definition of terms -...

DEFINITION OF TERMS

FWD – Floridablanca Water District

Category B – The categorization is a two-stage process. The initial stage

is categorization based on the number of active service connections. For

category b a service connections of atleast 10, 000. The second stage of

categorization considers the following factors: Gross Revenues, Total

Assets, Net Income before Interest and Depriciation, and Staff

Productivity Index. These factors will determine the Point-Rating

Category points 50- 74 for category B. Whichever is lower is the Final

Category of the LWD.

PD – Presidential Decree

LWUA – Local Water Utilities Administration

LWD – Local Water District

DBM – Department of Budget and Management

BIR – Bureau of Internal Revenue

CSC – Civil Service Commission

PSB – Personnel selection Board

GM – General Manager

BUR – Budget Utilization Request

JEV – Journal Entry Voucher

OR – Official Receipt

PR – Purchase Request

PO – Purchase Order

RCD – Report of Collections & Deposits

RFQ – Request for Quotation

MOA – Memorandum of Agreement

BAC – Bids and Awards Committee

DV – Disbursement Voucher

RCI – Report of Checks Issued

Category : B

Background

The FWD was created on April 11, 1986 by virtue of the Sangguniang

Bayan Resolution No. 1 series of 1986 and PD 198, as amended, and the

issuance of Conditional Certificate of Conformance (CCC) No. 256 July

7, 1986 fro the Local Water Utilities Administration (LWUA) pursuant to

PD 198, as amended, specifically referring to the formation of water

districts as quasi-public corporations performing public service and

supplying public wants.

A Supreme Court ruling with “Entry of Final judgement on March 12,

1992 in the case of Davao City Water District, et.al vs. Civil Service

Commission and Commission on Audit, GR No. 95237-38 declared all

LWDs as government owned corporations subject to policies, rules and

regulations of, and to the usual mandatory review and examination by

above oversight agencies.

Vision

“To attain 100% service coverage and the development of a viable and

self-supporting water utility that will provide water needs of the people in

the community with the highest quality of service at reasonable cost.”

Mission

“The Floridablanca Water District, manned by professional and highly

motivated work force, is commited to serve and provide sufficient supply

of safe and potable water for the welfare of the people of Floridablanca.”

Value Statement

“We value our finite resources for it is the bloodstream that keep us

floating amidst the climate change that will affect our very existence;

We value our clients the people of Floridablanca who feed us to

continually thriving in spite of the harsh economic challenges that begets

our country;

Lastly, we value our employees for they are the work horse that pull us to

catch up with the ever growing demand to provide safe and potable

drinking water for the people of Floridablanca.”

Water Sources Underground Water Source

Service Areas (Barangay)

29 barangays:

●Anon ●Gutad ●San Jose

●Apalit ●Mabical ●San Nicolas

● Bodega ●Maligaya ●San Pedro

● Benedicto ●Pabanlag ●San Ramon

● Cabangcalan ●Palmayo ●San Roque

● Carmencita ●Paguiruan ●Sta. Monica

● Consuelo ●Pandaguirig ●Sto. Rosario

● Dampe ●Poblacion ●Solib

● Del Carmen ●San Antonio ●Valdez

● Fortuna ●San Isidro

●San Ramon (including Macapagal Model Village)

Areas Not Served (Barangay)

4 barangays:

●Mawacat

●Basa*

●Calantas* *with independent water systems

●Nabuclod*

Other Municipalities

1 barangay:

●Sto Cristo (Lubao)

VITAL STATISTICS

(AS OF September 30, 2015)

Total Service Connections: 20,914

Main: 16,991

Resettlement: 3,923

Estimated Total Population Served: 104,570

Total Number of Pumping Stations: 17

Total Number of Employees

79 Permanent Employees

4 Job Order Employees

ORGANIZATIONAL STRUCTURE

Board of Directors and Office of the General Manager

Computer Services

Programmer B

(SG – 14)

Vacant

Minutes/Agenda

Officer B

(SG – 11)

Vacant

Secretary A

(SG – 9)

Vacant

Board of Directors JOSELITO M. GONZALES (Chairman)

ERLINDA S. CULALA (Vice-Chairman)

NILDA M. ISIP (Secretary)

ATTY. ROSELLER T. LOGRONIO (Member)

LILIA T. REYES (Member)

General Manager B

(SG – 27)

Jeffrey C. Lintag

Technical Assistant B

(SG – 20)

Vacant

ADMINISTRATIVE SERVICES AND HUMAN

RESOURCES DIVISION

Administrative

Services Chief C

(SG – 18)

Rene B. Garcia

Industrial Relations

Development Officer B

(SG – 13)

Rhodora M. Tagorio

Records Officer D

(SG – 10)

Rosemarie M. Mendiola

Industrial Relations

Development Officer B

(SG – 11)

Vacant

Administration

Services Assistant C

( SG – 8)

Joy Hazel G. Santos

Procurement

Assistant B

(SG – 8)

Robert T. Manalo

Division Manager B

(SG – 23)

Ma. Adela Christina S. Alquero

Clerk Processor B

(SG – 6)

Vacant

GENERAL SERVICES DIVISION

Division Manager B

(SG – 23)

Vacant

General Services Chief C

(SG – 18)

Chona A. Bundalian

General Services Officer B

(SG – 14)

Menandro G. Mercado

Light Equipment

Operator

(SG – 6)

Alfredo A. Sampang, Jr.

