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KM ASIA 2010 Knowledge Management as Key Ingredients of Success in POKM @ MAHB 0 Key Ingredients of Success in MALAYSIA AIRPORTS HOLDINGS BERHAD (MAHB) Presented by DATO’ IR ABDUL NASIR ABDUL RAZAK and KM Unit Team

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Page 1: Dato ir abdul nasir abdul razak

KM ASIA 2010

Knowledge Management as Key Ingredients of Success in

POKM @ MAHB

0

Key Ingredients of Success inMALAYSIA AIRPORTS HOLDINGS BERHAD (MAHB)

Presented byDATO’ IR ABDUL NASIR ABDUL RAZAK

and KM Unit Team

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Outline�Who am I�KM Evolution in Malaysia Airports�Culturalise KM in Malaysia Airports�Technologies as an enabler platform in

the organisation as a wholethe organisation as a whole�Continuous knowledge retention in

Malaysia Airports�Moving forward

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MAHB PROFILEMalaysia Airports Holdings Berhad was established f ollowing the corporatization of the Department of Civil Aviation (DCA) on Nov 1, 1992MAHB took over the overall management operation and maintenance of all commercial airports in Malaysia including STOL’s.

MAHB Vision"World Class Airport Business.“

Mission Statement� Providing world-class aviation gateways

�Managing cost-effective airport network and services� Exceeding the expectations of customers, shareholders and other Stakeholders.

MAHB Vision"World Class Airport Business.“

Mission Statement� Providing world-class aviation gateways

�Managing cost-effective airport network and services� Exceeding the expectations of customers, shareholders and other Stakeholders.

POKM @ MAHB

2International airports (5)Domestic Airports (16)

STOL Ports are not indicated (18)

Nature of Business� Aeronautical operations� Commercial activities – non-

aeronautical revenue e.g. retail, food & beverages, parking facilities, Free Commercial Zone, leasing commercial spaces, etc

� Others business activities e.g. agricultural and horticultural, project management, hotel, ICT, auction, event management, overseas venture, fueling, etc

KM Policy:We shall deliver world class technical specialist services to meet stakeholders satisfaction by farsighted planning and prudent development strategy company-wide via knowledge-savvy

workforce, effective communication, dynamic tools and value optimization

KM Policy:We shall deliver world class technical specialist services to meet stakeholders satisfaction by farsighted planning and prudent development strategy company-wide via knowledge-savvy

workforce, effective communication, dynamic tools and value optimization

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MAHB PROFILE

Malaysia Airports Holdings Berhad was established f ollowing the corporatization of the Department of Civil Aviation (DCA) on Nov 1, 1992MAHB took over the overall management operation and maintenance of all commercial airports in Malaysia including STOL’s.Corporatization of MAHB was in line with the Govern ment’s privatization policy introduced in 1983, aimed at ;�lessening financing and administrative burden of go vernment; and�providing an opportunity for the private sector to participative actively in the economic development of the

country.

Strategic FocusStrategic Focus

Sabiha Gocken International Airport,

Turkey

Sabiha Gocken International Airport,

Sabiha Gocken International Airport,

Turkey

Hyderabad International Airport, India

Male International Airport, MaldivesStrategic Focus"World Class Airport Business.“

Mission Statement� Providing world-class aviation gateways

�Managing cost-effective airport network and services� Exceeding the expectations of customers, shareholders and other Stakeholders.

Strategic Focus"World Class Airport Business.“

Mission Statement� Providing world-class aviation gateways

�Managing cost-effective airport network and services� Exceeding the expectations of customers, shareholders and other Stakeholders.

TurkeyInternational Airport, Turkey New Delhi

International Airport, India

Madinah & Jeddah International Airport,

Saudi Arabia

Khartoum International Airport, Sudan

Operated by MAHB

Under proposal

Airport, Maldives

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About Me

• KM is about culture, not technology • Not as a project but as a JOURNEY!• KM = Tacit + Explicit• Believe KM is a key for present and future• Believe KM is a thing well worth investing• Believe KM is a thing well worth investing• Believe KM as one of an increasing number of

intangibles/ tangible• Believe KM driven by top management / CKO• Passionate about using KM to create and improve

- Processes / Services- Innovation

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Biodata �Started career in the Public Works Department in 1982, working in Oil and Gas sector then working for several years in Singapore in the high-rise building construction before joining Malaysia Airports in 1993.

�Previous posts include Project Manager for KLIA development, Manager of Infrastructure and other buildings, MA (Sepang). Assistant Project Manager of National Exhibition and Convention Center MAHB, Senior Manager for Technical Research and Planning MAHB before assuming the current position.

Education

2003: Msc. In Integrated Construction Project Management (UiTM) Shah Alam

1987: BSc. In Civil Engineering (Hartford), Connecticut, USA

1982: Dip. In Civil Engineering (UiTM) Shah Alam

1979: Certificate in Civil Engineering (Hydraulics and Public Work), PUO ,Ipoh

�Also directly involved in the major airport infrastructural project such as planning, design and construction of LCC Terminal; upgrading of KLIA; planning, design and implementation of National Airport Master Plan.

