decenzo and robbins hrm 7th edition1 chapter 14 effective hrm communications
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DeCenzo and Robbins HRM 7th Edition
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CHAPTER 14
Effective HRM Communications
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CHAPTER 14 TOPICS:
1: Communication and HRM 2: Legally required communications 3: Purpose of HRM communications 4: Corporate culture and communications 5: CEO and communications 6: Effective communications programs 7: Employee handbook purpose 8: Employee handbook contents 9: Communication methods10: Suggestion programs
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1: COMMUNICATIONS AND HRM
How do you find out about what happens at work?
BULLETIN BOARDNEWSLETTERGOSSIP?????
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1: COMUNICATIONS AND HRM
What HR functions are involved?
All of them? Recruiting Orientation Rewarding AND….
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1: COMMUNICATIONS AND HRM
Compensation Motivation Change Health and safety Benefits
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1: COMMUNICATIONS AND HRM
Common threadGlobal
competitivenessStress
management for change
Enhance diversity
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2: LEGALLY REQUIRED COMMUNICATIONS
OSHA: Hazard Communications Standard
ERISA: Summary Plan Description
WARN: Plant closing
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3: PURPOSE OF HRM COMMUNICATIONS
Keep employees informed
Tool to bring about positive change
Influence culture
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4: CORPORATE CULTURE AND COMMUNICATIONS
Communication affects culture
Can build trust and commitment, loyalty
AccurateFree-flowingTimelyOR, the reverse
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5: CEO AND COMMUNICATIONS
VisionTop management
must provide backing, support, endorsement for communications
Give and receive information
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6: EFFECTIVE COMMUNICATIONS
Top management commitment
Effective upward communication
Determining what to communicate
Allowing for feedback
Information sources
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6: EFFECTIVE UPWARD COMMUNICATION
Employees are closest to the work
Know what is really going on
Know how changes will affect workers
EmpowermentDecision making
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6: DETERMINING WHAT TO COMMUNICATE
Filter out irrelevant What if ???
Need to knowEthical issues
So what ???Overload of useless
informationFeel left out
Include important
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6: ALLOW FOR FEEDBACK
Don’t ASSUMENeed to know if
goals are metInvolvement of
employees
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6: MULTIPLE INFORMATION SOURCES
EmployeesImmediate
supervisorsHR experts
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7: EMPLOYEE HANDBOOK PURPOSE
Employee Information central
source Commitment, security Direction
Employer Committed workforce Recruit Educate, inform, and
guide employees
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7: TO ACHIEVE THAT PURPOSE
AN EMPLOYEE HANDBOOK SHOULD BE
Well organizedClearly writtenLegally limited
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8: EMPLOYEE HANDBOOK CONTENTS
Introductory comments
What you should know
Your benefitsYour responsibilities
and safety procedures
– See Exhibit 14-4
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Exhibit 14-4: Sample Employee Handbook Table of Contents
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8: INTRODUCTORY COMMENTS
GreetingsWelcomeValuable to the
companyTone setting,
culture statementPerformance, role
expectations
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8: WHAT YOU SHOULD KNOW
Rules and policies Attendance, work
hours Lunch hours Lay off practices Performance
appraisal issues
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8: YOUR BENEFITS
Membership-based Keep morale highCostsEligibility
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8: RESPONSIBILITIES AND PROCEDURES
SafetyPersonal conductReporting
accidentsCompliance
requirements
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9: COMMUNICATION METHODS
Employee handbook
Bulletin boardCompany
newsletterCompany-wide
meetingsDigital MediaAND….
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9: COMMUNICATION METHODS
FOR OFFSITE EMPLOYEES Facsimile machines Emails Internet Phone
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10: UPWARD COMMUNICATIONS
Complaint procedure
Suggestion programs
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10: COMPLAINT PROCEDURE
Question company actions
Appropriate behaviors
Unions Grievance procedure Collective bargaining
process
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10: COMPLAINT PROCEDURE STEPS
1. Employee-supervisor
2. Employee-employer relations
3. Employee-department head
4. Employee-president
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10: SUGGESTION PROGRAMS
Tell management what is right (and wrong)
Management action
Response necessary
AND….
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10: SUGGESTION PROGRAMS PROVIDE
Financial awards IMRPOSHARE
Continuous improvement
Employee involvement
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REVIEW CHAPTER 14
Remember these terms?
Employee handbook Summary Plan
Description Bulletin board Feedback CEO role
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QUICK: REVIEW CHAPTER 14
ANSWER THESE QUESTIONS ON A SHEET OF PAPER. 1. THE MOST IMPORTANT THING WE DID IN
CLASS TODAY _______.2. I STILL HAVE QUESTIONS ABOUT___. 3. THE BEST THING ABOUT CLASS TODAY
WAS _______________.4. DON’T DO ____________ ANYMORE.
• TURN THEM IN, PLEASE. NO NAMES. WE’LL TALK NEXT CLASS SESSION
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PREVIEW: CHAPTER 15
Find an employee who is/has been a labor union member.
Ask him/her to tell you a story about why the union is a good thing.
Ask him/her to tell you a story about why the union is a bad thing.
Write up their responses for 1 extra point on your final grade.
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Exhibit 14-1: Components of Effective HRM Communication
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Exhibit 14-2: A Sample Employee Handbook Disclaimer
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Exhibit 14-3: Suggestions for an Employee Handbook
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Exhibit 14.6: A Sample Complaint Procedure in a Nonunionized Work Environment