david zinger · the connection culture manifesto “david zinger’s zengage delivers an...
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ZENGAGEHow to get more INTO your work
to get more OUT of your work
David Zinger
From the founder of the Employee Engagement Network
Foreword by Peter W. HartIllustration and Design by John Junson
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Acclaim for David Zinger’s Zengage How to get more into your work
to get more out of your work
“From the heart, mind and soul of David Zinger, a man in the midst of the employee engagement movement, comes a set of reflections on the many facets of employee engagement. With each page, David unwraps a single thought, a tile, if you will, and places it before us. Taking time to reflect on each thought and how it applies to one’s life, produces a complex yet simple and elegant mosaic of greater insight, self awareness and balance. By the end, Zengage prepares readers to move forward in a healthier, more centered and productive state.”Michael Lee Stallard, Author, Fired Up or Burned Out and The Connection Culture Manifesto
“David Zinger’s Zengage delivers an experience, not just a read. Each lesson engaged me in the moment and surfaced again in a real-life, teachable moment. There is no wasted space, but the right amount of white space for personal growth.”Steve Roesler, Principal and Founder, The Steve Roesler Group
“Zengage offers fast, useful tips to help you find the space you need to get engaged or re-engaged in your life’s work. David Zinger has done a great job blending his unique sense of humor into this wonderful book to create something managers can read, use, and share with their employees. Don’t just engage: Zengage!” Phil GerbyshakFounder TheManagementExperts.com
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“Using his clever, humorous, stimulating and infectious style, David has given himself fully to this thought provoking and inspiring text. I encourage everyone to use this book as a practical guide to build the will and the skill needed to find happiness at work and in life.”Jean-Francois HivonManaging Partner, Shared Visions
“Work is a part of life. What you make of that part is up to you. Filled with insights, inspiration, and humor, Zengagement shares effective ways to breathe life into your work and make your moments count.”J.D. Meier, Author of Getting Results the Agile Way
“David Zinger is the Seth Godin of employee engagement. With the perfect balance of humor and wisdom, he offers lessons to make you think, and change.”Scott H. YoungScotthyoung.com
“Building on the wisdom of David Zinger’s incredible engagement network, Zengage is a small, pithy, visually-stunning book that invites us to be still, jump in, not wobble. David’s work is all about letting go of the ego to let the power of “we” drive the project, and this book explores how. Zengage melds some of the energy of the West, with Eastern wisdom about noticing, listening, and non-striving. Thanks David!”Kirsten Olson, Ed.D., Author of Wounded By School and the forthcoming, New Learners for the New Economy
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“I’ve always had a reverence for the depths to be plunged through work, and so I love the way Zengage helps me wallow in my reverence and be self-indulgent. Yes, in work. In glorious work. David delights in his understanding of work’s magic, so give in to what you’ve been missing.”Rosa Say Author of Managing with Aloha
Three Zingers On Zengage
“Zengage is like a B12 shot - just the right blast of inspiration and provocation. I love this collection and think every busy professional should start and end their days by reading a few pages.”
“Life is subjective and David Zinger’s Zengage is a perfect gem that will help us all get in the best possible mindset to make the most of our day. Each page offers a lightening bolt of inspiration.”
“Zengage is a wonderful tool for anyone who occasionally lets stress and worry get the better of them. Oh, wait, that’s all of us! Zengage to zim and zoom through your best life.”
Lisa Haneberglisahaneberg.comAuthor of Focus Like a Laser Beam
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Zengage
Get more into your workto get more out of your work
David Zinger
Foreword by Peter Hart
David Zinger AssociatesWinnipeg Manitoba
Canada
www.davidzinger.com
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Copyright © 2010 by David Zinger
This book is copyrighted material. All rights reserved.
It is against the law to make copies of this material without getting specific written permission in advance from the author, David Zinger. No part of this publication may be
reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, without prior written permission of the author.
Zengage: How to get more into your work to get more out of your work/ written by David Zinger
Published 2010 by David Zinger
Design, layout, and production: John B. Junson
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This book is dedicated to my mother Genevieve and my father Jack who taught me much about work
and how to work. It is dedicated to my wife Susan who continues to teach me daily about work. It is also dedicated to my children Jack, Katharine and Luke who I trust will learn the beauty and benefits
derived from engaged working.
