Decision Making & Taking

A process built around an hypothesis

Personal Developement Class

Alexandra TORRENT Arnaud GILAIZEAU Arthur LESCAULT Bruno MARTIN-CHAVE Christelle CHAIRON Christophe MARTY Claire CHAMPENOIS Di LEI

Dichen LIU Nil JANUEL Domitille DAMBRICOURT Oana DRAGAN Olivia CHILMA Robin GUETTA

Victor VATUS Yue YU Yi ZHANG Xinyu LIU

Bachelors 3 – Advancia Business SchoolJanuary 2010

© Copyright FEPozzolini

We may all belong to one or more of the following groups of deciders

(a no decision is a decision)

No-nobodiesNay-sayersPissersTalkersBig mouthsDay dreamersSpace cadetsDecidersGo-gettersDoersRisk takersFools

Each group belongs and may correspond to an age of man.

The progession/regression is tied to effort, luck, chanche, growth in decision management as well as the impact of

success and defeats.

It may also be reversible and circular.

I.e.: a Risk Taker can regress and step back to being a Pisser or a Nay-sayer.

Never expect from man anything other than SURPRISES

The real leader is the stirling manager of surprises !

BEHAVIOUR APPLICABLE TO IDENTIFIABLE WITH

No-nobodies Toddler All agesNay-sayers Baby & Child 2 to 100 ys.o.Pissers Kid 10 to 100 ys.o.Talkers Adolescent All agesBig mouths Youth All agesDay dreamers Young adult All agesSpace cadets Adult All ages + 18 Deciders Toddler to Senior 10 to …. ys.o.Go-getters Young Adult 20 to 30 ys.o.Doers Adult 10 to 90 ys.o.Risk takers Mature Adult 20 to 90 ys.o.

Fools All adults Any age is good, no membership

feerequired in order

to join the club

The process according to the O.O.D.A.process

SET

OBSERVE &

ORIENT

DECIDE

ACT

SET

i. Define the issue

OBSERVATION&

ORIENTATION

Look & then, sequentially :

employ your know-how & knowledge (i.e.: skill) to scout, identify, scrutinize, sourcing information

(HUMINT /OSINT) from OTHERS (your waypoints and checkpoints),

in order to analyze and synthesize the correct data and infos,

taking into consideration space, time, environment, and their application & use, depending on conditions and

conditioning factors

Always factoring in YOU and your makeup (The pivotal point around which everything rotates)

DECISION

i. Intuition of the opportunityii. Method of assessment, evaluation and judgment (OUT

or IN the BOX )iii. Assessment (Making a list of pros and cons) iv. Evaluation (Think of the path) Give it a priority and

valuev. Judgmentvi. Go/No Go

ACTIONGo or No Go

i. Verification Testingii. Benchmarkingiii. Testingiv. Feedbackv. Modifying, re-tooling , reconfiguring Corrective

Actionvi. Re-testingvii. Feedbackviii. Verification Testing/Checkingix. OK/NOKx. Validationxi. Releasexii. To-market THE Acid Test

However not necessarily you have to follow all steps in the OODA process, you can

make your decision quick & dirty

(vite et grossièrement)

Analysis and/or implementation aimed at quickly getting to the essential .

In other words, you can use the Quick & Dirty approch when you want to make a 20/80 decision putting aside for the moment the 80/20 part.

You aren’t looking at the quality of the outpout but at the feasibility of the solution.

QUALITY OF OUTPUT = QUALITY OF INPUT

G.I.G.O

QUALITY of the DECISION

ACTION II (step in violet you can skip)

Go or No Go

i. Verification Testingii. Benchmarkingiii. Testingiv. Feedbackv. Modifying, re-tooling , reconfiguring Corrective

Actionvi. Re-testingvii. Feedbackviii. Verification Testing/Checkingix. OK/NOKx. Validationxi. Releasexii. To-market THE Acid Test

Steps in building a solution as an output to an issue

1. Look at the issue2. Play in your mind the ergonomics of output3. Think solution4. Build process5. Validate your output

Look for a solution and don’t get entangled in process building.

Process will be inherent in your solution as you built yourdecision following an O.O.D.A. process.

What you will bring into the equation of buiding a solution through a decision ?

You. The future manager.

Pros (Advantages/Pluses/Strong Points)

Creativity & Fantasy (OUT-OF-THE BOX thinking process) Tenacity Your stamina Confidence in yourself Your youth

Cons (Obstacles/Minuses/Weak Spots)

i. Anxiety & Fearii. Self assurance & narcissismiii. Your lack of Know-how & Preparationiv. Sense that you will fail because the issue is bigger than

yourself

Anxiety & Fear

you will be scared and at the same time gloriously sure that you will be a winner

Don't worry ! This is the typical first time reaction in making a decision.

One recepy to placate your anxieties :

be yourself Breathe deeply, zen yourself, take in a lot of oxygen for

your main “muscle”, your brains be effective, stick to your guns, make your point be ready to make & take the decision, right or wrong be ready to fight for it , “tooth and nails”

remember, those who dare, win

Self assurance & narcissismYou may be gloriously sure that you will be a winner and thatyou are the best, the exclusive, the one an only and thatno one, absolutely nobody is as good as you are at finding TheSolution.

