dch services company profile-nw

DCH Services IT solution Providers:

Supply of IT Products (IPG / PSG) PVC Card Printing Solution Security Solution: Networking Solution Time Attendance Solution Maintenance, Support & Training Plan.

Annual Maintenance Contract

Company Profile[PROVEN COMMITMENT TO EXCELENCE]

Zulfiqar Ahmed KhanDirector Sales & [email protected]

DCH Services021-32070141 Fax 021-34014780

COMPANY PROFILE

Who we are?

DCH Services began its operations in 2009 with a focused business objective of providing total computing solutions to the corporate

world in Pakistan. The time was ripe, the opportunity was endless and DCH Services had the ingredients for a perfect take - off. The

market competitiveness grew rapidly and the I.T boom entered Pakistan with a bang. DCH Services recognized that to be ahead of

competition, its reputation of being at trust I.T Company was top priority. DCH Services have 3 state-of art branches which provide

service throughout the country.

We are a group of dedicated professionals who continuously deliver the preeminent services and expert solutions to our clients. DCH

Services has been running the business successfully over the since 2009 with their rapidly expanding clientele line. Our team of

proficient engineering professionals and expert individuals is determined to tailor the best possible solution to meet your expectations.

Our philosophy revolves around two simple objectives: Commitment and Professional Expertise. The team DCH Services is committed to

clients, committed to work and above all committed to satisfy the clients with their distinguished expertise.

The company believes in hiring the best human resources. Its major emphasis is on training, motivating and empowering them to take

the decision and manage customer relations with dedication and honesty

DCH Services value the significance of consultancy; therefore our great emphasis has been into providing the necessary consultancy as

to build the complete understanding before starting on with any project (if required by our clients). The company’s vision is to strengthen

their business by the trust of our clients who repeatedly do business with us.

Head Office: Shop # 2,3,51,52 Decent Arcade Gulistane-e-Jauhar Block 7 Karachi Contact No. 0300-2191735Res. Lahore Office: 142 Jasmine Block Bahria Town Lahore (Opening Soon)Rawalpindi/Islamabad Office: DCH Plaza DAV College Road Rawalpindi/Islamabad Contact No. :0342-5010409

Email : [email protected]

DCH Services021-32070141 Fax 021-34014780

COMPANY PROFILE

We Like To See the Work through the Eyes OfOur Customers and No Job

Is Too Big Or Too Small For Us.Our People Are our Main Asset.

In-Fact, With Every Product AndEvery Project,

It Is Our People Who Make The Real Difference.



DCH Services021-32070141 Fax 021-34014780

COMPANY PROFILE

QUALITY POLICY

DCH Services is committed to “Total Customer Satisfaction” through Quality in Product Support &

Services, As International Quality Management System.

Management responsibility is to provide direct leadership and resources to ensure continued

conformance with the Quality system requirement. Our mission is to supply our customer with on-time

delivery of products, which are of the best possible Quality and consistently meet their design

specification and performance criteria.

A cornerstone of DCH’s Quality Policy is that excellent in product quality and customer service is the

result of collective effort and commitment from its entire team member. This commitment to Quality

shall be realized from the after-sales Support

Our Services



DCH Services021-32070141 Fax 021-34014780

COMPANY PROFILE

We feel great pleasure in informing you that we are the Genuine Intel Dealer in Pakistan having Three(3)

branches in Pakistan (Karachi, Lahore, Rawalpindi / Islamabad) Our product line includes Support of IT and

telecommunication / Networking product, Fiber Optical Cable, Software Development , Annually

Maintenance Contract (IPG , PSG and Enterprise) etc Our service centers are highly equipped and

operated under the supervision of Skilled and expert engineers, covering Support Walk in Repair,

Maintenance Contract and Customer Help Desk areas

As a demonstration of DCH Services commitment to service excellence, we provide our clients with

comprehensive HSA (Hardware Service Agreements). These agreements will include spare parts,

guaranteed response times, preventative maintenance, equipment status reports and even back-up

equipment with minimum one resident engineer. The objective of a maintenance contract is to minimize

downtime and ensure system stability.

