dealing with difficult people delivered by osiris
TRANSCRIPT
RIDING FORWARD TSA TRAINING & DEVELOPMENT PACKAGE
DEALING WITH DIFFICULT PEOPLE Delivered by Osiris Educational, Rodger Pyrah Wednesday 17th May 2017 - 1.00pm to 4.00pm The Lawns Centre, Harland Way, Cottingham, HU16 5SQ (Ample and easy parking available)
About our Live Speaker Rodger brings over 20 years' experience as an educator and a headteacher to his training courses. His warm and intelligent style will inspire you to deal with difficult and demanding work situations with ease.
Focus of the Event• Learn how to handle bullies, moaners, procrastinators and killjoys• Defuse aggression with parents, teachers or colleagues• Manage behaviour that leads to difficult situations
Rodger will discuss ways to turn around difficult situations by showing you how to understand demanding relationships and how to make them work for you, and to keep control while under fire.
Overview Be inspired to change • Learn how to be calmer and more confident• Recognise triggers and convert to action• Develop your own style for managing relationships and situations• Control your reactions to demanding people• Increase assertiveness and positive skills
Practical skills to transform professional relationships • Active listening• The golden rules of saying 'no'!• 12 ways to build relationships• Communication• 5 options for dealing with difficult situations• 12 behaviours to avoid
Action plan to transform your workplace • Create a calmer environment• Happier colleagues equal happier students• Embed constructive feedback into work relationships• Help others to achieve their potential.
COST & BOOKING The cost of the event is £100 per delegate for alliance
schools / £125 for non-alliance schools.If you wish to book a member of staff onto this event
please contact Jenny Lines, Teaching School Business Manager
Telephone 01482 679139 [email protected] Closing date: 10th May 2017
Cancellations within 5 days of the event will be charged for at the advertised rate.