfie

31%

AlmostSatisfie

19%

Disappoints --

83 %Ease of

Customization


22


Availability and Qualityof Training

Effective and readily available training enables users to get the most out of the software you’ve chosen. Use this section to make sure your vendor’s training programs and

materials measure up.






























ORACLE ERP CLOUDTOP PRODUCT

Delights 46%

HighlySatisfie

36%

AlmostSatisfie

18%

Disappoints --

82 %Availability and

Quality of Training


23


Ease of Implementation Choosing the right software is only the first step. Successfully implementing the new solution is necessary in order to realize its full value and promote end user adoption. Use

the data in this section to determine which software is easy to implement, and which may jeopardize your goals by causing trouble in this stage.































TOP PRODUCT

Delights 41%

HighlySatisfie

49%

AlmostSatisfie

10%

Disappoints --

83 %Ease of

Implementation


24


Product Feature Summary MANDATORY FEATURES

This page summarizes user satisfaction with a variety of product features. While strong and consistent performance across the board is desirable, you may be willing totolerate low scores on features that don’t impact your primary use case or core objectives. Use this high-level data to help plan and structure your product evaluation.

VENDOROVERALLFEATURESATISFACTION

ACCOUNTINGAND FINANCIALMANAGEMENT

ANALYTICS ANDREPORTING

BI ANDPERFORMANCEMANAGEMENT

INDUSTRYSPECIFICCAPABILITIES

PROCUREMENTMANAGEMENT

Microsoft Dynamics 365 for Finance and Operations 81% 83% 82%

Ramco ERP Suite 81% 80% 85% 78% 81% 80%

Oracle ERP Cloud 80% 74% 82% 80% 81% 81%

Acumatica Cloud ERP 80% 85% 72% 79% 78% 81%

Oracle NetSuite ERP 78% 81% 79% 75% 79% 77%

Unit4 ERP 78%

Oracle PeopleSoft 77% 80% 79% 75% 77% 74%

Oracle JD Edwards EnterpriseOne ERP 76% 80% 71% 70% 78% 81%

FinancialForce ERP 76% 79% 75% 74% 75% 74%

Workday Financial Management 75% 76% 78% 74% 75% 75%

CATEGORY AVERAGE 74% 77% 72% 72% 73% 76%

25

79% 79%

80% 80% 80%

82% 78% 77%










Sage X3 75% 77% 74% 81% 72% 78%

Oracle E-Business Suite 74% 78% 72% 75% 77% 77%

SAP S/4HANA 73% 78% 70% 70% 74% 77%

Microsoft Dynamics SL 71% 71% 71% 70% 68% 73%

Deltek Vision 71% 76% 69% 69% 78% 70%

Microsoft Dynamics AX 71% 73% 75% 67% 74% 76%

Epicor ERP 71% 78% 68% 70% 71% 76%

IFS Applications 70% 67% 69% 70% 70% 70%

SAP Business ByDesign 69% 77% 71% 63% 58% 73%

Microsoft Dynamics GP 68% 72% 67% 69% 65% 74%

74% 77% 72% 72% 73% 76%

26

CATEGORY AVERAGE










Deltek Costpoint 68% 76% 66% 68% 68% 60%

Infor ERP Solutions 67% 71% 65% 65% 66% 71%

74% 77% 72% 72% 73% 76%


Tyler Technologies Munis ERP 93% 94% 94% 87% 91% 96%

SAP Business One 84% 86% 83% 88% 84% 84%

Aptean ERP 83% 84% 78% 87% 85% 85%

Rootstock Cloud ERP 80% 83% 84% 80% 79% 77%

Deltek Maconomy 72% 71% 72% 76% 79% 76%

Deltek Ajera 69% 59% 63% 80% 81% 82%

Microsoft Dynamics NAV 66% 80% 66% 57% 65% 56%

27

CATEGORY AVERAGE


Product Feature Summary STANDARD FEATURES



CUSTOMERRELATIONSHIPMANAGEMENT

GOVERNANCERISK ANDCOMPLIANCE

HUMAN CAPITALMANAGEMENT

JOB ANDPROJECTMANAGEMENT

SERVICEMANAGEMENT

SUPPLY CHAINMANAGEMENT

Microsoft Dynamics 365 for Finance and Operations 81% 82% 80% 81% 83% 83% 80%

Ramco ERP Suite 81% 77% 82% 80% 80% 76% 77%

Oracle ERP Cloud 80% 78% 81% 79% 81% 83%

Acumatica Cloud ERP 80% 79% 77% 79% 73% 82% 81%

