december 6, 2002 m. roden / d. dautel focus group 1c public safety report to nric vi council...

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December 6, 2002 M. Roden / D. Dautel N etw ork R eliability and Interoperability C ouncil N etw ork R eliability and Interoperability C ouncil FOCUS GROUP 1C Public Safety Report to NRIC VI Council December 6, 2002 Co-Chairs Mike Roden - Cingular Wireless Don Dautel - Motorola

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Page 1: December 6, 2002 M. Roden / D. Dautel FOCUS GROUP 1C Public Safety Report to NRIC VI Council December 6, 2002 Co-Chairs Mike Roden - Cingular Wireless

December 6, 2002M. Roden / D. Dautel

Network Reliability and Interoperability CouncilNetwork Reliability and Interoperability Council

FOCUS GROUP 1CPublic Safety

Report to NRIC VI Council

December 6, 2002Co-Chairs

Mike Roden - Cingular Wireless Don Dautel - Motorola

Page 2: December 6, 2002 M. Roden / D. Dautel FOCUS GROUP 1C Public Safety Report to NRIC VI Council December 6, 2002 Co-Chairs Mike Roden - Cingular Wireless

December 6, 2002M. Roden / D. Dautel

Network Reliability and Interoperability Council

NRIC VI-Homeland SecurityPublic Safety-FG1C Charter

• Ensure that commercial telecom service networks (including wireless, wireline, satellite and cable public telecommunications networks) can meet the special needs of public safety communications including the means to prioritize, as appropriate, public safety usage of commercial services during emergencies.

• Provide Recommendations to prepare networks for use by public safety during emergencies.

• Report on needs and survey results due at beginning of December, 2002

• Report on proactive methods due at beginning of March, 2003

Page 3: December 6, 2002 M. Roden / D. Dautel FOCUS GROUP 1C Public Safety Report to NRIC VI Council December 6, 2002 Co-Chairs Mike Roden - Cingular Wireless

December 6, 2002M. Roden / D. Dautel

Network Reliability and Interoperability Council

Focus Group 1CMission

Focus Group 1C will conduct an assessment of the commercial communications service needs of the Public Safety community, for both day-to-day operations and in times of crisis. The Focus Group will then perform a gap analysis to determine shortfalls, and will make recommendations to address these issues.

Page 4: December 6, 2002 M. Roden / D. Dautel FOCUS GROUP 1C Public Safety Report to NRIC VI Council December 6, 2002 Co-Chairs Mike Roden - Cingular Wireless

December 6, 2002M. Roden / D. Dautel

Network Reliability and Interoperability Council

Focus Group 1CObjectives

Examine topics such as: • Public Safety Communications Needs• Priority access for commercial communications

serviceso Government Emergency Telephone Service (GETS)o Wireless Priority Service (WPS or PAS) o Telecommunications Service Priority (TSP)

• Tactical reliance on commercial communication services

• Continuity of Day-to-Day services to first responders• Continuity of 911 Services - Ability to access 911

Systems

Page 5: December 6, 2002 M. Roden / D. Dautel FOCUS GROUP 1C Public Safety Report to NRIC VI Council December 6, 2002 Co-Chairs Mike Roden - Cingular Wireless

December 6, 2002M. Roden / D. Dautel

Network Reliability and Interoperability Council

Focus Group 1CPublic Safety

Commercial communication networks to be examined relative to Public Safety needs, including:

Wireline Wireless

Satellite Cable

Paging Internet

Page 6: December 6, 2002 M. Roden / D. Dautel FOCUS GROUP 1C Public Safety Report to NRIC VI Council December 6, 2002 Co-Chairs Mike Roden - Cingular Wireless

December 6, 2002M. Roden / D. Dautel

Network Reliability and Interoperability Council

Focus Group 1CParticipants

• Strong representation of industry expertise

– inclusive representation across technologies/networks/services

• PSTN & Internet, wireline & wireless, circuit & packet, satellite, cable

– balanced representation across industry roles:

• service providers, equipment suppliers, Public Safety

– diverse representation across perspectives:

• incumbents, acquisitions/mergers, start-ups

– authoritative representation on subject matter

• Committed representatives from respective organizations

– broad network of expertise supporting each representative

– time needed to effectively support Focus Group deliverables

Page 7: December 6, 2002 M. Roden / D. Dautel FOCUS GROUP 1C Public Safety Report to NRIC VI Council December 6, 2002 Co-Chairs Mike Roden - Cingular Wireless

December 6, 2002M. Roden / D. Dautel

Network Reliability and Interoperability Council

Focus Group 1CPublic Safety

• Established web based survey• Communicated to Public Safety entities at

agency conferences and NRIC web page• Over 220 responses during survey period• Wide cross section of agencies and

jurisdictions from veterans in Public Safety

Page 8: December 6, 2002 M. Roden / D. Dautel FOCUS GROUP 1C Public Safety Report to NRIC VI Council December 6, 2002 Co-Chairs Mike Roden - Cingular Wireless

December 6, 2002M. Roden / D. Dautel

Network Reliability and Interoperability Council

FG1C – Survey Results

Responsibility

Dispatch16%

EMS 5%

Fire20%

Police 26%

No Response5%

Other17%

Appointed Officials

11%

Position

Manager32%

Supervisor9%

Volunteer3%

None2%

Other4%

Field Operations

6%

Dispatch Operator

2%

Engineer/Tech8%

Administrative34%

Broad distribution of responsibility and position responses:

