datavail customer overview

datAvail Managed ServicesOverview

4/24/2009 2www.datavail.com

The Services Shift

Staffing – Companies hire, train, manage, provide salary & benefits, and pay taxes for part-time and full-time employees while constantly gauging and improving their productivity

Consultants – Companies engage consultants/contractors on an hourly pay basis for specific ongoing work or project deliverables and while expensive, are easier to engage and dis-engage

Outsourcing – Companies "outsource" by moving a particular task outside an organization’s boundaries for a more cost-effective and higher quality way to perform those activities

Offshoring – Companies "offshore" by moving a function to another part of the world either outsourced or within the same company to further reduce costs and improve quality & process

Managed Services – Companies engage Managed Service Providers (MSPs) by moving a particular task or function outside an organization's boundaries to either on-shore, off-shore, or mixed service providers for even greater cost-effectiveness, higher quality, improved processes, ease of engagement, and less management overhead

Employee(s)

Contractor(s)

Outsourcing

Offshoring

Managed Services


The Challenge: Do More with Less

Working within already-constrained budgets• Need to obtain or augment DBA capacity with

the same or smaller budget• Pressure to put more resources on development• Increasing storage, server and license costs

Staying focused on business priorities• Difficult to consistently free up key IT resources to focus on

development priorities, rather than on firefighting and maintenance• Falling behind in releases, patching, proactive tuning and scalability

Managing staffing challenges with fewer resources• Disruption from turnover and loss of tribal knowledge• Budget constraints limiting ability to hire full-time people to cover

the range of skill sets needed• Need high-end DBA support without the cost of a full-time employee or contractor• DBA burn-out due to working off-hours and performing mundane activities

Many organizations face these challenges in managing the DBA function


datAvail Solves These Challenges…

We offer multiple database experts on-demand!

We have experienced DBAs working 24x7 for live support!

We provide robust software & tools that monitor your databases!

We extend or become your database management team and save you money!

“datAvail’s method is particularly cost-effective. datAvail is a critical part of our operation."

-- Rob Hagens, CTO, Envysion


Make your life better!

As a DBA• By not having to constantly work off-hours…• By having other DBAs to collaborate with and delegate to…• By getting reliable monitoring, notification, and performance trending …

As a Manager• By insuring that your databases have full-time DBA attention…• By alleviating the burden of hiring, training, managing, and losing DBAs…• By getting your current resources to focus on highly visible tasks and initiatives…

As an Executive• By saving significant costs both directly and indirectly…• By ensuring that your systems are running and scaling accordingly… • By eliminating unneccessary risk, non-compliance, and business interuptions…

“We are bringing scale to companies that cannot afford scale but need that scale to be safe and competitive."

-- Mike Jones, CEO, datAvail Corporation


What is datAvail?

datAvail consists of:• An highly experienced staff of over 80 DBAs• A virtual DBA team committed to understanding customer

database environments and making them better• A service model that includes round-the-clock monitoring,

support, administration and/or database architecture services

Our experience includes:• A leadership team with decades of real-life experience leading

large IT organizations and database infrastructures• A comprehensive technical staff with real-world experience on

the latest technologies in complex environments• Experience serving over 50 current major customers and

hundreds of other database support engagements

Our locations:• Broomfield, Colorado: Headquarters & Client Services office• Mumbai, India: Support Services office


Database Experts 24x7 and On-DemandExtend your database team and save money• Enjoy the productivity and tools of over 1½ DBA's for the cost of one junior-level DBA*

* Based upon Robert Half Technology's 2009 Salary Guide, Low-Point DBA salary in Denver, Co market

• Get a US-based Primary DBA who provides "tap-on-the-shoulder" accessibilty, collaboration, best practices and escalation

• Get experienced off-shore DBA attention 24x7 for routine database support• This gives you the right expertise on the right tasks at the right price, often simultaneously

Rely on datAvail’s expertise to optimize your staff• Supplement your staff and offset on-call burdens with 24/7/365 live support from experts in Oracle,

SQL, MySQL and Oracle Application databases• Offload routine work and ramp resources up or down for projects, growth and turnover• Add to your team's expertise with the collective knowledge of over 80 DBAs

Maintain control of your database environment• Gain a virtual DBA team committed to managing and understanding your environment• Keep your database current with DBAs up-to-date on the latest releases, issues and fixes

“We now have a whole team of experts, around the clock, instead of relying on two or three individuals who couldn’t possibly have the time and experience of the datAvail team.”