Oracle NetSuite ERP 78% 76% 73% 78% 73% 80% 81%

Unit4 ERP 78% --

Oracle PeopleSoft 77% 72% 78% 78% 76% 74% 78%

Oracle JD Edwards EnterpriseOne ERP 76% 76% 69% 76% 73% 74% 77%

FinancialForce ERP 76% 75% 74% 82% 77% 76%

Workday Financial Management 75% 72% 75% 79% 74% 77% 77%

74% 73% 73% 73% 74% 74% 78%

28

85% 81%

81%

82%

77% 76% 79%

CATEGORY AVERAGE









SERVICEMANAGEMENT


Sage X3 75% 79% 74% 76% 80% 79% 82%

Oracle E-Business Suite 74% 76% 76% 74% 73% 73% 84%

SAP S/4HANA 73% 70% 74% 73% 73% 74% 77%

Microsoft Dynamics SL 71% 72% 71% 70% 71% 65% 74%

Deltek Vision 71% 63% 66% 66% 72% 71% 67%

Microsoft Dynamics AX 71% 79% 72% 71% 75% 75% 75%

Epicor ERP 71% 66% 73% 74% 77% 74% 79%

IFS Applications 70% 67% 74% 74% 73% 69%

SAP Business ByDesign 69% 68% 78% 62% 79% 70% 76%

Microsoft Dynamics GP 68% 70% 67% 67% 71% 69% 73%

74% 73% 73% 73% 74% 74% 78%

29

80%

CATEGORY AVERAGE









SERVICEMANAGEMENT


Deltek Costpoint 68% 66% 76% 72% 69% 75% 72%

Infor ERP Solutions 67% 66% 65% 65% 69% 68% 72%

74% 73% 73% 73% 74% 74% 78%


Tyler Technologies Munis ERP 93% 95% 87% 83% 87% 87% 95%

SAP Business One 84% 81% 85% 76% 85% 71% 86%

Aptean ERP 83% 81% 87% 83% 93% 80% 81%

Rootstock Cloud ERP 80% 82% 78% 82% 86% 82% 71%

Deltek Maconomy 72% 80% 71% 73% 78% 80% 81%

Deltek Ajera 69% 75% 80% 66% 72% 77% 77%

Microsoft Dynamics NAV 66% 62% 56% 51% 47% 47% 58%

30

CATEGORY AVERAGE


Mandatory Features

Accounting and FinancialManagement

Includes accounting and finance functions such as general ledger, accounts payable,and accounts receivable.

Analytics and ReportingIncludes historical & real-time dashboard visualizations, detailed & summaryreporting, sales forecasting & easy data extraction for data analysis.

BI and Performance ManagementIncludes all aspects of reporting and BI analytics, as well as planning andoptimization.

Industry Specific CapabilitiesIncludes all unmentioned industry specific modules and capabilities related to theprimary industry of your company.

Procurement ManagementIncludes purchasing and procurement management, as well as suppliermanagement and optimization.

Standard Features

Customer RelationshipManagement

Includes sales order management functions such as quotes, contract, marketing,and automation.

Governance Risk and ComplianceIncludes governance, risk management, compliance, security management, controlsand audit.

Human Capital ManagementIncludes employee management functions such as recruiting, payroll, developmentand performance management.

Job and Project ManagementIncludes all aspects of project planning management, costing and billing, resourcemanagement and controls, and product data management.

Service ManagementIncludes all aspects of service management, service orders, requests, field serviceand contracts.

Supply Chain ManagementIncludes all aspects of logistics, distribution, and inventory management, as well aswarehouse and shipping, order promising, and asset management.

Product FeaturesThis table lists and describes all the features that are evaluated in the Enterprise Resource Planning software category. For your convenience, these descriptions are repeated under the feature subheadings in the subsequent pages.

Product Feature Satisfaction This section provides detailed information on user satisfaction for each product feature.Use these pages to dig deeper into areas of particular interest or concern.

