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Overview: Delta Computer Group

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Delta Computer Group Welcomes

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Section 1

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1 2Business Overview

Key Statistics

Ownership: Privately Held

Headquarter: Farmingdale, NY

Founded: 1990 Employees: 200+ CEO: John Kamen Financial Year end: December

• Founded in 1990 & Headquartered in Farmingdale, NY with over 1,000 professionals worldwide • Hardware Maintenance and IT Project Services across North America, Europe and Asia

• Responsive, Competent, Affordable- End-to-end maintenance service offering, with a collaborative and agile technical team of professionals

• Growth through reputation for delivering exceptional service across IT Platforms

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1 2CEO Biography & Recent News

President & CEO biography summary: John Kamen

John Kamen is the founder and CEO of Delta Computer Group. As a native New Yorker, John resides and was educated in the New York metropolitan area. His tenured career in IT services provided him with the knowledge, focus and the ambition to be the founder of Delta Computer Group. Since 1990 the company through his extensive managerial and technical background, shaped Delta Computer Group into an industry-leader providing technology solutions with a focus on hardware maintenance, IT Services and business continuity. John believes that there are three basic ingredients to providing world class service; focus on customers; focus on diversified expertise; and focus on increasing its employee’s core competencies. John continues to maintain direct contact with most clients to ensure the highest level of customer satisfaction. In addition, he oversees the development and deployment of its diversified technology divisions to ensure that Delta Computer Group maintains its place as an industry leader. Strategic to Delta’s growth is the ongoing relationship building with partners and manufacturers and has established an in-house training program that encompasses all manufacturers, making it the most comprehensive and rigorous technical program in the industry. To maintain our high level of success, every potential employee has their final interview with John to ensure that every Delta employee possesses the right knowledge, experience and commitment to excellence required to be a member of Delta's team. Through John s leadership, Delta Computer Group will meet your organizations service, hardware, and maintenance needs. 

Date: May 2012 - Delta Computer Group sponsors and supports Hofstra University Gala Event Date: May 2012 – Delta Computer Group in conjunction with the Services Industry Association met with members of the

US Department of Justice regarding regulating laws towards third party services across manufacturers

Recent News

John Kamen is the founder and CEO of Delta Computer Group. As a native New Yorker, John resides and was educated in the New York metropolitan area. His tenured career in IT services provided him with the knowledge, focus and the ambition to be the founder of Delta Computer Group. Since 1990 the company through his extensive managerial and technical background, shaped Delta Computer Group into an industry-leader providing technology solutions with a focus on hardware maintenance, IT Services and business continuity. John believes that there are three basic ingredients to providing world class service; focus on customers; focus on diversified expertise; and focus on increasing its employee’s core competencies. John continues to maintain direct contact with most clients to ensure the highest level of customer satisfaction. In addition, he oversees the development and deployment of its diversified technology divisions to ensure that Delta Computer Group maintains its place as an industry leader. Strategic to Delta’s growth is the ongoing relationship building with partners and manufacturers and has established an in-house training program that encompasses all manufacturers, making it the most comprehensive and rigorous technical program in the industry. To maintain our high level of success, every potential employee has their final interview with John to ensure that every Delta employee possesses the right knowledge, experience and commitment to excellence required to be a member of Delta's team. Through John s leadership, Delta Computer Group will meet your organizations service, hardware, and maintenance needs.

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Management Team

Name Role Bio

Richard Fama VP – Field Operations

In 2001, Rick Fama joined Delta Computer Groups Management Team as Regional Operations Manager. Through his dedication and proven leadership qualities he was promoted to Vice President of Field Operations. He is responsible for managing the Company’s Team of Field Managers and Field Service Engineers.

Michael Naughton VP –Operations

Mike’s tenure with Delta spans nearly 20 years. His strategic management skills and knowledge of the industry allows him to effectively organize and manage operations by directing and coordinating activities consistent with established goals, objectives, and policies of Delta. Mike provides direction and structure for the operating units including warehouse logistics, purchasing, and dispatch and customer service.

Executive Vice PresidentJohn Sullivan is Executive Vice President at Delta Computer Group with a long history of accomplishments with over 25 years experience in the industry, including being awarded IT Salesman of the Year as well as many other honors and awards by various leading IT industry groups. He summarizes his philosophy in this way, “We must execute on the immediate needs of our customers but at the same time develop long term strategies to insure that our client’s capabilities remain effective.” It is this commitment to long term customer satisfaction and responsiveness that has fostered continued sales achievements for Delta Computer Group.

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Practices Service linesBusiness Service & Support

Summary: Delta Computer Group provides computer hardware maintenance services within the IT Infrastructure, and in addition to contracted service Delta provides a wide variety of Rack/Stack, Add/Move/Change and Relocation Services within the Data Center environment.

TECHNOLOGY OPERATIONS

• Cross Platform expertise across OEM

• Mainframe

• Servers

• Storage

• Printers

• Resource Mgmt Dept for sourcing needs

• Spare Parts Inventory and complete Logistic Supply Chain

• Relocation Services

• IMAC & Break Fix

INDUSTRIES

• Financial Services

• Healthcare

• Education

• Legal

• Technology

• Manufacturing

• Retail

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Clients

NYSE Euronext

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Manufacturer’s Support Services

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Support Locations & Engineers

Experienced Engineers across North America

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Job Titles and Special Terms

Title Description Tenure

Technical Specialist

Technical specialist is responsible for on-site training as the subject matter expert across platforms. In-house help desk and remediation of client and engineer issues. Proficient in reporting to management a training strategy for engineers. Develop, coordinate material and train staff. As needed provide technical assistance to clients.