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Your work is to discover your work and then with all your heart,
to give yourself to it. ~ Buddha
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Table of ContentsAction..............................................................Alertness..........................................................Change.............................................................Connection......................................................Eclecticism......................................................Effort...............................................................Energy.............................................................Focus...............................................................Humor..............................................................Inspiration.......................................................Triggers...........................................................Meaning.......................................................... Moments.........................................................Moxie..............................................................Relationships...................................................Acts of Engagement........................................Zengage...........................................................Zengage: Write On!.........................................Reading List.....................................................
152329354549555965758399107119123133141168173
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Foreword Only my friend David Zinger would think of combining the ancient art of Zen with the modern science of engagement! But when you think about it, it all makes perfect sense. Zen meditation promotes direct acts of wisdom and understanding that leads to enlightenment. Engage-ment only happens when we as individuals take the time to understand ourselves and others and act ac-cordingly. David’s collection of inspiration is designed to help you connect in a deeper way with yourself and others. It will get you one step closer to living a more mean-ingful life at work and at home. Zengage my friends!
Peter W. Hart President and CEORideau Recognition SolutionsMontreal, Quebec
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Acknowledgments
This book is co-created and would not exist without the faith, support, influence, and input of family, friends, educators, peers, students, and clients.
I am indebted to my mother who always wanted me to be a writer and gave me the gift of creativity and my father who gave me the gift of words and critical thinking.
This book would not exist without my wife, Susan, and our three children – Jack, Katharine, and Luke. I don’t know how many times Susan said write a book!
This book has been co-created with John Junson, my friend, business partner, and exquisite designer. John is responsible for the cover, the layout, the design of this book, and countless conversations about the project.
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Introduction
This book is a fusion of Zen and Engagement - Zengage. The focus is on employee engagement to help you get more into your work so that you will get more out of your work. I trust you will read these powerful and pithy statements as invitations to fully engage in your work, your working relationships, and your organization.
Read the statements as invitations. Hear these invitations inside your head, move them through your heart, and let them come out of your hands in the doing of work. For powerful engagement, we need head, heart, and hands united in engagement.
The invitations are concise because this is a book about doing not reading. You can start anywhere in the book. You can read one statement and bring it into focus for the day or you can read a bunch of statements to stimulate your engagement like an extra large cup of coffee may stimulate the start of your day.
If you walk, just walk.If you sit, just sit;
but whatever you do,don’t wobble.
~ Ummon
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I have fused Zen and engagement together. I have studied, yet not practiced, Zen for 35 years. It started when as a business school student. I would read D. T. Suzuki and Alan Watts rather than study business mathematics. I dropped out of business school but never dropped the zen reading. I have continued my study of Zen for 35 years even though the authors have shifted to Shunryu Suzuki and Thich Nhat Hanh.
Zen is the art of living by paying full attention to whatever we are doing in the moment. I imagine most Zen masters would be comfortable with the concept of engagement. We engage fully at work when there is no separation between the worker and the work. As D. T. Suzuki stated: “Zen teaches nothing: it merely enables us to wake up and be-come aware. It does not teach, it points.”
I trust these invitations point the way. And remember, “don’t wobble.”
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David Zinger Employee Engagement
Engage Action
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Engage Action
The journey of alifetime of workbegins with the
first minute.
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David Zinger Employee Engagement
Engage ActionNo problem.
Employee engagement is anexperience to be lived
not a problem to be solved.
This is the real answerto a problem
we do not have.
Remember, work is no problem.
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Engage ActionLean into engagement.
Small is the new significant.
Live Kaizen by taking
small steps towards more engagement everyday.
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David Zinger Employee Engagement
Engage ActionMake the eight rights.
Work with rightunderstanding,
thoughts, speech, action,
livelihood, effort,
mindfulness, and
concentration.
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Get moving.
Keep asking yourself: What comes next?
If the anticipated resultfails to please you
ask the question againand generate a new response.
Engage Action
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David Zinger Employee Engagement
Engage Action
Navigate work with your energy GPS.
If work = energy gain then continue in
the same direction.
If work = energy drain then change directionor go back until you
experience an energy gain.
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Engage Alertness
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Engage Alertness
Wake up.
You won’t find zengagement on a pillow so get out of bed and head off
to work.
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Engage Alertness
Don’t be alarmed.
Hopefully the only alarming thing for you today
was the alarm clock
that woke you up.
Anticipate your work.
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Engage Alertness
Stop paying attention.
