david bigham booking client. a ‘client’ is a piece of software that uses the services of a...
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![Page 1: David Bigham BOOKING CLIENT. A ‘client’ is a piece of software that uses the services of a server. Note: Other things also use the server. BOOKING CLIENT](https://reader036.vdocument.in/reader036/viewer/2022062322/5697bfc31a28abf838ca549a/html5/thumbnails/1.jpg)
David Bigham
BOOKING CLIENT
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A ‘client’ is a piece of software that uses the services of a server.
Note: Other things also use the server.
BOOKING CLIENT OVERVIEW
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SCREEN POPSAppears when a call is answered (must have connection to phone system)
ProvidesOperator notesAddresses commonly usedCurrent bookingsModel bookingsBookings from recent pastCancelled bookingsFuture bookingsAction bookings
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LOST PROPERTYRecord
NamePhone numberBooking numberOR date/timeNotesNotes on item(s) lost
Driver can record items found
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ADDRESS QUALIFIERSLink information to an address
Notes for operatorNotes for driverAutomatically set attributes
Can apply to area, street or place
Added / edited from Manage Addresses F11
Examples …
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ADDRESS QUALIFIERSOperator Notes
If ‘Arrowtown’ used as a destination then display a note to the operator
Result
‘Manual’ — note disappears if selection made or when booking completed or cancelled
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ADDRESS QUALIFIERSBooking Attributes
‘Automatically apply’ — attribute is set automatically without the operator needing to do anything (marked with light blue border on booking form)
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ADDRESS QUALIFIERSDriver Notes
Driver note ‘Manual’
Operator must add note (append option)
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ADDRESS QUALIFIERSOptions
Force selection Operator must perform action before alert is dismissed
Automatically apply Applied to booking automaticallynot applicable for operator notes
Manual Nothing happens unless operatorapplies change
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ALERTS on PROBLEM BOOKINGS
An alert is given if there’s a problem dispatchingAddress blacklisted by some driversNo suitable car
Too many passengers (above)Inconsistent attributese.g. WAT and SedanNo suitable car workingBlacklisted by everyone
Manual dispatch set
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MANAGED BOOKINGS 1When ‘tight’ control is required
‘Drag’ job down to give to a car or ‘drag’ back
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MANAGED BOOKINGS 2
* Configurable** Calculated using configurable average speed
Buffer at start *
Estimatedjob time **
Estimatedtravel time from previous drop off
Buffer for drop off *
Possible clash
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MANAGED BOOKINGS 3
Select attributese.g. WAT
Start now
Step back 24 hours
Step forward 24 hours
Adjustscale
Save changes
Clearchanges
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END JOB
If the car is ‘stuck’ on engaged use the ‘End Job’ option.
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VEHICLE STATUSShows status of car
Flag Comments
b Vehicle is booked.
e Vehicle is engaged. The Meter is on.
v Vehicle is vacant. The Meter is off.
r Driver has registered for cover work.
c Vehicle is NOT connected to system.
p Driver has pressed the panic button.
l Vehicle is NOT logged into the system.
u Vehicle is connected and logged into the system.The Driver has logged in but is unavailable.
g Vehicle is connected and logged into the system but does NOT have a valid GPS location.
x Driver has been penalised.
k Driver has been dispatch locked.
o Driver is out of car.
Letters use for other information
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DISPATCH QUEUES COLUMNSRight click on queue header to select the content
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COMBINED QUEUEFile/Settings
Select queues to be in combined queue
Need restart. Get combined queue
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REMINDERSUpdate Java
64-bit (if OS supports)Keep Updated (e.g. current is now 1.8.0_60)
Security updates (e.g. SSL support dropped, TLS only)
Recent OS
64-bitPlease no Windows XP (not even Microsoft supports it!)Keep Updated
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