1

DECEMBER TOWN HALLDecember 14 , 2017

2

Submit now online at

town.halls@williamoslerhs

.ca

QUESTIONS?

3

AGENDA

• Welcome

• Minister’s Announcement

• Strategic Planning Update

• Q2 & Quality Updates

• Redevelopment

• Questions & Suggestions

OUR VISIONPAT I E N T - I N S P I R E D H E A LT H C A R E W I T H O U T B O U N D A R I E S

4

OUR MISSIONI N N O VAT I V E H E A LT H C A R E D E L I V E R E D W I T H C O M PA S S I O N

OUR VALUESR E S P E C T E X C E L L E N C E A C C O U N TA B I L I T Y D I V E R S I T Y I N N O VAT I O N

5

PROVINCIAL ANNOUNCEMENT – NOVEMBER 9

59 beds

Peel

Phase II

6

FUTURE

HOW

Where will we

be in the

future?

STRATEGIC PLANNING

ANNUAL

BUSINESS PLAN

How will we

get there?

Our Focus

TODAY

PLANNING FOR THE FUTURE

7

STRATEGIC PLAN: PRESSURE-TEST

8

• Engage a wide spectrum of stakeholders

• Engage all staff, at all levels

• Build on existing strategies

• Leverage internal and external expertise

• Leverage data and evidence

APPROACH TO STRATEGIC PLANNING

9

Engagement Sessions:

• Senior Leaders

• Clinical Leaders

• Front-line Staff

• Community Providers

and Partners

• Central West LHIN

• Patients

• Public

• Volunteers

STRATEGIC PLANNING: JOIN THE CONVERSATION!

10

2017-18 ABP PRIORITIES: STAYING FOCUSED

Priority Example

QualityA back to basics approach to enhance consistency

• Improve positive patient

identification initiative

Patient Experience Greater engagement & shared decision making • Family Presence Policy

Improving AccessBy achieving Peel Memorial volumes and redevelopment at Etobicoke General

• New Seniors Clinics

Operational Excellence Meeting our financial commitments while meeting community needs

• “Choosing Wisely”

• Reducing unnecessary head

CTs in the ED

11

CORPORATE SCORECARD: Q2 UPDATE & YE FORECAST

Pillar PeopleService Quality

Clinical Quality

FinanceGrowth/

Innovation

MetricPhysician

Engagement*

Employee Engageme

nt*

Would you recommendInpatients

Would you recommend

ED

Leaving Received

Enough Info

90th

ED LOS Inpts (hrs)

Do Not Use Abbreviatio

ns

Positive Patient

ID

HSAAVariance

Achieve PMC PCOP

volumes

Target 71.1% 69.2% 85.7% 75.6% 85.4% 45.8 3.8% 100% 0.00% 100%

Q2YTD

ResultsN/A N/A

74.2%

(1,348 / 1,817)

72.5%

(2,391 / 3,297)

88.0%

(1,579 / 1,795)46.6

3.8%

(44 / 1,152)

83%

(530 / 639)-0.76%

298%

(38,341 / 13,247)

YE Forecast

>5%

0.1-5%

At/Better

2

3

3

* Engagement results will be available during Q3 2017/18 Q2 YE FORECAST

1

4

5

12

OUR COMMITMENT TO QUALITY

Back to Basics Update: Results for November

2017

Client Identification Do Not Use Abbreviations

10%

improvement

Measurement

coming soon!

Falls Assessments

13

TOP 8 MYTHS ABOUT THE FLU SHOT

#1 “The flu vaccine does not work very well.”

#2 “I can get adverse side effects from the vaccine.”

#3 “The flu vaccine can give me the flu.”

#4 “I never get the flu.”

#5 “I’m skeptical about reasons for getting the vaccine.”

#6 “The flu is not a serious illness.”

#7 “I’m not in a high risk or priority group.”

#8 “I can take Tamiflu if I get the flu.”

* Based on staff feedback from 2017 Occ. Health Flu Survey

OSLER BCH EGH Peel

35% 32% 38% 35%

OSLER = 35%

14

NEW PATIENT TOWER: TAKING SHAPE

15

ETOBICOKE WELLNESS CENTRE: A SIGN THAT IT’S OFFICIAL!

16

EGH PARKING: PATIENCE, PERSEVERANCE WILL PAY OFF!

Changes continue thru

fall and winter

Before end of December,

closed area of Lot 1 will

reopen with 2 entrances

On-call parking will have

permanent space in Lot 1

once construction is

complete.

17

PEEL PHASE II – THE LEGACY CONTINUES

Approved Master Program includes:

• Inpatient Beds

• Longer-stay Rehabilitation

(2-8 weeks LOS)

• Complex Continuing Care

• Palliative Care (end-of-life)

• Support Services

• Allied Health Programs (Physiotherapy, Occupational

Therapy, Speech/Language)

• Seniors Clinics

• Day Hospital

18

Pre-Capital

Submission

Stage 1:

Business

Case

Master

Plan/Progra

m

Stage 2:

Functional

Program

Stage 3:

PSOS,

Schematics,

RFP

Evaluation

Criteria

Stage 4:

RFP

documents

Stage 5:

Implementat

tion

Infrastructure

Ontario joins

Project

PEEL PHASE II CONSTRUCTION PROCESS

19

FOLLOW-UP…QUESTIONS ON YOUR MIND

Q1: What has surprised Dr. Carr about Osler (in a good way) since his

arrival?

Q2: What are we doing to showcase the great work we do at Osler with our

community?

Q3: Is there a plan with CW LHIN to support the discharge of ALC or

medically stable patients out of acute care/surgical beds?

Q4: Will Information Technology be a priority in the next Strategic Plan to

improve patient experience, clinical quality, and efficiency?

Submit now online at

town.halls@williamoslerhs.

ca

20

THANK YOU!

Please fill out the evaluation form and leave it on your chair or complete survey monkey online!

OUR VISIONPAT I E N T - I N S P I R E D H E A LT H C A R E W I T H O U T B O U N D A R I E S

21

OUR MISSIONI N N O VAT I V E H E A LT H C A R E D E L I V E R E D W I T H C O M PA S S I O N

OUR VALUESR E S P E C T E X C E L L E N C E A C C O U N TA B I L I T Y D I V E R S I T Y I N N O VAT I O N