delivering happiness
DESCRIPTION
Notes from Delivering Happiness by Tony HsiehTRANSCRIPT
![Page 1: Delivering Happiness](https://reader033.vdocument.in/reader033/viewer/2022042815/55668bcad8b42a0f168b542a/html5/thumbnails/1.jpg)
D E L I V E R I N G H A P P I N E S S
A P a t h t o P r o f i t s , P a s s i o n , a n d P u r p o s e
B o o k B y To n y H s i e h S l i d e s b y R y a n B a t t l e s
H S I E H , T O N Y. D E L I V E R I N G H A P P I N E S S : A PAT H T O P R O F I T S , PA S S I O N , A N D P U R P O S E . N E W Y O R K :
B U S I N E S S P L U S , 2 0 1 0 .
![Page 2: Delivering Happiness](https://reader033.vdocument.in/reader033/viewer/2022042815/55668bcad8b42a0f168b542a/html5/thumbnails/2.jpg)
The book itself is largely a series of stories from Hsiegh’s experience.
!
These notes are inspirational, actionable takeaways from those stories.
![Page 3: Delivering Happiness](https://reader033.vdocument.in/reader033/viewer/2022042815/55668bcad8b42a0f168b542a/html5/thumbnails/3.jpg)
Happiness is both an art and a science, and the science part can be learned
![Page 4: Delivering Happiness](https://reader033.vdocument.in/reader033/viewer/2022042815/55668bcad8b42a0f168b542a/html5/thumbnails/4.jpg)
That which makes us happy is always evolving and requires constant attention
![Page 5: Delivering Happiness](https://reader033.vdocument.in/reader033/viewer/2022042815/55668bcad8b42a0f168b542a/html5/thumbnails/5.jpg)
!
Happiness comes from experiences and perspective, not from things
![Page 6: Delivering Happiness](https://reader033.vdocument.in/reader033/viewer/2022042815/55668bcad8b42a0f168b542a/html5/thumbnails/6.jpg)
The risk/reward payoff in pursuing happiness is better than one thinks
![Page 7: Delivering Happiness](https://reader033.vdocument.in/reader033/viewer/2022042815/55668bcad8b42a0f168b542a/html5/thumbnails/7.jpg)
Money isn’t the source of happiness.
![Page 8: Delivering Happiness](https://reader033.vdocument.in/reader033/viewer/2022042815/55668bcad8b42a0f168b542a/html5/thumbnails/8.jpg)
Having a larger amount of money makes it much easier and likely to actually work on things you are passionate about. This can
make you happy, too
![Page 9: Delivering Happiness](https://reader033.vdocument.in/reader033/viewer/2022042815/55668bcad8b42a0f168b542a/html5/thumbnails/9.jpg)
Money and achievement to prove something to others are both tempting
distractions from pursuing more fulfilling activities
![Page 10: Delivering Happiness](https://reader033.vdocument.in/reader033/viewer/2022042815/55668bcad8b42a0f168b542a/html5/thumbnails/10.jpg)
Happiness isn’t always immediate
![Page 11: Delivering Happiness](https://reader033.vdocument.in/reader033/viewer/2022042815/55668bcad8b42a0f168b542a/html5/thumbnails/11.jpg)
Happiness is not driven by achieving a goal. It’s driven by figuring out what circumstances
make you happy and then creating those circumstances.
![Page 12: Delivering Happiness](https://reader033.vdocument.in/reader033/viewer/2022042815/55668bcad8b42a0f168b542a/html5/thumbnails/12.jpg)
Higher purpose matters a lot more than immediate pleasure.
![Page 13: Delivering Happiness](https://reader033.vdocument.in/reader033/viewer/2022042815/55668bcad8b42a0f168b542a/html5/thumbnails/13.jpg)
Friends are vital to creating a successful business and living a successful life.
![Page 14: Delivering Happiness](https://reader033.vdocument.in/reader033/viewer/2022042815/55668bcad8b42a0f168b542a/html5/thumbnails/14.jpg)
Including others in your success makes your success and happiness that much greater
and more rewarding
![Page 15: Delivering Happiness](https://reader033.vdocument.in/reader033/viewer/2022042815/55668bcad8b42a0f168b542a/html5/thumbnails/15.jpg)
Good culture is critical for organizational success because it creates a company’s
brand.
