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DEBI T/ Credit card vs. I nternet banki ng

Most people are very familiar with how a bank operates. The concept is very simple; you takeyour money to the bank and they will keep it safe for you and you can collect it later.

When you need to withdraw funds from your account, you can use a debit card or a standardATM card. You can use the debit card for any online or retail shopping and the ATM cardswork in any ATM machine. You can also use credit card to purchase but you are liable to paythe dues by the end of the month.

With transactions becoming more and more online nowadays internet banking has come into picture. Internet banking allows customers to perform a wide range of banking transactionselectronically via the bank's Web site. This includes paying bills, electronic funds transfer,

printing statements, inquiring about transactions, issuing demand draft etc.

However online transactions are more risky as perceived by customers and acceptance ofInternet banking is a major concern.

Problems identified:

1. Reasons for non-acceptance of net banking facility.2. Security measures and threats associated with use of debit cards and or

internet banking facility.

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This survey is designed to understand Internet users perspectives on Internet banking, t heirexperience with Internet banking, and their expectations of Internet banking services.

1. How long have you been using the WWW?

Less than 1 month 1 to 6 months 7 to 12 months More than 1 year

2. How frequently do you use telephone banking services per month (for example,

balance inquiry, fund transfer between accounts)? Never 1 to 4 times 5 to 8 times 9 to 12 times over 12 times

3. How frequently do you visit your bank branch per month?

Never 1 to 4 times 5 to 8 times 9 to 12 times over 12 times

4. How frequently do you use an Automated Teller Machine (ATM) per month?

Never 1 to 4 times 5 to 8 times 9 to 12 times over 12 times

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