Auto Mechanic B

(SG – 6)

Vacant

Property Officer B

(SG – 12)

Catherine J. Marcelo

Storekeeper A

(SG – 11)

Jayvee- Ann L.

Coronel

Admin. Services Assistant C

(SG – 8)

Fortunato C. Montemayor, Jr.

Housekeeping Services

Assistant

(SG – 6)

Emelito S. De Leon

Michael I. Batalla

Edison I. Garcia

Mason A

(SG – 5)

Edgardo L. Samson

Carpenter A

(SG – 5)

Loreto L. Alonzo

ACCOUNTING AND BUDGETING DIVISION

Division Manager B

(SG – 23)

Vacant

Corporate Budget

Specialist A

(SG – 18)

Happy S. Pelayo

Sr. Corporate Accounts

Analyst

(SG – 15)

Maelyn G. Quizon

Sr. Accounting Processor

A

(SG – 12)

Vacant

Sr. Accounting Processor B

(SG – 10)

Bernadette A. Icban

CASH MANAGEMENT DIVISION

Division Manager B

(SG – 23)

Rufina Paz S. Bacani

Sr. Cashier

(SG – 18)

Georgina C. Lintag

Cashier B

(SG – 14)

Sharon M. Badiola Cashier D

(SG – 10)

Alex D. Aguinaldo

Reynan D. Baul

Cristabelle B. Cabatin

Merceditas Y. Reyes

Cashiering Assistant

(SG -8)

Ma. Veronica M. Figuracion

COMMERCIAL SERVICES DIVISION

Sr. Customer

Service Officer

(SG – 18)

Flordeliza M. Ruiz

Customer Service

Officer B

(SG – 14)

Dustin R. Gonzales

Sr. Computer

Operator

(SG – 13)

Jonnel S. Constantino

Customer Service

Officer A

(SG – 16)

Vacant

Customer Service

Officer B

(SG – 14)

Emil S. Manuel

Customer Service Assistant B

(SG – 10)

Roger C. Garcia

Leovel J. Paguio

Danilo B. Manuel

Jeryfel M. Naguiat

Pedro S. Razon, Jr.

Sr. Water Maintenance Man

B

(SG – 10)

Emmanuel R. Montemayor

Division Manager B

(SG – 23)

Dendridge D. Ponio

Customer Service Assistant B

(SG – 10)

Ideline S. Morales

Joseph Anthony T. Laxamana

Sr. Water Maintenance Man B

(SG – 10)

Brian B. Lozano

Vacant

Customer Service Assistant C

(SG – 8)

Jacklyn M. Pascual

Water Maintenance Man A

(SG – 8)

Froilan M. Baluyut

Michael Y. Lingad

Water Mauntenance Man A

(SG -8)

Henry D. Baul

Harry Lee L. David

Nelson H. Tan

CONSTRUCTION AND MAINTENANCE

DIVISION

Division Manager B

(SG – 23)

Engr. Jerry F. Serrano

Water Maintenance

General Foreman

(SG – 18)

Randolf T. Logronio

Water Maintenance

Foreman

(SG – 14)

Noel T. Baluyut

Sr. Water Maintenance

Man B

(SG – 10)

Sonny C. Bansil

Elizardo S. Beltran, Jr.

Carlo L. Bulacsao

Orlando F. Cura

Jaypee C. Lugtu

Rolan P. Mañalac

Romeo P. Salangsang, Jr.

Water Maintenance Man A

(SG – 8)

Sigfrey V. Capulong

Allan C. Macatuno

Carlito S. Saldaña, Jr.

Water Maintenance

Man C

(SG – 4)

Francis M. Alquero

Ariel I. Manalang

Clerk Processor B

(SG – 6)

Sherwin G. Valencia

WATER RESOURCES DIVISION

Division Manager B

(SG -23)

Engr. Lodee Mar M. Guanlao

Supervising Engineer

A

(SG – 18)

Vacant

Sr. Engineer A

(SG – 16)

Dino A. Rivera

Water Resources

Facilities Foreman

(SG – 12)

Ronnie G. Nuqui

Sr. Water Resources

Facilities Operator A

(SG – 10)

Teofilo I. Felipe

Jaime F. Fernandez, Jr.