POKM @ MAHB

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Current position:

Duration - 2002 – PresentDesignation - General ManagerDepartment - Planning and development, MAHB

PROFESSIONAL Memberships’�Member, World standing Committee on Safety and Technical, Airports Council International (ACI), Geneva, SWITZERLAND

�Committee member responsible for the development of ACI Terminal Design Manual to be launched for use for reference indesigning airport terminal amongst member state�Graduate Member Board of Engineer Malaysia (BEM)�Members Society of American Value Engineer (SAVE)�Member Malaysian Institute of Value Management (IVMM)�Institute Value Management of Malaysia�Malaysia Institute of Management (MIM)�Chairman / Project Champion on Steering Committee Lean Six Sigma Programme

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My TeamGeneral Manager

PLANNING(23 staff)

TECHNICALEXCELLENCE

(18 staff)

PROJECT MANAGEMENT

OFFICE(24 staff)

CLIENT OFFICE SPECIAL PROJECT

(25 staff)

Total staff= 90

personnel

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Key success factor

• Management buy-in• Passion about the subject• Predictive problem solver• Lots of reading – promote e-book, audio book• Innovative knowledge corners• Latest repository – software & hardware• Explore latest software technologies for open

community collaboration• Simplied process – creating platform for whole

community

7

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KLIA 1 & KLIA2

KLIA 1

8

Proposed KLIA2

KLIA 1

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Accolades

9

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Framework

Collaborative Office Environment

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KM Formulae

• Knowledge –Based Organisation (KBO)

KNOWLEDGE INTERNALISATION

• Follow existing Roadmap using:

- K-Sharing using

K-UTILISATION

• Follow existing Roadmap

• National

K-CREATION

• Communities if Practices (CoPs)

• K-professional

KBO TRANSFORMATION

• Establishment of CKO

• e-library, e-repository

• K-worker

KNOWLEDGE INTERNALISATION

‘08 – ‘09 ‘09 – ’10 ’10– ‘11 ’11 – ‘12 ’12 and beyond

• Formation of business partnership with external associates

• Most Admired Knowledge Enterprise (MAKE)

• Preserve in journal

- K-Sharing using physical architecture, culture driven k-tools and existing technology

- K-Preservation using existing technology and Innovative Knowledge Professionals

• National recognition

• To emulate current success to others

• Establish K-sustain strategies

• After Action Review

• Development of internal consultation

• KM Portal enhancement

• K-worker community

• K-measurement

• Establish of K-enablers

• KM Case Study/ Journal at MAHB

First Wave Second Wave Third Wave

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KM Evolution in Malaysia AirportsWhere We Are NOW??�New corporate office

�Malaysia Airports portal�Communities of Practices (CoPs)

2010

PeopleCulture change

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2004 Where we started??

� Management Buy-In

� Consolidate all Malaysia Airports’s website into www.malaysiaairports.com.my

� Establishment of K-Office

ProcessTechnology

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K-Office

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Knowledge Management System for collecting, organising, collaborating and disseminating

knowledge

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e-Repository

One stop info for internal

POKM @ MAHB

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One stop info for internal airport communities

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Knowledge Sharing Session (KSS)

Exchange ProgramValue Management team

workshop

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Townhall with Managing Director and Chairman

KSS with Top Management

KSS on Techno Economic KSS on Project

Management

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Value Management

VALUE

Satisfaction of Needs

Use of

What is necessary

for a desired

user

2010

Project Value: RM 303,989,429

Saving through VM: RM 51,732,006

2009

Project Value: RM 339,512,767

POKM @ MAHB

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Use of Resources

Everything that is

required to satisfy needs

Saving through VM:RM 32,621,000

2008

Project Value: RM 231,983,712

Saving through VM: RM 62,678,519

Page 18: Dato ir abdul nasir abdul razak

The Conventional Approach vs the VM Approach

VM Approach

Individual Efforts (Silos)

Procurement

Finance

VM Specialist

VM Approach

Team Effort (Cross Functional)

Stakeholders

Knowledge

Management

IT management

Operation &

Maintenance

Engineers

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Previous Corporate Office

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New Corporate Office

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Enterprise Content Management System

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Study visit and conference

Incheon Int Airport

KM Asia 2008

Bank Negara Malaysia

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Airport

Sydney & Adelaide Int Airport

Global Emerging Knowledge Organisation (GEKO)

University Science Islam Malaysia (USIM)

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Corporate websitewww.malaysiaairports.com.my

POKM @ MAHB

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Portal / Facebook

POKM @ MAHB

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Communities of Practices (CoPs)

CoP AVSEC

CoP EngTangible

CoP Admin

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CoP AFRS

CoP Operation

Tangible KM Product

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e-Bulletin & magazine

External

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KM Bulletin

Platform to share knowledge virtually and preserve in the server

Internal

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‘Teh tarik’ session, ‘Mee kolok’ session, ‘Nasi Dagang’ Session, ‘Nasi Kerabu’ Session, Morning with Airport Manager (AM)

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Knowledge Professionals

�Certified Project Management Program (PMP)�Council Member to Institute of Value Management

Malaysia �Professional Engineer (Ir.) recognition by Board of

POKM @ MAHB

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�Professional Engineer (Ir.) recognition by Board of Engineers Malaysia

�Member to ACI World on Safety and Technical Standing Committee

�Member to Airport Management Professional Accreditation Programme (AMPAP)

�Master / Phd

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Rewards & recognition• CoPs of The Year• Knowledge Sharing Best Presenter• Innovative Idea of The Year• Sponsorship

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Continuous Knowledge Retention in MAHB

Knowledge Walk Away

Brain Drain

Retired Employees

To Retain Knowledge

One-stop repository centreUse

Reuse

Innovation ideaStaff Exchange program

Job rotationFertilisation Program

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Moving forward

�Beyond 2010 – KM implementation across MAHB

�transform MAHB as Knowledge-based Organisation in Malaysia

�Recognised at Most Admired Knowledge

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�Recognised at Most Admired Knowledge Enterprise (MAKE)

�secretariat for KM at national level

�Preserve our journey in a journal

Page 32: Dato ir abdul nasir abdul razak

THANK YOU

POKM @ MAHB

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