5 -10 years

Dispatch ManagerResponsible for managing route management of customer service calls. Works with Project Services Manager to assign on call technicians based on installation and Service Level Agreement.

2 - 5 Years

Project Services Manager

Manages and coordinates technicians within assigned Customer installations. Reports to the customer on updates and any issues of remediation. First tier management in the escalation process.

5 - 7 Years

Printer TechniciansPerform diagnostics of malfunction to ensure maximum performance and determine remediation. Troubleshoot jamming/printing/power issues/errors. Remove and replace defective parts. Connect to networks/install/de-install. Perform preventative maintenance.

2 - 5 Years

Server Technicians

Perform diagnostics of malfunction to ensure maximum performance of server and determine remediation. Rack/Stack, perform moves when necessary. Installs/de-installs/upgrades. Hot swaps, perform back-ups. Troubleshoot errors/power issues/hard drive swaps/memory issues/fans/tape drives/batteries. Remediate and report.

2- 5 Years

Desktop SupportPerform moves/adds/changes. Install/de-install/upgrades. Phone support, router configuration, VPN User setup, configuration of laptops, desktops, add/remove users. Manage e-mail accounts, anti-virus software, remote support. Cabling, monitoring remote and onsite.

2- 5 Years

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Section 2

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Technology ServicesSummary of current projects: Delta Computer Services provides maintenance with the IT Infrastructure and in addition to this contracted service Delta provides a wide variety of Rack/Stack, Add/Move/Change and Relocation Services within the Data Center environment.

Hardware Maintenance Rack & Stack of IT equipment

• Providing on-site repair services:

7X24/4 Hour, Same Day or Next

Business Day

• Dedicated parts & spares replenishment

• On-line warranty processing with major mfg’s

• Procurement capabilities from over(200) suppliers

• Engineers confirm delivery of assets• Engineers and technicians

reassemble and mount assets according to client specification in facility

• System tests are performed to ensure all assets are working properly

• Client team signs off on completion of relocation

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Typical Project Activities

Relocation Services Premiere

MaintenanceHardware

Integration &

InstallationProduct Procurement

& Assessment

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Project Support Services

Timely, Quality and Cost-

Effective Project Support for Our

Customers

Dedicated Project

Management & Support group

expertise

Primary point of contact

assigned to each project

Coordination of all project delivery

activities to completion

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Service Coordination & Automation

Hardware failure

Call Logged, SLA verified

Engineer responds to client

with ETA

Engineer arrives on-site with

spares

Engineer remedies incident

Engineer closes incident with Service Desk

SLA

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The Team Advantage

Service Coordination and Automation

Relocation Services

Field Engineering Services

Logistics and Depot Repair

Technical Support

Project Support Services

Asset Disposition

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Feedback

i.e. Average Client Feedback score*

1 5432Did Not MeetExpectations

DramaticallyExceeded

ExpectationsSomewhat MetExpectations

MetExpectations

ExceededExpectations

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Section 3

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Case Study

Leading provider of technologically advanced trading solutions.

The Challenge: Ensure consistent and secure 24/7 availability and responsiveness to User Community. Responsive engineering expertise and remediation to critical hardware component(s) failure within the Data Center infrastructure. Maintain Parts/Spares availability in a multi-platform, multi-vendor environment during the life cycle of product.

The Solution: Provide an SLA above industry standards and a performance based contract based on one platform as validation of serviceDelta implemented its service philosophy “The Delta Advantage” with guaranteed responsiveness, highly skilled technicians and spares inventory to match their environment. Right part, right time, right skill set.

The Result: A Decade long business relationship maintaining thousands of components and servers in a multi-platform, multi-vendor environment. Delta has been side by side with institution through advances in technology and platform life cycles. Working diligently to maintain a continued cost savings model, which is estimated to be in the millions of dollars.

Annual Cost Savings for Servers: $480,000.00, Blades, Mainframes, peripherals’ $504,000.00

Solution Results: $984,000.00

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Case Study

• World Class Provider of Financial Clearing Services

• The Challenge: Experiencing downtime on mainframe tape drives. The current Vendor did not have the skill set to ensure consistent up-time.

• Reliability issues plagued the IT Staff. A myriad of hardware and peripherals needed to be serviced. In addition Kodak scanners became a critical component to the environment. Based on the growing business model a solution was required.

• The Solution: Develop an initial contract (SLA) to address mainframe peripherals, SUN, HP IBM and Dell Servers. Custom develop a Maintenance Program for Kodak Scanners.

• Delta implemented its service philosophy “The Delta Advantage” with guaranteed responsiveness, highly skilled technicians and spares inventory to match their environment. By listening and evaluating the customers unique requirement Delta was able to provide a solution and develop a long term mutually beneficial relationship.• The Result: Eight years later a mutually beneficial

business relationship is ongoing part of their IT model.

• Delta has been side by side with financial institutions through advances in technology, platform life cycles, working diligently to maintain a continued cost savings model, which is estimated to be in the millions of dollars.

• Wide Array of Servers, Scanners, Printers, Fax machines, Tape Libraries,

etc..

• Solution Results:• $700,000.00 Annually

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Thank You

 Delta Computer GroupPhone: 631-845-0400

info@deltacomputergroup.comwww.deltacomputergroup.com