Ahmed B. Gaddi

Phil Angelo G. Macabulos

Antonio I. Mallari

Ronald M. Sulit

William M. Tolentino

Vacant (2)

Sr. Water Maintenance

Man B

(SG – 10)

Armenio T. Lacayanga, Jr.

Draftsman

(SG – 8)

Joel V. Bacani

Sub-station Helper B

(SG – 6)

Luis L. Mercado

Chemist A

(SG – 13)

Vacant

Water Maintenance Man C

(SG -4)

Allen Dave S. Melchor

Laboratory Tech.

(SG – 8)

Vacant Welder A

(SG – 8)

William G. Medina

DUTIES AND RESPONSIBILITIES

Primary Functions

Board of Directors is a policy making body and approves annual budget.

General Manager directs the basic effort of all divisions and offices

towards achieving utility goals and objectives within established policies.

Administrative Services and Human Resource Division directs and

supervises the over-all activities of the Human Resources Management

and Development. ensures the workload of the Administrative Services

Division are equitably distributed. Reviews performance evaluation of

personnel being supervised.

General Services Division directs and supervises the over-all activities

of the General Services (vehicle maintenance, property management,

inventory management and building maintenance and beautification).

Financial Services Division is responsible for the collections, deposits

and disbursements, recording and summarizing of financial transactions,

preparation of Financial Reports and Inventory Management. It is also

responsible for the budget preparation and monitoring the budget

performance.

Commercial Services Division is primarily responsible for commercial

operations of the Office; ensuing compliance to office policies; monitors

and implement programs and activities regarding water connection and

prompt delivery of services to customers in relation to billing and water-

related complaints/problems. It is divided into two sections namely:

Customer Accounts Section is responsible for meter reading and billing

of concessionaires.

Customer Services Section is responsible for attending customer service

requests and complaints.

Construction and Maintenance Division is responsible for the

installation of new service connections. Attending to the repairs and

maintenance of water distribution lines. Performing of major and minor

plumbing services.

Water Resources Division is responsible for the over-all activities of the

division. Recommends and plans measures to ensure adequate and

potable supply of water 24/7 in all barangays.

OPERATIONAL CONTROL AND SUPERVISION

The General Manager

1. Decision making authority in all matters affecting the districts

operations;

2. Implementation of agency’s utility rules and regulations;

3. Preparation of agenda for Board meeting;

4. Plans and Programs of the District’s.

The Division Manager of Administrative Services and Human Resource

1. Recruitment and Selection (Issuance of Appointment);

2. Attendance and Leave Administration;

3. Employee Welfare and Benefits;

4. Premium and Loan Remittances;

5. Compliance on Report to Other Agencies

6. Training and Development;

7. Procurement Records and Monitoring

8. Records Keeping, Maintenance and Management

The Division Manager of Commercial Division

1. Processing of Applications for: New water service connections

and change account name

2. Billing of concessionaires and submission of pertinent

documents

3. Disconnection of delinquent accounts and reconnection upon

settlement of outstanding balance and charges

4. Preparation and Issuance of Service Request / Maintenance

Order to appropriate division for action

5. Apprehension of Illegal Acts under Presidential Decree 198 and

RA 8041

PROCUREMENT PROCEDURE

Administrative

Services Chief

C

▪Receives PR

from OGM

Procurement

Assistant B

▪RFQ (3)

Procurement

Assistant B

▪Canvass

possible

supplier

Procurement

Assistant B

▪ summary

of AOQ

Procurement

Assistant B

▪drafts MOA for

purchases greater

than Php 50,000

Procurement

Asistant B

▪prepares PO

Signatures

from BAC

Members

Procurement

Assistant B

▪Award PO

RECRUITMENT PROCEDURE

Approved/Vacant

Position (for CSC

Publication)

FWD Posting of Notice

of Vacancy/Vacancies

Accept/Receive

Applicants with

complete

documents

PSB Members for

screening,

interview,exam

Creation of Position

(for DBM Approval)

Chairman of PSB

recommends to GM

GM will appoint from

the PSB top 5

recommendees

OPERATING PROCEDURES: MAINTENANCE, REPAIRS AND

BEAUTIFICATION OF OFFICE BUILDINGS

Workflow: Mason A and Carpenter A

GSC submits BOQ and Design/Layout to

Administrative DM for verification and to

recommend approval from the General Manager

Receive instructions to conduct

inspection on office buildings,

furniture & fixture and pumping

stations

Conduct inspection and

estimate necessary materials

needed for the repair and/or

improvements

Inform GSC the needs for repair

and/or improvement together with the list of materials needed

Once materials are procured, Carpenter A and Mason A prepare all

the necessary tools and materials to perform construction works for

the repair and/or improvement of office buildings, furniture and

fixtures and pumping stations ,ensuring implementation of proper work procedure to ensure safety and efficiency

