delivering the modern valuation service 2010 and beyond andrew hudson, chief executive valuation...
TRANSCRIPT
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Delivering the Modern Valuation Service 2010 and Beyond
Andrew Hudson, Chief ExecutiveValuation Office Agency
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Our role expands again
The functions of The Rent Service move to the VOA from April 2009
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A context for modernisation
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World Class Vision
The VOA internet is accessed from almost everywhere around the world
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The VOA Network
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The world class vision
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Our commitments
Developing a highly skilled and committed workforce that reflects the communities we serve …
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Our commitments
Developing better processes and exploiting new technology to maximise improvements …
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Improved performance on rating
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AVE 2000-01 2001-02 2002-03 2003-04 2004-05 2005-06 2006-07 2007-08 2008-09 2009-10DAYS 35 days35 days32 days28 days25 days22 days17 days11 days 10 days
World Class Target – 10 days
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Improved performance on council tax
40
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18World Class Target – 10 days
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AVE 2000-01 2001-02 2002-03 2003-04 2004-05 2005-06 2006-07 2007-08 2008-09 2009-10DAYS 37 days35 days30 days28 days26 days24 days19 days14 days 10 days
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Our commitments
Developing better processes and exploiting new technology to maximise improvements …
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Our commitments
Being open and accessible in the way we operate …
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Six commitments
Working effectively with partners …
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Our commitments
Delivering excellent value for money, while covering our costs …
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Our commitments
Reducing our impact on the environment and supporting the communities we serve.
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The world class vision
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Customer satisfaction
84 85
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8388
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2002/03 2003/04 2004/05 2005/06 2006/07 2007/08
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Achieving World Class