TOOLS THAT HELP YOU:

• Provide 24/7 access to transit information without taxing the call center agent-attended resources

• Reduce call waiting times, busy signals and abandon passenger requests• Automate responses to common client queries, enabling call center agents to be more effective in

assisting clients with special needs or inquiries• Respond to multiple requests simultaneously, creating efficiencies within call center operations• Offer passengers information services in multiple languages

IVR FEATURES:

• Review trip bookings through the computerized voice system to confirm that they are accurate• Access summary or detailed information for all bookings, including casual, subscription, scheduled,

unscheduled and canceled trips• Access trips for a particular date, using either the touchtone keypad or speech recognition

technology (optional)• Cancel scheduled and unscheduled trips without having to speak with a call center agent• Set up system parameters for controlling the rules associated with passengers booking and

cancelling their own trips• Send client automated reminder of their next day’s trips or as the vehicle is about to arrive• Fully integrate TripSpark IVR into TripSpark’s Demand Response solution suite

CUSTOMER BOOKING SERVICE WITH IVR

TripSpark’s Demand Response IVR application uses interactive voice response (IVR) technology to enable passengers, caregivers and service providers to request, book, confirm or cancel trips without the need to speak with a call center agent. The system allows agencies to set up automated callback or email (optional) reminders, which help to minimize no-shows and driver wait times. Demand Response IVR also reduces pressure on call center agents, affording them more time to assist passengers with special needs.

www.tripspark.com©2014 TripSpark Technologies, its subsidiaries and affiliates. All rights reserved. Any trademarks or registered trademarks mentioned herein are the property of their respective owners.

www.tripspark.com

DEMAND RESPONSE IVR AND WEBCustomer Booking Service with Interactive Voice Response (IVR) and Online (Web)

©2014 TripSpark Technologies, its subsidiaries and affiliates. All rights reserved. Any trademarks or registered trademarks mentioned herein are the property of their respective owners.

www.tripspark.com

CONNECTING PEOPLE . PLACES. COMMUNITIES.

TripSpark Technologies is a community transportation technology company focused on helping mid-sized transit agencies and private operators transform their operation - increasing community engagement and driving revenue. TripSpark makes this possible by linking the latest technologies with a dedicated focus to help you grow your operation and meet evolving community transit needs.

CONTACT US

TripSpark Technologies 10, 2175-29th Street NE Calgary, AB, Canada T1Y 7H8 Tel: (403) 777-3760

5800 Explorer Drive, 5th Floor Mississauga, ON Canada L4W 5K9 Tel: (905) 629 8727

8360 East Via de Ventura Ste L-200 Scottsdale, AZ USA 85258 Tel: (480) 627 8400

CUSTOMER ONLINE BOOKING SERVICE (WEB)The TripSpark Demand Response Web application extends the functionality available in the TripSpark advanced demand response scheduling system by enabling passengers to confirm, cancel or book trips online without the need to speak with a reservationist. Passengers may access this service 24 hours a day, through any of the common desktop browser applications, such as Internet Explorer, Firefox, Chrome or Safari. In addition, passengers will have the ability to review or edit client information or view their trips on a GIS map.

TOOLS THAT HELP YOU:

• Reduce no shows and driver wait times by keeping passenger informed

• Reduce pressure on call center staff by automating services

• Improve customer satisfaction by reducing on hold queue times

• Extend the services available by offering access 24 hours a day

WEB FEATURES:

• Allow passengers to confirm, cancel or book their own trips

• Email passengers with confirmation of booked or cancelled trips

• Offer access through common desktop browsers

• Provide screen reader friendly version to the visually impaired

• Permit passengers to review or edit their personal profiles

• Worker module allows caregivers and other staff to review, book or cancel trips on behalf of the passenger