Databases in the Cloud –How Percona Helps Your

Own Experts

Bennie GrantPercona

Cloud/SaaS – Everyone’s Doing It…

Cloud is one of the most disruptive forces of IT spending since early days of digital age

• Gartner says by 2020 “Cloud Shift” will affect more than $1 Trillion in IT spending

• 69% of enterprises will shift to SaaS-only business apps by 2020*

- Compared to 75% of SMB’s

• 38% of respondents to a recent 451 Research survey stated their enterprises are prioritizing cloud over on-premises

Use of multiple clouds continues to become the norm• Best-of-breed approach saves money and mitigates risk

*2017 BetterCloud State of the SaaS-powered Workplace Report

How Can Percona Help

Make Your Open Source Database Strategy Successful

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A Little About Us…

Augment your team with a market leader in open source database management

• Technology-agnostic and committed to open source

• Recognized database performance experts

• Unparalleled open source service and support

• Fastest SLAs and response times in the industry

Avoid vendor lock-in in on-premises or cloud environments

• MySQL, Percona Server for MySQL, MariaDB, MongoDB, Percona Server for MongoDB, PostgreSQL

• Amazon AWS (EC2, RDS, Aurora and S3), Microsoft Azure, Google CloudSQL, Rackspace Cloud, MongoDB Atlas and others

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What You Should Know About Us

We believe in choices - Use the best tool for the job

We hate vendor lock-in

• We don’t do “open core” or Eventual Open Source licensing

• We believe you should use us because we are better, not because you have to

We like making enterprise features free

• You should never have to pay for features required to run your database environment

We believe in the power of the community

• Hosting trainings, webinars, Meet Ups and conferences for the community

We believe in transparency and openness

Percona Services

Services Overview

•Architecture & Design

• Performance Tuning

•Health & Performance audits

• Staff Augmentation

•Miscellaneous Consulting

•Classroom Training

•Customizable for your needs

•Online Webinar options

• Percona DBA Service

•Monthly deliverables

• 24x7x365 Monitoring & Alert response

•Best of class Technical Support

• Enterprise-wide options

• Technical Account Management

• Industry defining SLAs

SupportManaged Services

ConsultingEducation

Support vs. Managed ServiceWhat’s the Difference?

Support:

• Hands-off• Upfront expertise required for proactiveness• Appropriate customer staffing necessary• Initial investigative work period

Managed Service:

• Hands-on• We supply the expertise• Extension of your team• Total familiarity • Faster response in case of emergency

Support is best when your DBA team is large.

You need managed

service if your DBA team is

small.

When every second counts, customers choose managed service.

Support Managed Service

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Considering Cloud for your Databases…?

Remember – almost 50% of companies are considering shifting apps to the cloud

Percona can:

• Help you select the right Cloud Partner for your unique needs

- We’re unbiased and here to help YOU

• Assist your team with the migration from on-prem

- Doing it WITH your team or FOR your team – your choice

• Provide Day 2 Support to assist your Developers & DBAs

- Optimizations, design considerations, best practices, app development/iteration – not just “fixing what’s broken”

• Deliver a fully Managed Service 24/7/365

- Fully proactive maintenance, tuning and optimizations

- Business Continuity & Backups

- Alert response

Software vs. People

Amazon RDS & Amazon Aurora are “fully managed”. Do I still need Percona?

Percona DBA Service for Amazon RDS offers:

● Migration assistance

● Architecture and design

● Application DBA services including ongoing Query tuning

● Maintenance management and alerts

● Capacity planning and cost optimization

● Performance tuning

● Security assessments

● Business continuity audits

● Alert response

(These services are NOT provided by Amazon.)

Shared ResponsibilityAmazon Percona

Support Managed Service

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Specialization Options for PAAS, IAAS, and SAAS

Onboarding/Setup Activities

▪ Business Review▪ Business Continuity Assessment▪ Performance Assessment▪ Top Query Review▪ Installation of Platform▪ Configuration of alerting to align with

customer priorities

Percona DBA Service - Proactive Services

Periodic Deliverables

Realtime▪ Critical Issue Advisory▪ Security Patches▪ Known Bug Alerts

Weekly▪ Health Status Check▪ Agile Query Review ▪ Defined Maintenance and minor upgrades

Monthly

▪ Top Query Review▪ Waterfall Query Review▪ Cost Optimization▪ Performance Assessment▪ Report Card

Quarterly▪ Capacity Planning▪ Security Assessment▪ Business Continuity Assessment

Annually

▪ Application Deep Dive▪ Technology Preview▪ Annual Business Review▪ Database Roadmap

Percona DBA Service – Responsive Services

Project-based work

▪ Access to Experts

▪ Monitoring and Alert Response

▪ Critical Service Restoration

▪ Performance Analysis for Slow-

downs (RCA)

Periodic Work

▪ Architectural Changes

▪ Major version

upgrades/downgrades

▪ Implementation of new supported

technologies in existing managed

environment

Buy-Up Hours Cover any Heavy Lifting

Percona DBaaS Support Benefits

• Available for MySQL, MariaDB, MongoDB, and PostgreSQL running in Amazon RDS and Aurora, Google Cloud SQL, Microsoft Azure and MongoDB Atlas

• We are database and cloud provider agnostic, so you can use whatever products and providers you choose

• The cloud provider covers the infrastructure; we optimize and resolve issues with the database

• Database best practice guidelines mean you operate efficiently

Percona Support Tiers

Support Tiers Support Features Response Times

EssentialsSimple business and technical needs in standard environments

▪ 24x7x365 by Email and Web

▪ Standard HA

▪ Product usage and service restoration assistance

▪ Percona Software bug fixes

▪ Percona Knowledge Base

▪ Logical or streaming replication in single datacenter

▪ Sev 1 : 1H

▪ Sev 2 : 4H

▪ Sev 3 : 8H

▪ Sev 4 : 48 H

AdvancedComplex business and technical needs in demanding environments

▪ Essentials +

▪ Phone and Chat

▪ Advanced replication and HA

▪ Opt-in screen sharing and remote login services

▪ Consultative Support

▪ Percona Software hot fixes

▪ Optional Technical Account Manager

▪ Sev 1 : 30M

▪ Sev 2 : 90M

▪ Sev 3 : 2H

▪ Sev 4 : 24H

PremierThe most complex business and technical needs, in uncompromising, financially sensitive, mission-critical environments

▪ Advanced +

▪ SLA (Guarantee)

▪ Com. Bug Fixes

▪ Opt-in custom screen sharing and remote login tools

▪ Optional Emergency Onsite Visits

▪ Available Liability and Copyright Indemnity Options

▪ Assigned Customer Success Manager

▪ Sev 1 : 15M

▪ Sev 2 : 1H

▪ Sev 3 : 2H

▪ Sev 4 : 12H

Meeting you where you are

• Most of you are likely somewhere in your cloud journey:

• Thinking about it, planning it, partially or completely migrated

• Vendor lock-in within the cloud is as much of a consideration as with a database technology. Consider the options, review portability and partner with those who enable freedom to move!

• Cloud providers will take away most (some?) of the infrastructure headaches – but don’t expect them to be DBAs

• Leverage your in house DBAs and Developers as appropriate, and use folks like Percona for the expertise