delivering public value in city operations - etsi · 2017-06-07 · delivering public value in city...
TRANSCRIPT
Delivering Public Value in City Operations
A shift from pilots to large scale deployments
Nicola Villa
Vice President
IBM Global Government Industry
Cities are under pressure…
… struggling to keep pace with change
Infrastructure
Existing ObsoleteNew Costly
Siloed
Citizen Expectations
DigitalChoice
Seamless
Resources
FinancingMaintaining
People and Skills
Conventional methods are no longer working
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• Infrastructure led –rigid, costly and complex
• CapEx led – no leverage on larger OpEx spend
• Land of Pilots - no roll outs
World Re-written in Code
• Cloud• Analytics• Internet of
Things• Mobile• Blockchain
Innovation Opening Up
• Open Data• Hackathons• Data Jams• New Business Models• Start-Ups
Businesses are embracing change…
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…but City Governments are falling behind
Democratizing Innovation
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…turning the City into an experience and a service
‘Platform Thinking’ changes the game
• Focus on user experience
• Become an ecosystem orchestrator
• Facilitate new business models
• Deploy iteratively
…Its not just technology - it’s a NEW approach / mindset /
business way of thinking!
What Infrastructure?
Which Sensors?
Kind of Analytics?
Type of Data?
Citizen wants to travel from
A to B…
Risk, Security,
Blockchain
Analytics Descriptive Advanced CognitiveCognitive
InfrastructureNetwork: Wifi, LoRa, 4G, 5G
Physical: Roads, Buildings, Utilities
Legacy IT Systems
Sensors Own and Third Party
Internet-of-Things
Data Structured Unstructured
TestingIterative testing and
experimentation cycles
Use Case
Design ThinkingUse Case, Persona’s
SandboxProof of Value
Lighten the AssetsIntegration
TransformationBPChange, Cloud ...Building a
Platform as an openInnovationecosystem
Time/resources spentmanaging infrastructure
Time/resources spent developing and running IT solutions
Time/resources spentinnovating around experience
From a focus on managing city Infrastructure
…shifting value from infrastructure and assets to data and services
To a focus on transforming the citizen experience
Example: Atlanta’s Together for Safer Roads (TSR)
Atlanta’s ChallengeForecast Road Collisions and decrease time to deployment of emergency services
Reactive emergency response to collisions due to inconsistent access and view of critical
data
Multiple sources of structure and unstructured data leading to slow decision making and
delayed emergency response
Lack of predictive views on where collisions are taking place – and why – during the day
Approach- Advanced Analytics platform with root causes and daily forecasts for collision risk- Watson Visual Recognition, Machine Learning models, The Weather Company analytics - 140K+ collisions analyzed (20K+ with injuries and fatalities)- 3000+ Road Segments- 10M+ Geospatial Computations, 80% of Atlanta collision footprint covered
Impact• Detailed, summarized collision findings from multiple data sources allowing more
efficient emergency response
• Root cause identification determines better collision risk levels view by the government
• A better Forecast Risk Index predicts risk level for collision: Target warning alerts and
dynamic predictive deployment of emergency services in high risk areas results in
saving lives
Example: Madrid Inteligente – the MiNT Platform
Madrid’s ChallengeManaging a Complex City of 3.1 mn people
1.7 mn vehicles, 287,000 fees invoiced, 250,000 streetlights, 835 public buildings
Need to serve citizens with collaboration, transparency, and service improvement
Work with businesses and 3rd party service providers to leverage use of mobile, voice, data &
IoT
Enable the payment for service by 3rd party businesses (e.g., street cleaning) to move from pay-
per-activity to payment based on SLAs.Approach A Platform supporting new application development, legacy app migration, app
maintenance
SLAs and KPIs to improve services efficiency and quality and reduce costs
City operations and City Council strategy aligned to IT strategy and implementation plan
Services on mobility, construction, roadwork, waste control, environmental protection,
historical and park preservationImpact• Cross Traceability for all activities made in the city
• Unique inventory of information available for all stakeholders
• Exhaustive knowledge of what is happening into the City
• All services measured to optimize costs and enable payment of 3rd parties through
SLAs
Tomorrow’s cities are closer than we think!
Build and orchestrate the
platform
Co-create
Continuous Transformation
Co-created Methods
Existing infrastructure is the
cornerstone for progress
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Infuse with technology