GSC prepares Bill of Quantities

and Design/Layout for the needs for rerpair and/or improvement

Upon approval of the GM, DM will prepare

Procurement Request for the materials needed

in the repair and/or improvement of office

buildings, furnitures & fixtures and pumping stations

WORKFLOW: ADMINISTRATIVE SERVICES ASSISTANT and

HOUSEKEEPING SERVICES ASSISTANT

Keep building and its premises

in clean and orderly condition.

Conduct daily building

inspection.

Perform messengerial services

Provide GSC list of tools and cleaning supplies

needed

Notify GSC of needs for repair

Report / Inform GSC of unusual event or

occurrences.

OPERATING PROCEDURES: PROPERTY AND INVENTORY

MANAGEMENT

WORKFLOW: PROPERTY OFFICER -B and STOREKEEPER -A

Receive delivery of procured

Inventory Items/PPE Prepare Inspection and

Acceptance Report of

received items

Forward IAR to GSC to verify

the prepared report against

the Purchase Order

Post inventory items to stock

cards; Ensure reconciliation of bin

card with physical count;

Maintains Property Cards for PPE

Receive copies of RIS and issue requested

items strictly following First-In First-Out

procedure; Receive RMS of un-used/excess

materials; Prepare PAR and have it acknowledged by accountable officer

Forward SMI report to GSC for

verification; Submits copy of SMI to

Accounting Section

Conduct monthly

and quarterly

physical inventory;

Prepare and submit

monthly, quarterly

and annual

inventory reports

Prepare and submit daily report on

Supplies and Materials Issued/Received

OPERATING PROCEDURES: REPAIRS AND MAINTENANCE OF

SERVICE VEHICLES

WORKFLOW: GENERAL SERVICES OFFICER – B

Maintains a systematic file of

service vehicle’s ledger cards

as to the records and

maintenance history

Conducts regular inspection on service vehicles

and motorcycles to recommend and certify the

needs for repair; accomplish “service vehicle

assessment form “for the needs for repair

Submits all accomplished

forms and reports to GSC

for verification and

validation

Transmits all service vehicle

pass and fuel requisition slip

to GSC every cut-off

Verifies motor vehicle pass and

issues service vehicles and

respective fuel cards to

Personnel; Collects and files

vehicle pass after each travel

Prepares materials needed for

the scheduled maintenance,

tune-up and change oil of all

service vehicles and motorcycles

to ensure safety and efficiency

Submits monthly report on

Repair and Maintenance of all service vehicles

Completes registration renewal

of all service vehicle on the date

of expiration Submits liquidation report after registration renewal

WORKFLOW: LIGHT EQUIPMENT OPERATOR

Conducts regular inspection and

maintenance on service vehicle and gym equipment

Reports to GSC the needs for

repair and maintenance

Serves as messenger/liaison officer

to different agencies & offices for

submission of letters/documents

and payments

Prepares trip tickets before official

travel

Prepares trip tickets before official

travel

Serves as driver for Officials,

guests and employees Prepares Itinerary of travel after

each travel

Files trip tickets for the service

vehicle after official travel.

WORKFLOW: GENERAL SERVICES CHIEF – C

Supervises the over-all activities of the General

Services Section (service vehicle maintenance,

property and inventory management and building

maintenance and beautification

Verifies reports and monitors the work

accomplishments of each subordinates and

recommends to the Division Manager the required or

needed mentoring or coaching

Prepares monthly reports, as may be required and

accomplishment reports undertaken by the General

Services Section

Submits all accomplished reports to the Division

Manager for verification

Assists the Division Manager in designing, evaluation

and recommending internal office policies and

procedures involving the acceptance, withdrawal,

utilization, production, maintenance care of office materials, equipments and other properties

Assists the Division Manager in preparing, evaluation

and recommending the bill of quantities for the

construction and/or procurement of materials, supplies,

equipments, parts, tools for installation, improvement,

repair and efficiency of office facilities, equipments and other properties

Ensures monitoring and implementation of schedule for

the repair and maintenance, renewal registration and

insurance of office buildings, service vehicles and

pumping stations

Submits all accomplished reports to the Division

Manager for verification

NARRATIVE PROCEDURE ON BUDGETING

PROCEDURE

PROCESS

OWNER

1. Calls for a meeting to all divisions. Discuss setting General Manager

up of targets and assumptions for revenues,

operation and maintenance expenses and proposals

for capital expenditures

2. Prepare respective targets/budget for: All Divisions

a.) Revenues

b.) Operation and Maintenance Expenses

c.) Capital Expenditures

Submit to the General Manager for review

3. Receives proposed targets/budget. Forwards copy General Manager

to the Corp. Budget Specialist A

4. Receives and consolidates budget. Prepares Corp. Budget

Projected Income Statement & Cash Flow with Specialist A

Supporting schedules. Present initially to the GM

For review and possible revision.