Detail of Services : Repairing, Maintenance & Supply *:

Offer IPG Sector: Supply & Repairing: (New / Refurb.) Dot-Matrix Printer (EPSON like DFX -9000 , 8500 , LQ-2180 , LQ-2090 , LQ-300+II , LX-300+II etc)

Supply & Repairing: Line Printer (Panasonic, IBM)



DCH Services021-32070141 Fax 021-34014780

COMPANY PROFILE

Supply & Repairing: (New / Refurb.) Laser Jet Printer-Color/monochrome (HP, Samsung, Dell, and Lexmark) Supply & Repairing: (New / Refurb.) Inkjet Printer ( HP , EPSON ) Supply/Repairing : Plotter / LFP ( HP , EPSON) Supply/Repairing : (New) Receipt Printer (Thermal / inkjet / dot-matrix) (EPSON / Zebra / Aurora/TSC / FARGO/Samsung- Bixolon)

Supply/Repairing : (New) PVC Card Printer ( FARGO,EDI Secure , (Smart ID-Authorized Reseller & Partner)

Supply & Repairing : ( New )Scanner / MFP (HP , Dell ) Supply & Repairing : (New ) Multimedia Projector (Panasonic , Dell , Authorized Reseller of Sony Multimedia Projector ) Supply & Installation : Projection Screen –( 6*6 , 8*6 ,12*6 etc ) Supply & Installation : Over Head Multimedia Projector Installation with adjustable stand , cabling etc

Offer PSG Sector: Supply & Repairing: (New / Refurb.) Complete CPU / System Branded / Unbranded ( HP , Dell ) Supply & Repairing: (New / Refurb.) Mother Board- Branded / Unbranded (Core2 Due ,Core i3 , Core i5 ,Core i7 )

Supply & Repairing: (New / Refurb.) Notebook (HP , Dell , Toshiba) Supply & Repairing: (New / Refurb.) LED ( HP , Dell , View Sonic , Acer ) Supply & Repairing: (New / Refurb.) DDR2 ,DDR3 (Kingston ) Supply & Repairing: (New / Refurb.) Casing (Tower) Supply : (New / Refurb.) Keyboards-Normal , Multimedia , Wireless , PS2 , USB (A4 Tech , Hp , Dell) Supply : (New / Refurb.) Mouse - Normal , Wireless , PS2 , USB (A4 Tech , Hp , Dell) Supply : (New ) Head Phone - Normal , Wireless , (A4 Tech , Creative ) Supply : (New ) Sound Card-Normal , Express , (A4 Tech , Creative ,etc) Supply : (New / Used) Graphics Card -Normal , PCI Express , ( Ge-Force , etc ) Supply : (New / Used) Network Product ( Lan Card , Switch , Router )

PVC Card Printing Solution: Our solutions are trusted by a wide Range of industries for a multitude of applications including: Medium to large sized corporations - Employee identification badges

Government departments - Employee identification badges, driving licenses, national ids, visitor management, port authorities, etc.

High security applications such as airports – E Gate cards

Educational institutions - School & University cards

Hospitality – hotels, resorts and restaurants



DCH Services021-32070141 Fax 021-34014780

COMPANY PROFILE

Health Clubs – membership cards

Malls & shopping centres - Preferred customer cards

Healthcare: clinics, hospitals and pharmacies

Retail and service establishments

Amusement parks and recreational facilities

DCH Services will provide printing equipment at customer site like PVC card printer, consumables (Print Head, Black Ribbon, Cleaning Kit, Cleaning Pen etc.) and regular maintenance. In case of machine failure DCH will provide backup unit (Condition apply).

Security Solution: Supply & Installation : CCTV Camera (Normal , Night Vision , IP Camera , PTZ camera , etc ) (Proline , AV Tech , etc ) Supply & Installation : DVR (4 , 12 , 16 Channel ) (Proline , AV Tech , etc ) Supply & Installation : Cabling Supply : Mattel Detector Supply : Walk Through Gate Supply : RFID / Smart Card & Reader ( for Pc Security etc )

Networking Solution: Supply & Installation : Complete Range of Networking product & Servicing

Time Attendance Solution: Biometrics Recognition System

Hand Punch Face Recognition , Finger Print Recognition Password Recognition , RFID Recognition

MAINTENANCE,SUPPORT AND TRAINING PLAN

OBJECTIVES:Support our “Nationwide Customer Base” by providing personalized service (Including parts, repairing, training and technical support) in a manner that would yield the following result:

a) Enhance customer’s productivity through comprehensive product knowledge and user training.b) Maintain highest level of uptime.c) Provide quickest possible response time to the customers.d) Provide low cost of maintenance to the customer.e) Enhance product life by offering preventive maintenance and extended warranty plans to the customers.f) A high degree of customer satisfaction.



DCH Services021-32070141 Fax 021-34014780

COMPANY PROFILE

DCH Services in coordination with its principle performs all necessary hardware and software maintenance service for computer system during the warranty period and subsequently under annual maintenance contract. The maintenance Services include the following three categories:

a) PREVENTIVE MAINTENANCE: Preventive maintenance is performed periodically, which include all cleaning, lubrication, testing, alignment and replacement of parts necessary to minimize equipment failure and extend its useful life.

b) UPDATES: All hardware engineering fixes and updates supplies by the manufacturers of the quoted equipment are installed with approval from the customer. Similarly, all software update are implemented by DCH.

c) CORRECTIVE MAINTENANCE: Corrective maintenance is performed promptly and efficiently when requested, and includes all action taken to diagnose and rectify the equipment malfunction.