31


Accounting and FinancialManagement

Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.Mandatory Feature








2

Unit4 ERP 23REVIEWS3

Microsoft Dynamics 365 for Finance and Operations 83% 37REVIEWS





















ACUMATICA CLOUD ERP

TOP PRODUCT

Delights 53%

HighlySatisfies

34%

AlmostSatisfies

13%

Disappoints --

85%Accounting and

FinancialManagement


32

82%


Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, sales forecasting & easy data extraction for data analysis.Mandatory Feature










4 Unit4 ERP 23REVIEWS




















RAMCO ERP SUITETOP PRODUCT

Delights 48%

HighlySatisfies

43%

AlmostSatisfies

9%

Disappoints --

85%Analytics and

Reporting


33

79%


BI and Performance Management Includes all aspects of reporting and BI analytics, as well as planning and optimization.Mandatory Feature








Oracle ERP Cloud 80% 33REVIEWS

Micr osoft Dynamics 365 for Finance and Oper ations 80% 37REVIEWS




















SAGE X3TOP PRODUCT

Delights 45%

HighlySatisfies

40%

AlmostSatisfies

13%

Disappoints 2%

81%BI and

PerformanceManagement


4 Unit4 ERP 23REVIEWS79%

34

2

3


Industry Specific Capabilities Includes all unmentioned industry specific modules and capabilities related to the primary industry of your company.Mandatory Feature









Unit4 ERP 23REVIEWS


Oracle NetSuite ERP 79% 58REVIEWS

Deltek Vision 78% 48REVIEWS

Acumatica Cloud ERP 78% 34REVIEWS

Oracle JD Edwards EnterpriseOne ERP 78% 37REVIEWS

















Delights 36%

HighlySatisfies

52%

AlmostSatisfies

12%

Disappoints --

81%Industry Specific

Capabilities


35


78%8

3

4

5

6

7

Procurement Management Includes purchasing and procurement management, as well as supplier management and optimization.Mandatory Feature













7 Unit4 ERP 23REVIEWS


















Delights 43%

HighlySatisfies

40%

AlmostSatisfies

17%

Disappoints --

81%ProcurementManagement


36


77%

Customer Relationship Management

Includes sales order management functions such as quotes, contract, marketing, and automation.Standard Feature































Delights 59%

HighlySatisfies

33%

AlmostSatisfies

6%

Disappoints 2%

CustomerRelationshipManagement


37


85%

Governance Risk and Compliance Includes governance, risk management, compliance, security management, controls and audit.Standard Feature









FinancialForce ERP 81% 22REVIEWS




















RAMCO ERP SUITETOP PRODUCT

Delights 50%

HighlySatisfies

41%

AlmostSatisfies

6%

Disappoints 4%

Governance Riskand Compliance


38


Unit4 ERP 23REVIEWS4 81%

82 %

2

3

Human Capital Management Includes employee management functions such as recruiting, payroll, development and performance management.Standard Feature









Unit4 ERP 23REVIEWS

4

Ramco ERP Suite 80% 22REVIEWS

5

Workday Financial Management 79% 50REVIEWS


Oracle PeopleSoft 78% 87REVIEWS


















Delights 38%

HighlySatisfies

50%

AlmostSatisfies

12%

Disappoints --

81%Human CapitalManagement


39

8 77%

7

6

2

3


Job and Project Management Includes all aspects of project planning management, costing and billing, resource management and controls, and product data management.Standard Feature













Unit4 ERP 23REVIEWS8

Epicor ERP 77% 59REVIEWS

















TOP PRODUCT

Delights 43%

HighlySatisfies

44%

AlmostSatisfies

13%

Disappoints --

83%Job and ProjectManagement


40

7

76%


Service Management Includes all aspects of service management, service orders, requests, field service and contracts.Standard Feature








Unit4 ERP 23REVIEWS























TOP PRODUCT

Delights 44%

HighlySatisfies

46%

AlmostSatisfies

10%

Disappoints --

83%Service

Management


41

79%

2

3

4

5


Supply Chain Management Includes all aspects of logistics, distribution, and inventory management, as well as warehouse and shipping, order promising, and asset management.Standard Feature




























CATEGORY AVERAGE 78%ORACLE E-BUSINESS SUITE

TOP PRODUCT

Delights 50%

HighlySatisfies

38%

AlmostSatisfies

11%

Disappoints 1%

84%Supply ChainManagement


42


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