Delivering transformational government through enterprise GIS

James Thompson Local Government Strategist, ESRI (UK) Ltd

Welcome and Introductions

About me Presentation

James ThompsonLocal Government

Strategist, ESRI (UK)

Introduction to ESRI (UK)

Importance of geography within the context of government

Examine how enterprise GIS can contribute to better Council services; greater choice for the citizen; improved environmental performance; and lower costs

Examine some customer case studies

Stimulate ideas, discussion and debate

ESRI - Globally

ESRI is the world leader in GIS (geographic information system) modelling and mapping software and technology

Global Software Company in California, USA Privately held

The world’s fourth largest privately-owned software company

4,000 employees 1,000,000+ users worldwide Profitable and sustainable $100 million annual research and development spend

Newbury

Edinburgh

Cambridge

Newcastle

Dublin

Belfast

Aylesbury

Cardiff

Newbury

Team of 300 specialist staff in 8 offices delivers the largest pool of GIS skills in the UK

Support more than 4,300 clients throughout UK

20 years experience in delivery of enterprise-wide GIS solutions

Privately owned and profitable company

ESRI (UK) - Our Credentials

Group Headquarters Aylesbury

ESRI (UK) has an extensive track record of enabling public services to become more efficient and businesses more profitable through the better use of geographic information

Our Vision - For geographic information systems to be an indispensable part of daily life

UK Local Government Customers

With over 250 local authority customers ESRI (UK) is the leading GIS supplier to local government in the UK

We can provide customers with a fully integrated corporate GIS platform, and local government solutions

We have a customer retention record second to none – Our original local government customers are still with us today

Our Partners in Local Government

We work with most of the leading suppliers and system integrators in local government to bring geography and mapping capabilities into your applications

What is a Geographic Information System

A GIS is a system capable of capturing, storing, analysing and displaying geographically referenced information; that is data identified according to location.

Visualisation of information on a map provides a much richer user experience than simply viewing the data on spreadsheets, graphs etc…

Supports evidence-based decision making

GIS is nothing new 1854 London Cholera outbreak Dr John Snow created this map

in an attempt to isolate what was infecting all the people.

His study of the distribution of cholera deaths led to the source of the disease been linked to contaminated water pump.

You could consider this map to be the first recorded mash-up, taking three distinct sets of data, and combining them into a single view.

Why does location matter? 80% of Council services have a location

element Location awareness is increasingly becoming

ubiquitous in this 3G, connected world? Interactive maps are now everywhere,

accessed anywhere Increased public expectation of

interactive maps on website Councils are increasingly using postcode-

based information, searchable maps, 'find my nearest' and other location-based tools to enhance their electronic services to the public

Featuring more and more in the Socitm “Better connected” survey

Our Vision - Geography integrating council servicesGeographic information underpins a vast range of council services

. . . Around Shared Geospatial Infrastructure

The ‘Perfect Storm’ for Local Authorities

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The Scottish Government faces significant challenges in balancing the budget while also delivering on its commitments and meeting increasing demands for public services.Audit Scotland – Scotland’s Public Finances 2009

Climate change

will have a significant impact

on local government

GIS is about the Geographic ApproachA Framework for Understanding and Managing Our Earth

Integrating Geography Into How We Behave

Geographic Knowledge

. . . Integrating Information Processes & Workflows

Providing Many Benefits• Understanding• Efficiency• Cost Savings• Improved Decision Making• Better

• Communication• Collaboration• Coordination

ActionDecisions

Planning

Measure

Analyze

Model

A Geographic Information SystemImproving Customer Service, Efficiency & Sustainability

Manages, Analyses, Visualises and disseminates information on a geographic foundation……

…… for effective, timely and efficient collaboration, problem solving and decision making

An Enterprise GIS delivers substantial business benefits to an organisation

Customer Service SustainabilityEfficiency

Improving customer service

• Improve customer service• Increase productivity and the

efficiency of front line services• Ensure the effective use of

resources

.....delivering cashable efficiency savings

Socitm – Channel benchmarking SOCITM Insight's report on website take-up and channel benchmarking

has some interesting results. "Councils must recognise that self-service is an important means to

providing services at much lower cost." "Channel shift will only work if websites work right first and every time." “42% of those surveyed, reported that they are not finding, or partly

finding the information they are looking for on a council website. “Channel costs - cost per transaction

©Goss Interactive - http://www.gossinteractive.com/channelshift

Web Online enquiry

CRM Contact Centre

Analyst

Web GIS is moving us into a new eraServing the citizen online

Improving take-up of online services & citizen engagement

Reduced transaction costs More effectively manage

simple, high volume transactions

Embed location capabilities throughout the website

Social Media capabilities: Hyper local search Publish information as RSS

feeds

Increase productivity of front line services

Increasing contact centre productivity

More calls resolved at first point of contact

LocalView integration

“The use of GIS makes us much more efficient, we can answer more calls, more quickly and can provide much more accurate and detailed information to callers at the same time.” Lambeth Service Centre, Team Manager.