UPTIME LEVEL:DCH Services in conjunction with its principals guarantees a 90% “UP” time of the essential equipment. “UP” time is that period of time during which the essential equipment of the IPG or PSG is fully operational and is calculated an a maximum of 8 hours per day, 6 days per week and 52 weeks per year basis. Extended equipment include Central Processing Unit (CPU) and its associated power supply, main memory, controller(S), disk sub-system(s), magnetic tape sub-system(s), system printer(s) and system master console.

BACKUP:DCH maintains backup of similar performance for critical equipment. Backups are installed until the time the original equipment can be rectified and re-installed.

BENCHMARK TESTING:If required, Benchmark testing is provided to customer before delivery.SERVICE CAPABILITIES:DCH over the years of experience has developed one of the most efficient support system in the industry in Pakistan.Presently it maintains full-fledged branches at Karachi and Rawalpindi/Islamabad where fully equipped hardware Engineering Laboratories and trained hardware and software personnel are providing maintenance support for various type of IPG and PSG Equipment’s. DCH maintain liaison office at Lahore, which coordinate the service requirements of our customers in that area. Karachi and Rawalpindi/Islamabad offices are staffed with hardware field engineers and systems and application software personnel who have had extensive training and experience on the product marketed by DCH. Direct technical support is also available on the telephone during working hours on working days.

For outstation clients, necessary training is provided to handle minor accidental breakdowns. A list of basic tool kit and critical parts is suggested to be maintained.

LEVEL OF CUSTOMER SUPPORT:

Level I: WARRANTY SUPPORT: Which includes, onsite warranty support provide service, trouble shooting and basic Repairs / replacements.



DCH Services021-32070141 Fax 021-34014780

COMPANY PROFILE

.Level II: ON CALL BASIS SUPPORT, Which includes, Log you’re complain our support Coordinator, entertain your

Complain First Come First Serve Basis, faulty units repaired limited charges (labor, parts and transport Charges will be apply).

Level III: HEAD OFFICE LEVEL SUPPORT: which includes reinforcement of engineers for the branches, components level repair and stocking of parts at our main store. Head office also carries out coordination to maintain our main supply line, technical and engineering services, consultancy services, product support and also liaison with the principals. Head office organizes training courses and workshops.

Level IV: ON SITE RESIDENTIAL SUPPORT (AMC-1)*: which includes, Annual Maintenance Contract Six (6) days a week reinforcement of Engineer’s team at customer site as a residential engineers for immediate technical support, their Maintain component level repairing in customer given space or IT hardware Lab and stocking of backup parts, conduct regular preventative maintenance (PM) for reduce costs and unexpected faults,

Level V: ON SITE RESIDENTIAL SUPPORT (AMC-2)*: which includes, Annual Maintenance Contract Six (6) days a week reinforcement of Engineer’s team at customer site as a residential engineers for immediate technical support, their Maintain component level repair and stocking of parts at customer site and entertain end-user Complain, conduct regular preventative maintenance (PM) for reduce costs and unexpected faults, Maintain repair log sheet and PM record as per international standard which share to customer as per customer demand,

SERVICE RESPONSE TIME:Remote Areas.(North)

Distance of installation site from DCH Offices: Response Time (In working hours)

Less than 30 Kilometers (=) Within 8 working hours

Greater than 30 Km but less than 100Km

(=) Within 16 working hours

Greater than 100 Km (=)Service is available on mutually agreed time.

TRAINING:



DCH Services021-32070141 Fax 021-34014780

COMPANY PROFILE

Comprehensive training sessions are conducted at clients’ or DCH premises on the product to cover following areas:

a) Operation of hardware, software and operating system.b) Basic trouble shooting and fixing of minor accidental breakdowns.c) Implementation of environment control.d) For network client only, system administrator training. (Preferably at customers’ premises)e) For office automation training for our preferred clients.

CUSTOMERS LIST :

PTCL (Pakistan Telecommunication)

LNH (Liaquat National Hospital )

LNH (Liaquat National Medical College)

First Credit and Investment Bank Ltd

TRG Group

Sindh Board of Technical Education

Sindh Police

Lucky One Pvt. Ltd



DCH Services021-32070141 Fax 021-34014780

COMPANY PROFILE

Aga Khan University Hospital

OMI Hospital

Shifa International Hospital Islamabad

Pakistan Institute of Medical Sciences (PIMS) Islamabad

Pakistan Railway



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