Avaya Demo Script - Showing Avaya Mobility Apps  

 

Demo  Title:  Prevent  Lost  Productivity     Page  1  of  5  

Demo Title: Prevent Lost Productivity

This demo guide and script is intended to be a companion to the video vignette of the same title. Use this guide to help get comfortable telling the Avaya value story with your demonstrations. As with any effective demo, the more comfortable you are with your demo, the better you will present it, and the more likely you will be to close your deal with it.

General Demo Information

Refer to individual Avaya product guides and documentation to learn how specific features and functionality of each Avaya product works. In this guide we set up a situation to tell a story that may be appropriate for your customer, but feel free to adapt the storyline as appropriate to show other features that may be more important to your sales situation.

Refer to the setup and configuration documentation for the associated demo kit or platform you will be using in your demo. Specific setup and configuration instructions are not included in this guide.

This guide is appropriate for use with the following demo kits or platforms:

Demo Avaya Hosted Demos – www.demoavaya.com

Avaya Solution Kit (ASK) – www.crinj.com/ASK

Avaya IP Office – Partner Portal > Sales Tools > Demo Platforms – SME & Mid-Market

Avaya Briefing Center – Partner Portal > Sales Tools > Customer Engagement > Executive Briefing Centers

Partner Demo System – if a partner wishes to use this guide/script to perform the demo on custom demo equipment configurations, it must have the following applications running with associated infrastructure to support other features (e.g. Avaya Presence Services if presence is to be shown in a client):

- Avaya One-X Communicator

- Avaya Flare Experience for iPad

- Avaya 96x1 SIP/H.323 telephone, or other voice client to call from

Demo Storyline

Whether it’s a storm, a sick loved one, or some other unforeseen event, every employee faces a number of days each year where physically getting to the office is a challenge, a safety hazard or just downright impossible. When that happens, productivity is lost – and it costs you. But with Avaya collaboration, business can continue as employees are relieved of their stress and productive again.

In this demonstration we show how a typical professional knowledge worker, Samy, can’t get to the office because of a major storm – and there she has a lot due today so the business can’t afford for her work to be delayed.

Avaya Demo Script - Showing Avaya Mobility Apps  

 

Demo  Title:  Prevent  Lost  Productivity     Page  2  of  5  

Samy turns her home phone into his office phone using an Avaya Mobility Application, Avaya Once-X Communicator. With this application she can be as productive with her communication and collaborations as she normally would be in the office. Perhaps more so since her mind is not focused on navigating the storm outside.

Samy starts by sending an IM to her boss, Jason, to notify him of her situation. She is prepared to get work done as normal and meet company deadlines even though the weather has caused a leak in her roof. She can meet the repairmen when they arrive on her lunch break and still get her work done in her home office.

A normal part of her day is collaborating with Jason, so she can easily escalate the IM session to a call with the click of a button.

As work progresses, others will try to reach her and she can manage these interruptions in the same way she would in the office. She can screen a call, place an active call on hold, and conference people together all with her computer, home phone, and Avaya Mobility applications.

Even though life has thrown her a curve ball, Samy and her business continue on as usual and hit another home run.

Demo Steps

1. Before you log into the Avaya One-X Communicator client, show that users can select from multiple endpoints to place and receive calls. Select “Other Phone” and the extension you have set up as your simulated home phone for the demo.

2. Log in as Samy.

Avaya Demo Script - Showing Avaya Mobility Apps  

 

Demo  Title:  Prevent  Lost  Productivity     Page  3  of  5  

3. On your iPad, log into the Avaya One-X Flare Experience application as the boss, Jason.

4. Go to the contacts tab in Avaya One-X Communicator and find Jason. Note that the presence indicates Jason is available and online. Click on the IM icon to initiate a chat session.

5. Accept the IM invitation and engage in a chat from the iPad with the Avaya Flare Experience application.

Avaya Demo Script - Showing Avaya Mobility Apps  

 

Demo  Title:  Prevent  Lost  Productivity     Page  4  of  5  

6. Next Samy clicks to call Jason and Jason answers the incoming call on the iPad.

7. Now Tanny calls Samy and Samy puts the call with Jason on hold. While speaking with Tanny, Samy IMs Jason to check if it’s OK to add Tanny to their call. Tanny is on the project too.

Jason agrees (by IM message) so Samy pressed the “Conference” button to bring them all together.

Avaya Demo Script - Showing Avaya Mobility Apps  

 

Demo  Title:  Prevent  Lost  Productivity     Page  5  of  5  

Business carries on…