Dell Services

Cloud Computing

As-a-Service Models

Virtualization

Paradigm Shift in Technology EcosystemImpact on Testing-Challenges & Opportunities

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Amitabh ParmarAmitabh_Parmar@dell.com

Dell Services

Dell Services Helping Customers Succeed

FOR IT SERVICE & SUPPORT CUSTOMER SATISFACTION (TBR)#

1

IN IT SERVICES FOR HEALTHCARE PROVIDERS WORLDWIDE#

1(G

ART

NER

)

GLOBAL COMMAND CENTERS

7

TECH SUPPORT CENTERS6

0

LEADER IN DEVELOPMENT OF ADVANCED SUPPORT AND CLOUD SERVICES

MULTIPLE INDUSTRYLEADING KNOWLEDGE- AND DOMAIN-BASED SERVICES

COMPLETE SUITE OF CONSULTING SERVICES

MANAGE:2.5M+ CLIENTS36 DATA CENTERS

ACTIVE IN

~90

COUNTRIES

43,000+TEAM MEMBERS

SaaS:10K+ CUSTOMERS6.2M+ SEATS

SUPPORT:12.8M CLIENTS1..4M SERVERS & STORAGE SYSTEMS

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Broad PortfolioApplicatio

nsBusiness Process

Consulting Infrastructure Support

Business IT Managed Services

Cloud / XaaS Config. & Deploy

On-SiteAccount managementIT and business consultingSystems integration

Financial Services Web 2.0 Healthcare Retail Manufacturin

gGovernmentTravel

TransportationLogistics

Hosting / VDI / Managed virtual clientBusiness continuity/ disaster recoveryData management

Regionally CentralizedNetwork/Security operations centerApplications/Business process servicesSaaS / IaaS

Globally Delivered

Education

Industry Focus

Global Delivery

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Dell Services Testing Practice Overview

Application Modernization

Custom Applications

Business Intelligence

Enterprise Applications

Industry Applications

Service Maturity

Solution Accelerators

• Universal Test Automation Framework (UTAF)

• Automation scripts for testing generic features of web based applications

• Utilities to optimize tool functions

• Application rationalization

• Legacy modernization

• Re-engineering

• SOA

• Web Development

• Thick / Thin Client

• Legacy systems

• SOA• Web 2.0

• Data warehouse

• ETL• Data Quality

Management• Dashboards• Reporting• Analytics

• Enterprise Resource Planning

• Product Lifecycle Management

• Supply Chain Management

• Hospitals• Physician

Groups• Insurance• Financial

Services• Banking• Logistics

• 10+ years of experience in providing independent testing services to clients across industries

• 2000+ dedicated testing associates globally

• Wide portfolio of services for functional and non functional testing across industry domains

Service Coverage

Technical Competency

• Dedicated Centers of Excellence for Automation and Non Functional Testing

• Expertise in major commercial and open source testing and test management tools

• Front end and back end testing

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Testing Services Portfolio

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• Financial Services

– Retail Banking

– Investment Banking and Capital Markets

– Insurance

• Healthcare

– Provider

– Payer

– Supply Chain

• Commercial Group

– Travel, Logistics and Transportation

– Telecom, Mobility and Entertainment

Test Process Assessment

Managed Services (Test Factory

Model)

Product TestingCustom

Application Testing

Domain Specific Services

Specialized Services

Generic Testing

Services

Strategic Test

Consulting

Load and Performance Testing

SOA Testing Performance

Testing and Optimization

Accessibility Testing

Security & Penetration Testing

Compliance/Regulatory Testing

Test Environment Management

Mobile Application Testing

Mobile Device Certification

Test Automation

Dell Services

IT is undergoing a seismic shiftApplication & workload efficiency redefined

From To

• Custom & Enterprise workloads redefined by hyper scale economics• Highly-scaled, x86, virtualized environments

• Enterprise apps migrate to public, private & hybrid clouds• Tiered storage embraces the cloud• Flexible services runs remaining infrastructure

• Billions of end-points• Millennials challenging IT• New form factors redefine apps

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Pain PointsTraditional Computing ModelsLack of alignment between Business & IT capacity planning

Fixed vs. Variable Cost

Infrastructure SILOs across LOBs

Financial Perspective

Traditional Data Center Cloud Computing(public)

Expenditure type Capital expenditure (capex)Operating expense (opex)

Operating expense (opex)

Cash flow Servers and software are purchases upfront

Payments are made as the service is provided

Financial Risk Entire financial risk is taken upfront, with uncertain return

Financial risk is taken monthly and is matched to return

Income statement Maintenance and depreciated capital expense

Maintenance expense only

Balance sheet Software and hardware are carried as a long-term capital asset

Nothing appears on the balance sheet

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People

• Premium on skilled resources

• Inability to leverage teams/resources

• Capability upgrade of the resource pool

• Testing in silos – Need for a centralized test organization

Costs

• Increasing costs and efforts

• Unit based pricing

Technology

• Yesterday’s value adds are today’s norms

• Open source vs. closed

• Services on Demand

• Lack of mature estimation models

Delivery Model/ Customer

• Scalability• Increasing customer expectations

• Partnership approach – risk and reward

• Managed services

Challenges faced by IT Services vendors & Customers

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Testing on virtualized environment Testing on cloud SaaS testing

