dawn olson sue rohde - breaking the mould
TRANSCRIPT
Breaking the MoldDawn Olson, MNLARS Program Director
Susan Rohde, MN.IT Director of Application
Development
• Administers Minnesota’s driver licensing and vehicle title and registration programs
• Maintains current services while key staff serve as the project’s business subject matter experts
• Provides project leadership
• Engages key business partners in planning
• DVS’ partner for MNLARSdevelopment/implementation
• Offers enterprise level services
• Maintains aging legacy systems
Project Leadership/Governance
Public
SAFe
Roadmap
Success
Agile
Culture
Methodology
DVS
Need
Scope
Goals
Leaders
DVS Overview
• Revenue Collected: $1.4 billion– Highway Repair and Construction
– Critical Habitat/Veteran Plates
– Special Revenue
• Titles Issued: 1.1 million
• Registrations: 4.5 million
• License Plates: 1.1 million
• Driver Licenses/ID: 1.3 million
• Public Contacts: 1.1 million
• Disability Parking Certificates: 191,018
Public
SAFe
Roadmap
Success
Agile
Culture
Methodology
Leaders
Need
Scope
Goals
DVS
Need for MNLARS
• Platforms, databases, applications and access
controls are from the 1980s and fragile
• Limited ability to respond to increasing security
threats
• Rigid mainframe environment, small changes
require major development effort that may
unknowingly adversely affect other functions
• A 2007 system analysis conducted by the Office of
Enterprise Technology recommended that DVS
develop a strategy to replace its mainframe system
Public
SAFe
Roadmap
Success
Agile
Culture
Methodology
Leaders
DVS
Scope
Goals
Need
Project Scope
• Create a flexible system foundation able to accommodate future enhancements, such as mobile applications
• Provide a stable environment for motor vehicle and driver license data
• Increase data security
• Improve business processes
Public
SAFe
Roadmap
Success
Agile
Culture
Methodology
Leaders
DVS
Need
Goals
Scope
Goals
• Reduce transaction processing times
• Improve data access, accuracy, consistency, and security
• Improve customer assistance and communications
• Standardize processes
• Reduce paperwork and paper flow
• Increase customer convenience
Public
SAFe
Roadmap
Success
Agile
Culture
Methodology
Leaders
DVS
Need
Scope
Goals
Public Sector Context
• Use of tax dollars
• Answerable to governor and legislators
• All funding requires legislative approval
• Customer has no other choice for service
• System performance effects public safety
• Use of public money for community building events is restricted
• New legislation may cause unplanned drain on resources
SAFe
Roadmap
Success
Agile
Culture
Methodology
Leaders
DVS
Need
Scope
Goals
Public
Reasons for Shift to Agile
• The project was not one team
• Incompatible goals and vision existed between vendor and state
• Unclear project communication and role expectations
• Isolation of teams created a culture of distrust between project teams and team members
• Delay in delivery of product resulted in less time for Q/A testing
• Multiple change requests and software patches
Public
SAFe
Roadmap
Success
Culture
Methodology
Leaders
DVS
Need
Scope
Goals
Agile
Agile Cultural Shifts
Hero Team
Plan everything
Plan just enough
Division of roles/events
Joint effort
Bound byContract
Ability to accommodatechange
Public
SAFe
Roadmap
Success
Agile
Methodology
Leaders
DVS
Need
Scope
Goals
Culture
MNLARS Culture
Public
SAFe
Roadmap
Success
Agile
Methodology
Leaders
DVS
Need
Scope
Goals
Culture
• Collaborative decision making
• Open and frequent communication
• Talented people that share the same vision
• Managers that support and guide their teams
• Co-location of teams
• Data conversion and architecture teams located with scrum teams
• Delivery of working software every 2 weeks
Methodology Metamorphosis
Public
SAFe
Roadmap
Success
Agile
Culture
Leaders
DVS
Need
Scope
Goals
Methodology
Scaling Agile Benefits
• Organizational level vision and planning
• Coordination and prioritization across teams
− Identify and coordinate interdependencies
• Structure for architectural and UI/UX consistency
• Business agility
• Code quality
Public
Roadmap
Success
Agile
Culture
Methodology
Leaders
DVS
Need
Scope
Goals
SAFe
Today’s Roadmap
2016 Implement motor vehicle release by year’s end• Title
• Registration
• Inventory
• Fee/Tax Calculation and Collection
• Fee/Tax Distribution
2017 Develop driver license release• Exam
• Issuing
• Compliance
2018 Implement driver license release in Quarter 1
Public
SAFe
Success
Agile
Culture
Methodology
Leaders
DVS
Need
Scope
Goals
Roadmap
Success Equals…
• Staying true to scope
• Remaining within budget
• Improving data security
• Achieving key milestones on time
• Actively engaging stakeholders
• Efficiently retiring legacy systems
• Providing for future enhancements
Public
SAFe
Roadmap
Agile
Culture
Methodology
Leaders
DVS
Need
Scope
Goals
Success