delivering multi-vendor banking solutions · asset management monitoring solutions branch...
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DELIVERING MULTI-VENDOR BANKING SOLUTIONSAn introduction to Cennox UK & Ireland
CENNOX PASSIONATE IN DELIVERING THE BEST BANKING SERVICES FOR YOU & YOUR CUSTOMERS
PROFESSIONAL SERVICES
Including :
Multi-Vendor Software SolutionsAsset Management Monitoring Solutions
BRANCH TRANSFORMATION
Including :
Strategy & PlanningHardware ProvisionProject ManagementSignage & Branding
ATM TECHNICAL SERVICES
Including :
Service Desk Support ATM InstallationService Maintenance
SECURITY SOLUTIONS
Including :
Anti-Skimming SolutionsCard Entrapment SolutionsInk/Glue Note ProtectionJoint Police Asset TrackingPhysical Security ProtectionGas Detection
PARTS MANAGEMENT SOLUTIONS
Including :
Machine RefurbishmentParts SupplyStorage PlanningBrokerage Services
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GROUP CHRONOLOGY
2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018
Mainet Launched
Acquisition:ATM Unique
Acquisition:ATM Parts Co
Acquisition:The Lettering Centre
Launch:Cennox South Africa
Launch:Cennox Nigeria
Launch:Cennox Australia
Acquisition:TRL ATM
Inward Investment:The Business Growth Fund
Acquisition:The Sterling Group
Launch:Cennox Germany
Launch:Cennox Ghana
Launch:Cennox Uptime
Acquisition:PSSI International
Acquisition:Bankers Exchange
Acquisition:Diebold UK&Ireland
Acquisition:3SI Security Europe
Acquisition:Complete Security Solutions
Acquisition:Acketts Group Ltd
The Group re-branded and launched under the Cennox name
I am delighted that my teams have driven phenomenal growth in our business, from the UK, to the United States and now Europe. We have achieved outstanding SLA score cards for our customers and contributed to our ethos of delivering an agile and tenaciously dynamic business.
Clive NationCEO - Cennox
THE CENNOX GROUP
THE GROUP
The Cennox Group delivers leading solutions to the banking and retail industry worldwide. From our headquarters in Surrey, UK, Cennox coordinates the delivery of our business strategy through all regions around the world, with regional Boards focused on delivering positive change for our customers.
UK & IRELAND
The Cennox team in the UK operate from five offices spread across the United Kingdom. Supporting all major UK & Ireland banks and independent ATM operators, our drive is to continue delivering the full scope of ATM related services and remain the largest and most successful independent ATM business in the UK.
THE UNITED STATES
The Cennox teams in the USA offers our customers a truly nationwide service. With engineers and support staff covering every continental state, supported from five offices, our US teams work with the largest banks in the US as well as the supporting credit unions of all sizes.
EUROPE
From our European Headquarters in Brussels, Belgium, with additional presence across France, Germany, Spain and Italy, Cennox support customers across the region. Following the Cennox acquisition of 3SI Security Systems’ European Division in 2017, our teams in Europe are connecting customers with the full Cennox portfolio of services.
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AN INTRODUCTION TO CENNOX
Cennox is the UK & Ireland’s largest independent multi-vendor solutions provider of ATM services. Our forward thinking approach and attention to the needs of our customers has had a consequence in our rapid growth.
Listed in the Sunday Times of top 100 fastest growing UK Businesses three years running, our appetite to deliver a quality of service through excellence has accelerated our growth and interactions with our clients.
In addition, for two years running Cennox has made the top 200 fastest growing businesses for international sales, on the Sunday Times FastTrack 200 list.
OUR APPROACH
Our sales approach is nurtured through our Account Directors, who each hold key relationships with our customers. These relationships enable us to understand our customers needs and directly impart our knowledge through subject matter experts in Branch Transformation, Self-Service products, Security, Software, Installations, Signage and Self Service Operations.
