davidtrujillo resume

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David G. Trujillo 206-979-5028 | [email protected] www.linkedin.com/in/DTrusolutions HIGHLIGHTS OF QUALIFICATIONS Self-Driven Leader of Groups, Teams, & Individuals Eight Years’ Client/Customer Relations Experience Practiced Consultant In Process, Service, & User Design E2E Project Mgmt. & Engagement Mgmt. Experience Office 365 Suite Experience Thrives Working In High Risk/Fast Pace Environment Solutions/Managed Service/Consulting Delivery Experience Digital Advertising Operations Experience UX/UI design projects lead Business Analysis Requirements Gathering Experience Conceptual Design Mindset w/ Strategic Operational Focus High CSAT (Customer Satisfaction) Rating Confident Public Speaker w/ Audience Awareness Experience B2B, B2C, & SaaS Experience EDUCATION Bachelor of Arts Media & Communication University of Washington 2013 Minor in Human Rights Focus on Marketing (Specific to Content Strategy, Platform & Application learning, and Audience/User engagement). Honors: Dean’s list PROFESSIONAL EXPERIENCE Consultant/Engagement Manager/Project Manager/Business Analysis October 2015 – Current BluLink Solutions, Bellevue, WA Drive projects & requirements/analysis on all client engagements Asses and analyze customers E2E process from team, organization, and enterprise perspectives Leading solution development projects based on Process, Service, & User design Upon analysis, look to provide strategic decisions and improvements to create and improve new processes, solution, or user application implementation Drive both Waterfall and Scrum based projects and managed services while utilizing practices from the SDLC model Led intranet redesign projects to improve Accessibility and reach ADA standards Run daily team standups and help manage delivery team backlog Practiced leader in driving high risk projects or strategizing red projects back on the path to green Exceeded company project margin KPIs across $1m book of business Lead on client and customer relations, driving a 4.8 CSAT (Customer Satisfaction) rating, while maintaining high level of customer retention Drove $~3m in new biz, and upsold $300k in first year of sales opportunity Project Manager August 2015 – October 2015 T-Mobile (AIM Consulting), Bellevue, WA Project manager within Enterprise Software overhaul Lead communication and project management scheduling between outside consultants, vendors, and T- Mobile Scheduling and tracking of all JAD sessions and meetings between key stakeholders and vendors Identified high level risks on sprints and milestones. Escalated to the proper channels and stakeholders to take action to resolve SharePoint management for content and collaboration between T-Mobile and vendors Helped improve and implement Excel tracker systems to be brought into Access Database

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Page 1: DavidTrujillo Resume

David G. Trujillo 206-979-5028 | [email protected]

www.linkedin.com/in/DTrusolutions

HIGHLIGHTS OF QUALIFICATIONS Self-Driven Leader of Groups, Teams, & Individuals Eight Years’ Client/Customer Relations Experience Practiced Consultant In Process, Service, & User Design E2E Project Mgmt. & Engagement Mgmt. Experience Office 365 Suite Experience Thrives Working In High Risk/Fast Pace Environment Solutions/Managed Service/Consulting Delivery Experience

Digital Advertising Operations Experience UX/UI design projects lead Business Analysis Requirements Gathering Experience Conceptual Design Mindset w/ Strategic Operational Focus High CSAT (Customer Satisfaction) Rating Confident Public Speaker w/ Audience Awareness Experience B2B, B2C, & SaaS Experience

EDUCATIONBachelor of Arts Media & Communication University of Washington 2013Minor in Human RightsFocus on Marketing (Specific to Content Strategy, Platform & Application learning, and Audience/User engagement).

