delivering an effective food safety culture. sterling crew....safety programme that reinforces a...
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Delivering an effective
Food Safety Culture.
Sterling Crew.FIFST.FRSPH.FCIEH.CEnvH.CSi.
Shield Safety Group.
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Culture is increasingly cited in reports and papers related to
food safety incidents and outbreaks
and
is also being identified as a significant emerging risk factor in
food quality and food fraud.
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What is a Food Safety culture ?
GFSI-“ Shared values, beliefs and norms that
affect mind-set and behaviour toward food safety
in, across and throughout an organisation.”
“Culture in a business is the unwritten rules for
working together”.
“ Its how we do things here”
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Delivering a Food Safety Culture
Behaviour driven FSMS.The number one objective for a
Food Safety Professional is to create a food safety culture.
Inoculate a food safety culture into a business.
Simply unsafe behaviour makes unsafe food.
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Behaviour driven FSMS.
Food Safety Management System tool box :
HACCP.
Audits.
Analysis.
PRP programs.
In process control.
Training.
Root cause analysis.
Improves and builds on a FSMS.
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Behavioural science.
The landscape of food safety has
gone through a seismic shift where
principles of behavioural science
now blend seamlessly with food
science and technology, and
success is measured through
behavioural consistency,
organisational culture and team
dynamics.
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Behaviour based FSMS.
Human factor.
Optimistic bias- It will not happen to me.
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Behaviour based FSMS.
Human factor.
Optimistic bias- It will not happen to me.
Illusion of control – Nothing has gone wrong.
I know what I am doing.
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Behaviour based FSMS.
Human factor.
Optimistic bias- It will not happen to me.
Illusion of control – Nothing has gone wrong.
I know what I am doing.
Cognitive dissonance – I am doing wrong but
there is a reason.
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Behaviour based FSMS.
Human factor.
Optimistic bias- It will not happen to me.
Illusion of control – Nothing has gone wrong.
I know what I am doing.
Cognitive dissonance – I am doing wrong but
there is a reason.
Attitudinal ambivalence - There are more
important matters.
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Nudge
Theory.
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Let us review ourselves .
A brief profiling analysis of risk in relation
to the potential to commit food fraud .………..
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BRC Global Standard for Food Safety –
Issue 8. Section 1. 1.1.2 The site shall have a documented
strategic plan for the development and
continuing improvement of Food Safety
and Quality Culture.
Including:
➢ Defined activities involving all
sections of
the company
➢ An action plan indicating how the
activities will be undertaken and
intended timescales
➢ Review of the effectiveness of
completed activities
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The Five Dimensions and Critical
Components of Food Safety Culture.Vision and Mission: Communication of a business’s
reason for existence and how it translates this into expectations
and specific messaging for its stakeholders.
People: Behaviour and activities, from processes on the farm to
fork.
Consistency: Consistent and effective application of a food
safety programme that reinforces a culture of food safety.
Adaptability: Adjustment to changing influences and
conditions and responsiveness within its current state or move to a
new one.
Hazard and Risk: Awareness of potential hazards and risks
at all levels and functions represents a key element to building and
sustaining a food safety culture.
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Delivering a food safety culture.
➢ Leadership – It starts from the top.
➢Employee confidence -
➢Managers demonstrate visible commitment-
Walk the talk.
➢Accountability.
➢Communication.
➢Share practice and knowledge.
➢Follow best practice- Understand drivers of
behaviour.
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Delivering a food safety culture.
➢Leadership – It starts from the top.
➢Employee confidence -
➢Managers demonstrate visible
commitment- Walk the talk.
➢Accountability.
➢Communication.
➢Share practice and knowledge.
➢Follow best practice- Understand drivers
of behaviour.
Food Safety is
what happens
when you are not
there !
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Food Safety Culture.
Maturity continuum.
Progressive stages of Food Safety Culture maturity.
What separates market leading performers from average
performers, and the right steps to transform Food Safety
Culture into a competitive advantage.
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Food Safety Culture.
Maturity continuum
➢ Lack of leadership.
➢ Flexible morals.
➢ Imbedded in priorities.
➢ Reactive.
➢ Lack of employee engagement
➢ Stagnant behaviour.
➢ Educated not trained.
➢ Unsafe FSMS .
➢ Leadership from top to bottom.
➢ Integrity.
➢ Imbedded in values
➢ Proactive
➢ Behavioural based FSMS
➢ All employees are engaged.
➢ Long term.
➢ Mutual trust
➢ Shared importance of risk.
➢ Drives behavioural change
➢ Safe FSMS.
Food Safety Culture..
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Food Safety Culture.
Maturity continuum
➢ Lack of leadership.
➢ Flexible morals.
➢ Imbedded in priorities.
➢ Reactive.
➢ Lack of employee engagement
➢ Stagnant behaviour.
➢ Educated not trained.
➢ Unsafe FSMS .
➢ Leadership from top to bottom.
➢ Integrity.
➢ Imbedded in values
➢ Proactive
➢ Behavioural based FSMS
➢ All employees are engaged.
➢ Long term.
➢ Mutual trust
➢ Shared importance of risk.
➢ Drives behavioural change
➢ Safe FSMS.
Food Safety Culture..
Halo effect.
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Food Safety Culture.
Maturity continuum
➢ Lack of leadership.
➢ Flexible morals.
➢ Imbedded in priorities.
➢ Reactive.
➢ Lack of employee engagement
➢ Stagnant behaviour.
➢ Educated not trained.
➢ Unsafe FSMS .
➢ Leadership from top to bottom.
➢ Integrity.
➢ Imbedded in values
➢ Proactive
➢ Behavioural based FSMS
➢ All employees are engaged.
➢ Long term.
➢ Mutual trust
➢ Shared importance of risk.
➢ Drives behavioural change
➢ Safe FSMS.
Food Safety Culture..
Public Recall.
Horsemeat scandal.
VW defeat system.
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Beware.
Training on its own can give a false
sense of security.
It must drive positive behavioural
change.
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Developing a Food Safety Culture.
Priorities change depending on the
circumstance and pressures.
Values do not.
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If Culture Comes
First, Performance
Will Follow.
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Journal of the IFST .volume 33 issue 1.
March 2019 .
Certifying food safety culture.
Journal of the IFST volume 28 issue 4
December 2014.
Delivering a food safety culture.
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Contact details.
LinkedIn group:
Kitchen Conversation
Sterling Crew.
Tel: +44(0) 1249 714988
Feel free to contact me.