5. Further evaluate with all the concern divisions for General Manager

Final result of the budget. Forwards to Corp.

Budget Specialist for final consolidation

6. Prepares final consolidated budget. Forwards to Corp. Budget

DM -Finance Specialist A

7. Verifies and signs. Forwards to GM DM- Finance

8. Presents to the Members of the Board. General Manager

Recommend approval and signs

9. Discuss the budget. Adopt board resolutions Board of Directors

approving the Corporate Budget and the Annual

Procurement Plan. Authorize the management to

Implement the budget. Signs the ffg.:

a.) Projected Income Statement

b.) Projected Cash Flow

c.) Budget Appropriation Request per Account

NARRATIVE PROCEDURE ON RECEIPTS & RECORDING

PROCEDURE PROCESS OWNER

A. RECEIPTS 1. Accepts payments (water bill, new service Cashier Ds

connection contract fees, balances on contract

fees and others) due from concessionaires and

issues OR

Prints Report of Collection, submits and remits Cashier Ds

collection to the Cashier B

4. Receives reports and total collections. Issues Cashier B

OR. Forwards to Sr. Cashier

3.

Verifies and signs report. Forwards to the

Cashier B Sr. Cashier

B. RECORDING PROCESS

1. Prepares Report of Collections & Deposits Cashier B

(RCD). Forwards to the Sr. Cashier

2. Receives RCD, verifies and signs. Forwards to Sr. Cashier

the DM-Finance

3. Receives report and signs. Forwards to the DM- Finance

Cashier B

4. Forwards to the Sr. Acctg. Processor A Cashier B

5. Receives RCD and all the supporting Sr. Acctg. Processor A

documents. Journal Entry Voucher (JEV).

Forwards to Corporate Budget Specialist for

checking.

6. Receives JEV and checks account charging. Corporate Budget

Forwards to DM- Finance Specialist A

7.

Verifies and signs JEV. Forwards to GM for

approval DM- Finance Division

8. Approves JEV and returns to Sr. Accounting General Manager

Processor B for filing

9. Receives JEV and files

Sr. Accounting

Processor B

NARRATIVE PROCEDURE ON DISBURSEMENT &

RECORDING

PROCEDURE PROCESS OWNER

A. DISBURSEMENT PROCESS

1.

Prepares Budget Utilization Request (BUR)

and signs

Requisitioning

Division

Box A. Forwards to Corporate Budget

Specialist

2.

Signs Box B of BUR. Forwards to Sr.

Accounting

Corporate Budget

Specialist

Processor B

3.

Computes withholding tax and prepares tax

certificates

Sr. Accounting

Processor B

(BIR Form Nos. 2306 & 2307). Returns to

requisitioning

division

4.

Prepares Disbursement Voucher (DV) and

signs Box B.

Requisitioning

Division

Forwards to DM- Finance Division

5.

Signs Box B of DV. Forwards to GM for


6. Signs Box C of DV. Forwards to Cashier B General Manager

7.

Prepares and signs check. Forwards to GM

for signature Cashier B

8. Countersigns check and returns to Cashier B General Manager

B. RECORDING PROCESS

1.

Stamps "PAID" the DVs and all the

supporting documents Sr. Cashier

of checks issued. Forwards to Cashier B

2.

Receives DV. Prepares Report of Checks

Issued (RCI). Cashier B

Forwards to Sr. Corporate Accounts Analyst

for recording

3.

Receives DV and all the supporting

documents.Prepares

Sr. Corporate

Accounts Analyst

Journal Entry Voucher (JEV). Forwards to

Corporate

Budget Specialist for checking.

4.

Receives JEV and checks account charging.

Forwards

Corporate Budget

Specialist

to DM- Finance

5.

Verifies and signs JEV. Forwards to GM for


6.

Approves JEV and returns to Sr. Accounting

Processor General Manager

B for filing

7. Receives JEV and files

Sr. Accounting

Processor B

COMMERCIAL SERVICES DIVISION

I. Application for New Service Connection

Step

Client

Floridablanca Water

District Personnel

In-Charge

Form

1 Present requirements & provide information for service application

Process the service application and Order of Payment

Customer Service Assistant

Service Application

and Order of Payment

2 Pay Inspection Fee Accept payment and issue Official Receipt

Teller Order of Payment

3 Upon inspection, assist the inspector / surveyor if necessary

Schedule site inspection of the propose location

Inspector/ Surveyor

Service Application

4 Proceed to the Customer Service Assistant for orientation & signing of contract

Prepares Water Service Contract & Order of Payment


Service Application, Contract, &

Order of Payment

5 Approval of Service Contract

Division Manager General Manager

Service Application, Contract, &

Order of Payment

6 Pay necessary cost of materials, fees, and charges indicated in the contract

Accept payment and issue Official Receipts.

