debugging your communication for more success and efficiency in devops
TRANSCRIPT
#devopsrexÉdition 201628 novembre
La conférence devops100 % retour d'expérience
Sabine WojcieszakgetNext IT
@SabineBendixen
Debuggingyour Communicationformore EfficiencyinDevOps
Sabine Wojcieszak
About me
Heiseonline– EntwicklerMagazin– devops.com– infoQ - Eclipse - OBJEKTspektrum
Author
SoftwareQualityDaysWien
NDCLondon
NDCOslo
CodeSlinger
Operability.io
NDCSydney
JavaForumNord
T3conEurope
DevOps RexParis
AgileCambridge
DevOps ProMoscow
ITTage
Speaker 2016 Chief Consultant
Organizer
KoSSe
@SabineBendixen
Effectiveness
Dothe right things
Efficiency
Dothe things right
PeterF.Drucker
BestPractice
@SabineBendixen
Sorry!
I won´t tell anything new!
Think!
@SabineBendixen
CommonSense
Communication is important!
@SabineBendixen
Common
Practice
@SabineBendixen
CommonSense
CommonPractice
Different pairs of shoes
@SabineBendixen
Bridging the Gap
Devs Ops /BizCommunication
Transparency – Appreciation - Openness
@SabineBendixen
Communication
Zipper for the Team
@SabineBendixen
Communication=
Devs
Ops
Theindividual
=ToolOrganization
@SabineBendixen
Why?
@SabineBendixen
Know
ledge...
...should become..
...ahabit.
Bug#1
@SabineBendixen
Improving Communication
Quality over Quantity
Bug#2
@SabineBendixen
Thetypical nerd...
...hates to communicate
...is driven by logic
...does notneed emotions
...has no empathy
Bug#3
@SabineBendixen
Fact#1
Although we allare ableto think logically,...
...we donotdothis allthe time!
@SabineBendixen
...behaves likeachild
as soon asStarWars appears!
Thetypical nerd...
...has alot ofempathy forthe characters
...starts tocommunicatewithout end!
...developsemotions!
@SabineBendixen
TheGood News
Everybody can start to improveCommunication!
Bug#4
@SabineBendixen
Improving Communication
Not a Highway!
Bug#5
@SabineBendixen
It is more like a Mountain Trail
@SabineBendixen
A good preparation
@SabineBendixen
Starting your journey with “HighHeels“
NLP
Nonviolent Communication
?
Bug#6
@SabineBendixen
TakeBootsfor your journey!MutualUnderstanding
RespectAppreciation
Build a strong fundament!Transparency
@SabineBendixen
No ChecklistBug#7
No One-Size-Fits-All-Solution
@SabineBendixen
You can´t delete bad communicationthat easy
Bug#8
@SabineBendixen
Cooking without recipes
Mixing ingredients, testing, refining, testing again
@SabineBendixen
I people from tech!
You dosexy stuff!
@SabineBendixen
#shitstorm
Alert
Sexy?
Bug#9
@SabineBendixen
Sexy!
@SabineBendixen
Context matters!
@SabineBendixen
Listen
With All Senses
And start listening to yourself!
@SabineBendixen
LanguageBehaviour
@SabineBendixen
Impactof Communication
7% TheWords
38% TheVoice
55% TheBody
@SabineBendixen
?
@SabineBendixen
Artificial HarmonyBug#10
PatrickLencioni,“The5DsyfunctionsofaTeam“
Looks nice and adorable, but...
@SabineBendixen
...opens the Door forthe Elephant to enterthe Room!
@SabineBendixen
Transparent&openCommunication
Key to Opportunities & Continuous Improvement
@SabineBendixen
Pointsof View
256 Shades of Grey
Bug#11
@SabineBendixen
Wantto become...
...a fucking unicorn?
@SabineBendixen
Comfort Zone
Leave it!
Bug#12
@SabineBendixen
Support
Mirror, Guide, Motivator, Help, Listener
Bug#13
@SabineBendixen
Your
Inne
rTeam
See:FriedemannSchulzvonThun
Bug#14
@SabineBendixen
TheBadNews
Everybody can start to improveCommunication!
Bug#15
Someone has to start!
TheGood NewsTheWorst News
Communication is the keyto successful improvement!
@SabineBendixen
Theright shoes
Did you learn anything?
@SabineBendixen
Thank you for your attention!www.getnext-it.com
Thx to pexels.com &MaikWojcieszak