Compatibility testing and remediation – Windows

7/IE8 transitionBI-DW testing SOA testing

Desktop image optimization/performance

testing

Testing of web 2.0 applications across form

factors

Opportunities in Testing

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Characteristics of Cloud Services

Provider Consumer

On-demand, self service

Highly automated

provisioning

Volume and economies of

scale

Billing, metering, variable

pricing

Location independent

availability

Policy-driven management

Security for access and data

Rapid access and control

Quick time-to-implement

Low cap-ex

Pay as you go

Ubiquitous network access

Service level agreement

Trust

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Cloud Computing models

CLOUD COMPUTING

SOFTWARE AS A SERVICE

PLATFORM AS A SERVICE

INFRASTRUCTURE AS A SERVICE

Target: End users• Collaborative applications• Content applications• Enterprise resource management ERM), customer

resource management (CRM), supply chain applications

• Operations and manufacturing applications• Engineering applications

Target: Developers• App development software• Databases & server middleware• Enterprise portals• Customer-created applications

Target: Developers, System Admins• Customer-selected operating systems,

virtualization, and file systems• Servers, storage, and networking

Source: Clouds and Beyond, Frank Gens, IDC, 2009

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Potential Benefits and Concerns

Private Public• Control over

security, data, availability

• Investment protection

• Legacy integration

• Minimal capital requirements, no upfront risk/commitments

• Agility

• Efficiencies of vast scale

• Capex still required

• Agility

• Security

• Regulatory concerns

CloudCloud

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Today

However you define the cloud, we believe:

Traditional VirtualizedPrivate Cloud

Public Cloud

3–5 Years from now1. Building

on Virtualizati

on

2. Greenfield Solutions

Orches

trat

ion …

Dynam

ic R

esou

rce

Poolin

g

Self-S

ervi

ce P

orta

l

Usage

Based

Bill

ing/C

hargeb

ack

Work

load

Life

cycl

e Man

agem

ent

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Dell delivers uncompromised solutions to meet our customer needs globally

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Open means solutions that are flexible anddon’t lock customers in,although may be based on unique Dell technology

Capable means solutions that have innovative, even surprising, functionality that meets customer needs

Affordable means solutions that customers can acquire and manage within their financial reality and reflect Dell’s pragmatic DNA

No Lock-In Expect the Best Sensible Approach

CapableAffordabl

eOpen

Dell Services

Building Blocks: Virtualization

VirtualizedPrivate Cloud

Public CloudTraditional

Application

OS

HardwareVirtualizatio

nHardware

OS OS OS

App

App

App VM VM VM

VM VM VM

VM VM VM

Company A VM

Company B VM

Company C VM

Given the challenges most enterprises face, one of the best paths to the cloud is virtualized infrastructure.

Source: Based on Goldman Sachs Research

Dell provides high-performance virtualization

platforms, software and services

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Virtualization is Mainstream

• Virtualization market will grow to $15B+ by 2010!

• More than three-quarters of all companies with 500+ employees today are deploying virtual servers.

• Customer satisfaction is high

• Survey respondents currently using server virtualization technologies report that they expect 45% of new servers purchased next year will be virtualized.

• More than 50% of all virtual servers are running production level applications, including the most business critical workloads

• Source: IDC

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Using Virtualization in Testing

• Enable More Testing With Existing Resources

• Multiple applications and operating systems can be supported within a single physical system

• Computing resources can be pooled and allocated based on business needs

• Instant Test Sandboxes• Virtual machines are completely

isolated from the host machine and other virtual machines so if a virtual machine crashes, all others are unaffected

• Data does not leak across virtual machines and applications can only communicate over configured network connections

• Centralized Configuration Management• Standardized virtualized hardware is

presented to the application to ensure compatibilityConfidential17

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Virtual Lab Automation

• Self-service provisioning• Enables multiple test organizations to share pool of test resource

capacity• Monitoring, allocation and adjustment of capacity as needed• Detailed reporting on lab usage and tracking• Collaboration and workflow• Browser access from work, home, offshore locations• Multiple deployment instances of the same test configuration

without conflict• Resource scheduling and capacity planning• Snapshot environments to rapidly collaborate and resolve defects• Integration with Test Automation tools• Request specific configurations from within test scripts• Enables fully automated test cycles• Allows standardized deployment of testing tools

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Embrace New Technologies.Build Competencies.Succeed.

Thank You.

Dell Services