DeliveringSuccess Together

Westcon-comstor brochure

COMMITTED TO YOUR SUCCESSWe are Westcon-Comstor – we strive to be your preferred global technology distributor.

With partnerships built on trust, we are laser-focused on helping you achieve success. We deliver the world’s leading technology solutions, complemented by our expertise and services; executed flawlessly by our people.

WE GROW TOGETHER. WE DELIVER SUCCESS TOGETHER.

Westcon-Comstor - About Us

Westcon-Comstor is transforming IT distribution

with best-in-class solutions in our Comstor, Security

and Unified Communications and Collaboration

practices, combined with worldwide capabilities in

Services, Global Deployment and Cloud.

We help you address the business opportunities of

today and tomorrow with a market-leading portfolio of

physical and digital products and services.

We work closely together with our vendor and customer

partners to deliver results by combining expert technical and

market knowledge with a uniquely collaborative engagement

model and industry-leading enablement programmes.

20,000+ trading customers

180+ countries and territories shipped to on behalf of customers

30+ years in business

Multi-national, headquartered in

New York

70+ countries with physical presence

$ 6.5B FY16 gross revenue

26 logistics

and stocking facilities4,000+ employees

Our 5 pillars for your success

CUSTOMER SUCCESS

SOLUTIONS & SERVICESEXECUTION

EXCELLENCE

WINNING TEAM DIGITAL

ENABLEMENT

We enable you to grow your business

profitably.

Highly motivated and empowered people are the

foundation of our winning culture.

A world-class portfolio of products, services and cloud solutions that address your

needs.

We make it easier for you and our vendors to do

business with us. Our tools and data analytics become a key enabler and

differentiator.

A performance culture giving you

the confidence that we get it right the

first time.

Our worldwide network provides you with local and global expertise

Local office Stocking facility

Countries present Ship-to Countries

Head office Tarrytown (NY), USA

Advanced logistics centreNetwork and Security Operation Centres

EMEA

Northern America

LATAM APAC

A portfolio of world-class vendors is the foundation for winning solutions

We build on these foundations

=+++Products Teams Programmes Services Success

We provide specialisation through our technology practices

solutions

Services

Security

Collaboration

Software

Data CenterEnterpriseNetworks

IoT

Securitysolutions

Infrastructure Protection

Endpoint Protection

Threat detection and prevention

Security Management

Our Comstor practice offers specialist support across Cisco technologies and helps you profitably ENGAGE, DEVELOP, GROW and EXPAND your Cisco business with our

EDGE partner programme.

Our Security practice arms you with products and services that help you safeguard your customers’ data, infrastructure, users and applications from threats and downtime.

Our UCC practice enables you to create seamless interactions for your customers

anytime, anywhere through a tightly aligned technology eco-system.

UCCsolutions

IP Telephony

Video

Unified Communications

Collaboration

Networking

Leverage our expertise for your success

Our people are experts, constantly enhancing their knowledge and skills to help you win business and support your customers profitably.

• Understand and profit from the latest

disruptive trends and technologies

• Win incremental high growth,

high margin solutions

• Increase your revenue streams and ROI

Focused And Specialised100% focused on partnership

Your #1 Global

technology distributor

Marketing Digital marketing and Marketing As A Service (MAAS)

to drive awareness and opportunities through new

business, upsell and refresh programmes

Enablement Innovative business development programmes to

hone your skills and change your growth trajectory

Renewals Increase revenue, maintain customer loyalty with specialised support

Sales Driving sales growth with business planning and

mentoring plus proof of concept and solution design

support to help qualify, accelerate and close high

value deals

boost customer satisfaction

Our services support you profitably through the customer lifecycle

Our services help you• Adopt new technologies and revenue streams

• Increase your focus on selling and

accelerate your sales cycle

• Improve ROI for you and your customers

• Enhance customer success and loyalty

• Adapt to and profit from cloud and

annuity-based business models

Education ServicesEducation

ServicesFurther your knowledge

and skills through certified and bespoke training

courses

Financial ServicesCreative and flexible financial solutions to

simplify the purchasing process and increase incremental spend

Renewal Services

Ensuring there is no loss of revenue for you and

no service interruption for your customers

Managed services

Keeping your customers’ infrastructure productive

around the clock

Professional Services

Extended capacity, capability and reach when, how and

where you need it

Support Services

Proactive remote and onsite technical assistance

to remediate customer issues in the shortest time

possible

Supply chain ServicesProject management,

logistics, integration and reverse logistics services to drive efficiencies and

profitability

Services are a fundamental component of successful technology deployments and adoption. Our flexible multi-vendor service offers help you embrace and invest in technologies at your own pace.

As technology business models evolve (XaaS), our innovative service packages are also evolving so you can continue to profit in a rapidly changing world.

