december 6, 2002 m. roden / d. dautel focus group 1c public safety report to nric vi council...
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December 6, 2002M. Roden / D. Dautel
Network Reliability and Interoperability CouncilNetwork Reliability and Interoperability Council
FOCUS GROUP 1CPublic Safety
Report to NRIC VI Council
December 6, 2002Co-Chairs
Mike Roden - Cingular Wireless Don Dautel - Motorola
December 6, 2002M. Roden / D. Dautel
Network Reliability and Interoperability Council
NRIC VI-Homeland SecurityPublic Safety-FG1C Charter
• Ensure that commercial telecom service networks (including wireless, wireline, satellite and cable public telecommunications networks) can meet the special needs of public safety communications including the means to prioritize, as appropriate, public safety usage of commercial services during emergencies.
• Provide Recommendations to prepare networks for use by public safety during emergencies.
• Report on needs and survey results due at beginning of December, 2002
• Report on proactive methods due at beginning of March, 2003
December 6, 2002M. Roden / D. Dautel
Network Reliability and Interoperability Council
Focus Group 1CMission
Focus Group 1C will conduct an assessment of the commercial communications service needs of the Public Safety community, for both day-to-day operations and in times of crisis. The Focus Group will then perform a gap analysis to determine shortfalls, and will make recommendations to address these issues.
December 6, 2002M. Roden / D. Dautel
Network Reliability and Interoperability Council
Focus Group 1CObjectives
Examine topics such as: • Public Safety Communications Needs• Priority access for commercial communications
serviceso Government Emergency Telephone Service (GETS)o Wireless Priority Service (WPS or PAS) o Telecommunications Service Priority (TSP)
• Tactical reliance on commercial communication services
• Continuity of Day-to-Day services to first responders• Continuity of 911 Services - Ability to access 911
Systems
December 6, 2002M. Roden / D. Dautel
Network Reliability and Interoperability Council
Focus Group 1CPublic Safety
Commercial communication networks to be examined relative to Public Safety needs, including:
Wireline Wireless
Satellite Cable
Paging Internet
December 6, 2002M. Roden / D. Dautel
Network Reliability and Interoperability Council
Focus Group 1CParticipants
• Strong representation of industry expertise
– inclusive representation across technologies/networks/services
• PSTN & Internet, wireline & wireless, circuit & packet, satellite, cable
– balanced representation across industry roles:
• service providers, equipment suppliers, Public Safety
– diverse representation across perspectives:
• incumbents, acquisitions/mergers, start-ups
– authoritative representation on subject matter
• Committed representatives from respective organizations
– broad network of expertise supporting each representative
– time needed to effectively support Focus Group deliverables
December 6, 2002M. Roden / D. Dautel
Network Reliability and Interoperability Council
Focus Group 1CPublic Safety
• Established web based survey• Communicated to Public Safety entities at
agency conferences and NRIC web page• Over 220 responses during survey period• Wide cross section of agencies and
jurisdictions from veterans in Public Safety
December 6, 2002M. Roden / D. Dautel
Network Reliability and Interoperability Council
FG1C – Survey Results
Responsibility
Dispatch16%
EMS 5%
Fire20%
Police 26%
No Response5%
Other17%
Appointed Officials
11%
Position
Manager32%
Supervisor9%
Volunteer3%
None2%
Other4%
Field Operations
6%
Dispatch Operator
2%
Engineer/Tech8%
Administrative34%
Broad distribution of responsibility and position responses:
December 6, 2002M. Roden / D. Dautel
Network Reliability and Interoperability Council
FG1C – Survey Results
Years of Service
5 to 1511%
Less than 52%
No Response5%
More than 1582%
Agency Size
No Response
6%
26 to 20043%
Less than 25
14%
More than 20037%
Extensive time in Public Safety ranging from small to large agencies
December 6, 2002M. Roden / D. Dautel
Network Reliability and Interoperability Council
FG1C – Survey Results
Jurisdiction
Regional11%
Nationwide4%
Local64%
Statewide14%
No Response7%
Jurisdiction Type
Rural31%
Suburban37%
No Response9%Urban
23%
Survey reached down to local agencies across a broad jurisdiction type
December 6, 2002M. Roden / D. Dautel
Network Reliability and Interoperability Council
FG1C – Survey Results
Incident Scene Role
Support34%
Chief, Dep. Chief or Comm
Officer29%
Other16%
Commander11%
No Response6%
Front Line4%
December 6, 2002M. Roden / D. Dautel
Network Reliability and Interoperability Council
FG1C – Survey Results
Network Use in Crisis Response
67%
47%
4% 6%
18%
55%
27%
45%
35% 33%
55%
35%
4% 5%
57% 58%
24%
7%
0%
10%
20%
30%
40%
50%
60%
70%
80%
Extensive
Somewhat
Not at All
December 6, 2002M. Roden / D. Dautel
Network Reliability and Interoperability Council
FG1C – Survey Results
Commercial Network Performance
37%
58%
18%
33%
45%
9%
0%
10%
20%
30%
40%
50%
60%
70%
Problems Met Expectations
Perc
en
t
Yes No Unknown
December 6, 2002M. Roden / D. Dautel
Network Reliability and Interoperability Council
FG1C – Survey Results
GETS / PAS Service Experience
26 24
5967 68
33
01020
30405060
7080
Familiar w ith PAS Used EmergencyService
Met Expectations
Per
cen
t
YES
NO
December 6, 2002M. Roden / D. Dautel
Network Reliability and Interoperability Council
FG1C – Needs Assessment
• Diversity and Reliability of umbilical links– Subscription to TSP awareness– Private Circuit reliability – Funding needed for Diversity
• Trouble Isolation and Trouble resolution– Public Safety organization have trouble
identifying the source of maintenance problems in a multi-vendor environment
– Experience “finger pointing” among vendors
December 6, 2002M. Roden / D. Dautel
Network Reliability and Interoperability Council
FG1C – Needs Assessment
• Capacity/Coverage during peak emergencies– For end users calling/accessing the PSAP– For First Responders using commercial networks
• Encryption / Secure communications• Wireless emergency conference bridge• High speed wireless data service• Training on operation / access to EAS and
Amber Alert notification systems
December 6, 2002M. Roden / D. Dautel
Network Reliability and Interoperability Council
FG1C – Needs Assessment
• Service Provider participation with Public Safety entities as part of their emergency planning process
• Service Provider participation with Public Safety entities in exercising their emergency crisis management plans
• Interference to Public Safety radio systems• Accessibility to Service Provider support in crisis
situations
December 6, 2002M. Roden / D. Dautel
Network Reliability and Interoperability Council
FG1C – Schedule
• Completed web based survey for Public Safety entities
• Completed Needs Assessment and Gaps Analysis October 22
• Conducted follow up discussions with Public Safety entities to validate Gaps
• December Report to Council Dec 6, 2002• Consolidate BP/Recommendations for review• Final Report to Council March 14, 2003