OUR PEOPLE
Key to our success is our people. Our HR policies recognise the importance of people and are setup to help retain existing staff and make Cennox the company that people want to join. Cennox recruitment is carefully targeted and aimed to attract industry experts to help build and fulfil our strategy.
OUR STRATEGY
Our strategy is to profitably grow by becoming the largest independent company offering multi-vendor products, software and services, to UK & Irish Banks, independent providers and Retailers.
OUR PHILOSOPHY
Our philosophy is to build enviable in-house capabilities with an end-to-end approach to service delivery. We believe as much as possible of retaining resources in country and have our professional service teams and help desks based in the UK.
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• Diebold products, software and services that are available exclusively from Cennox in the UK & Ireland.
• Other manufacturers products and solutions offer a full portfolio of choice.
• Multi-vendor software solutions referenceable and deployed with UK & Ireland customers.
NEW PARTNERSHIPS & ACQUISITIONS
The Cennox Board of Directors appreciate the value of good corporate governance. Not only in the areas of accountability and risk management, but also as a positive contribution to business prosperity.
We believe corporate governance involves more than a simple “box ticking” approach to establish whether a company has met the requirements of a number of specific rules and regulations.
CORPORATE GOVERNANCE & VALUES
Our approach is one of applying corporate governance principles (including those set out in the Combined Code on Corporate Governance published by the Financial Reporting Council in July 2003) in a sensible and pragmatic fashion, having regard to the individual circumstances of the company’s business.
Our customers are frequently invited to visit our offices, meet the teams in place, experience the investment of materials, personnel and resources that have helped make us the market leader.
CORPORATE VALUES
The Cennox Group work from a consultative perspective, to ensure only the best solutions are implemented for every customer through the services we design and tailor to each.
We understand all clients are different and for this reason we regularly stress test the expectations of each, to maintain our own high level of standards, as well as sustain business growth.
The acquisition of Diebold UK & Ireland in 2017, brought with it their management teams, infrastructure and staff, as well as an exclusive product portfolio. This proved to be attractive to our clients.
The additional acquisition of UK ATM Business, Acketts Group, has also strengthened our skills base and capabilities in the ATM installation and security arena for our UK customers.
• A combined field force of over 100 engineers across the UK & Ireland.
• Service Desks controlling 10,000+ ATMs in the UK and Ireland.
• Branch Transformation consultancy, design and delivery implementation services.
• An integrated branding and signage company who already provide solutions to a number of UK Banks plus companies like Facebook, Expedia, etc.
• Security solutions that lead the way in the UK & Ireland.
• ATM Installation works, including full viability and project studies, , moves and changes (IMAC) services .
Cennox continues to demonstrate phenomenal organic growth through multiple channels across all of our service divisions.
The addition of a sustained acquisition and exclusive distributor strategy has helped to build Cennox into a strong multi-vendor provider, delivering critical services to banking & retail customers across the UK & Ireland.
Driving tomorrow’s technology
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Our combined teams and supplier partnerships, like our recent exclusive distribution of hardware from Nautilus Hyosung and others in the UK & Ireland, now provides an incredibly efficient and attractive long term future partner for our banking & IAD clients.
We offer a diverse range of fully integrated services, enabling our clients to benefit from the most attractive commercial models in the UK.
SERVICES DESIGNED BY CENNOX TO POSITIVELY BENEFIT YOU & YOUR CUSTOMERS
Cennox pride ourselves in building the successful partnerships and relationships which directly impact positively on both our clients and ultimately to their customers.
Through adopting a comprehensive and a client-by-client approach to service delivery, Cennox has repeatedly improved operational effectiveness and opened new channels for our customers to engage with their customers.
Many companies state that Service Delivery and Operational Excellence “is in their DNA”. Cennox live and breath it. We understand fully that we are only as good as our last service call, software delivery, or ATM installation project. Our firm belief is that we have to provide excellent service at all times and we engender this throughout our organisation.