![Page 16: Delivering Happiness](https://reader033.vdocument.in/reader033/viewer/2022042815/55668bcad8b42a0f168b542a/html5/thumbnails/16.jpg)
Culture is not an immediate byproduct of the people working at a company but rather
the product of conscious work and effort
![Page 17: Delivering Happiness](https://reader033.vdocument.in/reader033/viewer/2022042815/55668bcad8b42a0f168b542a/html5/thumbnails/17.jpg)
Zappos’ success is a clear illustration of the importance of not only strictly adhering to
core values but also having them be complementary to each other.
![Page 18: Delivering Happiness](https://reader033.vdocument.in/reader033/viewer/2022042815/55668bcad8b42a0f168b542a/html5/thumbnails/18.jpg)
The choice of a location has a disproportionate impact on a company, far
beyond the location of its physical buildings and employees.
![Page 19: Delivering Happiness](https://reader033.vdocument.in/reader033/viewer/2022042815/55668bcad8b42a0f168b542a/html5/thumbnails/19.jpg)
Do not outsource your competitive advantage
![Page 20: Delivering Happiness](https://reader033.vdocument.in/reader033/viewer/2022042815/55668bcad8b42a0f168b542a/html5/thumbnails/20.jpg)
Treating vendors well pays off in the long run.
![Page 21: Delivering Happiness](https://reader033.vdocument.in/reader033/viewer/2022042815/55668bcad8b42a0f168b542a/html5/thumbnails/21.jpg)
Sometimes you have to believe in yourself and your passion, and take a leap of faith,
even when no one else does
![Page 22: Delivering Happiness](https://reader033.vdocument.in/reader033/viewer/2022042815/55668bcad8b42a0f168b542a/html5/thumbnails/22.jpg)
Businesses built on loyalty usually end up driving greater penetration than focusing on
penetration alone
![Page 23: Delivering Happiness](https://reader033.vdocument.in/reader033/viewer/2022042815/55668bcad8b42a0f168b542a/html5/thumbnails/23.jpg)
Choosing where to play is the most important decision in business.
![Page 24: Delivering Happiness](https://reader033.vdocument.in/reader033/viewer/2022042815/55668bcad8b42a0f168b542a/html5/thumbnails/24.jpg)
Many of the services Tony was religious about at Zappos (e.g. free shipping,
upgraded overnight service, culture book, customer service) were expensive and had
hard-to-quantify ROI’s , yet ultimately drove long-term success for the company.
![Page 25: Delivering Happiness](https://reader033.vdocument.in/reader033/viewer/2022042815/55668bcad8b42a0f168b542a/html5/thumbnails/25.jpg)
T H I S H A S B E E N A B R I E F O V E R V I E W O F T H E M A I N I D E A S O F D E L I V E R I N G H A P P I N E S S .
!
B U Y T H E B O O K F O R T H E F U L L E X P E R I E N C E !
H S I E H , T O N Y. D E L I V E R I N G H A P P I N E S S : A PAT H T O P R O F I T S , PA S S I O N , A N D P U R P O S E .
N E W Y O R K : B U S I N E S S P L U S , 2 0 1 0 . !
A L L P R O D U C T A N D C O M PA N Y N A M E S A R E T R A D E M A R K S O R R E G I S T E R E D T R A D E M A R K S
O F T H E I R R E S P E C T I V E H O L D E R S . U S E O F T H E M D O E S N O T I M P LY A N Y A F F I L I AT I O N
W I T H O R E N D O R S E M E N T B Y T H E M .
![Page 26: Delivering Happiness](https://reader033.vdocument.in/reader033/viewer/2022042815/55668bcad8b42a0f168b542a/html5/thumbnails/26.jpg)
D O W N L O A D T H E B U S I N E S S B O O K C O L L E C T I O N
This book summary is part of the
FREE Business Book Collection
Grab the rest here:
or visit ryanbattles.com/business-books