delivering quality through leadership: nhsscotland ......1.2 the review 1.3 the strategy 1.4 guiding...
TRANSCRIPT
![Page 1: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/1.jpg)
DELIVERING QUALITY THROUGH LEADERSHIPNHSScotland Leadership Development Strategy
June 2009
![Page 2: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/2.jpg)
DELIVERING QUALITY THROUGH LEADERSHIPNHSScotland Leadership Development Strategy
![Page 3: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/3.jpg)
![Page 4: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/4.jpg)
ContentsFOREWORD 01
1.0 INTRODUCTION 02
1.1 Background
1.2 The review
1.3 The strategy
1.4 Guiding principles of the strategy
2.0 CHANGING CONTEXT 08
2.1 Quality of care
2.2 Mutuality and public engagement
2.3 Workforce and succession planning
2.4 Achieving public value
2.5 Resource management
2.6 Cross-working and complexity
2.7 Partnership working and influencing
2.8 Diversity and equality
3.0 LEADERSHIP QUALITIES AND BEHAVIOURS 12
3.1 Leadership qualities
3.2 Code of personal governance
3.3 Using the leadership qualities and behaviours
4.0 PRIORITIES FOR ACTION 16
4.1 Work with partners to drive cultural change
4.2 Build leadership and organisational development capacity and capability
4.3 Develop current leaders and teams
4.4 Nurture the supply of future leaders
4.5 Evaluate the impact of leadership development
5.0 GOVERNANCE AND ACCOUNTABILITY 26
APPENDICES
Appendix 1. Participants in the 2008-2009 Review of ‘Delivery through Leadership: NHSScotland Leadership Development Framework and Plan’ (2005) 29
Appendix 2. Leadership Qualities and Behaviours – detailed descriptors 30
Appendix 3. Code of Personal Governance for Managers 39
Appendix 4. Implementation Plan (2009-2012) 40
Appendix 5. Governance arrangements for the National Leadership Board 47
5.1 The Leadership Board 47
5.2 The National Leadership Unit and Team 48
![Page 5: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/5.jpg)
FOREWORD
iv|01
![Page 6: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/6.jpg)
INTRODUCTION
1.0
![Page 7: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/7.jpg)
1.0 INTRODUCTION
1.1 Background
02|03
![Page 8: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/8.jpg)
|Introduction|
1.2 The review
1.3 The strategy
![Page 9: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/9.jpg)
04|05
1.4 Guiding principles of the strategy
![Page 10: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/10.jpg)
|Introduction|
Figure 1:
Strategic context
Leadership role
Role-specifi c knowle
dge &
skills (“knowing”)
S
ervi
ce o
bje
ctiv
es
(“do
ing”
) S
ervic
e excellence
Personal qualities(“being”)
Future focus
![Page 11: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/11.jpg)
06|07
![Page 12: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/12.jpg)
CHANGING
CONTEXT
2.0
![Page 13: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/13.jpg)
08|09
2.0 CHANGING CONTEXT
2.1 Quality of care
2.2 Mutuality and public engagement
2.3 Workforce and succession planning
![Page 14: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/14.jpg)
|Changing context|
2.4 Achieving public value
2.5 Resource management
2.6 Cross-working and complexity
2.7 Partnership working and influencing
2.8 Diversity and equality
![Page 15: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/15.jpg)
10|11
Links to other processes and resources:
![Page 16: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/16.jpg)
LEADERSHIP QUALITIES AND
BEHAVIOURS
3.0
![Page 17: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/17.jpg)
12|13
3.0 LEADERSHIP QUALITIES AND BEHAVIOURS
3.1 Leadership qualities
![Page 18: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/18.jpg)
|Leadership qualities and behaviours|
Figure 2:
3.2 Code of personal governance
Ensuring focus
Achieving results
Delivering governance
Setting the direction
Developingcapability
& capacity with partners
Leading change
Creating and making choices
Personal qualities
Personal governance
Personal management
Seeking understanding
Service excellence
Future focus
![Page 19: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/19.jpg)
14|15
3.3 Using the leadership qualities and behaviours
Inherent within the leadership qualities is the need for consistent use of positive behaviours by leaders. These are summarised in the updated version of the leadership qualities framework in Appendix 2.