You know you are the best in class. The one an only. Youintimately know that your decision will lead to the right andbest answer and to the solution to the issue .

You know what I tell you? You are right. Damn right. Youmust feel that you are the best and that your decision is theright decision

You must nurture, tame and canalize your sense of invincibilityand self assurance. Work on it by : slimming down your ego . Never falling in love with your ideas swallowing your pride. Always be able to say : “I got it wrong”

keeping in mind that somewhere, somehow, someone may bedoing a better job than you.

How do you manage a decision making process ?

What is process ?It is all and nothing .But what matters for you is the all part

All

means that before you get down into a decision making phase, you know your facts, you have trained, you have rehearsed every single part of the act, you are ready to take it on the chin, you may be perplexed but will surmount your doubts, you are ready to stand up to an argument, you will be funny, you will be dead serious, you will ignore the ignorable and the ignorant, you are prepared to take upon yourself the responsability of making a decision, the best under the circumstances

you will, you shall, you can

Be yourself at your best

Keep in mind how a decision making process works, the multifacet variances that may surface & the psycological aleas that may

interfere.

ad posteriora (after the fact), somehow, somewhere, someone would, under the same circumstances you were in, have taken a better decision than you did.It happens. So what ?Are you going to throw in the towel beforehand ? No, keep on going and decide

keep out of the equation the “ifs”, “buts” and “muts”. Get away from that ever strangling , interfering, nuisance, pessimistic mind clogging “if”....No “mumbo-jumbo”

do not compete with “him/her”, the phantom mistery adversary (he/she do not exist, they are a figment of your imagination)

beat “him/her”, the phantom mistery adversary. That’s all!

be smarter, be better, be decisive, bring to the table your mind, be bright, inventive, innovative and – above all - cool under fire

be yourself

be

prepared

So let’s get back to the main issueHow do you take a decision by following

your process?

One simple, straightforward recepy, do as I did for this workshop

PREPARE YOURSELF

Never, ever, be caught with your pants down. Never, ever. Claro? Claro que si , hombre !

Preparing yourselfWorking on your decision building process

You must :

i. Never get distracted in the OBSERVE phaseii. Define the issueiii. Focus on the issue not the surroundingsiv. If you lack skills copy, buy, acquire them in the ORIENTATION

phasev. Ask, ask, ask, never expect the others to give you the

informationvi. Always inspect and verify the quality of the infovii. Scroll down your decision with a good Sparring Partner in the

DECIDE phase sustaining your arguments, points, issues viii. Answer tough questions from your Sparring Partner never

taking it personallyix. Train, train, train to be questioned, criticised, attacked on your

decision and solutionx. Never, ever, take NO for an answer!!!!!

What you must bring to a decision

Again I repeat my self, again I stress, again I point out

• Creativity and Fantasy • Know-how• Tenacity• Preparation • Your stamina/character/carisma, any and all if you have

them !• Complete confidence and sense of being in control of

your mental process

as you must be good, very good, when you you decide & tops when selling it and defending it.

Keep your feet on mother earth in making and taking a decision

However, be always ready and capable

of bringing down to Earth up to 20 percent of the Moon (the bright unconventional ideas and solutions)

of using an “X” percent of Mars if the tough gets tougher (Si vis pacem para bellum)

Understanding and comprehension

A small trick I have at times used and that you should know before you divulge and disseminate

your decision

before you release it to the “general public” 60 percent of the total subject of the decision can be “leaked” to others, therefore getting them to address and understand it in order for you to get appreciation, criticism and feedback as well any minor point out of your way. The aim is of building consensus on the minor and move on to sell the mayor part, the difficult one, of your decision and solution

You can then focus your decision process on refining and reworking the remaining 40 percent of the solution

If you are so clever to get a 80 percent consensus on the remaining 40 percent (ie.: understood, shared and agreed upon) by all deciders , then all receipients have understood (and can implement it) over 80 percent of your decision and solution

Bingo!!!!!!!!!!!!!!!!!! you got it! The decision is SOLD, lock, stock and barrel You built a successful SOLUTION

How do you set up a communication strategy in order to attain the +80 percent target of consenus

on your decision ?

By working with means, tools, etc available to you or your company or both such as :

Lotus Notes, Access, Excel Work-sheets and Word Papers E-mails, Voice Mails, Voice Conferences, Video Conferences, Instant Messaging Conferences Web Presentation & Application Sharing Conferences Presence information [Status, Media availability, (IM & Data, Audio, Video)]

Possibly in a combined Collaboration System

Get the easy part out of the way and prepare a check list of what still repains to be agreed upon in order to create consensus building around your decision.

NEVER EXPECT , ALWAYS INSPECT & VERIFY

Now go and get them !

Bring them a solution through a decision thatthey can only envy, want to copy, imitate,challange, etc…

But never

IGNORE