deloitte lunch
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Virtual Trade Mission: Exploring Opportunities in India May 7, 2009TRANSCRIPT
Deloitte U.S. in India
Jim BradyChief Executive OfficerDeloitte & Touche Assurance and Enterprise Risk ServicesIndia Private Limited
Copyright © 2009 Deloitte Development LLC. All rights reserved.
The Deloitte U.S. organization
As used in this document, “Deloitte” means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
+NorPac
BoiseFresnoHonoluluOaklandPortlandSacramentoSalt Lake CitySan FranciscoSan JoseSeattle
Pacific Southwest
Las VegasLos AngelesOrange CountyPhoenixRenoSan DiegoWoodland Hills
Mid-America
AustinDallasDenverFt. WorthHoustonKansas CityLittle RockNew OrleansSan AntonioSt. LouisTulsa
Midwest
ChicagoDavenport/Cedar RapidsDeerfieldDes MoinesMilwaukeeMinneapolisOmaha/Lincoln
Great Lakes/Ohio Valley
Ann ArborBuffaloCincinnatiClevelandColumbusDaytonDetroitGrand RapidsHarrisburgIndianapolisLouisvilleMidlandPittsburghRochester
Southeast
AtlantaBaltimoreBirminghamCharlotteColumbiaFt. LauderdaleGreenvilleHickoryJacksonvilleMemphisMiamiNashvilleOrlandoRaleighRichmondSan JuanTampaTysonsWashington, DCWest Palm Beach
Northeast
AlbanyBostonEast BrunswickGlen Mills HartfordJerichoJersey CityNew York CityParsippanyPhiladelphiaPrincetonStamfordSummitWilton/Nyala CTWaltham
India
MumbaiHyderabad
2
Copyright © 2009 Deloitte Development LLC. All rights reserved.3
Growth of India operations
U.S. vs. India headcount
Block A
(Nov 2004)
Block B
(Mar 2005)
Block C
(Aug 2005)
Block D
(April 2006)
Copyright © 2009 Deloitte Development LLC. All rights reserved.4
India offshoring value drivers
Talent• The right team – getting access to qualified resources
Growth and innovation• Pricing flexibility• Drive development and deployment of new service offerings
Quality• Ability to standardize processes/deliverables • Leverage onsite resources for higher risk/client facing areas• Speed of execution
Operational excellence• Leveraging qualified India-based resources allows us to reduce costs• Peak management
Even within one organization, primary drivers for an India footprint can vary
Copyright © 2009 Deloitte Development LLC. All rights reserved.5
Deloitte Hyderabad footprint
Four business units all represented• Audit & Risk Services• Consulting• Financial Advisory Services• Tax
Enabling areas • Technology• Talent• Finance
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Challenges
Talent• Competition for talent (future pool, turnover)• Career path• Building the Deloitte culture
Operational excellence• Will cost arbitrage last?• Business continuity
Quality• Team member versus vendor?
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Leadership — Keys to success
• People First• Integrity• Persistence
Copyright © 2009 Deloitte Development LLC. All rights reserved.8
Purpose/Scope
The panel will include a discussion of multiple solutions that are suitable for outsourcing/offshoring (software design, help desk, BPO, others). Let’s have a healthy discussion about sourcing (in, out-us based, offshore).
Copyright © 2009 Deloitte Development LLC. All rights reserved.9
Panelists
David Hepburn, Executive Vice President, Process Solutions Group ― Perot Systems
Andy Flatt, Senior Vice President and Chief Information Officer ― HealthSpring, Inc.
Chris Pair, Vice President of Shared Services and Enterprise Product Development ― HCA, Inc.
Copyright © 2009 Deloitte Development LC. All rights reserved.Member of Deloitte Touche Tohmatsu.