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CennoxNew Hardware
& Banking Technology
Parts Management,
Storage & Brokerage
Fully Refurbished
ATMs
ATM & POS Signage & Branding
& Tracking Devices Engineering
Devices
Bank Note Staining
Bespoke Signage
Branch Fit-Out Service
Full Branch
Phoenix
Monitoring
Self Service Desk & Support
IMAC Delivery
Professional Services
SOLU
TIO
NS
SERVICESTECHNOLOGY
SECU
RITY
& SO
FTWARE
HARDWARE
Vandalism Response
Products
BRANCHTRANSFORMATION
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CENNOX SOLUTIONS
FULL ENGINEER COVERAGE OF THE UNITED KINGDOM & IRELANDOur network of trained engineers provide Service Delivery across the breadth of the United Kingdom & Ireland on all Diebold, NCR, Wincor, Hyosung & Triton machines. Supported by our Service Desk, our engineers are deployed to site through a technology based tracking and monitoring platform to ensure the most time efficient allocation of roles. Managing large project roll-outs and machine upgrades, our in-house teams excel at delivering the complete end-to-end service for our customers.
Over the past year, the Cennox estate in the UK has more than doubled. We have consistently delivered our contracted SLA’s through this period of growth, through careful planning and ensuring that we are ‘ahead of the curve’ by selective recruiting and comprehensive training. Additional coaching of new staff maintains our high standards reflected in our Green Score Card results.
ATMS DEPLOYEDCennox manages over 10,000 ATMs across the UK & Ireland
LEEDS OFFICE
MANCHESTER OFFICE
UXBRIDGE OFFICE
LONDON OFFICE
CAMBERLEY OFFICE(Headquarters)
FIELD ENGINEERS
BILLERICAY OFFICE
SERVICE DELIVERY
Cennox is a flexible and agile partner who will work with you every step of the way.
Our continuous Green Score Cards record is central to our customer’s confidence in our
Service Delivery
SECURITY PROVISION
Cennox support our customers through the latest, up-to-the-minute solutions to the security threats that exist. Award winning solutions, some manufactured in-house in partnership with UK banks.
BRANCH TRANSFORMATION & SIGNAGE SOLUTIONS
Delivering the complete project management and delivery of your Branch Transformation programs. From initial consultation through to completion, our in-house teams combine to make the ultimate one-stop delivery organisation.
HARDWARE & SOFTWARE
The latest innovative Hardware and market leading multi-vendor
software. Proven reliability and reduced total cost of ownership,
coupled with the full suite of Parts Management, Brokerage,
storage and refurbishment services to accommodate the full
life-cycle of your ATM
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BRANCH TRANSFORMATION
Financial institutions are rethinking the structure and operations of their branch channel to remain competitive as market trends and consumer behaviour evolve. Branch Transformation strategies should be tailored to an FI’s unique structure and processes.
Once you have thought through your various business objectives and overall strategies to adjust to the evolving marketplace, digital world and consumer base, Cennox can help tailor an approach that works for you.
01DEFINING STRATEGY:
Create a strategy tailored to your business objectives, your consumers’ needs and your operating environment. Decide how your branch should fit into your multichannel strategy, and work to create a strategy that works for you.
02ASSESSING PERFORMANCE:
Look at your current branch network, and determine what adjustments will yield the most reward.
03CREATING A SOLUTIONS ROADMAP:
With an extensive portfolio of branch performance enhancing solutions that span hardware, software, monitoring, signage etc, Cennox help you to determine which specific solutions and services will best suit your transformation strategy.
04IMPLEMENTING SOLUTIONS:
Develop a plan to streamline and automate the implementation of solutions and the branch redesign process. Cennox provide detailed implementation plans, consumer adoption tools and a wide variety of installation and management services.
05MEASURING RESULTS:
To be sure your strategy is effective, we measure your results and compare them to your goals.