Teller Service Application & Order of Payment

7 Installation of Service Connection

Water Maintenance

Man

Job Order

II. Billing and Meter Reading

Step

Floridablanca Water District

Personnel

In-Charge

Form

1 Preparation of meter reading/billing data and uploading it to Reading devices

Billing Officer

2 On-site meter reading and issuance of Billing Notice to concessionaires

Meter Reader Billing Notice

3 Downloading of reading data to computer server, verification, and preparation of pertinent reports

Billing Officer Billing Reports

4 Recommendation & approval of pertinent reports

Division Manager General Manager

Billing Reports

III. Billing Inquiry

A. Walked/Phoned-in Inquiry

Step

Client

Floridablanca Water

District Personnel

In-Charge

1 Inform Customer Service Assistant personally or through phone

Open the account ledger and provide information


B. Short Messaging System (SMS)/Text Inquiry

Step

Client

Floridablanca Water

District Personnel

In-Charge

1 Text FWD SMS system using the proper format

FWD SMS System replies


IV. Billing Verification

Step

Client

Floridablanca Water

District Personnel

In-Charge

Form


Inquire about the Account information and prepare Job Order


Job Order

2 Verify reading, possible leak, & test meter

Meter Technician /

WMM

Job Order

3 Inform the concessionaire of the verification result.


V. Request for Temporary / Permanent Disconnection

Step

Client

Floridablanca Water District

Personnel

In-Charge

Form

1 Proceed to customer service & request for service disconnection

Prepare voluntary disconnection clearance / Order of Payment


Voluntary Disconnection

Clearance / Order of Payment

2 Sign the voluntary disconnection clearance & present the Order of Payment to teller for payment

Accept payment and issue corresponding Official Receipt

Teller Order of Payment/

Official Receipt

3 Prepare Job Order Customer Service Asst.

Job Order

4 Accomplish Job Order

WMM / Disconnector

Job Order

VI. Request for Service Reconnection

Step

Client

Floridablanca Water District Personnel

Action

In-Charge

Form

1 Proceed to Customer Service

and request computation of

amount to be paid

Prepare Reconnection

Clearance/Order of Payment

Customer Service

Assistant

Reconnection

Clearance / Order of Payment

2 Proceed to Cashier for payment

Accept Payment and Issue corresponding

Official Receipt

Teller

Order of Payment/

Official Receipt

3 Implement Reconnection Order

Water Maintenance

Man/ Reconnector

Job Order

VII. Request for Mainline / Service Line Leak Repair

Step

Client


Action

In-Charge

Form


Inquire about the leaks info (account name, location, etc.)


Job Order

2 Repair the leak Water Maintenance Man

Job Order

VIII. Request for Meter Transfer and Meter Elevation

Step

Client


In-Charge

Form

1 Proceed to customer service assistant & request for the service

Prepare job order for inspection


Job Order

2 Inspect the site / location

Inspector / surveyor / WMM

Job Order

3 Proceed to customer service assistant

Prepare bill of materials & charges / Order of payment


Order of Payment

4 Present the bill of materials & charges to teller for payment

Accept payment and issue corresponding Official Receipt

Teller Order of Payment &

Official Receipt

5 Prepares Job order Customer Service Asst

Job Order

6 Accomplish job order Water Maintenance Man

Job Order

CONSTRUCTION & MAINTENANCE OPERATIONAL

MANUAL

I. RECONNECTION / REACTIVATION OF WATER

SERVICE

After a year

Within a year

ASSESS AND

DETAIL

MATERIAL

INSPECTION

Attached Requisition

Issuance Slip (RIS)

SERVICE REQUEST

(SR)

MAINTENANCE ORDER

(MO)

EXECUTION: Reconnection Mainline /

Service Line

Pay concessionaire for

Inspection Fee


Materials

II. SERVICE LINE REPAIR

MAINTENANCE ORDER

(MO)

EXECUTION:

Repair / Replace

1st Priority

Mainline Leak

2nd

Priority

Service Line Leak

Depend on the Volume

of Leak

III. TRANSFER / ELEVATION OF WATER METER

SERVICE REQUEST

(SR)

INSPECTION

ASSESS AND

DETAIL

MATERIAL

MAINTENANCE ORDER

(MO)