Customer Success Driving Long Term Profitability

LAND We help you sell and implement

the right solution to meet customer needs

ADOPT We help you support your

customers to optimise adoption and utilisation of their solution

EXPAND We help you upsell and refresh

your customers’ solutions

RENEW We help you renew your customers’

subscriptions and support agreements

Unrivalled end-to-end support that complements your strengths

We understand that no two partners are the same and take a consultative approach to map our services to your needs. We help you deliver positive business outcomes which enhance customer satisfaction and success.

next-generation support and managed servicesOur multi-lingual Service Desk goes beyond providing standard support. Our technical specialists are available

24x7x365 to provide expert advice and assist with your pre-sales enquiries, troubleshooting, configuration,

design and change management. We proactively take care of your customers’ needs, providing peace of mind;

allowing you to free up resources and focus on your core business.

on-demand professional servicesIncrease engagement with your customers and unlock revenue opportunities by leaning on our expertise

in solution design, consultancy, audits and implementations. Whatever challenges your professional

services team are faced with, our accredited team of engineers can plug gaps and ensure you don’t leave

money on the table.

hands-on, high quality training Get certified and boost your technical skills by receiving state-of-the-art education from our 45 knowledgeable

instructors. They are not only education specialists, they are also active engineers who are faced with the same challenges

as you. They deliver courses in local language as either classroom, on-site or instructor-led online training.

Capitalising on Cloud Our 5 Cloud commitments

Digital Transformation is a reality and we must adapt to

meet changing end-user demands.

Cost and agility are the primary drivers for cloud adoption.

Consumption-based solutions generate long-term customer

value but end-users are seeking cloud solutions not just

point products.

We can help you deliver these solutions and foster the

right ecosystem of products and services, with focused

enablement programmes, to help you address both

technical and business challenges and profit through the

digital transformation journey.

We provide global reach and scale with local expertise to help

you enter and serve new markets

We systematically identify, qualify and onboard new vendors for the most comprehensive cloud

solutions portfolio

We keep you at the centre of the digital services life cycle ensuring you profit from every transaction

$

We enable you to thrive in the digital services market

We offer multi-vendor hybrid solutions to help you meet your

customers’ needs

Cloud Services Renewals Customer Success+ + =

BlueSky: our Cloud and Service Management platform

Providing you with cloud

business intelligence that

radically simplifies order,

delivery and management

of your cloud services.

• Visibility and insight

• Cost control

• Business agility

• Streamlined business operations

• Enhanced customer service

• Branded cloud services

Usage Analytics

ProductKnowledgebase

Partner Reporting

Service PerformanceMonitoring

ServiceGovernance

Consumption-based Billing and Metering

Hybrid Marketplace

Hybrid CloudManagement

Policy

Security

Cloud Accounts

ApplicationLifecycle

LicenseManagement

Storage

BlueSky

Cloud Service Provider

Coming soon

Compliancy Services

Operational Services

Global Business Services

Financial and Legal Services

Global Deployment Solutions solve business challenges across borders

Our dedicated and specialised global team help you address business efficiency challenges related

to global projects. Through our global network, we enable you to successfully execute multi-country

implementations, shipping in 180+ countries around the world, whilst enabling you to maintain

strategic local relationships with your customers.

• Harmonised global pricing• Tax optimisation and recovery• DDP shipment• Leasing CPE as a service

Financial and Legal Services

• Environmental (WEEE, carbon emissions, packaging)• Export / Import• Risk management

compliancy Services• Global supply chain and service delivery• Concierge model• Lifecycle management • Reverse logistics• Aggregation and finished goods solutions• Staging, strategic stocking, configuration and project coordination services

operational Services

• Global single contract, SLAs and T&Cs• Consolidated single supplier and point of contact• Global reporting

Global business Services

Dedicated to your success

Connecting the human to the digital

In an increasingly digital

world, with rapidly evolving

technologies and business

models, we cannot lose

sight of the importance of

people.

Our winning teams are

inspired to build strong

relationships and partner

satisfaction for long-term

success and growth.

Our dedicated

account managers are the linchpin to our

partnership and focused on

your business development

Our knowledgeable

trainers

help you develop the

right technical talent

Our expert

pre-sales teams offer consultancy,

quotations and proof of

concept solutions to help

you win business

Our

marketing teams

help you generate demand

through multi-channel

programmes

Specialised

renewals teams help maintain customer loyalty

and maximise revenues

Our skilled

services teams expand and enhance

your strengths

Our people are at the heart of your business

Our DNA – Our Values

INNOVATIONWe encourage change and creativity to deliver the best outcomes

We champion an environment of honesty, fairness and high moral standards

INTEGRITY

We build strong relationships and alliances to achieve success for the long term

PARTNERSHIP

We exceed expectations and strive to be the best that we can be

EXCELLENCE

We love initiative and provide opportunity for our people

EMPOWERMENT

Notes

visit uswww.westconcomstor.com

© 2017 Westcon-Comstor, All rights reserved

visit our e-commerce platformhttp://online.westcongroup.com

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