Give your full attentionto whatever you are doingwhenever and wherever
you are doing it.
You don’t have to pay attention, it costs nothing
and offers everything.
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Engage Change
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Engage Change
Embrace your ups and downs.
Life/work balance is nota static state
or an achievement.
Ride the teeter totterof playful
adjustments between
work and life.
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Engage Change
How do you get to work?
Transitions mean endings.
Create transition rituals to get yourself physically and
psychologicallyto work.
At the end of the day reverse directions.
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Engage Change
Impermanence.
Nothing lasts so there is no point striving
to always be engaged.
Even disengagement
fades over time.
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Engage Change
Every day isGroundhog Day.
Recall your first
fresh and enthusiastic day at work.
Repeat dailyuntil retirement.
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Engage Connection
The corporate calligraphers.
To get everyone on the same page
ensure everyone has the opportunity
to write on that page.
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Engage Connection
Work Yeti?
Don’t be the missing link.Be connected to
your work, your organization,
your manager, your peers
and to your ownhappiness and meaning.
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Engage Connection
Stop going around in circles.
Join the circle of self
with the circle of work
until the twobecome one.
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Engage Connection
Look who’s talking.
If you fail to have engaging conversations
with others at work as often as possible
then you may be sowingthe seeds of disengagement
with empty ears and a still tongue.
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Engage Connection
Just 2 it.
Work is better together.
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David Zinger Employee Engagement
Engage Connection“We” is the new “me”.
10 words - 2 letters.
If it is to be, it is up to me no longer works
in our co-created lives.
If it is to be, it is up to we.
Drop ego and connect.
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Engage Connection
Climb every mountain.
Multiple connections or threads
woven togethercreate strong
climbing ropes and strong engagementin the workplace.
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Engage Connection
Lost and found.
Don’t lose yourselfin your work
because there will be
nothing left foryour family
your communityor even
yourself.
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David Zinger Employee Engagement
Engage Eclecticism
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Engage Eclecticism
Take off the black hat.
Only Hollywood needs villains and victims.
Don’t villainize others.
Don’t be a victim.
You are not helpless.
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Engage Eclecticism
Who’s on first?
You come first. The customer or client
comes second.
The second the customer appears they come first.
Once they leave you are back on first.
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Finding Gumption
Gumption is not a place in India or something
belonging to Forest Gump.
Gumption is being at ease with your arms up to the elbow
in the unique greaseof your work.
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Give 80%.
Work is a marathon not a sprint.
Don’t give 110%. Ease into effortless effort.
Stride along at 80%to sustain work at high levels over the long haul.
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Give Me a Brake.
Work gets broken without breaks.
Break up workbefore work
breaks you up.
Put the brakeson nonstop effort.
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No refuge.
If you believe work is a refuge for people with
nothing better to do find something else to do
because you are seeking false refuge.
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Bounce?
Engagement isn’t being bouncy like Tigger
from Winnie-The-Pooh.
Tame your Tigger.
Focus energy. Build relationships.
Get results.
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Are you ever ready?
Leaders are not alwaysthe people in charge.
Engaged leaders are the people
who take chargeby charging people up.
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WorkAll else is extra.
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A know-no at work
Know your no. State your no.
Live your know-no to create space
for your bigger yes.
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Elastic Time.
Peak performance
at work is making moments
feel like hours and hours feel like moments.
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Shine a light
Hawthorne Electric taught us an old lesson:
Shine a light on employees and they’ll perform
enlightened work.
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Good morning.
W.C. Fields said start your day off with a smile
and get it over with.If you agree
perhaps you should work the night shiftso the smile is the last thing you do
before falling asleep.
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This is no joke.
When you laugh, you last.
Ensure humor lightens your load and laugh with levity to lighten the
gravity of work.
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A long shot at work.
Charlie Chaplin said that life was a tragedy in close up and a comedy in long shot.
Shorten your time cycles to get a long shot on tough
work situationsimmediately.
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To do or to be?
Be to do.
Do to be.
And to be Frank (Sinatra)
“Do-be-do-be-do.”
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Wear a grin expression.
If work fails to put a smileon your face,
sink your teethinto different work.
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The yin and yang of work.
Grin with your yin at work.
You’ll get a bigger yang
for your buck.
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Smile trumps Bozo
We don’t need clownsto be happy at work
(unless we work in a circus).
A real smilewhen meeting another person
will trump a Bozo anytime.