Page 9: December 6, 2002 M. Roden / D. Dautel FOCUS GROUP 1C Public Safety Report to NRIC VI Council December 6, 2002 Co-Chairs Mike Roden - Cingular Wireless

December 6, 2002M. Roden / D. Dautel

Network Reliability and Interoperability Council

FG1C – Survey Results

Years of Service

5 to 1511%

Less than 52%

No Response5%

More than 1582%

Agency Size

No Response

6%

26 to 20043%

Less than 25

14%

More than 20037%

Extensive time in Public Safety ranging from small to large agencies

Page 10: December 6, 2002 M. Roden / D. Dautel FOCUS GROUP 1C Public Safety Report to NRIC VI Council December 6, 2002 Co-Chairs Mike Roden - Cingular Wireless

December 6, 2002M. Roden / D. Dautel

Network Reliability and Interoperability Council

FG1C – Survey Results

Jurisdiction

Regional11%

Nationwide4%

Local64%

Statewide14%

No Response7%

Jurisdiction Type

Rural31%

Suburban37%

No Response9%Urban

23%

Survey reached down to local agencies across a broad jurisdiction type

Page 11: December 6, 2002 M. Roden / D. Dautel FOCUS GROUP 1C Public Safety Report to NRIC VI Council December 6, 2002 Co-Chairs Mike Roden - Cingular Wireless

December 6, 2002M. Roden / D. Dautel

Network Reliability and Interoperability Council

FG1C – Survey Results

Incident Scene Role

Support34%

Chief, Dep. Chief or Comm

Officer29%

Other16%

Commander11%

No Response6%

Front Line4%

Page 12: December 6, 2002 M. Roden / D. Dautel FOCUS GROUP 1C Public Safety Report to NRIC VI Council December 6, 2002 Co-Chairs Mike Roden - Cingular Wireless

December 6, 2002M. Roden / D. Dautel

Network Reliability and Interoperability Council

FG1C – Survey Results

Network Use in Crisis Response

67%

47%

4% 6%

18%

55%

27%

45%

35% 33%

55%

35%

4% 5%

57% 58%

24%

7%

0%

10%

20%

30%

40%

50%

60%

70%

80%

Extensive

Somewhat

Not at All

Page 13: December 6, 2002 M. Roden / D. Dautel FOCUS GROUP 1C Public Safety Report to NRIC VI Council December 6, 2002 Co-Chairs Mike Roden - Cingular Wireless

December 6, 2002M. Roden / D. Dautel

Network Reliability and Interoperability Council

FG1C – Survey Results

Commercial Network Performance

37%

58%

18%

33%

45%

9%

0%

10%

20%

30%

40%

50%

60%

70%

Problems Met Expectations

Perc

en

t

Yes No Unknown

Page 14: December 6, 2002 M. Roden / D. Dautel FOCUS GROUP 1C Public Safety Report to NRIC VI Council December 6, 2002 Co-Chairs Mike Roden - Cingular Wireless

December 6, 2002M. Roden / D. Dautel

Network Reliability and Interoperability Council

FG1C – Survey Results

GETS / PAS Service Experience

26 24

5967 68

33

01020

30405060

7080

Familiar w ith PAS Used EmergencyService

Met Expectations

Per

cen

t

YES

NO

Page 15: December 6, 2002 M. Roden / D. Dautel FOCUS GROUP 1C Public Safety Report to NRIC VI Council December 6, 2002 Co-Chairs Mike Roden - Cingular Wireless

December 6, 2002M. Roden / D. Dautel

Network Reliability and Interoperability Council

FG1C – Needs Assessment

• Diversity and Reliability of umbilical links– Subscription to TSP awareness– Private Circuit reliability – Funding needed for Diversity

• Trouble Isolation and Trouble resolution– Public Safety organization have trouble

identifying the source of maintenance problems in a multi-vendor environment

– Experience “finger pointing” among vendors

Page 16: December 6, 2002 M. Roden / D. Dautel FOCUS GROUP 1C Public Safety Report to NRIC VI Council December 6, 2002 Co-Chairs Mike Roden - Cingular Wireless

December 6, 2002M. Roden / D. Dautel

Network Reliability and Interoperability Council

FG1C – Needs Assessment

• Capacity/Coverage during peak emergencies– For end users calling/accessing the PSAP– For First Responders using commercial networks

• Encryption / Secure communications• Wireless emergency conference bridge• High speed wireless data service• Training on operation / access to EAS and

Amber Alert notification systems

Page 17: December 6, 2002 M. Roden / D. Dautel FOCUS GROUP 1C Public Safety Report to NRIC VI Council December 6, 2002 Co-Chairs Mike Roden - Cingular Wireless

December 6, 2002M. Roden / D. Dautel

Network Reliability and Interoperability Council

FG1C – Needs Assessment

• Service Provider participation with Public Safety entities as part of their emergency planning process

• Service Provider participation with Public Safety entities in exercising their emergency crisis management plans

• Interference to Public Safety radio systems• Accessibility to Service Provider support in crisis

situations

Page 18: December 6, 2002 M. Roden / D. Dautel FOCUS GROUP 1C Public Safety Report to NRIC VI Council December 6, 2002 Co-Chairs Mike Roden - Cingular Wireless

December 6, 2002M. Roden / D. Dautel

Network Reliability and Interoperability Council

FG1C – Schedule

• Completed web based survey for Public Safety entities

• Completed Needs Assessment and Gaps Analysis October 22

• Conducted follow up discussions with Public Safety entities to validate Gaps

• December Report to Council Dec 6, 2002• Consolidate BP/Recommendations for review• Final Report to Council March 14, 2003