DATASHEET

If patients aren’t satisfied with the care they receive at a facility, no matter how good the clinical outcome, they will tell everyone what they felt went wrong. Understanding this, all health systems perform patient satisfaction surveys–but analyzing those surveys for actionable intelligence is difficult and time consuming. The KnowledgeEdge™ Patient Experience dashboard delivers the information you need, without all that manual effort.

The Patient Experience dashboard provides valuable feedback on the quality of care as perceived by your patients. At a glance, you can see–from the patients’ point of view–how well you managed their pain, listened to their concerns, showed compassion, provided appropriate discharge instructions, and more.

From any dashboard graph, you can easily drill down to details about your best and worst performing departments, nursing units, physicians, and more.

Dashboard ValueThe Patient Experience dashboard helps you understand–from your patients’ point of view–where your healthcare system is doing well and which areas need improvement.

In addition to an intuitive summary view, the dashboard provides the details you need to make the right changes. Specifically, you can drill down to view any indicator by:

• Health system

• Business unit

• Department

• Division

• Nursing unit

• Clinical service

• Physician

• Ambulatory surgery center

• Outpatient physician office

PATIENT EXPERIENCE DASHBOARD

View of the summary tab in the Patient Experience dashboard

Click on the graphs to drill to the next level of detail. This drill down capability

allows you to see which of your hospitals or services had the most patient visits with high patient satisfaction, as shown below.

With this intelligence, you can take the appropriate measures to improve patient care–and thereby strengthen both your reputation and your bottom line.

Health Care DataWorks, Inc., a leading provider of business intelligence solutions, empowers healthcare organizations to improve their quality of care and reduce costs. Through its pioneering KnowledgeEdge™ product suite, including its enterprise data model, analytic dashboards, applications, and reports, HCD delivers an Enterprise Data Warehouse necessary for hospitals and health systems to effectively and efficiently gain deeper insights into their operations.

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