The summary of behaviours recognises that performance is not simply about getting things done regardless of how. Fully effective performance requires balancing what needs to be done with how it gets done. It should be used as part of the performance review and personal development planning processes.
There is an on-line 360° feedback diagnostic tool available to support the use and development of the leadership qualities and behaviours. (For further information on the 360° tool contact your Board Development lead or the National Leadership Unit.)
![Page 20: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/20.jpg)
PRIORITIES FOR ACTION
4.0
![Page 21: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/21.jpg)
1716|
4.0 PRIORITIES FOR ACTION
4.1 Work with partners to drive cultural change in support of the delivery of high quality services
![Page 22: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/22.jpg)
|Priorities for action|
Collaborating for Outcomes in Public Services
![Page 23: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/23.jpg)
18|19
Building OD capability through networking
4.2 Build leadership and organisational development capacity and capability
![Page 24: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/24.jpg)
|Priorities for Action|
4.3 Develop current leaders and teams
![Page 25: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/25.jpg)
20|21
Framework for Chief Executive Development
![Page 26: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/26.jpg)
|Priorities for action|
4.4 Nurture the supply of future leaders
![Page 27: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/27.jpg)
22|23
Management Training Scheme
Delivering the Future
![Page 28: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/28.jpg)
|Priorities for action|
4.5 Evaluate the impact of leadership development
![Page 29: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/29.jpg)
24|25
![Page 30: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/30.jpg)
GOVERNANCE AND
ACCOUNTABILITY
5.0
![Page 31: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/31.jpg)
2726|
5.0 GOVERNANCE AND ACCOUNTABILITY
Figure 3:
OD Network
National Leadership Unit
National Leadership Board
![Page 32: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/32.jpg)
|Chapter title|
Appendices
![Page 33: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/33.jpg)
28|29
APPENDIX 1
Internal stakeholders in Scottish Government
NHSScotland Groups
External partners: Individuals for 1:1 dialogue:
![Page 34: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/34.jpg)
|Appendix 2 – Leadership qualities and behaviours|
APPENDIX 2Leadership Qualities and Behaviours
Ensuring focus
Achieving results
Delivering governance
Setting the direction
Developingcapability
& capacity with partners
Leading change
Creating and making choices
Personal qualities
Personal governance
Personal management
Seeking understanding
Service excellence
Future focus
![Page 35: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/35.jpg)
30|31
Personal Qualities
Personal Qualities
Personal governance
Personal management
Seeking understanding
![Page 36: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/36.jpg)
|Appendix 2 – Leadership qualities and behaviours|
Personal governance (also see Appendix 3 – Code of Personal Governance)
Descriptors Behaviour statements in 360° tool
Ó
Personal Qualities
Ó Positive behaviours Negative behaviours
![Page 37: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/37.jpg)
32|33
Ó Positive behaviours Negative behaviours
![Page 38: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/38.jpg)
|Appendix 2 – Leadership qualities and behaviours|
Personal Qualities
Ó Positive behaviours Negative behaviours
Personal management
Descriptors Behaviour statements in 360° tool
Ó
![Page 39: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/39.jpg)
34|35
Personal Qualities