CUSTOMER SATISFACTION:
Crucial to each Branch Transformation project is the successful reward of a satisfied and engaged customer.
The Cennox full range of hardware and IT solutions with our Branch transformation services, offer Banks what we like to call ‘A physical off-ramp for your customers digital channel needs’. Some are starting to design and refer to Branches as ‘Phygital’ - Where the physical Branch and Self Service channel meets the digital channel. This allows the integration of digital technologies used by your customers into the physical Branch world. In Cennox we understand the digital and physical needs of your customer and tailor all of our physical Branch solutions for these requirements.
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BRANCH REFRESH & REMODELLING
HELPING YOU TO IMPLEMENT CHANGE
Many UK & Ireland Banks are undertaking major reviews of their branch estate, either through the delivery of new Branch Transformation projects, to remodelling or closing existing sites. These projects require a robust and experienced team to oversee and manage these change plans.
At Cennox, our Delivery Teams work with our customers through each key stage to ensure every project is completed on time, to budget and within SLA’s. From the initial first meetings, through to the monitored and measured Project Management, the completion of a branch remodelling project is the conclusion of a well managed and meticulous attention to detail.
KNOWLEDGE PARTNERS EXPERIENCE
Our customers frequently tell us of their confidence in our ability to execute their projects. In part, this is due to the numerous Projects Managers & Account Directors working at Cennox with extensive industry experience and knowledge of all aspects of branch development projects.
EXPERIENCED IN-HOUSE TEAMS
Cennox manage our refresh and remodelling projects using our own in-house staff for the majority of the work. Where specialist 3rd parties are required on a project, including architects or specific trades like stone masonry, Cennox is happy to work with and manage these suppliers within the framework of each project.
SCOPE OF WORKS
Delivering a successful branch remodelling project is achieved through our ability to manage the full scope of works for our customers. These include:
SurveyBuild, Electrical, Access, HAS Risk & SecurityViabilityConstruction, Floor Loading, Service Areas, Asbestos & Location
DesignWork Scope, DDA, Trade Skills, Listed Building & Schedule
PlanningProject management, Permits, POW’s, Tracking & Reporting
Build & InstallationConstruction, Logistics, Site Management, CDM Compliance, Quality
CompletionCompletion Pack, Post Audit, Quality Control & review
Electricians | In houseCarpenters | In houseGlazing | In house & with partnersSurveying | In houseCAD drawings | In houseBricklaying | In houseCarpentry | In house & with partnersJoinery | In house & with partnersPlastering | In house & with partnersShop-fitting | In houseWall & Ceiling lining | In houseWall & floor tiling | In houseTemporary propping | In houseStructural support works | In house (design by structural engineers)Flooring | In house & with partners
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HARDWARE PROVISION
MULTI-VENDOR CHOICE
Cennox is an established partner of Diebold Nixdorf, with exclusive rights to sell and maintain Opteva and Diebold series equipment in the UK and Ireland.
As a full multi-vendor provider, Cennox has signed a UK & Ireland distribution and full service partnership agreement with Nautilus Hyosung.
As well as Diebold & Nautilus Hyosung, we are also progressing distribution and service agreements with Keba, Banking Automation , Suzohapp & Integrex.
In addition, Cennox is also delivering other refurbished machine types including NCR, Triton and Wincor. These machines are refurbished to an ‘as new’ condition and offered to the market at very attractive prices.
DIEBOLD
Cennox is an established partner of Diebold Nixdorf, with exclusive rights to sell and maintain Opteva and Diebold series equipment in the UK and Ireland. Diebold hardware has an established footprint in the UK and Ireland due to its reliability and performance.
NAUTILUS HYOSUNG
Cennox are contracted as the distributor and service provider for all Nautilus Hyosung products in the UK and Ireland. This agreement offers UK & Ireland customers the innovative and reliable Self Service and Branch Transformation products that Hyosung have been successfully deploying in other parts of the world.
