dataexchange introduction to program outcomes
TRANSCRIPT
![Page 1: DataExchange Introduction to program outcomes](https://reader030.vdocument.in/reader030/viewer/2022012722/61b4949f4082b45a785635c3/html5/thumbnails/1.jpg)
Data Exchange 1
DataExchange
Introduction to program outcomes
November 2018
![Page 2: DataExchange Introduction to program outcomes](https://reader030.vdocument.in/reader030/viewer/2022012722/61b4949f4082b45a785635c3/html5/thumbnails/2.jpg)
Topics discussed
What are program outcomes?
Why do we measure outcomes?
Developing a program logic
More information
2Data Exchange
![Page 3: DataExchange Introduction to program outcomes](https://reader030.vdocument.in/reader030/viewer/2022012722/61b4949f4082b45a785635c3/html5/thumbnails/3.jpg)
In the Data Exchange
An outcome is the change in an individual, group
or family’s life following interaction with a funded
service.
Outcomes can include changes in attitudes,
values, behaviours or conditions.
They can be positive, neutral or negative, intended
or unintended.
What is an outcome?
4Data Exchange
![Page 4: DataExchange Introduction to program outcomes](https://reader030.vdocument.in/reader030/viewer/2022012722/61b4949f4082b45a785635c3/html5/thumbnails/4.jpg)
Output
• This is the number of clients or sessions
Outcome
• This is the tangible thing that changed in the client’s life
• # of clients access a services• # of sessions• # of service types delivered
Change against:• Circumstances• Goals• Satisfaction • Community domains
Shifting from outputs to outcomes
5Data Exchange
![Page 5: DataExchange Introduction to program outcomes](https://reader030.vdocument.in/reader030/viewer/2022012722/61b4949f4082b45a785635c3/html5/thumbnails/5.jpg)
Data Exchange Program Performance Story
5
Clients have improved circumstances
Clients achieve their goals/resolve their issues
Clients are satisfied with the responsiveness of services
Services are available to individuals and families
Outcomes of grants
Did we achieve what we expected?
How well is it being done?
How much is being done?
![Page 6: DataExchange Introduction to program outcomes](https://reader030.vdocument.in/reader030/viewer/2022012722/61b4949f4082b45a785635c3/html5/thumbnails/6.jpg)
First name
Last name
Date of Birth
Gender
Residential Address
Cultural and Linguistic Diversity
Indigenous status
Disability status
Consent
De-identifies a
client
Statistical Linkage Key
(SLK)
Priority requirements items
6Data Exchange
![Page 7: DataExchange Introduction to program outcomes](https://reader030.vdocument.in/reader030/viewer/2022012722/61b4949f4082b45a785635c3/html5/thumbnails/7.jpg)
SCOREStandard Client/Community Outcomes Reporting
Circumstances
Goals
Satisfaction
Community
Client needs and referral reasons
Primary / Secondary reasons for
seeking assistance
Referral Type (Internal or External)
Referral Purposes
Service setting
Attendance profile
Income frequency
Month / Year of first arrival in Australia
Visa Type and Ancestry
Is client a carer
NDIS eligibility
Homeless indicator
Household composition
Highest level of education /
qualification
Employment status
Main source of Income
Approximate gross income
Extended Client demographic detail
Assessed by:SCORE directly: Client / practitioner / joint / support
person Validated outcomes tool: Client / practitioner / joint / support
person
Partnership approach data items
7Data Exchange
![Page 8: DataExchange Introduction to program outcomes](https://reader030.vdocument.in/reader030/viewer/2022012722/61b4949f4082b45a785635c3/html5/thumbnails/8.jpg)
GOALS SATISFACTION COMMUNITYCIRCUMSTANCES
I am better able to deal
with issues that I sought
help with
I am satisfied with the
services I have received
The service listened to
me and understood my
issues
Community infrastructure
and networks
Group / community
knowledge, skills,
attitudes and behaviours
Organisational
knowledge, skills &
practices
Social cohesion
Changed behaviours
Changed impact of
immediate crisis
Changed knowledge &
access to information
Changed skills
Empowerment, choice
and control to make own
decisions
Engagement with
relevant support services
Age-appropriate
development
Community participation
& networks
Education & skills
training
Employment
Family functioning
Financial resilience
Housing
Material wellbeing &
basic necessities
Mental health, wellbeing
& self-care
Personal & family safety
Physical health
SCORE domains summary
8Data Exchange
![Page 9: DataExchange Introduction to program outcomes](https://reader030.vdocument.in/reader030/viewer/2022012722/61b4949f4082b45a785635c3/html5/thumbnails/9.jpg)
Data Exchange 1
Why do we measure outcomes?
![Page 10: DataExchange Introduction to program outcomes](https://reader030.vdocument.in/reader030/viewer/2022012722/61b4949f4082b45a785635c3/html5/thumbnails/10.jpg)
We measure outcomes to understand the difference programs are
making in clients lives.
Why do we measure outcomes?
