Jerry VerDuft, MSQAEducation Chair, ASQ Pikes Peak

Section

Deming Conference Overview: Bring Back The Individual and Joy

In Learning and Leading

Dr Deming’s Teachings about PeoplePeople are self motivated (intrinsic) – pride is

their birthrightIntrinsic motivation is very powerfulSelective adaptation of personal goal with

organizational goal Differences in people are part of the systemFear results in reluctance to do the right thingLet people develop the systemAsk what is stopping us from doing better?Listen to people – where is the process bad?Leadership: Make things better (improve)

The Learning Process David Langford of Langford InternationalImprovement of learning systems - Information received - Knowledge: We can explain the information

we received - Know-how: We can apply the information - Wisdom: We can prove the information is

correct – becomes integral part of our lives Quality rigid – time flexible > we can all get it Learning oriented vs task oriented Maximize teacher’s abilities and process

adaptability > better methods

Deming and McGregor Dr Curt WegnerDeming stressed intrinsic motivation not be

surpresedLeader provides inputs, value added decisions,

improvementsUnderstand the psychology of peopleMcGregor was a Social Scientist with X (extrinsic

motivation) and Y (intrinsic motivation) theory predicting human behavior

Deming stated that X does not control behavior, makes it unpredictable

Deming and McGregor came to similar conclusions on moving out of the comfort zone

Abolishing Performance Appraisals Mary Jenkins, Satern CorporationRoot of Problem: Faulty assumptionsWhy the backfire? - Multiple competing purposes - Based on set of faulty assumptions - Conflict with stated organizational values - Ruptured relationship

Abolishing Performance AppraisalsWhat results are we getting? - dread - avoidance - disingenuous - arguing about ratings - superficial goals - different interpretation of standards - diminished trust - damaged credibility

Appraising your Appraisal

People are different – optimize their skills90 % of problems are system, not peopleIntrinsic motivationFlexibilitySelf assessment to find best organization

“fit”Focus on development and improvement

General SummaryPeople are intrinsically motivated and want

to work and learnLeadership is to make things better and drive

out fear > encourage education and self improvement for everyone

Sustain constancy of purposeTransformation is not just taking action on

data but improving the distributionPeople > process > interaction > systemCooperation vs internal competitionEverybody wins!