ARCA
ARCA delivers cash recycling automation technology you can count on to increase your staff’s performance. ARCA make it easy for businesses to automate and enjoy significant improvements in efficiency, sales, security and savings.
BANKING AUTOMATION
Banking Automation’s business / corporate Pay-In machines provide a quick, secure and convenient pay-in facility for commercial customers. They capture deposits or issue coin which helps to migrate customers away from conventional teller positions.
INTEGREX
Integrex is a leading UK designer and manufacturer of innovative, interactive electronic kiosk products for postal, retail, education and corporate sectors. They specialise in the design, development and manufacture of bespoke kiosks and cutting edge corporate AV systems..
KEBA
KEBA is the European pioneer for quality recycling solutions being, the number 1 in Austria and number 2 in Germany. The Cennox agreement with KEBA will allow the sales and service of its Statement Printing Kiosks and full range of recycling devices.
REPAIRED IN-HOUSE
Cennox can repair and return to the field a wide range of reworked parts. Our extensive catalogue of consumable items, many built in-house, reclaimed or direct
from the manufacturers, ensures our ability to return ‘as new’ items all of which are covered under our 90-Day Warranty Scheme.
MACHINE STORAGE
We offer our customers a comprehensive and secure ATM storage solution. Our storage facilities are located on the same site as our workshops, providing our
engineers and staff with immediate access to these machines allowing them to be quickly assessed, refurbished, upgraded, staged, or securely disposed of as
required.
As the largest independent ATM deployer, Cennox has over 150,000sqft of storage capability and integration of the necessary support services to manage
this important area of our business.
BROKERAGE PROGRAMS
Cennox work with customers on Brokerage Programs. Each Brokerage Program is tailored around the specific needs of each customer to ensure you achieve the
best return on your Brokerage opportunity.
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REFURBISHED MACHINES & PARTS
AS NEW REFURBISHMENT SERVICE
Our Refurbishment Centre in Camberley, manages hundreds of complete refurbishment projects each month. With each ATM arriving often damaged, dirty, and frequently faulty, each machine undertakes a journey through a production line process which ultimately sees them reach the end of the programme looking as if they were straight out of the manufacturer’s showroom.
Our Refurbishment programs provide our customers with very attractive cost alternatives to their purchasing strategy, together with new warranties on all machines leaving our facilities.
PARTS MANAGEMENT & SUPPLY CHAIN
Cennox hold the largest stock list of ATMs and their associated parts from all major manufacturers and makes, including Diebold, NCR, Wincor (DN) and Triton. This ensures a vast range of quality used parts are available to meet the needs of our customers worldwide.
We understand the critical nature of ATM downtime and seek to minimise the impact with our Express Parts Service, with many supplied at well below manufacturers’ list prices.
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SERVICE DESK SUPPORT
SERVICE MANAGEMENT
Our Service Desks are located in the UK because of our belief that an onshore Service Desk, with staff familiar with the geographies and customers, performs to a higher standard than off shore Service Desks. We currently manage over 10,000 ATMs from our desks based in Camberley and Leeds, maintaining Diebold, NCR, Wincor (Diebold Nixdorf) and Triton ATMs.
The Service Desk is set up in a modular fashion, ready for expansion and rapid roll-outs. Whether you choose to on-board more ATMs under pure maintenance contracts, or require us to scale up to full outsourcing of your ATM estate, we can accommodate your needs.
The desk follows industry standard Service Management processes. Use of automation is key to transparently recover as many machines as possible via remote commands initiated by pre-defined business rules, triggered by alerts from the devices. Our aim is to recover the machine and get it back into service for your customers as soon as possible. We dispatch an engineer out to the machine as a last resort. This saves both of us maintenance costs.
The Service Desk is the hub of our operation. We will take ownership of tickets from first contact, through to resolution, restoring the normal Service Operation as soon as reasonably possible after the occurrence of a call, with minimum interruption or disruption to your customers.
