Fact SheetDirect Energy is one of North America’s largest retail providers of electricity, natural gas, and home and business energy-related services with over 4 million customers. We give customers choice, simplicity, and innovation where energy, data, and technology meet. A subsidiary of Centrica plc (LSE: CNA), an international energy and services company.

Company Snapshot

One of the largest competitive retail energy suppliers in

North America*

More than 5,000 employees

across North America serve over 4 million

customers

Nearly 1,000 professional technicians provide services to millions of homes in the U.S. and Canada

Direct Energy is a proud partner of Children’s Miracle Network Hospitals, that includes a network of 170 children’s hospitals across the United States and Canada

Almost $14 billion in U.S. revenue

$415 million in U.S. Operating Profi t in 2016

Charitable contributions

$2,263,696.36in 2016

Number of customers in 2016

North America Business 240K

North America Home 3,769,000

Direct Energy Business• One of the largest commercial and industrial retail energy providers in North America*, serving

more than 240,000 business customers.

• #1 in natural gas supply to commercial customers in the Eastern U.S.**

• #2 in power supply to commercial customers in the U.S. and Canada.**

• Products and offers are available in 24 U.S. markets and five Canadian provinces.

• Offers enhanced solutions, such as advanced energy monitoring & analytics, demand response, energy auditing, onsite generation, renewables and energy efficiency projects for commercial customers.

• Serving 78% of the Fortune 100® companies. ***

Direct Energy Home• Largest residential energy retailer in North America with nearly 3.8 million

residential customers across its energy and home services businesses in all 50 states and the province of Alberta.

• One Hour Heating & Air Conditioning®, Benjamin Franklin Plumbing®, and Mister Sparky® Electrical services off er protection plans and perform system installations and on-demand repairs nationwide.

• One Hour Heating & Air Conditioning® was recently ranked the 30th best U.S. franchise in Entrepreneur Magazine’s annual “Franchise 500” list. One Hour and Mister Sparky® were both ranked fi rst in their respective categories on the “Franchise 500” list, and Benjamin Franklin was among the top in the plumbing category.

• Of fers customers whole home and system-level protection with Home Warranty of America and Direct Energy Protection Plans.

• Direct Energy Solar off ers commercial solutions and serves residential solar customers across the North Eastern U.S.

• Other residential brands include: CPL Retail Energy, WTU Retail Energy, First Choice Power, Gateway Energy, Airtron, and America’s Water Heater Rentals.

Entrepreneur

* Number two non-residential retail electricity supplier in DNVGL September 2016 update** DNVGL September 2016 update*** As of January 2017

© 2017 Direct Energy. All Rights Reserved. Direct Energy and the Lightning Bolt design are registered trademarks or trademarks of Direct Energy Marketing Limited in the United States and/or Canada used under license, as applicable.

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Community Involvement• In 2016, Direct Energy employees volunteered more than 13,583 hours, and Direct Energy donated nearly $2.3 million

in charitable contributions.

• Direct Energy is a proud partner of Children’s Miracle Network Hospitals (CMNH) that includes a network of 170 children’s hospitals across the United States and Canada. In 2016, Direct Energy was inducted into the CMNH Miracle Million Club.

• Direct Energy has committed fi ve million dollars through the Direct Energy Foundation to Texas Children’s Hospital supporting the new children’s heart center.

Where We Operate

Parent Company• Operates in seven countries• 36,494 employees worldwide• 27.5M total customer accounts• 2016 revenues of $33.9 billion

• LSE: CNA• Centrica is also a parent company of British Gas, Bord Gáis,

Panoramic Power, Hive, and ENER-G Rudux

• United States – 50 states (plus the District of Columbia)• North America headquarters –Houston, Texas• Home Warranty of America, Direct Energy Protection

Plans available in all 50 states• Canada – Alberta, British Columbia, Ontario, Quebec,

Saskatchewan

HeadquartersRegional OfficesNatural Gas/Electricity/ServicesNatural Gas/ServicesNatural Gas/ElectricityElectricity/ServicesNatural GasServices

HeadquartersRegional OfficesNatural Gas/Electricity/ServicesNatural Gas/ServicesNatural Gas/ElectricityElectricity/ServicesNatural GasServices

CalgaryCalgaryCalgaryCalgaryCalgaryCalgary

Buff alo GroveBuff alo GroveBuffalo Grove IselinIselinIselin

HoustonHoustonHouston

TempeTempeTempeTulsaTulsaTulsa

PittsburghPittsburghPittsburghColumbiaColumbiaColumbia