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Rules are for playground bullies.
Drop the rules for working or work to rule.
Experience work as an invitation.
Accept the invitation. Show up.
See what unfolds.
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Said or done?
When all is said and doneZengage means getting
more done with less said.
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Aussie advice.
“Go for it and give it heaps.”
This was engagement advice Australian-style received from two beer swilling
Aussie bikers 30 years ago.
It is still good advice todayeven without the beer.
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Watch out for woozles.
You may be following yourself deeper and deeper
into disengagement. Know the tracks you are tracking
into the dark tunnelcould be your own.
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Get inspired.
Take a slow deep easy
breath.
Exhale stress, inhale energy.
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The $10,000,000 question?
If you won $10,000,000 would work change for you?
Don’t wait (it likely won’t happen).
Make the idea as real as you can today,
without the cash.
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Button down engagement.
Blue collar. White collar.
Hot under the collar.
Are you being collared too tightly at work?
Undo your top button.
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This is important.
Don’t let the urgent become so important
that the important is no longer
urgent?
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You’re late.
Better late than never is wrong.
It should be: Better never late.
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Endings.
What needs to stop for you to end
disengagement:habit?
cynicism? entitlement?
this job?
Come to a full stop before proceeding.
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Attain your black belt.
Engage fully in your work.
Don’t be afraid to get mucky
for this is what naturally changes
a white belt into a black belt.
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Koan.
What is the sound of one hand clapping ?
Just a lot of hot air.
Just like hands,we work better
together.
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Big ears?
Yoda said there is no try.
Stop trying and start doing
and of course a light saber and big ears can help
us get the job done.
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One small step,one giant step.
Thich Nhat Hanh said, “peace is every step”
Engagement is not a destination.
It is mindfully engaging in every step of our work.
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Engagement paradox.
If you are disengaged become aware and accepting of your
current state.
The way out is through.
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Two orders of engagement please.
The chicken/egg work dilemma.
Does engagement come before work or does work come before engagement?
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The right stuff may be wrong.
Even if you are right you might be wrong
if you insist on being right.
Good conversationsare about learning and
changing minds,especially your own.
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Eric Fromm believed love required discipline,
concentration, and patience.
We need this tough troikato work with what we love
and to love our work.
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Transform enraged into engaged.
Enraged means you care.
Determine what you needto do to carefully transform
the energy of enrage into the energy of engage.
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Can I take your order?
If you treat every day at work
like going through a drive thru restaurant don’t expect to be
nourished by what you do.
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It just makes sense.
When you lose your mind and come to your senses you will sense a lot more
in work than you originally thought.
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Join the Y!
If you have a why to work you can bear any how.
Connect to your whyand help everyone
you work withfind their why too.
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Accounts payable.
You are not a victim.
Be responsible for your own work and accountable
for the impact you have on others.
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Fill’er up.
Work fills us when we arewillful, skillful, and mindful.
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Engage Moments
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Engage Moments
Stop dreaming.
Meditation is not about
closing your eyes and falling asleep. It is about being open and alive to
the work right in front of you.
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Engage Moments
Hopeless engagement.
Don’t be hopeful about workbecause hope is a speed trap
fast forwarding you to the future.
Slow down for the work zone
right in front of you.
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Engage Moments
Zen today.
Nothing special.
Before engagement there was work,
after engagement there is work.
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Engage Moments
Chop. Brush. Work.
When chopping wood, chop.
When brushing teeth, brush.
When working, work.
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Engage Moments
Feel the flow.
Get into flow by balancing
accelerating skills with
escalating challenges.
Otherwise you’ll dwell in boredom or anxiety.
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Engage Moments
We have failedour technologywhen we allow
working anywhere at anytime
to become working everywhere all the time.
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Engage Moments
From days to dazed.
We all have bad days but don’t get so badly dazed
by work that you believe
bad days are normal.
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Engage Moments
One moment please.
There is little or no stress in the present moment
so stop ruminating and anticipating.
Open your eyes and yourself to the present.
The present is the bestgift you ever get at work.
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Engage Moments
Goal for it.
Don’t make goals to accomplish, use goals to give you direction.
We lose engagement when we focus on the goal at the expense of the job
right in front of us.
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Engage Moxie
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Engage Moxie
Play the engagement card.
If work was Texas hold’em what kind of deal
do you need to go all in?
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Engage Moxie
Freudian work.