Within the Service Desk area, we have installed machines to allow ‘hands-on’ agents to instruct our customers who perform their own ‘First Line Maintenance’. This supports the agents to easily talk to site personnel through checks and menus as if they were actually with the user. These machines also allow us to provide the Service Desk staff with continuous training/familiarisation to maintain/improve First Line Maintenance levels.
CALL MANAGEMENT
The Service Desk tracks the service and performance history on each piece of equipment we maintain. This information can be made available to the Bank or IADs through special management reports on their desktop, tablet or telephone. These reports contribute to the SLA reporting in the management packs and provide important feedback on equipment performance, our service activities, and your entire operations relating to products serviced.
PERFORMANCE LEVELS MONITORED
Making sure your equipment is up and running and stays that way is a critical factor in achieving overall customer satisfaction. It’s important that we monitor at every level, from Corporate to
Technician. Within the UK we are consistently delivering our SLAs to our customers with high levels of hardware availability.
MEASURING EFFECTIVENESS
We set up the key performance indicators and will work to deliver them in a format that is agreeable. The setting up of the measurements, targets and thresholds for
action will be carried out at contract implementation highlighting the level of accountability, benefits to both parties and key objectives to improved availability.
CONTINUOUS IMPROVEMENTS
We monitor, track, report and set goals on our ‘fix it right’ criteria. Coupled with further analysis of call rate statistics, response times and equipment/
system uptime data, we can determine the best course of action for overall repair and maintenance improvement. We remain focused on
improvement processes, continually capturing performance data, reviewing and implementing action plans, measuring again to
ensure the change has taken place.
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INSTALLATION MANAGEMENT
END-TO-END IN-HOUSE MANAGEMENT
Cennox provides a full end-to-end installation service for ‘through-the-wall’ ATM machines. Many of the UK’s largest financial institutions use us on a daily basis to manage their ATM Installation requirements, due to our ability to undertake each install through the use of our own teams of engineers, branding services, storage, and transportation. This breadth of service limits the need to use third party contractors.
Cennox is known within our industry for our agility and ability to rapidly mould around our customers schedules and time scales. Over the past 12 months, our teams have successfully completed over 4,000 ATM Installation Services for our customers in the UK & Ireland.
EXPERTS IN LOGISTICS
We frequently achieve the near impossible. One example involves a project to remove and install 150 ATMs within the London Underground in a matter of weeks. Each removal and install had to be completed out of hours within a very small time window. We completed the project on budget and on time.
In addition to the tight time frame, the logistical challenges of moving the ATMs along hundreds of metres of tunnels underground, where many stations do not have lifts or escalators , gives a better understanding on how we excel at a challenge.
PROJECT PLANNING & WORK FLOW MANAGEMENT
Cennox provide a team to ensure your project is successfully managed for its duration, adopting our experience of the complex completion of thousands of installations we work on each year.
The project team will comprise of a Program Manager with a team of Project Managers, plus any other resources as required to meet your requirements. Senior Management in Cennox will act as sponsors of the project and attend steering committees as required.
In the U.K & Ireland, we use our own engineers. This helps us to manage the track and traceability of stock held on a customer’s behalf through the use of innovative state of the art technology, including a web portal for information sharing and bar coded resources.
OUR TOOLS & PROCESSES
As part of any programme, we will ensure that we maintain a continuous improvement register that will be shared with you to allow any issues or lessons learnt to be captured and actioned quickly. This will help prevent re-occurrence at future installations.
To assist in each commissioned machine, Cennox will have an electronic checklist completed by the our Engineer. This will detail any issues along with supporting photographic evidence. This is sent in real-time upon the completion of the commissioning and allows any problems to be addressed/reported quickly by the project team.
