day / month / year webkaizen(c) copyright 2010 - kate cornell 1
TRANSCRIPT
1. Kickoff & Housekeeping2. Analysis of Current State3. Select Areas of Focus 4. Causal Analysis5. Root Cause Analysis6. Create Possible Solutions 7. Prioritize and Select Solutions8. Solution Impact Metrics9. Assign Solution Owners10. Plan to Implement
WebKaizen(c) Copyright 2010 - Kate Cornell2
Schedule1.5 hours – Kickoff/Current State/Focus Areas Break2 hours - Causal Analysis/Root Cause Analysis Lunch2.5 hours – Create & Select Solutions Break1.5 hours – Metrics/Assign Owners/Next Steps
Code of Conduct◦ Turn off email and IM◦ Stay on task and on time◦ All ideas are good ideas◦ Interactive session
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Problem Statements◦Problem #1◦Problem #2◦Problem #3
Objectives◦#1◦#2◦#3
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Team A Objective 1
Team B Objective 2
Team C Objective 3
List names here List names here List names here
Audio BridgeWeb Conference Info
Audio BridgeWeb Conference Info
Audio BridgeWeb Conference Info
ScribePresenter
ScribePresenter
ScribePresenter
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“Just the facts ma’am, only the facts.”Sgt. Joe Friday, Dragnet
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Describe current performance here Show gap between current state and
desired state
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“Our thoughts create our reality – where we put our focus is the direction we tend to
go.”
~ Peter McWilliams
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WebKaizen(c) Copyright 2010 - Kate Cornell10
Review metrics and Process. Isolate areas with the greatest potential impact
Breakout groups review metrics & processReturn with 3 to 4 Areas of Focus
20 minutes
http://www.online-stopwatch.com/
WebKaizen(c) Copyright 2010 - Kate Cornell13
The 6 Ms (used in manufacturing)
Machine (technology) Method (process/inspection) Material (raw, consumables etc.) Man Power (physical work)/Mind
Power (brain work) Money Milieu (External Environment or
surroundings)
Miscellaneous Environment Measurement (Inspection) Maintenance Tools or applications Management
The 8 Ps (used in service industry)
Product=Service Price Place Promotion People Process Physical Evidence Productivity & Quality
The 4 Ss (used in service industry)
Surroundings Suppliers Systems Skills
WebKaizen15
Areas of Focus Affinities
Ordering at the Wholesaler
Delivery from the Wholesaler
Unpacking the truck
Refrigeration On-Site
ProductIndirect Product Not careful
enough
Place Distance is too great
Distance to fridge from
truck
Not enough room between
shelves
People Delivery takes too long
Need training in handling
Process We are last on their route
Tools Ordering takes too long
Refrigeration not cool enoughBox handles too
flimsy
Need better dollies
Man-Power Not enough people
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Objective – Associate applicable causal factors with Areas of Focus
Match causes by Affinity with Areas of Focus. This will filter out causal factors not important in correcting our problem.
Fill in the Focused Affinity Matrix.
30 minuteshttp://www.online-stopwatch.com/
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Some causal factors are already at a root cause level.
The number 5 is not an absolute, ask why until you are at root cause.
It is impossible to get to an absolute root cause, therefore, root cause is subjective.
Consider root cause being the lowest level of causation that is within your control.
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Ordering at the Wholesaler
Delivery from the Wholesaler
Unpacking the truck
Refrigeration On-Site
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Fill in the Root Cause Analysis Sheet45 minutes
http://www.online-stopwatch.com/
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“I think the next best thing to solving a problem is finding some humor in it.”
~Frank A. Clark
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Visualize the perfect solution Don’t be bound by what is done today. Don’t be discouraged by prior failures. Do it a different way One or Two Words – no sentences There is no Wrong Idea in Brainstorming Correct response = “Good Idea” We’ll sort for the best solutions later Put an identifying number next to each
solution
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Areas of FocusOrdering at the
WholesalerDelivery from the
WholesalerUnpacking the truck Refrigeration On-Site
1. XXXXX3. XXXXX
5. XXXXX 2. XXXX6. XXXX
4. XXXX
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Populate List of Solutions
30 minuteshttp://www.online-stopwatch.com/
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Restate Objective Cascading Impact Analysis Determine top three constraints List Primary Constraint at bottom of
Impact/Constraint Diagram List Secondary and Tertiary Constraints at
bottom of Dual Constraint Diagram Perform the Cascading Impact Analysis Use identifying numbers – No words
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IMPACT / CONSTRAINT DIAGRAM
10
9
8
7
6
5
4
3
2
10
18
17
1614
15
13
12
11
1
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If there are more than 3 solutions in the upper right hand quadrant….
Use the Cascading Impact Analysis method by populating the Dual Constraint Diagram
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Use Cascading Impact AnalysisList Prioritized Solutions
45 Minutes
http://www.online-stopwatch.com/
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“Statistics are no substitute for judgment”
~ Henry Clay
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Identify the potential change that each solution can have on the problem
Example:1. Figure the universe of opportunities available
for each solution.2. Assess the Impact against the universe of
opportunities.3. List the value and the % of the result.
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Starting Measures of Unspoiled Produce 630 78%
Solution 18 70 9%
Solution 22 15 2%
Solution 11 10 1%
Solution 12 10 1%
Total Objective Starting at the end of next month, the raw produce spoilage levels will be less than 10%.
735 92%
45 minutes
http://www.online-stopwatch.com/
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Owners determine date of team meetings Activities and action items assigned Work Planned Work Executed Capture Results in Metrics
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Affinities• The 6 Ms (used in manufacturing)• Machine (technology)• Method (process/inspection)• Material (raw, consumables etc.)• Man Power (physical work)/Mind
Power (brain work)• Money• Milieu (External Environment or
surroundings)
• Miscellaneous• Environment• Measurement (Inspection)• Maintenance• Tools or applications• Management
• The 8 Ps (used in service industry)• Product=Service• Price• Place• Promotion• People• Process• Physical Evidence• Productivity & Quality
• The 4 Ss (used in service industry)• Surroundings• Suppliers• Systems• Skills
WebKaizen (c) Copyright 2010 - Kate Cornell
Focused Affinity Matrix WorksheetAreas of Focus Affinities
WebKaizen (c) Copyright 2010 - Kate Cornell
Solution Impacts WorksheetStarting Measures # %
Solution 1 -
Solution 2 -
Solution 3 -
Solution 4 -
Solution 5 -
Total Objective
WebKaizen (c) Copyright 2010 - Kate Cornell