EXECUTION: Transfer / Elevation water meter


Inspection Fee


Materials

Attached with the

Requisition Issuance

Slip (RIS)

IV. MAINLINE DISCONNECTION

V. NEW WATER SERVICE CONNECTION

INSPECTION

ASSESS AND

DETAIL

MATERIAL

MAINTENANCE ORDER

(MO)

EXECUTION:

Pull out servic tapping at

mainline Securing the Returned

Material Slip (RMS)

SERVICE APPLICATION

(SA)

SERVICE REQUEST

(SR)

EXECUTION: Installed and tap new water service

connection


Inspection Fee


Materials

Attached with the

Requisition Issuance

Slip (RIS)

WATER RESOURCES DIVISION

PUMP AND MOTOR IS NOT

WORKING

Check the Voltmeter from the Panel

With Voltage Reading W/Out Voltage Reading

Check the nominal Voltage

Min. Voltage = 187V

Max. Voltage = 253V

Not Normal Normal

Check the power inside the Control Room

With Power W/out Power

Check the electrical line

and equipments: 1. Electrical wires

inside & outside of

Control Room

2. Power meter at the pole

3. Power

Transformer

4. Cut out fuse

Inform FWD Base to Report at

Electrical Utilities

SHUT OFF the MTS in

5minutes and TURN ON

Check all the Phase

Voltages in the circuit

Not Normal Normal

Check connection inside

Manual Transfer Switch (MTS)

Inform FWD Base and fetch Pumping

Station technician

Determined the trouble and

SHUT OFF

the MTS

Not OK OK

Still No

Power

With

Power

Check all the Protection and

Control Equipments

CASE I

CASE II

CASE III

Check 3-Wire from MTS to

the Main Breaker inside the

Control Panel:

1. Electrical Wire

2. Terminal Connection

3. Plugs and Triggers

Note: SHUT OFF the MTS

for Safety Purpose

Found Loose &

Un-tighten

OK

CASE IV

SHUT OFF the

Main Breaker CASE V

THERMAL OVERLOAD

Check the STATUS of Thermal Overload

Not Tripped Tripped

Push the RESET button

Running Normal

Try to ENERGIZE the Motor and observe all the Equipment

Full open the Control Cabinet and Clear yourself in any

Electric Hazard

Observe within

15min. the Load

Current at the

Panel

Tripped again Normally ON

CASE II

CASE III

CASE III

CASE I

Push the RESET button

Check Other Equipments

Check 3-Wire Terminal &

Connection:

4. Electrical Wire

5. Terminal Connection

6. Plugs and Triggers

Note: SHUT OFF the Main

Breaker for Safety Purpose

Found Loose &

Un-tighten

OK

Repair and

rectify properly

High / Low Current

Take note Thermal

Overload Setting &

Actual Load Current

Low High

Inform FWD Base and fetch Pumping

Station technician

SHUT OFF the

motor at Main

Breaker

CASE IV

CASE V

UNDER / OVER VOLTAGE

Check the STATUS of UNDER / OVER VOLTAGE

(LED Indicator Status)

Lighted Not Lighted

SHUT OFF Main Breaker

within 5minutes

TURN ON and observe the Equipment Protection

Checked the Setting of the Equipment:

Over V=115% (253V)

Under V=85% (187V)

If out of Setting, correct the

parameters

CASE IV

CASE III

CASE II

Check the nominal Voltage

At Voltage Meter

Try to ENERGIZE the Motor

and observe all the Equipment

Tripped again Normally ON

Plug out the equipment in the socket rack and check all the

terminal and socket

Running Normal

Observe within 15min.

the Phase Voltage at the

Panel and at Multi tester

High / Low Voltage

Take note Actual

Phase Voltage

Low High

SHUT OFF the

motor at Main

Breaker Check all the Phase

Voltages in Voltmeter

and Multi Tester

Transfer main supply at

Generator

through MTS

Note: Log all meter reading before & after using Genset

& Stand by at Pumping

Station for monitoring of

phase voltages in line side

of Elect. Utilities

CASE V

FLOATLESS RELAY

(DEEP WELL)

Check the STATUS of FLOATLESS RELAY


Lighted Not Lighted

SHUT OFF Main Breaker while

inspection in the equipment

Check the terminal rack of the

submersible wire from the well inside

of the Control Panel: 1. Loose the wire

2. Check the continuity of the

Lower / Higher electrode to

the ground

CASE IV

CASE III

Check the Static Water Level

ENERGIZE the Motor and observe all the Equipment

Inform FWD Base

and pass the

information to the

Production Head

and Technician

Plug out the equipment in the

socket rack and check the entire terminal and socket hole

Not Lighted

Observe within 5min. the

Status of the Float less

Relay (Indicator Lamp)