Honors: Dean’s list

PROFESSIONAL EXPERIENCEConsultant/Engagement Manager/Project Manager/Business Analysis October 2015 – CurrentBluLink Solutions, Bellevue, WA

Drive projects & requirements/analysis on all client engagements Asses and analyze customers E2E process from team, organization, and enterprise perspectives Leading solution development projects based on Process, Service, & User design Upon analysis, look to provide strategic decisions and improvements to create and improve new processes, solution, or user application implementation Drive both Waterfall and Scrum based projects and managed services while utilizing practices from the SDLC model Led intranet redesign projects to improve Accessibility and reach ADA standards Run daily team standups and help manage delivery team backlog Practiced leader in driving high risk projects or strategizing red projects back on the path to green Exceeded company project margin KPIs across $1m book of business Lead on client and customer relations, driving a 4.8 CSAT (Customer Satisfaction) rating, while maintaining high level of customer retention Drove $~3m in new biz, and upsold $300k in first year of sales opportunity

Project Manager August 2015 – October 2015T-Mobile (AIM Consulting), Bellevue, WA

Project manager within Enterprise Software overhaul Lead communication and project management scheduling between outside consultants, vendors, and T- Mobile Scheduling and tracking of all JAD sessions and meetings between key stakeholders and vendors Identified high level risks on sprints and milestones. Escalated to the proper channels and stakeholders to take action to resolve SharePoint management for content and collaboration between T-Mobile and vendors Helped improve and implement Excel tracker systems to be brought into Access Database

Client Services Coordinator October 2014 – July 2015Mixpo, Seattle, WA

Created, Tested, and Implemented Live Stream Capability within Ad Units; which led to over 100K in new sales in less than a month Working with many Online advertising media types such as; Video, Display, Rich-Media, and Mobile Video & Display Lead campaign kick-off calls with clients for account build out. Ensured client utilized best creative practices Day to day client operations with ad-media campaigns Analyzed patterns and trends happening in past, present, and future campaigns and provided insights and recommendations against KPI’s and benchmarks Managed multiple accounts nationwide from Dr. Phil to Ellen Ad tag management for publishing partners Analytic reporting setup for customers and accounts, after identifying client needs and asks Campaign optimization to reach specific goals and needs of clients Quality assurance for design and campaign setup Daily optimization of clients’ campaigns to assure accuracy and quality Led seminars and trainings for multiple partners and clients

Project Manager July 2014 – October 2014Microsoft (Insight Global), Redmond, WA

Managed a team of 10+ in day to day operation. Emphasis on the process and strategy of the engagement

Page 2: DavidTrujillo Resume

David G. Trujillo 206-979-5028 | [email protected]

Setup internal team system for target reach program to maintain constant pipeline for the project Personally, landed new opportunities with businesses from Seattle Seahawks to Seattle Children’s Hospital Maintained vendor agreements, space rentals, and donations to charity while maintaining budget, margins, and KPIs Campaign management in keeping up with clients to assure all specs were covered on both ends to making the project succeed Exceeded all goals and metrics set forth by client Project was delivered on time, despite high risk and condensed time frame

Head Basketball Coach (Boys Junior Varsity/Girls Varsity) September 2013 – April 2014Leota Junior High School, Woodinville, WA

Guest Services April 2011 – July 2014Bellevue Club/Hotel Bellevue, Bellevue, WA

Site Manager & Advertising Consultant September 2010 – March 2011Cost Less LED Lighting, Woodinville, WA

Videographer September 2001 – PresentFreelance

VOLUNTEER EXPERIENCE ACTIVITIES ASB President September 2005-June 2006Woodinville High School, Woodinville, WA

Organized and led ASB training programs, after school activities, and many other events Strived to entertain & motivate the student body to become one Led student body officers to meet their tasks and goals to completion

Volunteer Media Specialist June 2009-August 2009Habitat for Humanity

Photographed the progress of project homes Edited photos for promotional material Developed strong technical and communication skills

Youth Activities Volunteer September 2003-January 2004Boys and Girls Club and March 2008-June 2009

Supervised children and monitored their safety Promoted and participated in fundraising events Assisted in coaching sports teams and camps Performed general maintenance and landscaping