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PROFESSIONALSERVICESDELIVERY AND CONTINUOUS IMPROVEMENT WITH SKILLED RESOURCES
Cennox has a UK based Professional Software Services Team supplemented by global resources. These key resources can be contracted to work either onsite at your offices or from our own headquarters.
We regard each partnership as an on-going relationship, one that we maintain long past a project’s completion with a continuous improvement and enhancement plan.
We also offer cost effective resources to realise the ongoing benefits of your software solution with application and operational management.
Cennox understands the benefit of working in partnership with our clients to optimise the proposition and management of your ATM estate. Our proven approach to understand your business needs and strategy and align them to meet your requirements, deliver the optimum operational model and separate us from the competition.
We provide our customers with an end-to-end service tailoring a bespoke solution to your specific needs and goals. Our delivery team will work with you to identify requirements, design, build, test and support. We offer professional services experience for every stage of project delivery.
01PROFESSIONAL RESOURCES
Cennox tools, teams and processes to support your estate management.
02ONSITE & AGILE RESPONSE
Cennox staff based at your office to ensure immediate on-hand support and proactive response to changes.
03DEDICATED DELIVERY TEAM
Cennox dedicate a Delivery Team specific to your business and dedicated to building a successful relationship.
04OPTIMISATION MANAGEMENT
We have a goal driven approach to getting the most from your estate.
05MEASURED BENEFITS
Delivering and managing an ongoing business relationship with resources who go above & beyond.
6GOALCUSTOMER SATISFACTION
Delivering on our goals and presenting real change is why customers choose Cennox.
CUSTOMER ENGAGEDSTRONG
RELATIONSHIP BUILTBUSINESS
IMPROVEMENTS DEMONSTRATED
CONTINUOUS IMPROVEMENTS
VISTAMulti-vendor software Terminal Application & Tools
COMMANDEROperations Suite for asset & inventory management
COMMANDERMarketing Suite for advertising and personalisation
Unlike software designed by OEMs, primarily for their own hardware, Cennox provide software designed specifically as a multi-vendor hardware solution.
Flexible, modular, and easy to develop, deploy & support, our Self Service solutions are targeted to solve specific customer issues. Its attractive licensing models; subscription or perpetual, are always industry compliant (EMV, PCI, etc), with all manufacturers ATMs in an XFS compliant environment.
THE MULTI-VENDOR PLATFORM
OpteView ResolveHelp desk monitoring and Availability Management
Self Service SecuritySecurity solutions for compliance
Remote Key LoadingServer solution independent of Switch
XPRESSIONBranch Self-ServiceAdvanced teller and counter transactions
XPRESSIONAssisted Service, tablet for teller
XPRESSIONInteractive Service2-Way Video
Many customers manage an estate which consists of a varied mix of manufacturer types and models. Cennox has adopted Software to reduce the complexity and provide a single Self Service application for integration and ongoing change management.
The wealth of functions and modular approach to future change allows customers to take control of their estate and better interact with their machines in more proactive way.
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PROACTIVE ESTATE MANAGEMENT
As part of our Software solution portfolio we offer products that can be implemented with legacy Self Service solutions that enable business features to help clients remotely achieve enhanced visibility over their estate; Advanced Asset Management and Complete Software Control, the solutions are designed to enable our customers to reduce costs.
With additional value add solutions for Central Deposit Management, Digital Marketing and Customer Personalisation our solutions are integrated to enhance a financial institutions ability to serve their customers.
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SECURITY SOLUTIONS
SECURITY FOR THE ATM
Cennox provides a leading portfolio of Security Products aimed at protecting our customer’s ATMs and limit the impact criminals can make on their estate.
Our in-house R&D Team, working in partnership with many of our banking customers, continue to lead an effective response to the latest threats.
In addition, Cennox also provides effective Asset Tracking solutions using the latest electronic satellite pursuit & GPS techniques to retrieve stolen assets and apprehend criminals.