Even Sigmund Freud believed successful living
meant functioning well in work and love.
Get super successful, love your work
and work with love.
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Engage Relationships
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Engage Relationships
Don’t get huffed or puffed.
Bosses are not wolves. They might be bad but
as long as we make them into huffy villains
we become one of the 3 little pigs.
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Engage Relationships
Managers be warned.
Don’t be bossy. It doesn’t work.
Any precocious 4 year old will put you on notice with, “you’re not the boss of me.”
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Engage Relationships
Are you screening your life?
Don’t be a screen sucker. You’ll get sucked into
your screen.
You will fail to see the genuine smileand shining eyes
of the person right in front of you.
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Engage Relationships
Whatever.
If anyone at work
tells you to “deal with it.”
Look for a new dealer.
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Engage Relationships
Real people power.
Don’t be a thumbody when you are
with somebody.
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Engage Relationships
Listen up, down, and sideways.
Don’t pretend to understand anyone
by saying “I understand”.
Rather, demonstrate your understanding
before you wantto be understood.
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Engage Relationships
Acknowledge your gratitude.
You would not be here without thousands
who came before you.
Who got you here?(and I don’t meanthe bus driver!)
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Engage Relationships
When you realize you are a host for your work,
ensure you welcome work
fully into your life.
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Acts of Engagement
Employee Engagement A Play on Work
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Acts of Engagement
Tragedy: Act 1, Scene 1
The alarm sounds…keep hitting
snooze button…dream day ends
as soon aspossible.
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Acts of Engagement
Tragedy: Act 1, Scene 2
Arrive late.Who cares?
Go for coffee.
Ponder if paper cut is severe enough for long term disability.
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Acts of Engagement
Tragedy: Act 1, Scene 3
Avoid coworkers and boss.
Avoid work.Keep avoiding right to 5:00.
Return home, watch TV all night.
Repeat daily.
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Acts of Engagement
Adventure: Act 2, Scene 1
Wake up. Perk up.
Have coffee. Anticipate the day.
Head to work energizedand engaged
with a box of donuts.
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Acts of Engagement
Adventure: Act 2, Scene 2
Connect with peers and leaders,
work and organization.
Achieve results.
Offer contributions that benefit the organization,
others, and yourself.
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Acts of Engagement
Adventure: Act 2, Scene 3
Return home.
Engage fully with family and community.
Experience rejuvenating sleep preparing you
for tomorrow’sengagements.
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Zengage
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Zengage
Dealt a bad hand?
If you leave engagement in someone’s else’s hands you should know the house always wins.
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Zengage
Shift focus.
You won’t find zengagement in
these words.
Put the book down, look around
and engage in what needs doing.
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Zengage
Serve with honor.
Just because work is a service to someone else,
doesn’t mean you have to act like an indignant servant.
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Zengage
Take a look.
If you look for reasons to be disengaged you can always find them.
If you look for reasons to be engaged you
can always find them.
Where are you looking?
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Zengage
Zengagement is a positive virus
at work.
Let your work become infectious.
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Zengage
Equanimity.
Keep your composure even while feeling
compressed.
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Zengage
Constant change.
Yin is constant.
Yang is change.
Be constant in change and change constantly.
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Zengage
The best time to change is right here, right now.
There is no magic in calendars, the future,
or procrastination.
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Zengage
Hierarchies are for outdated
organizational charts.
Accountability means checking in with people
not checking up on people.
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Zengage
If you think you are a leader
you better be checking if anyone else is thinking that too.
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Zengage
Engage acceptance.
Acceptance is not acquiescence.
Just because you start with acceptance
doesn’t mean you stay there.
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Zengage
When the big hand is on...
Stop watching the hands on the
face of the clock.
Rather, watch and face up
to what you are doing.
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Zengage
Box or container?
Is your job description
a coffin-like box for work or a container
of infinitecontribution?
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Zengage
Be human.
HR isn’t the resourcing of humanity.
HR is the humanizing of resources.
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Zengage
We are interrupted at work everysix minutes.
The key is to remain focused for the next six minutes
before being interrupted again.
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Zengage
We are all performers.
Performance is anything worthy of
our attention.
Ensure you make important
things worthy of your attention and
the attention of others.
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Zengage
Be value-able.
Know your values.
Offer value everyday.
Now that’s being valuable.
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Zengage
Look out below.