-- Jason Tibbs, IT Director, Zayo


What are datAvail customers asking for?

Are my systems up & running?• datAvail's Delta Monitoring System® platform watches for critical alarms, alerts, and trending• datAvail's 24x7x365 live support team provides immediate DBA attention to database issues/alerts

Can you perform specific database tasks for me?• datAvail's highly experienced DBA staff reviews, executes, communicates, and tracks requests 24x7 • Typical requests include DB refreshes, SQL tuning, patching, DDL/DML apply, and root cause analysis

Can you improve my database performance & reliability?• datAvail Primary DBAs understand your business/system requirements and provide real-world

solutions according to your scalability, recoverability, availability, and response time objectives• datAvail DBAs run health checks, evaluate metrics, and apply the latest tuning techniques to plan,

project, and ensure database health both now and in the future

Can you assist with projects & initiatives?• datAvail provides partial or full project support with all levels of DBA expertise and collaboration• datAvail's experience in advising, planning, coordinating, testing, and implementing major projects is

critical when customers need full support or to just ratify their own solutions


What you can count on from datAvail

Deep Understanding of Your Database Systems - A US-based Primary DBA is accountable for overall performance and support with tap-on-the-shoulder accessibility

24/7/365 Support - Domestic and offshore datAvail employees support live round-the-clock monitoring, management and service requests

The Right Tools - Delta Monitoring System and Data Palette tools detect and predict database issues and automatically opens trouble tickets

Proactive and Reactive Monitoring – Ticketing/Workflow system automatically routes, tracks and escalates issues and ensures timely resolution

Respect for your Environment - Your DBA performs periodic health checks and audits to improve database performance and follows your change control processes and security procedures

Easy Access - Web portal provides access for customer initiated service requests and incidents and provides visibility to resolution progress

Accountability for Results - Monthly reports track activity, value and demonstrated performance

“They solve our headaches before they become nightmares.”

-- Mark Hansard, VP of IT, Virtela Communications


Customers Trust Us

http://www.caloptima.org/index.asp

https://radium.drfirst.com/index.jsp

http://www.icwgroup.com/index.html


Flexible Service OfferingChoose the combination of services that is right for your business – from staff and skill augmentation to full end-to-end support.


Customer Solution Examples Size Industry Situation SolutionSmall Education

(Multi-location)

Staffing constrained by tight budgets to a single SQL DBA yet business requirements demand robust database design and operation

• datAvail provides architecture support, database administration, tuning, monitoring and incident management for less than the cost of a mid-level DBA• Allows a single DBA to operate with the capabilities of a

Fortune 500 DBA shop

Medium Telecom Data-intensive business requires ongoing development support and sustained high performance

• Proactive maintenance from datAvail provides consistent performance while allowing on staff DBA to focus on development

Large Online Media Senior DBA walked out leaving no documentation on how to keep the company’s mission critical database running

• Restored , stabilized and documented database minimizing revenue loss from online sales• datAvail team approach eliminates single point of failure to

prevent future issues

Large Finance 3 Senior Level Oracle DBAs distracted from development work and struggling to provide 7 day a week on call plus vacation coverage

• By providing around-the-clock monitoring, job failure detection and recovery, datAvail reduced staff burnout and improved database stability and performance • Enables existing DBAs to focus on business priorities

Global Distribution Business integration requires consolidation of worldwide legacy applications onto a single Oracle Release 12 RAC environment

• Seamlessly augmented internal team with onshore and offshore R12 experts to keep project on schedule• Offloaded backup, patching and maintenance to free up

existing staff to focus on project work

Medium Industrial Mid-size DBA shop requires extended support in a PCI compliant environment

• Supported PCI compliance certification while extending the capabilities of the internal staff with remote database administration and service request support


Easy to do business with

Nominal one-time monitoring setup fee

Monthly database management fee is priced to your requirements

Additional architecture and professional services available on an hourly basis


Start Saving Now

Get greater database reliability and savings while liftingthe burden of expensive and hard to manage DBAs…