Web Online enquiry

CRM Contact Centre

Analyst

Effective use of resources

Where is the demand for council services?

How to I optimise the deployment of my resources?

What might the demand be in the future? – Customer Insight

Web Online enquiry

CRM Contact Centre

Analyst

Optimised route and schedule

Less fleet miles

Less fuel consumption

Less greenhouse emissions

Lower carbon

footprint

• Operate a more efficient vehicle fleet

• Improve their sustainability performance and reduce C02 emissions

Increasing Efficiency

Logistics and Fleet Management - Fleet Scope

Social ServicesHome CareMeals-on-Wheels, Child Care & Foster Care Visits

Education & LearningHome to School TransportSpecial Educational Needs TransportMobile Libraries

HousingCyclical Maintenance – Gas Appliance testing

HighwaysCyclical Maintenance – Gullies, Sign Washing ePothole RepairGritting

PlanningBuilding Inspections

Environmental ServicesRefuse CollectionBulky Waste ServicesTrade WasteClinical Waste CollectionsStreet Sweeping Revenues & Benefits

Benefit assessments

Benefits of the geographic approach Reduce Costs

Reduce miles Reduce fuel consumption Less vehicles Reduce overtime

Increase Productivity Understand your operation

Model scenarios and monitor activity Reduce CO2 emissions Auditing providers

E.g. taxis for special needs children confirming you are getting vfm

ArcLogistics software is a complete solution for

creating optimised routes and solving scheduling

problems.

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Increasing Efficiency

Total Savings£300,000 p.a.

Initial pilot looked at school bus routes for 2 secondary schools: Routes based on number of pupils at

each stop, bus capacity, max travel time GIS Analysis demonstrated only 29

vehicles were required instead of the current 34

Contracts re-tendered

. . . Better Decisions Using Geography

Reduction in Carbon Footprint (17.63 tonnes of CO2 a year)CO2

Total Savings£132,000 p.a.

Lowering business costs

RouteSmart offers a reduction in mileage of 12%. This will save £25,000 p.a. on diesel alone

14% capacity increase without increasing labour hours

Overtime can be largely eliminated, saving ~£28,000

Additional capacity for future housing growth

. . . Better Decisions Using Geography

Opportunities for shared services

Evaluating the potential for establishing a joint waste authority – shared service for Northamptionshire.

Drive time analysis shows how a shift from seven District Depots to three could be done

.....without a drop in service.

Total Saving potential saving > £1m p.a

GIS is then used to develop optimised collection routes

. . . Better Decisions Using Geography

Green Government

Living within environmental limits?

Green Energy• Modeling renewable energy

capacity• Customer profiling - Targeting

energy efficiency advice• Informing citizen behaviour

It affects every single one of us…

Climate Change

Policy Context

Climate Change Act 2009 least 42% cuts by 2020; 80% by 2050 duty on Public Bodies to contribute to the Act’s targets and to

adaptation; duty of Local Authorities to establish energy efficiency

discount schemesClimate Change Delivery Plan Carbon-free electricity generation sector by 2030, exploiting

Scotland’s vast potential in renewable energy Requirement for a Public Engagement Strategy

Not just regulation people need to take action

Modelling renewable energy capacity Scotland has 25% of Europe‘s

wind energy potential. “Scotland to take the lead in the green energy revolution.”

Alex Salmond First Minister

Renewable Energy Targets 31% of power from

Renewables by 2010 50% by 2020, currently at 20% 80% emission reduction target

by 2050 Planners need to “define areas

suitable for wind and other renewable energy developments.” NPPG (Scotland) 6

3D wind farm modeling and visualisation in ArcGIS Server

Drive changes in behaviour

Thermal Mapping Watford Borough Council

Solar Boston

Location awareness is increasingly becoming ubiquitous An enterprise approach to Geography & GIS is key Be confident that integrating location capabilities into your

business workflows can enables you to do new things that bring business benefit to your organisation

Are you maximising the potential benefits GIS could offer? From the examples you have seen today there similar

opportunities for savings in North Ayrshire?

Location … It’s Moving On

Thank you for listening! Welcome comments and questions.

IdleMindedLee on Flickr : http://www.flickr.com/photos/leetorres/473422865/