INTELLIGENT SECURITY
Dealing with intelligent threats at the ATM has driven the industry to provide solutions for these criminal activities. Cennox has a portfolio of intelligent solutions producing real protection as well as visible deterrents.
• Anti-Skimming Devices• Anti-Black Box & Jack-potting Devices• Asset Tracking Solutions• Ink & Glue Note Destruction Solutions• Anti-Gas Detection Solutions
PHYSICAL SECURITY
Global ATM providers face an increasing number of physical attacks, from ram-raid and pull out incidents, to traditional safe breaking under the cover of darkness. Our solutions detect and prevent even the most persistent criminal.
• Plinths• Locks, Chains & Anchors• Smoke Deterrents
ANTI-SKIMMINGSOLUTIONS
Multi-vendor protection to detect & prevent Attacks at the ATM
with our ASD-8 device.The SENTINEL
Protection against deep insert skimming and razor skimmers.
BLACK BOX SOLUTIONS
Protection against criminals drilling through the ATM during a Black
Box attack.
ASSET TRACKINGTracking devices within
assets which use the latest electronic satellite pursuit & GPS to retrieve
stolen goods.
ANTI-GAS DETECTION
Detects the first sign of explosive gas inserted into
an ATM.
PLINTHSProviding the leading
physical security protection to
prevent the removal of ATM machines.
LOCKS & ANCHORS
Supplying the security equipment our
banking customers require.
CennoxSECURITY SOLUTIONS
SMOKE DEVICES
Deploys smoke during an attack on
a safe.
INK & GLUE SOLUTIONS
Developing the next generation of bank note destruction.
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Cennox work with the world’s leading Brands to deliver bespoke signage and installation services. Unique to Cennox is our ability to manage such a wide variety of projects in-house, from traditional sign making, to working with the latest cutting edge materials and technologies that ensure we maintain our industry leading service.
Our proven track record of delivering excellence is responsible for the on-going relationships with our customers that Cennox continue to enjoy.
ATM BRANDING
Cennox have designed, manufactured and installed thousands of new ATM surrounds for customers around the world. Our experience also comes with a proven track record of increasing transaction levels at struggling sites and improving customer feedback for our clients.
Our in-house signage office is constantly manufacturing a wide range of product, from the industry standard surround to illuminated and mixed material custom built products installed at some of the world’s busiest ATM locations.
INNOVATION
In addition to working with Banks, Cennox have helped transform the head offices for the likes of FaceBook, Expedia and MasterCard, to name a few. These giant brands regularly turn to Cennox to help them realise their ideas, refresh their working spaces and inspire their staff and visitors.
SIGNAGE & BRANDING
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WE ARE A LEADING BANKING SERVICE BUSINESS BUT WE DO & DELIVER SO MUCH MORE
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ISO Accreditations
ISO 9001 Certificate Number:GB22295ISO 14001 Certificate Number:GB22645
ISO 18001 Certificate Number:14129946
SafeContractor Accreditations
Certificate Number:QU5155
Cennox are FORS Accredited (Fleet Operator Recognition Scheme)
FORS ID:005597
ACCREDITATIONS
Thank you to the teams at Cennox. You make it happen, every day, 365 days a year!
Site Management Qualifications (Held as a minimum )
SMSTSFirst aid
Asbestos awarenessFire safety
Working at heightManual handling
CSCSNICEIC approved electrical contractors
CENNOX, THE GLOBAL BUSINESSCennox has offices and representation in 14 countries with our global headquarters based in the United Kingdom.
UK HEADQUARTERS
CennoxAdmiralty WayCamberleySurrey, GU15 3DT t: +44 (0) 1276 607200 [email protected]
US HEADQUARTERS
Cennox3010 Santa Fe CourtMissoula, MT59808
t: +1 (406) [email protected]
www.cennox.com
EUROPEAN HEADQUARTERS
Cennox Leuvensesteenweg 540, bus 4,B-1930 ZaventemBelgium t: +32 2 713 62 00 [email protected]