4Data Exchange
![Page 11: DataExchange Introduction to program outcomes](https://reader030.vdocument.in/reader030/viewer/2022012722/61b4949f4082b45a785635c3/html5/thumbnails/11.jpg)
The benefits for clients
Confirming that needs have been met
Opportunity to reflect on
progress
Altruism -Improved
services for other clients
Feeling valued
5Data Exchange
![Page 12: DataExchange Introduction to program outcomes](https://reader030.vdocument.in/reader030/viewer/2022012722/61b4949f4082b45a785635c3/html5/thumbnails/12.jpg)
The benefits for organisations
Highlights
performance
Monitor impact of initiatives
Identifies services
that lead to better outcomes
Provides evidence
6Data Exchange
![Page 13: DataExchange Introduction to program outcomes](https://reader030.vdocument.in/reader030/viewer/2022012722/61b4949f4082b45a785635c3/html5/thumbnails/13.jpg)
Data Exchange 1
How to find program outcomes
![Page 14: DataExchange Introduction to program outcomes](https://reader030.vdocument.in/reader030/viewer/2022012722/61b4949f4082b45a785635c3/html5/thumbnails/14.jpg)
How to find your program’s outcomes
10Data Exchange
![Page 15: DataExchange Introduction to program outcomes](https://reader030.vdocument.in/reader030/viewer/2022012722/61b4949f4082b45a785635c3/html5/thumbnails/15.jpg)
Example of a program aim
11Data Exchange
![Page 16: DataExchange Introduction to program outcomes](https://reader030.vdocument.in/reader030/viewer/2022012722/61b4949f4082b45a785635c3/html5/thumbnails/16.jpg)
Data Exchange 1
Developing a program logic
![Page 17: DataExchange Introduction to program outcomes](https://reader030.vdocument.in/reader030/viewer/2022012722/61b4949f4082b45a785635c3/html5/thumbnails/17.jpg)
Issu
es
INPUT OUTPUTSINPUTS UTPUTS OUTCOMES
Long-Term outcomesThe longer-term social, economic, and/or environmental changes to life status due to a program.
Intermediate outcomesMeasurable changes in attitudes, behaviours, or decision making directly attributable to the program or initiative.
Inputs
Resources
Resources put into a
program.
Examples are money,
staff, time, facilities,
equipment etc.
Outputs
Action
The processes or
actions that produce
the desired outputs
and, ultimately,
outcomes.
Action describe ‘what
we do’.
Participants
Products or
services resulting
from the program.
Examples are the
number of people,
cases, sessions or
activities.
Outcomes
Short-Term outcomesMeasurable changes in skills, attitudes and knowledge conditions directly attributable to the program or initiative.
Parts of a program logic
Program Aim/s:
13Data Exchange
![Page 18: DataExchange Introduction to program outcomes](https://reader030.vdocument.in/reader030/viewer/2022012722/61b4949f4082b45a785635c3/html5/thumbnails/18.jpg)
Identifying your outcomes
INPUT OUTPUTSINPUTS UTPUTS OUTCOMES
Program aim/s:
Inputs Outputs Outcomes
Long-termIntermediateShort-termAction Participants
To improve child, individual, family and community wellbeing
Funding (for delivery of program specific activities)
Staff engaged
Partnerships in Sector
Information developed
Counselling offered
↑ sessions of early intervention services
↑ referrals
↑ activities for vulnerable individuals
↑ personal safety
Stronger family relationships
↑ parental capacity
↑ community connectedness
↑ individual functioning
↑ family functioning
↑ child wellbeing
↑ community functioning
↑ individual and family wellbeing
↑ economic engagement
More cohesive communities
16Data Exchange
![Page 19: DataExchange Introduction to program outcomes](https://reader030.vdocument.in/reader030/viewer/2022012722/61b4949f4082b45a785635c3/html5/thumbnails/19.jpg)
INPUT OUTPUTSINPUTS UTPUTS OUTCOMESOutputs Outcomes
Long-termIntermediateShort-termAction Participants
Program aim/s: To improve child, individual, family and community
wellbeing
Information developed
Counselling offered
↑ personal safety
Stronger family relationships
↑ parental capacity
↑ community connectedness
↑ individual functioning
↑ family functioning
↑ child wellbeing
↑ community functioning
↑ individual and family wellbeing
↑ economic engagement
More cohesive communities
Community
participation &
networks
Employment
Family
functioning
Link your logic to outcomes
↑ sessions of early intervention services
↑ referrals
↑ activities for vulnerable individuals
17Data Exchange
![Page 20: DataExchange Introduction to program outcomes](https://reader030.vdocument.in/reader030/viewer/2022012722/61b4949f4082b45a785635c3/html5/thumbnails/20.jpg)
Most Relevant SCORE
Family and Relationship Services:
18Data Exchange
![Page 21: DataExchange Introduction to program outcomes](https://reader030.vdocument.in/reader030/viewer/2022012722/61b4949f4082b45a785635c3/html5/thumbnails/21.jpg)
Templates for you to use
Activity: Work out your program’s logic
19Data Exchange
![Page 22: DataExchange Introduction to program outcomes](https://reader030.vdocument.in/reader030/viewer/2022012722/61b4949f4082b45a785635c3/html5/thumbnails/22.jpg)
Data Exchange 1
More information
![Page 23: DataExchange Introduction to program outcomes](https://reader030.vdocument.in/reader030/viewer/2022012722/61b4949f4082b45a785635c3/html5/thumbnails/23.jpg)
Visit the Data Exchange website for more information:
Guide to measuring outcomes Data Exchange Protocols
Additional guidance for using
SCORE with clientsUsing SCORE to report
outcomes
Useful resources
21Data Exchange
![Page 24: DataExchange Introduction to program outcomes](https://reader030.vdocument.in/reader030/viewer/2022012722/61b4949f4082b45a785635c3/html5/thumbnails/24.jpg)
More information
Data Exchange website:
https://www.dex.dss.gov.au
DEX Helpdesk: 1800 020
283 or
dssdataexchange.helpdesk
@dss.gov.au
Subscribe to keep up to date
22Data Exchange