delivering an impactful employee engagement solution featuring aon's success with sharepoint

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Delivering an Impactful Employee Engagement SolutionUsing a Hybrid On-Prem and Cloud Architecture

DOUG GILMAN, V ICE PRESIDENT, OPERATIONS & DELIVERY AT AON


Agenda• Project Overview• Global Challenges & Strategy• Knowledge Sharing Journey• Key Architectural Considerations

& Decisions• Open Q & A


Project Overview• Develop a personalized Aon Avenue knowledge management and collaboration

solution to engage a 65,000 person global workforce to drive engagement and productivity.

• Four primary pillars:‣ Knowledge sharing‣ Colleague connection‣ Collaboration‣ Locating the right content at the right time

• To be the place that colleagues go to get the information and tools that they need to do their job.

#DigitalWorkspace15


At Aon, we have a clear understanding that our value in the marketplace is largely about people; the knowledge and expertise that colleagues bring to our clients.

In many ways our people are our product. So, it’s no surprise that we have a keen focus on developing, retaining and recruiting the very best.– A O N L E A D E R S H I P


Global Challenges& Strategy


Global Challenges• Company

‣ Grown by acquisition‣ Geographically dispersed

organization (language and cultural considerations)

• System‣ Multiple, disparate systems‣ Old, outdated intranet with low

adoption ‣ No personalization or knowledge

management‣ Ineffective people (expertise) finder

#DigitalWorkspace15


Global Strategy

Distinctive Client Value

OperationalExcellence

Unmatched TalentINVESTED IN DEVELOPING

GLOBAL CAPABILITIES

Performance Management

Learning & Development

Knowledge SharingKnowledge Sharing


Knowledge Sharing Journey


Translating: Strategy to Execution

Roadmap Align business and end user needs Prioritize feature functionality to maximize impact Build internal momentum

Define & Design

Define and design the user experience and visualize requirements for the first release Design the visual impact Create technical schematics and plan for feature development and configuration

Build Build, test, and deploy feature functionality Focus on key user training Implement governance plans Migrate content

#DigitalWorkspace15

Aon’s Knowledge Journey

Increased Colleague Engagement

Improved Communications

Capabilities

Bringing Aon United to Clients and Colleagues

Aon’s Content Libraryfor Key Knowledge Assets

Search

Tools – Knowledge Hub

Communities & Team Sites

Real Time Collaboration

Social Learning

Tools – Yammer & SharePoint

Personalized Aon Intranet

Deliver Targeted Communications

Unified Search Experience

Tools – New Intranet

Colleagues Aon Profile

Org Charts

Tools – People Finder


INTEGRATED STRATEGY

COMMONARCHITECTURE

How?

• Connect colleagues with experts and knowledge to improve outcomes

• Improve how we capture, access, and deliver information

• Embed knowledge sharing in the Aon culture• Build the infrastructure leveraging hybrid

on-prem and cloud architecture• Designed to connect to multiple channels

and extend knowledge

+ =A N Y T I M E ,

A N Y P L A C E ,

A N Y D E V I C E

A O N ’ S K N O W L E D G E

A S S E T S

People Finder







Capabilities




Social Learning



Org Charts



Search


People FinderKey Capabilities• Global database of colleague

profiles and skill base‣ Badging‣ Connection with content‣ Connection with social

• Org Charts

• Connect via Lync/Skype for Business

Engaging Environment Hybrid Infrastructure

Knowledge Hub







Capabilities




Social Learning



Org Charts



Search


Knowledge Hub

Key Capabilities• Global library for vetted and approved

content

• Robust search engine to connect content and colleague expertise

• Dynamic search filters based on a unified corporate taxonomy to refine search parameters


Communities







Capabilities




Social Learning



Org Charts



Search


Key Capabilities• Allows end-users to select best collaboration

tools based on their business needs

• Common foundation and templates for all corporate information

• Enables colleagues collaborate on specific topics through communities of interest

Communities


Personalized Workspace







Capabilities




Social Learning



Org Charts



Search


Personalized WorkspaceKey Capabilities• Transform Intranet to a personalized

experience for all colleagues ‣ Notification center‣ Integration with content and social feed ‣ Easy access to tools and applications

(profiles, Knowledge Hub, Yammer/SharePoint)

‣ Unified search



Personalized Workspace

BusinessUnit

Department

Country

Relevant Content

Success Statistics

1.25 millionHours of training delivered by Aon University in 2014

52,166Yammer users

3 millionAon Avenue

monthly page views

259,000Unique visitsper month

225,000Average # of profileviewed per month

29,298 Colleagues

completed profiles

35,825Average # of docsviewed per month

5,508 Documents

uploaded

42,000Org charts viewed

per month

7,500Profiles edited

monthly

200+New documents added per month

6,100Docs searched

monthly

18,200Engaged colleagues

14,200Posts per month

2,600Groups

68,000*Colleagues

Aon Avenue deployed to




Capabilities


Key Architectural ConsiderationsChallenges:

‣ Non standard global network‣ Non standard Authentication ‣ Diverse desktops‣ Data Challenges‣ Decentralized business model

Approach:

‣ Clean-up data‣ Utilize best-in-class tools‣ Leverage Microsoft’s roadmap‣ Federate, connect and combine


Logical Architecture


Aon Avenue Homepage

(AWS)People Finder Video

Personalized Home & Search

NotificationsContent Sites

Knowledge HubYammer

SharePoint

Cloud On-prem


Any Questions?

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