Ó Positive behaviours Negative behaviours
Seeking understanding
Descriptors Behaviour statements in 360° tool
Ó
![Page 40: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/40.jpg)
|Appendix 2 – Leadership qualities and behaviours|
Service excellence
Ensuring focus
Descriptors Behaviour statements in 360° tool
Delivering governance (clinical, staff, financial and corporate)
Achieving results
Ensuring focus
Achieving results
Delivering governance
Service excellence
![Page 41: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/41.jpg)
36|37
Future focus
Setting the direction
Descriptors Behaviour statements in 360° tool
Creating and making choices
Setting the direction
Developingcapability &
capacity with partners
Leading change
Creating and making choices
Future focus
![Page 42: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/42.jpg)
|Appendix 2 – Leadership qualities and behaviours|
Developing capability and capacity with partners
Descriptors Behaviour statements in 360° tool
Leading change
Descriptors Behaviour statements in 360° tool
![Page 43: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/43.jpg)
3938|
APPENDIX 3Leaders’/Managers’ Code of Personal Governance
![Page 44: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/44.jpg)
|Appendix 4 – Implementation plan 2009 to 2012|
De
velo
pm
ent
P
rio
rity
Ke
y D
eve
lopm
ent
Act
ions
Me
asu
res
of
Ach
ieve
me
nt
Nati
onal A
ctio
ns
Whe
n B
yLo
cal A
ctio
ns
Whe
n B
y
AP
PE
ND
IX 4
Imple
me
nta
tio
n P
lan 2
00
9 t
o 2
012
![Page 45: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/45.jpg)
De
velo
pm
ent
P
rio
rity
Ke
y D
eve
lopm
ent
Act
ions
Me
asu
res
of
Ach
ieve
me
nt
Nati
onal A
ctio
ns
Whe
n B
yLo
cal A
ctio
ns
Whe
n B
y
40|41
![Page 46: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/46.jpg)
|Appendix 4 – Implementation plan 2009 to 2012|
De
velo
pm
ent
P
rio
rity
Ke
y D
eve
lopm
ent
Act
ions
Me
asu
res
of
Ach
ieve
me
nt
Nati
onal A
ctio
ns
Whe
n B
yLo
cal A
ctio
ns
Whe
n B
y
![Page 47: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/47.jpg)
42|43
De
velo
pm
ent
P
rio
rity
Ke
y D
eve
lopm
ent
Act
ions
Me
asu
res
of
Ach
ieve
me
nt
Nati
onal A
ctio
ns
Whe
n B
yLo
cal A
ctio
ns
Whe
n B
y
![Page 48: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/48.jpg)
|Appendix 4 – Implementation plan 2009 to 2012|
De
velo
pm
ent
P
rio
rity
Ke
y D
eve
lopm
ent
Act
ions
Me
asu
res
of
Ach
ieve
me
nt
Nati
onal A
ctio
ns
Whe
n B
yLo
cal A
ctio
ns
Whe
n B
y
![Page 49: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/49.jpg)
44|45
De
velo
pm
ent
P
rio
rity
Ke
y D
eve
lopm
ent
Act
ions
Me
asu
res
of
Ach
ieve
me
nt
Nati
onal A
ctio
ns
Whe
n B
yLo
cal A
ctio
ns
Whe
n B
y
![Page 50: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/50.jpg)
|Appendix 4 – Implementation plan 2009 to 2012|
De
velo
pm
ent
P
rio
rity
Ke
y D
eve
lopm
ent
Act
ions
Me
asu
res
of
Ach
ieve
me
nt
Nati
onal A
ctio
ns
Whe
n B
yLo
cal A
ctio
ns
Whe
n B
y
![Page 51: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/51.jpg)
4746|
APPENDIX 5GOVERNANCE AND ACCOUNTABILITY ARRANGEMENTS
5.1 The Leadership Board
![Page 52: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/52.jpg)
|Appendix 5 – Governance and accountability arrangements|
5.2 The National Leadership Unit and Team
![Page 53: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/53.jpg)
4948|
![Page 54: Delivering Quality Through Leadership: NHSScotland ......1.2 The review 1.3 The strategy 1.4 Guiding principles of the strategy 2.0 CHANGING CONTEXT 08 2.1 Quality of care 2.2 Mutuality](https://reader036.vdocument.in/reader036/viewer/2022071009/5fc74f3d9427881586648209/html5/thumbnails/54.jpg)
w w w . s c o t l a n d . g o v . u k
© Crown copyright 2009
RR Donnelley B61519 10/09
This document is also available on the Scottish Government website:www.scotland.gov.uk
Further copies available fromNational Leadership UnitNHS Education for ScotlandThe Lister11 Hill SquareEdinburghEH8 9DR