Mr. David BirdInterweaving Culture into Responsible Gaming

Interweaving Culture into Responsible

Gaming

David BirdManager of Responsible Gaming and Social Responsibility

Saskatchewan Indian Gaming Authority

How many Responsible

Gaming Specialists does it take to change a light bulb?

Introduction

Presentation Outline

Methodology

SIGA Responsible

Gaming Strategy

Final Thoughts

“Rezponsible Gaming”

How big of a role does culture or ethnicity play

in Responsible Gaming?

Have a look around the room?

Consider the Gaming Floor

SIGAResponsible

GamingStrategy

Play Responsibly

Tâpwêwin - Speaking the truth

Pimâcihowin -Way of Life

Miyo-wîcêhtowin - Good relations

Miskâsowin - Sense of belonging

Wîtaskêwin - Living together

SIGA Guiding Principles

SIGA will strengthen the lives of First Nations people through employment, economic growth, positive community relations, and financial self reliance.

This will be done through the operation of distinctive First Nations gaming destination resorts that reflect the traditional aspects of our First Nations culture and hospitality.

SIGA Mission Statement

Basic RG Messages

Play Responsibly

SIGA Responsible Gaming Strategy

Play Responsibly

Four Main Responsible Gaming Messages

Responsible Gaming Items

Play Responsibly

What Patrons Need to Know

Responsible GamingTraining

Play Responsibly

Patron Interactions

Daily OperationsGreeting at the doorPlayer card requestsNormal game playJackpots

Patron RequestsHow does this game work

Where do I find.…How do I get…

Concerned OtherSpouse, Friend, StaffFamily MemberCommunity memberAnother Patron

Red Flag BehaviourComplaints

Negative commentsExceeding Limits

Emotional OutburstsPhysical Outbursts

4 Types of Patron Interactions

Play Responsibly

Patron Interaction Process

Follow UpCheck inMaintain the relationship

AssessWhat is the issue

Know the player/patronResearch

ResolveSolve the issueKeep in mind not all issues can be resolved in one conversation

EngageHave a plan/be prepared Formulate first response

Roll with the conversation

Patron Interaction Process

Other RG Resources

Play Responsibly

Myths and Misconceptions

Due to WinGamblers fallacy“So close” – Near MissesOverestimating chances“Play until it pays”

Mysterious ForcesLuck

SuperstitionRitual

Sixth senseDreams

Cognitive DistortionsConspiracy theory(Government or casino fix)Illusion of ControlSelective MemoryPersonification of device

PatternsSystems

Beating the oddsFavourite machines

Playing at specific times/days

Myths and Misconceptions

Play Responsibly

Why Do People Gamble?

ConditioningGambling CultureTraditionsExposed to it dailyFaulty cognition

DesireWant to win

For entertainmentSupport worthy causes

ResourcesMoneyCasino/VLT/Lottery kioskComputer

AbilityKnow the game

Access to the gameAllowed to participate

Why Do People Gamble

Play Responsibly

Causes of Problem Gambling

Psychological FactorsEscapeMood AlterationStress

Spiritual FactorsBeliefs

WillpowerHolistic/Balance

Ceremony

Sociological FactorsCultureEnvironmentAccess to gamesSocietal Norms

Biological FactorsBrain Chemistry

Neurological

Causes of Problem Gambling

Play Responsibly

What Are We Assessing

PatronsPlayer Card dataBehaviourInteractions

Gaming EnviromentFloor Plan

LocationHours of operation

MarketingCMS and Security data

StaffRG TrainingMessages staff shareInteractionsReferrals

GamesSlots and Tables

Rules and regulationsMessages

Game features

What Are We Assessing

Play Responsibly

Responsible Gaming Skills

KnowledgeCasino OperationsGaming Floor cultureRG and PG resourcesMotivational InterviewingStages of change

Self CareDebriefing

Personality AttitudeTraining

Stress Management

InterpersonalCommunicationTeacherListeningPatience

Player AnalysisAssessing BehaviourAssessing situations

Knowing Player

Responsible Gaming Skills

Other PatronsHow patrons react and interact with one another

Gaming EnvironmentHow patrons react and

interact within the venue

StaffHow patrons react and interact with staff

GamesHow patrons react and

interact with games

Player Analysis

Methodology for Interweaving

First Nation Culture into Responsible Gaming

Play Responsibly

Oral Tradition

The SpiritThe Circle

Harmony and BalanceRespect

“All My Relations” – InterconnectednessEarth Connection

Path of Life ContinuumLanguage

Primary Concepts in First Nation Culture

Nêhiyaw

Newo – Four Ayaw - Body

Final Thoughts

Simply placing symbols and pictures on RG material

Simply translating RG info into another language

Making sure “z” is in all “Rezponsible Gaming” material

Reinventing the Responsible Gaming wheel

A process for teaching First Nation culture

What it is not?

Respect for the culture/customs of your area

Understand the distinction between culture, customs, and spirituality

Allowing freedom to express, research, develop, make mistakes

Allowing cultural expression to be a natural part of the operation

Creates a sense of inclusion

Where on the circle are you?

Thank You

Session Evaluation

1. The information presented was useful to me

a. Strongly agree

b. Somewhat agree

c. Neither agree nor disagree

d. Somewhat disagree

e. Strongly disagree

2. The information presented was clear and organized

a. Strongly agree

b. Somewhat agree

c. Neither agree nor disagree

d. Somewhat disagree

e. Strongly disagree

3. I would recommend this session to a friend/colleague

a. Strongly agree

b. Somewhat agree

c. Neither agree nor disagree

d. Somewhat disagree

e. Strongly disagree

4. I learned something new

a. Strongly agree

b. Somewhat agree

c. Neither agree nor disagree

d. Somewhat disagree

e. Strongly disagree

5. The presenter(s) was/were engaging

a. Strongly agree

b. Somewhat agree

c. Neither agree nor disagree

d. Somewhat disagree

e. Strongly disagree

6. Please rate this session overall

a. Very good

b. Good

c. Average

d. Poor

e. Very poor