If work is an iceberg, you have many resources
below the surface.
Bring them to the surface today.
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Zengage
Stop and drop and roll.
When you feel stress:
Stop.Drop the stress.
Roll with what makes you well.
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Zengage
Dojo mojo.
If the workplace was a dojo
would you bring your mojo everyday?
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Zengage
Empowerment is an inside job.
No one can empower you.
You already have power. Recognize it.
Apply it. Live it.
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Zengage
Find your sole at work.
Zengagement is less about the soul
and more about moving the soles of your feet
one step at a time.
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Zengage
Soak it up.
Work is a sponge. You are water.
Let who you are be fully absorbed into what you do.
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Zengage
Bye the book.
Read the book and determine
what fits for you.
Let the book live through you.
Engage.
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Zengage:Write On!The following pages
are for you
A personal space for your own thoughts,
ideas, words and artwork
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Zengage: Write On!A space for your thoughts, ideas, words and artwork
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Zengage: Write On!A space for your thoughts, ideas, words and artwork
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Zengage: Write On!A space for your thoughts, ideas, words and artwork
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Reading List
A finger can be used to point to the moon but woe be those who mistake
the finger for the moon.
Here are some books that have inspired this book.
Ezra Bayda, Zen Heart
Charlotte Joko Beck, Nothing Special
Mihaly Csikszentmihalyi, Flow
J. J. Gibbs, Dancing with Your Books
Thich Naht Hanh, Peace is Every Step
Eugen Herrigel and Daisetz T. Suzuki, Zen in the Art of Archery
Jon Kabat-Zinn, Wherever Your Go, There You Are
Patricia Madsen, Improv Wisdom
Robert Maurer, One Small Step Can Change Your Life: The Kaizen Way
Shunryu Suzuki, Zen Mind, Beginner’s Mind
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Why employee engagement and why now?Work has changed. Command and control are archaic and motivation is anemic. Employee engagement is the most robust and beneficial approach to get results in the age of co-created work and conversation. It transcends being an HR buzzword to creating powerful connections between all elements of the organization and results.
Who works with David Zinger?His clients include Investor’s Group, Convergys, ICBC, Thompson Rivers University, Winnipeg Regional Health Authority, Manitoba Hydro, etc. In addition, he chaired the Employee Engagement Conference in Barcelona in 2009 and presented on engagement in Warsaw in 2010.
About David Zingerwww.davidzinger.comDavid Zinger, M.Ed., is a global expert on employee engagement and founder of the Employee Engagement Network. His website has over 1000 articles/posts on the topic. Mr. Zinger has worked with employee engagement from British Columbia to Barcelona and Warsaw to Winnipeg. Visit David Zinger at: www.davidzinger.com
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What does David Zinger offer?He offers powerful result-focused and person-centered speaking, education, coaching, and consulting to meet the needs of each client. Organizations appreciate his leading-edge insights and approaches, spoken in the language of meaning, community, humor, story, and results.
What is the future of employee engagement?The future is now as we move beyond surveys and simplistic techniques to integrating employee engagement into all facets of the organization’s approach to serving customers and creating results. To sustain engagement initiatives, employees must experience the rich benefits of engagement for themselves.
What are the next steps?Read David Zinger’s blog and scan the Employee Engagement Model at his website. Join the growing Employee Engagement Network.
How do I get in touch with David Zinger?Contact him today at [email protected] or phone (204) 254-2130.
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ZENGAGE“In Zengage, David Zinger has succeeded in communicating his vast knowledge and wisdom with the brevity of a Zen haiku and the heart of a humanist. This is a book that guides through wisdom and information while remaining totally engaging.”Judy Bardwick Author of Danger in the Comfort Zone and One Foot Out of the Door
“Zengage is a fast, easy read. If you make it a fast, easy read, you will completely miss the incredible insight that comes from the information on a single page. Or a single line on a page. If you read and reflect, you will learn about yourself and how to engage in your work.”Scot Herrick Owner of Cube Rules
“Don’t just “read” Zengage. Savor it line by line. Come back to it again and again. You will learn or remember how to more fully engage with your work. And you may smile a lot. I did.”Dick Richards Change Agent, author of Is Your Genius at Work?
David Zinger, M.Ed., is a global expert on employee engagement. He has worked with employee engagement from British Columbia to Barcelona and Warsaw to Winnipeg. Visit David Zinger at: www. davidzinger.com