Lighted

TURN ON the Main

Breaker

Observe the Control

Circuits and Protection

of the system

No Continuity With Continuity

Out of Range Good level

Check the wire of

Electrode and

terminal (Megger

Testing)

Inform FWD Base

and fetch Pumping

Station technician to

replace the Float less

Relay

CASE V

Short the electrical

Connection of Lower/Higher

and Ground at Terminal

Block

FLOATLESS RELAY

(TANK)

Check the STATUS of FLOATLESS RELAY


Lighted Not Lighted

SHUT OFF Main Breaker while

inspection in the equipment

Check the terminal rack of the

submersible wire from the well inside

of the Control Panel: 3. Loose the wire

4. Check the continuity of the

Lower / Higher electrode to

the ground

CASE V

CASE IV

Check the Electrode of the tank

ENERGIZE the Motor and observe all the Equipment

Short the electrical

Connection of Lower/Higher

and Ground at Terminal

Block

Plug out the equipment in the

socket rack and check the entire terminal and socket hole

Not Lighted

Observe within 5min. the

Status of the Float less

Relay (Indicator Lamp)

Lighted

TURN ON the Main

Breaker

Observe the Control

Circuits and Protection

of the system

No Continuity With Continuity

Make a recommendation

of for repair or

replacement

Bypass the Float less relay

for resumption of

pumping

Check the wire of

Electrode and terminal

(Megger Testing and

Resistance Test)

Inform FWD Base

and fetch Pumping

Station technician to

replace the Float less

Relay

Note: Monitor the

Pressure of the system

and tank to avoid

over?ow

VFD / AUTO TRANSFORMER

SOFT STARTE /CAPACITOR

Check the STATUS of CONTROL DEVICE

No Visible Defects Visible defects present

Defects from the wiring and parts

of the equipment

Check the following: 1. Terminal of the Control

2. Terminal of the Power Mains 3. Fan (Blower)

4. Filter of the Unit(VFD)

CASE V

Push the RESET Button

Inform FWD Base

and pass the

information to the

Production Head

and Technician

Error retrieved from the

monitor Panel

Out of Range No Trouble

Try to ENERGIZE the Motor

VFD & Softstarter: try to control

the system at Local Mode

Auto Transformer: Check properly

the switching of the magnetic

contactors and operation of timer

relay

Capacitor type: Check the visible

defects and temperature of the

capacitor

Visual inspect the equipment, wirings and

indications retrieved in the Device

Recti?ed the trouble and

eliminate nuisance

tripping

PROCEDURE IN PREPARING CHLORINE SOLUTION FOR WATER TREATMENT INJECTION

STEP 1

Prepare the Chlorine tank as empty remaining solution and

wash the tank

Note: Shut Off the chlorinator unit to avoid the dry pumping

that will cause damage in the diaphragm

STEP 2

Fill the tank in a half of volume before ?lling the chlorine

liquid solution

STEP 3

Fill the Chlorine Liquid solution in container in a half of

water

SODIUM HYPOCHLORIDE

Fill carefully the solution in appropriate

volume and ratio

STEP 6

Check the chlorine residual in the discharge

faucet to determine the measures of the chlorine

injection in the system

STEP 5

Energize the Dosing Unit and bypass the

chlorinator unit injection to avoid the air

gap injection to avoid the air pumping of

the unit.

CHLORINE DIOXIDE LIQUID

Fill ? rst the CHLORIDE Solution and next

the Activator (Phosphate Solution)

STEP 4

Continue to ?ll the Chlorine container to

reach in full

As per LWUA compliance the monitoring of Chlorine Residual in every point of the system was required in the

range of 0.3mg/l – 1.0mg/l.

Procedure in Chlorine Residual Monitoring

STEP 1

PREPARE THE TEST EQUIPMENT

Verify if it is in good condition and power

battery Two (2) type of test equipment;

1. MC500 Colorimeter (Orbeco Hellige) 2. Pocket Colorimeter II (Hach)

STEP 2

Open the tap prior to sampling Carefully turn on the tap and allow the water to

?ow

POCKET COLORIMETER II

(HACH)

MC500 COLORIMETER

(ORBECO HELLIGE)

STEP 3 Fill a clean vial (24mm) with 10ml of the water

sample, close tightly with the cap

STEP 4

Place the vial in the sample chamber making

sure that the markings in the proper set

STEP 5

Zeroing the system (Calibrate the system)

STEP 6 Open again the vial and add the contents of one

Chlorine DPD Powder Pack straight from the

fool to the water sample

STEP 7

Close the vial in the sample chamber making

sure that the marking of the bottle are aligned

STEP 7 Press TEST key and result is shown in the

display in mg/l free

definition of terms -...

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