dealing with a problem volunteer a&wma sections & chapters leadership training academy
TRANSCRIPT
Dealing with a problem volunteer•Did we recruit well?
▫Passion for the organization▫Bring an added value to the organization▫Persons who will be on their best behavior▫“People skills”▫Team players▫Persons who understand, respect, and fulfill their
respective roles•Did this person receive an adequate
onboarding”?•Is there an agenda – with times •Is the Chair dealing with the problem
member(s)?
Dealing with a problem volunteer
•argumentativeness•bullying•rudeness•talking too much•not coming to meetings•generally showing lack of interest
Bylaws
Bylaws should include standards of conduct for the board and term limits, Board member duties and expectations.
Dealing with problem volunteers
•Take a deep breath.• The chief complaints for most volunteers,
generally fall into one of two categories▫Not feeling listened to ▫Not feeling appreciated
•So, listen and ask, apologize if needed•Be straight